YNU_JEUS/app_home/himed/webapps/crm/vocmngweb/xrw/SMCVO00200_VOC진행사항조회.xrw

<?xml version="1.0" encoding="EUC-KR"?>
<!--
	* Name		: SMCVO00200_VOC진행사항조회
	* Summary	: VOC 진행사항 조회
	* Programmer	: 김준규
	* Date Written	: 2007.01.22
	* History	: 2007.11.29
	* Remark	: .
-->
<?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
<xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
	<xhtml:head>
		<xhtml:title>VOC 진행사항 조회</xhtml:title>
		<model id="model1">
			<instance id="instance1">
				<root xmlns="">
					<main>
						<list>
							<voclist>
								<acptseq/>
								<acptdd/>
								<acptkindlrg/>
								<prcsstat/>
								<acpttitl/>
								<deptnm/>
								<empnm/>
								<replreqdd/>
								<patnm/>
								<acpttype/>
								<fstrgstrnm/>
								<rgstseq/>
								<prcsstatcd/>
							</voclist>
						</list>
					</main>
					<send>
						<data>
							<srchacptdd1/>
							<srchacptdd2/>
							<srchacpttypecd/>
							<srchprcsstatcd/>
							<srchdeptcd/>
							<srchdeptnm/>
							<srchpatnm/>
							<srchpid/>
							<srchfstrgstrnm/>
							<logo_pic/>
							<instcd/>
							<acptkindlrg/>
						</data>
						<key>
							<sndacptdd/>
							<sndacptseq/>
							<sndrgstseq/>
						</key>
					</send>
					<temp>
						<fstrgstr>
							<helpunit>
								<empid/>
								<empnm>전체</empnm>
							</helpunit>
						</fstrgstr>
					</temp>
					<init>
						<C0001list>
							<C0001>
								<cdid/>
								<cdnm>전체</cdnm>
							</C0001>
						</C0001list>
						<C0010list>
							<C0010>
								<cdid/>
								<cdnm>전체</cdnm>
							</C0010>
						</C0010list>
						<C0003list>
							<C0003>
								<cdid/>
								<cdnm>전체</cdnm>
							</C0003>
						</C0003list>
					</init>
				</root>
			</instance>
			<submission id="TRCVO00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
			<submission id="TRCVO00202" mediatype="application/x-www-form-urlencoded" method="post" replace="instance" add="bottom" resultref="/root/temp/fstrgstr/helpunit"/>
			<submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
		</model>
		<script type="javascript" ev:event="xforms-ready">
			<![CDATA[
					model.removeNodeset("/root/main/list");
					var reSrchAcptDD1 = model.getValue("/root/send/data/srchacptdd1")

				// 처음 검색 팝업을 띄울 때에는 기본 정보를 안 보여주고, 한번 검색 한 이후에는 최종선택한 정보를 기본적으로 가져옴..
					if ( reSrchAcptDD1 == ""  || reSrchAcptDD1 == null ){
						model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-31,"D").getDateFormat());	
						model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
					} 
					
					initGridStyle("grd_voclist");  // 그리드 색상 초기화
					submit("TRCVO00201");
					setRowStyle("grd_voclist" , "11" , "접수" , "prcsstat", "");
					setRowStyle("grd_voclist" , "2" , "담당자회신" , "prcsstat", "");
					//model.SetFocus("grd_voclist");
					
					zbcfGetCodeList( new Array("C0001", "C0010" ,"C0003"),  new Array("/root/init/C0001list", "/root/init/C0010list", "/root/init/C0003list"), true );
					submit("TRCVO00202");
					fCheckAuth();
					model.refresh();
				]]>
		</script>
		<script type="javascript" ev:event="xforms-model-construct-done">
			<![CDATA[
					grd_voclist.mergeCol(0) = false;
					grd_voclist.mergeCol(4) = false;
					grd_voclist.mergeCol(5) = false;
					grd_voclist.mergeCol(6) = false;
					grd_voclist.mergeCol(7) = false;
					grd_voclist.mergeCol(8) = false;
					grd_voclist.mergeCol(9) = false;
					grd_voclist.mergeCol(10) = false;
					grd_voclist.mergeCol(11) = false;
					grd_voclist.mergeCol(12) = false;
					grd_voclist.mergeCol(13) = false;
				]]>
		</script>
		<script type="javascript">
			<![CDATA[
				function fCheckAuth() {
					// 권한체크
					if (!checkAuth("r")) {
						btnicon_search1.disabled = true;
						btn_search.disabled = true;
						btn_list.disabled = true;
					}
					if (!checkAuth("x")) {
					}
					if (!checkAuth("p")) {
						btn_excsave.disabled = true;
					}
				}
			]]>
		</script>
		<script type="javascript" src="../../../com/commonweb/js/common.js"/>
		<script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
		<script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
		<script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
	</xhtml:head>
	<xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
		<group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
			<caption id="caption1" class="tit_1" style="left:0px; top:0px; width:146px; height:14px; ">VOC 진행사항 조회</caption>
		</group>
		<group id="grp_johe" style="left:225px; top:23px; width:970px; height:59px; vertical-align:top; ">
			<shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:59px; "/>
			<caption id="caption2" class="search_name" style="left:15px; top:9px; width:87px; height:17px; ">접수일자 :</caption>
			<input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:105px; top:8px; width:100; height:19px; "/>
			<caption id="caption3" class="search_no_b" style="left:210px; top:9px; width:12px; height:17px; ">~</caption>
			<input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:225px; top:8px; width:100px; height:19px; "/>
			<caption id="caption4" class="search_name" style="left:374px; top:9px; width:87px; height:17px; ">접수구분 :</caption>
			<select1 id="cmb_SrchAcptTypeCd" ref="/root/send/data/srchacpttypecd" class="combo_search" appearance="minimal" style="left:463px; top:8px; width:130px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0001list/C0001">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<caption id="caption5" class="search_name" style="left:620px; top:9px; width:87px; height:17px; ">진행상태 :</caption>
			<select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchprcsstatcd" class="combo_search" appearance="minimal" style="left:710px; top:8px; width:120px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0010list/C0010">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<caption id="caption6" class="search_name" style="left:15px; top:33px; width:89px; height:17px; ">해당부서 :</caption>
			<output id="ipt_SrchDeptCd" ref="/root/send/data/srchdeptcd" class="output_fix" style="left:105px; top:32px; width:5px; height:19px; "/>
			<button id="btnicon_search1" class="icon_search" style="left:210px; top:32px; width:16px; height:16px; ">
				<caption/>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
					var search_term = model.getValue("/root/send/data/srchdeptnm");
					var search_condition = "deptnm";
					var receive_deptcd_path = "/root/send/data/srchdeptcd";
					var receive_deptnm_path = "/root/send/data/srchdeptnm";
					
					setParameter("search_condition", search_condition);
					setParameter("search_term", search_term);
					setParameter("receive_deptcd_path", receive_deptcd_path);
					setParameter("receive_deptnm_path", receive_deptnm_path);
	
					modal("SPCVO00600")
					
					clearParameter("search_condition");
					clearParameter("search_term");
					clearParameter("receive_deptcd_path");
					clearParameter("receive_deptnm_path");
				]]>
				</script>
			</button>
			<input id="ipt_SrchDeptNm" ref="/root/send/data/srchdeptnm" class="input_search" style="left:105px; top:32px; width:100px; height:19px; ">
				<script type="javascript" ev:event="onkeyup">
					<![CDATA[
						inputEnterKey("btnicon_search1", "DOMActivate");
					]]>
				</script>
			</input>
			<caption id="caption8" class="search_name" style="left:246px; top:33px; width:86px; height:17px; ">민원인 :</caption>
			<input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:324px; top:32px; width:100px; height:19px; ">
				<script type="javascript" ev:event="onkeyup">
					<![CDATA[
						inputEnterKey("btn_search", "DOMActivate");
					]]>
				</script>
			</input>
			<caption id="caption7" class="search_name" visibility="visible" style="left:440px; top:33px; width:87px; height:17px; ">민원종류 :</caption>
			<input id="input1" ref="/root/send/data/srchpid" class="input_search" visibility="hidden" imemode="disabled" format="9999999999" style="left:530px; top:32px; width:105px; height:19px; ">
				<script type="javascript" ev:event="onkeyup">
					<![CDATA[
						inputEnterKey("btn_search", "DOMActivate");
					]]>
				</script>
			</input>
			<caption id="caption9" class="search_name" style="left:652px; top:33px; width:77px; height:17px; ">등록자 :</caption>
			<select1 id="ipt_SrchFstrgstrnm" ref="/root/send/data/srchfstrgstrnm" class="combo_search" appearance="minimal" style="left:730px; top:32px; width:100px; height:19px; ">
				<choices>
					<itemset nodeset="/root/temp/fstrgstr/helpunit">
						<label ref="empnm"/>
						<value ref="empid"/>
					</itemset>
				</choices>
			</select1>
			<line id="line1" class="line_4" style="x1:848px; y1:7px; x2:848px; y2:53px; "/>
			<button id="btn_search" class="btn1_letter2" style="left:898px; top:6px; width:56px; height:22px; ">
				<caption>조회</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
							model.removeNodeset("/root/main/list/voclist");
							initGridStyle("grd_voclist");
							submit("TRCVO00201");
							setRowStyle("grd_voclist" , "11" , "접수" , "prcsstat", "");
							setRowStyle("grd_voclist" , "2" , "담당자회신" , "prcsstat", "");
							//model.SetFocus("grd_voclist");
						}
						]]>
				</script>
			</button>
			<button id="button1" class="btn1_letter5" style="left:863px; top:31px; width:92px; height:22px; ">
				<caption>보고서출력</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
							var dutplceinstcd = getUserInfo("dutplceinstcd");
							var syscd = "CRM" + getUserInfo("dutplceinstcd");
							var piclogo = getLogoImageURL(syscd);
							
							model.makeValue("/root/send/data/instcd", dutplceinstcd);
							model.makeValue("/root/send/data/logo_pic", piclogo);
							exeReportPreview("RPCVR01100", "XML", "/root/send/data");
						}
					]]>
				</script>
			</button>
			<select1 id="combo1" ref="/root/send/data/acptkindlrg" class="combo_search" appearance="minimal" style="left:530px; top:32px; width:105px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0003list/C0003">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
		</group>
		<group id="grp_customer" style="left:225px; top:82px; width:970px; height:669px; ">
			<caption id="caption10" class="tit_2" style="left:5px; top:10px; width:86px; height:13px; ">VOC 목록</caption>
			<button id="btn_excsave" class="btn2_letter4" style="left:906px; top:5px; width:64px; height:19px; ">
				<caption>엑셀저장</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var fileName = window.fileDialog("save", ",", false, "VOC처리요청목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
						if (fileName != "")
						{
							grd_voclist.saveExcel(fileName);
						}
						]]>
				</script>
			</button>
			<line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" autoresize="true" caption="접수번호^접수일자^접수유형^진행상태^제목^해당부서^해당직원^요청일자^환자명^접수구분^등록자^순서^코드" colsep="^" colwidth="70, 65, 64, 70, 255, 85, 65, 60, 80, 70, 65, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecells="byrestriccol" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:639px; ">
				<col class="text_center" ref="acptseq"/>
				<col class="text_center" ref="acptdd"/>
				<col class="text_center" ref="acptkindlrg"/>
				<col class="text_center" ref="prcsstat"/>
				<col ref="acpttitl"/>
				<col ref="deptnm"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="replreqdd"/>
				<col class="text_center" ref="patnm"/>
				<col class="text_center" ref="acpttype"/>
				<col class="text_center" ref="fstrgstrnm"/>
				<col class="text_center" ref="rgstseq" visibility="hidden"/>
				<col class="text_center" ref="prcsstatcd" visibility="hidden"/>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var row = grd_voclist.row;
						var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
						var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
						var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
						var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));

						if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){
							model.setValue("/root/send/key/sndacptdd", receive_acptdd);
							model.setValue("/root/send/key/sndacptseq", receive_acptseq);
							model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
		
							// 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
							// 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
							switch (receive_prcsstatcd){
								case "E":
									navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");	
									break;
								case "Q":
									navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");	
									break;
								case "P":
									navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");	
									break;
								case "R":
									navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");	
									break;
								case "A":
									navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");	
									break;
								case "B":
									navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");	
									break;
								case "D":
									navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");	
									break;
								case "F":
									navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");	
									break;
								case "C":
									navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");	
									break;
								case "O":
									navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");	
									break;
								case "X":
									navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");	
									break;
								case "N":
									navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");	
									break;
								default:
									break;
							}
						} else {
						}
					]]>
				</script>
			</datagrid>
		</group>
		<group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
			<caption id="caption20" class="hand" style="left:100px; top:7px; width:440px; height:17px; ">VOC 진행사항 조회에서는 VOC 접수 전체 내역을 보실 수 있습니다.</caption>
			<button id="btn_list" class="btn4_letter5" style="left:878px; top:5px; width:92px; height:22px; ">
				<caption>정보 보기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var row = grd_voclist.row;
						var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
						var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
						var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
						var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
						
						if ((grd_voclist.row > 0) && (grd_voclist.col > 0)){
							model.setValue("/root/send/key/sndacptdd", receive_acptdd);
							model.setValue("/root/send/key/sndacptseq", receive_acptseq);
							model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
							
							// 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
							// 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
							switch (receive_prcsstatcd){
								case "E":
									navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");	
									break;
								case "Q":
									navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");	
									break;
								case "P":
									navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");	
									break;
								case "R":
									navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");	
									break;
								case "D":
									navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");	
									break;
								case "F":
									navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");	
									break;
								case "A":
									navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");	
									break;
								case "B":
									navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");	
									break;
								case "C":
									navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");	
									break;
								case "O":
									navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");	
									break;
								case "X":
									navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");	
									break;
								case "N":
									navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");	
									break;
								default:
									break;
							}
						} else if (grd_voclist.col == 0) {
							messageBox("번호를 선택하지 말고 내용을 ","C002");	
						} else {
							messageBox("내용을 볼 행을 선택하지 않았거나 선택할 행이 없습니다. 조회하신 후 목록을 ","C002");
							model.SetFocus("grd_voclist");
						}
					]]>
				</script>
			</button>
		</group>
		<import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
		<shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
		<caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
		<caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(1) 접수]]>
			<hint>
				<![CDATA[
  민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인   
  정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(2) 회신요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을     
  하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인  
  경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.     
]]>
			</hint>
		</caption>
		<caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(3) 부서처리중]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』  
  버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.    
]]>
			</hint>
		</caption>
		<caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(4) 부서회신]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고      
  부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가    
  민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다.            
]]>
			</hint>
		</caption>
		<caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(5) 종결 / 임의종결]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인   
  버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.  
  해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이   
  없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결      
  처리한 효과와 같은 효과를 줄 수 있다.                                      
]]>
			</hint>
		</caption>
		<caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(6) 승인요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는    
  "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을  
  위한 부서장 승인 요청을 하면【승인요청】상태가 된다.          
]]>
			</hint>
		</caption>
		<caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(7) 부서장승인]]>
			<hint>
				<![CDATA[
  민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을  
  위한 부서장 승인을 하면【부서장승인】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(8) 고객회신]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여    
  민원인에게 그 결과를 알려주고 경과 내용을 입력하고          
  고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. 
]]>
			</hint>
		</caption>
		<caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(9) 처리완료]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을    
  적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지   
  여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 접수취소]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미      
  프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 자체처리]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.   
  하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.       
]]>
			</hint>
		</caption>
	</xhtml:body>
</xhtml:html>