YNU_JEUS/app_home/himed/webapps/crm/vocmngweb/xrw/SMCVO02200_VOC접수취소내용.xrw

<?xml version="1.0" encoding="EUC-KR"?>
<!--
	* Name		: SMCVO02200_VOC접수취소내용
	* Summary	: VOC 접수취소내용
	* Programmer	: 김준규
	* Date Written	: 2007.01.22
	* History	: 2007.11.29
	* Remark	: 
-->
<?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
<xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
	<xhtml:head>
		<xhtml:title>VOC 접수취소내용</xhtml:title>
		<model id="model1">
			<instance id="instance1">
				<root xmlns="">
					<main>
						<vocdata>
							<customer>
								<clntnm/>
								<resdnrgstno1/>
								<resdnrgstno2/>
								<pid/>
								<patnm/>
								<patrela/>
								<patphonno/>
								<patresdnrgstno1/>
								<patresdnrgstno2/>
								<zipcd1/>
								<zipcd2/>
								<zipcdseq/>
								<zipcdaddr/>
								<detladdr/>
								<hometelno/>
								<mpphonno/>
								<etctelno/>
								<emailaddr/>
								<gndr/>
							</customer>
							<accept>
								<acptdd/>
								<acptseq/>
								<genrdd/>
								<acpttype/>
								<acptkindlrg/>
								<acptkindmdl/>
								<acptkindsml/>
								<acpttitl/>
								<acptcnts/>
								<acpviewdd/>
								<openallyn/>
								<deptpidopenyn/>
								<fstrgstrnm/>
								<cncldd/>
								<cnclpsnnm/>
							</accept>
							<deptview>
								<deptnm/>
								<deptcd/>
								<empnm/>
								<empid/>
								<rgstseq/>
							</deptview>
						</vocdata>
						<vocpopup>
							<title/>
							<contents/>
							<inputmode/>
							<receive_path/>
						</vocpopup>
						<temp>
							<key>
								<sndacptdd/>
								<sndacptseq/>
								<sndrgstseq/>
							</key>
						</temp>
					</main>
					<send>
						<data>
							<srchacptdd1/>
							<srchacptdd2/>
							<srchacpttypecd/>
							<srchprcsstatcd/>
							<srchdeptcd/>
							<srchdeptnm/>
							<srchpatnm/>
							<srchpid/>
							<srchfstrgstrnm/>
						</data>
						<key>
							<sndacptdd/>
							<sndacptseq/>
							<sndrgstseq/>
						</key>
					</send>
					<temp>
					</temp>
					<init>
						<C0001list>
							<cdid/>
							<cdnm/>
						</C0001list>
						<C0003list>
							<cdid/>
							<cdnm/>
						</C0003list>
						<C0004list>
							<cdid/>
							<cdnm/>
						</C0004list>
						<C0005list>
							<cdid/>
							<cdnm/>
						</C0005list>
						<C0006list>
							<cdid/>
							<cdnm/>
						</C0006list>
						<C0007list>
							<cdid/>
							<cdnm/>
						</C0007list>
						<C0008list>
							<cdid/>
							<cdnm/>
						</C0008list>
						<C0009list>
							<cdid/>
							<cdnm/>
						</C0009list>
						<C0011list>
							<C0011>
								<cdid/>
								<cdnm/>
							</C0011>
						</C0011list>
					</init>
				</root>
			</instance>
			<submission id="TRCVO02201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/>
			<submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
		</model>
		<script type="javascript" ev:event="xforms-ready">
			<![CDATA[
				var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd")
				var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq")
				var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq")
				
				if (( reAcptDD == ""  || reAcptDD == null ) || ( reAcptSeq == ""  || reAcptSeq == null ) || ( reRgstSeq == ""  || reRgstSeq == null )) {
					var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007");
					if(rtn == 1){
						navigate("SMCVO00200");	
					} 
				} else {
					submit("TRCVO02201");
					
					if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) {
						switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) {
							case "ES" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list", "/root/init/C0011list"), true );
								break;
							case "PS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list", "/root/init/C0011list"), true );
								break;
							case "OS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list", "/root/init/C0011list"), true );
								break;
							case "NS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list", "/root/init/C0011list"), true );
								break;
							case "TS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list", "/root/init/C0011list"), true );
								break;
							default :
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0011list"), true );
								break;
						}
					} else {
						zbcfGetCodeList( new Array("C0001", "C0003", "C0011"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0011list"), true );
					}
				}
				fCheckAuth();
				model.refresh();
			]]>
		</script>
		<script type="javascript">
			<![CDATA[
				function fCheckAuth() {
					// 권한체크
					if (!checkAuth("r")) {
						btn_list.disabled = true;
					}
					if (!checkAuth("x")) {
					}
					if (!checkAuth("p")) {
					}
				}
			]]>
		</script>
		<script type="javascript" src="../../../com/commonweb/js/common.js"/>
		<script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
		<script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
		<script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
	</xhtml:head>
	<xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
		<group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
			<caption id="caption1" class="tit_1" style="left:0px; top:0px; width:141px; height:13px; ">VOC 접수취소 내용</caption>
		</group>
		<group id="grp_customer" style="left:225px; top:23px; width:970px; height:197px; ">
			<caption id="caption9" class="tit_2" style="left:5px; top:0px; width:126px; height:14px; ">취소된 고객정보</caption>
			<line id="line2" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/>
			<line id="line3" class="line_3" style="x1:0px; y1:42px; x2:970px; y2:42px; "/>
			<caption id="caption10" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption>
			<output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" appearance="input" style="left:108px; top:21px; width:130px; height:19px; "/>
			<line id="line4" class="line_2" style="x1:0px; y1:71px; x2:970px; y2:71px; "/>
			<caption id="caption22" class="cell_1" style="left:0px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption>
			<output id="ipt_PID" ref="/root/main/vocdata/customer/pid" class="output_fix" appearance="input" style="left:108px; top:50px; width:130px; height:19px; "/>
			<caption id="caption21" class="cell_1" style="left:241px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption>
			<output id="ipt_PatNm" ref="/root/main/vocdata/customer/patnm" class="output_fix" appearance="input" style="left:349px; top:50px; width:130px; height:19px; "/>
			<caption id="caption4" class="cell_1" style="left:483px; top:49px; width:107px; height:23px; text-align:center; vertical-align:middle; ">환자 주민번호</caption>
			<output id="input2" ref="/root/main/vocdata/customer/patresdnrgstno1" class="output_fix" maxlength="6" style="left:591px; top:50px; width:59px; height:19px; "/>
			<output id="input3" ref="/root/main/vocdata/customer/patresdnrgstno2" class="output_fix" maxlength="7" style="left:652px; top:50px; width:69px; height:19px; "/>
			<caption id="caption3" class="cell_1" style="left:723px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자 연락처</caption>
			<output id="input1" ref="/root/main/vocdata/customer/patphonno" class="output_fix" appearance="input" style="left:832px; top:50px; width:130px; height:19px; "/>
			<line id="line8" class="line_3" style="x1:0px; y1:95px; x2:970px; y2:95px; "/>
			<caption id="caption20" class="cell_1" style="left:0px; top:73px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자와의 관계</caption>
			<select1 id="cmb_PatRela" ref="/root/main/vocdata/customer/patrela" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:74px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0011list/C0011">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<line id="line1" class="line_2" style="x1:0px; y1:124px; x2:970px; y2:124px; "/>
			<caption id="caption11" class="cell_1" style="left:0px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption>
			<output id="ipt_CintNm" ref="/root/main/vocdata/customer/clntnm" class="output_fix" appearance="input" style="left:108px; top:103px; width:130px; height:19px; "/>
			<caption id="caption12" class="cell_1" style="left:242px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주민등록번호</caption>
			<output id="ipt_ResdnRgstNo1" ref="/root/main/vocdata/customer/resdnrgstno1" class="output_fix" maxlength="6" style="left:350px; top:103px; width:59px; height:19px; "/>
			<output id="ipt_ResdnRgstNo2" ref="/root/main/vocdata/customer/resdnrgstno2" class="output_fix" maxlength="7" style="left:411px; top:103px; width:69px; height:19px; "/>
			<caption id="caption13" class="cell_1" style="left:482px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">성 별</caption>
			<select1 id="rdo_Gndr" ref="/root/main/vocdata/customer/gndr" appearance="full" overflow="visible" style="left:591px; top:104px; width:40px; height:19px; background-color:transparent; border-style:none; ">
				<choices>
					<item>
						<label>남</label>
						<value>M</value>
					</item>
				</choices>
			</select1>
			<select1 id="radio1" ref="/root/main/vocdata/customer/gndr" appearance="full" overflow="visible" style="left:632px; top:104px; width:40px; height:19px; background-color:transparent; border-style:none; ">
				<choices>
					<item>
						<label>여</label>
						<value>F</value>
					</item>
				</choices>
			</select1>
			<line id="line5" class="line_2" style="x1:0px; y1:148px; x2:970px; y2:148px; "/>
			<caption id="caption14" class="cell_1" style="left:0px; top:126px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주소</caption>
			<output id="ipt_ZipCd1" ref="/root/main/vocdata/customer/zipcd1" class="output_fix" style="left:108px; top:127px; width:45px; height:19px; "/>
			<output id="ipt_ZipCd2" ref="/root/main/vocdata/customer/zipcd2" class="output_fix" style="left:155px; top:127px; width:45px; height:19px; "/>
			<output id="ipt_ZipCdAddr" ref="/root/main/vocdata/customer/zipcdaddr" class="output_fix" style="left:202px; top:127px; width:340px; height:19px; "/>
			<output id="ipt_detladdr" ref="/root/main/vocdata/customer/detladdr" class="output_fix" style="left:544px; top:127px; width:418px; height:19px; "/>
			<line id="line6" class="line_2" style="x1:0px; y1:172px; x2:970px; y2:172px; "/>
			<caption id="caption16" class="cell_1" style="left:0px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[자택]</caption>
			<output id="ipt_HomeTelNo" ref="/root/main/vocdata/customer/hometelno" class="output_fix" appearance="input" style="left:108px; top:151px; width:130px; height:19px; "/>
			<caption id="caption17" class="cell_1" style="left:241px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[휴대]</caption>
			<output id="ipt_MPphonNo" ref="/root/main/vocdata/customer/mpphonno" class="output_fix" appearance="input" style="left:349px; top:151px; width:130px; height:19px; "/>
			<caption id="caption18" class="cell_1" style="left:483px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[기타]</caption>
			<output id="ipt_EtcTelNo" ref="/root/main/vocdata/customer/etctelno" class="output_fix" appearance="input" style="left:591px; top:151px; width:130px; height:19px; "/>
			<line id="line7" class="line_3" style="x1:0px; y1:196px; x2:970px; y2:196px; "/>
			<caption id="caption19" class="cell_1" style="left:0px; top:174px; width:105px; height:23px; text-align:center; vertical-align:middle; ">메일주소</caption>
			<output id="ipt_EmailAddr" ref="/root/main/vocdata/customer/emailaddr" class="output_fix" style="left:108px; top:175px; width:371px; height:19px; "/>
		</group>
		<group id="grp_Accept" style="left:225px; top:221px; width:970px; height:530px; ">
			<caption id="caption23" class="tit_2" style="left:5px; top:10px; width:113px; height:14px; ">취소된 접수내역</caption>
			<select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" visibility="hidden" overflow="visible" appearance="full" style="left:679px; top:7px; width:136px; height:19px; border-style:none; ">
				<choices>
					<item>
						<label>부서에 환자정보 공개</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" visibility="hidden" overflow="visible" appearance="full" style="left:824px; top:7px; width:141px; height:19px; border-style:none; ">
				<choices>
					<item>
						<label>모든 부서에 내용 공개</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<line id="line10" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line11" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/>
			<caption id="caption24" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption>
			<output id="ipt_CnclDD" ref="/root/main/vocdata/accept/cncldd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:31px; width:125px; height:19px; "/>
			<output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/>
			<caption id="caption25" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption>
			<output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:31px; width:130px; height:19px; "/>
			<caption id="caption26" class="cell_1" style="left:483px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption>
			<select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_default" disabled="true" appearance="minimal" style="left:591px; top:31px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0001list/C0001">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<caption id="caption90" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; font-weight:bold; text-align:center; vertical-align:middle; ">접수취소일</caption>
			<line id="line12" class="line_2" style="x1:0px; y1:76px; x2:970px; y2:76px; "/>
			<caption id="caption28" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption>
			<select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_essential" disabled="true" appearance="minimal" style="left:108px; top:55px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0003list/C0003">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:240px; top:55px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0004list/C0004">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:372px; top:55px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0005list/C0005">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<line id="line13" class="line_2" style="x1:0px; y1:195px; x2:970px; y2:195px; "/>
			<caption id="caption29" class="cell_1" style="left:0px; top:78px; width:105px; height:118px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원이 제기된
부서 및 직원]]>
			</caption>
			<datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^순번" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:79px; width:450px; height:116px; ">
				<col class="text_center" ref="deptnm" _key="true"/>
				<col class="text_center" ref="deptcd" visibility="hidden" _key="true"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="empid" visibility="hidden"/>
				<col class="text_center" ref="rgstseq" visibility="hidden"/>
			</datagrid>
			<line id="line14" class="line_2" style="x1:0px; y1:219px; x2:970px; y2:219px; "/>
			<caption id="caption33" class="cell_1" style="left:0px; top:197px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption>
			<output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:198px; width:850px; height:19px; "/>
			<line id="line16" class="line_3" style="x1:0px; y1:528px; x2:970px; y2:528px; "/>
			<caption id="caption34" class="cell_1" style="left:0px; top:221px; width:105px; height:307px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts");
						var receive_path = "/root/main/vocdata/accept/acptcnts";
						
						model.setValue("/root/main/vocpopup/title", "민원 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_essential" scroll="vertical" editable="false" style="left:108px; top:222px; width:850px; height:303px; "/>
			<line id="line17" style="x1:590px; y1:222px; x2:590px; y2:525px; border-color:#c0c0c0; border-style:dotted; "/>
			<caption id="caption7" style="left:810px; top:173px; width:65px; height:17px; ">접수취소자</caption>
			<output id="output1" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:172px; width:80px; height:19px; text-align:center; "/>
			<caption id="caption27" style="left:675px; top:174px; width:40px; height:17px; ">등록자</caption>
			<output id="output2" ref="/root/main/vocdata/accept/cnclpsnnm" class="output_fix" style="left:878px; top:172px; width:80px; height:19px; text-align:center; "/>
		</group>
		<group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
			<caption id="caption36" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption>
			<button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
				<caption>목록</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
					navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");	
				]]>
				</script>
			</button>
		</group>
		<group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; ">
			<shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
			<caption id="caption8" style="left:12px; top:5px; width:40px; height:17px; ">접수 /</caption>
			<caption id="caption2" class="hand" style="left:45px; top:5px; width:80px; height:17px; ">접수취소</caption>
			<caption id="caption5" style="left:124px; top:5px; width:698px; height:17px; ">
				<![CDATA[/ 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 -> 종결 / 임의종결 -> 승인요청 -> 부서장승인 -> 고객회신 -> 처리완료]]>
			</caption>
		</group>
		<import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
		<shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
		<caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
		<caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(1) 접수]]>
			<hint>
				<![CDATA[
  민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인   
  정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(2) 회신요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을     
  하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인  
  경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.     
]]>
			</hint>
		</caption>
		<caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(3) 부서처리중]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』  
  버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.    
]]>
			</hint>
		</caption>
		<caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(4) 부서회신]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고      
  부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가    
  민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다.            
]]>
			</hint>
		</caption>
		<caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(5) 종결 / 임의종결]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인   
  버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.  
  해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이   
  없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결      
  처리한 효과와 같은 효과를 줄 수 있다.                                      
]]>
			</hint>
		</caption>
		<caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(6) 승인요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는    
  "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을  
  위한 부서장 승인 요청을 하면【승인요청】상태가 된다.          
]]>
			</hint>
		</caption>
		<caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(7) 부서장승인]]>
			<hint>
				<![CDATA[
  민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을  
  위한 부서장 승인을 하면【부서장승인】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(8) 고객회신]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여    
  민원인에게 그 결과를 알려주고 경과 내용을 입력하고          
  고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. 
]]>
			</hint>
		</caption>
		<caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(9) 처리완료]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을    
  적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지   
  여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 접수취소]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미      
  프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 자체처리]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.   
  하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.       
]]>
			</hint>
		</caption>
	</xhtml:body>
</xhtml:html>