SPRXS00103_설문조사입력(감정노동수준평가).xrw 47 KB

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  311. <issuecd>330</issuecd>
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  318. <forminfo>
  319. <issuecd>340</issuecd>
  320. <issuenm>3.</issuenm>
  321. <answercolnm/>
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  325. </forminfo>
  326. </surveyform>
  327. </main>
  328. <send>
  329. <surveyinfo>
  330. <userid/>
  331. <surveyid>emotionallabor</surveyid>
  332. </surveyinfo>
  333. <ansinfo>
  334. <userid/>
  335. <surveyid/>
  336. <histstat/>
  337. <issue/>
  338. <answer/>
  339. <answertext1/>
  340. <answertext2/>
  341. <answertext3/>
  342. </ansinfo>
  343. </send>
  344. <init/>
  345. <hidden>
  346. <ansinfo/>
  347. </hidden>
  348. <temp/>
  349. </root>
  350. </instance>
  351. <script type="javascript" ev:event="xforms-ready">
  352. <![CDATA[
  353. fInit();
  354. model.refresh();
  355. ]]>
  356. </script>
  357. <submission id="TRRXS00102" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/surveyinfo" resultref="/root/hidden/ansinfo"/>
  358. <submission id="TXRXS00101" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/ansinfo" resultref="/root/main/resultinfo"/>
  359. </model>
  360. <script type="javascript" src="../../../com/commonweb/js/common.js"/>
  361. <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
  362. </xhtml:head>
  363. <script type="javascript">
  364. <![CDATA[
  365. function fInit()
  366. {
  367. model.setValue("/root/send/surveyinfo/userid", getUserId());
  368. submit("TRRXS00102", false);
  369. var count = getNodesetCount("/root/hidden/ansinfo");
  370. if(count > 0) {
  371. for(var i = 1; i <= count; i++) {
  372. var issuecd = model.getValue("/root/hidden/ansinfo[" + i + "]/issuecd");
  373. var answer = model.getValue("/root/hidden/ansinfo[" + i + "]/answer");
  374. var answertext1 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext1");
  375. var answertext2 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext2");
  376. var answertext3 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext3");
  377. var answercolnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answercolnm");
  378. var answertext1colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext1colnm");
  379. var answertext2colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext2colnm");
  380. var answertext3colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext3colnm");
  381. if(answercolnm != "") model.setValue("/root/main/ansinfo/" + answercolnm, answer);
  382. if(answertext1colnm != "") model.setValue("/root/main/ansinfo/" + answertext1colnm, answertext1);
  383. if(answertext2colnm != "") model.setValue("/root/main/ansinfo/" + answertext2colnm, answertext2);
  384. if(answertext3colnm != "") model.setValue("/root/main/ansinfo/" + answertext3colnm, answertext3);
  385. }
  386. model.refresh();
  387. }
  388. }
  389. function fSave(histstat)
  390. {
  391. // 임시 저장일 때는 체크 안함
  392. if(histstat == "Y") {
  393. // 항목별 값 입력 확인
  394. if(radio9.value == "") {
  395. messageBox("연령을 선택하여 주십시오", "E");
  396. model.setFocus("radio9", true);
  397. return;
  398. }
  399. if(radio21.value == "") {
  400. messageBox("성별을 선택하여 주십시오", "E");
  401. model.setFocus("radio21", true);
  402. return;
  403. }
  404. if(radio22.value == "") {
  405. messageBox("결혼여부를 선택하여 주십시오", "E");
  406. model.setFocus("radio22", true);
  407. return;
  408. }
  409. if(radio1.value == "") {
  410. messageBox("현 직장 경력을 선택하여 주십시오", "E");
  411. model.setFocus("radio1", true);
  412. return;
  413. }
  414. if(radio2.value == "") {
  415. messageBox("직종을 선택하여 주십시오", "E");
  416. model.setFocus("radio2", true);
  417. return;
  418. }
  419. if(radio3.value == "") {
  420. messageBox("근무부서를 선택하여 주십시오", "E");
  421. model.setFocus("radio3", true);
  422. return;
  423. }
  424. if(radio4.value == "") {
  425. messageBox("직위를 선택하여 주십시오", "E");
  426. model.setFocus("radio4", true);
  427. return;
  428. }
  429. if(radio5.value == "") {
  430. messageBox("근무형태를 선택하여 주십시오", "E");
  431. model.setFocus("radio5", true);
  432. return;
  433. }
  434. if(radio6.value == "") {
  435. messageBox("주 대면 고객의 유형을 선택하여 주십시오", "E");
  436. model.setFocus("radio6", true);
  437. return;
  438. }
  439. for(var i = 1; i < 25; i++) {
  440. var value = model.getValue("/root/main/ansinfo/b" + i);
  441. if(value == "") {
  442. messageBox("감정노동 수준 평가표에 입력되지 않은 항목이 있습니다.\n반드시 모두 입력하시고 답변완료를 눌러주시기 바랍니다", "E");
  443. return;
  444. }
  445. }
  446. }
  447. var userid = getUserId();
  448. var surveyid = model.getValue("/root/send/surveyinfo/surveyid");
  449. var count = getNodesetCount("/root/main/surveyform/forminfo");
  450. for(var i = 1; i <= count; i++) {
  451. model.makeValue("/root/send/ansinfo[" + i + "]/userid", userid);
  452. model.makeValue("/root/send/ansinfo[" + i + "]/surveyid", surveyid);
  453. model.makeValue("/root/send/ansinfo[" + i + "]/histstat", histstat);
  454. model.makeValue("/root/send/ansinfo[" + i + "]/issuecd", model.getValue("/root/main/surveyform/forminfo[" + i + "]/issuecd"));
  455. model.makeValue("/root/send/ansinfo[" + i + "]/issuenm", model.getValue("/root/main/surveyform/forminfo[" + i + "]/issuenm"));
  456. model.makeValue("/root/send/ansinfo[" + i + "]/answer", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answercolnm")));
  457. model.makeValue("/root/send/ansinfo[" + i + "]/answertext1", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext1colnm")));
  458. model.makeValue("/root/send/ansinfo[" + i + "]/answertext2", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext2colnm")));
  459. model.makeValue("/root/send/ansinfo[" + i + "]/answertext3", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext3colnm")));
  460. }
  461. if(submit("TXRXS00101",false)) {
  462. if(histstat == "Y") {
  463. if(model.getValue("/root/main/resultinfo/resultyn") == "Y")
  464. window.close();
  465. } else {
  466. messageBox("임시 저장하였습니다", "I");
  467. }
  468. }
  469. }
  470. ]]>
  471. </script>
  472. <xhtml:body pagewidth="1200" pageheight="880">
  473. <group id="group1" style="left:0px; top:0px; width:1180px; height:825px; ">
  474. <table id="table1" cellspacing="-1" style="left:110px; top:80px; width:989px; height:250px; ">
  475. <tr>
  476. <td style="width:987px; height:247px; font-size:14pt; font-weight:bold; line-spacing:8; padding:20; ">
  477. <![CDATA[안녕하십니까? 이 설문조사는 직원 여러분들의 감정노동 수준을 평가하기 위한 조사로 안전보건공단의 측정도구를 이용하여 작성하였습니다. 설문 문항은 총 33문항으로 약 7 ~ 8분이 소요될 것으로 예상이 됩니다.
  478. 이 자료는 무기명으로 처리되며, 개인의 정도를 평가하기 위함이 아니라 직종별, 근무형태별 등 집단 간 평가 자료로 이용됨을 알려드리오니 직원여러분의 꾸밈없는 답변 부탁드립니다.
  479. 2018년 11월
  480. 경북대학교병원 근로복지과 직원건강관리실 ( ☎ 원내 6116 )]]>
  481. </td>
  482. </tr>
  483. </table>
  484. <caption id="caption33" style="left:50px; top:6px; width:1105px; height:49px; font-family:HY헤드라인M; font-size:20pt; font-weight:bold; color:#2d629c; text-align:center; ">전직원 감정노동수준평가 설문조사</caption>
  485. <line id="line1" style="x1:110px; y1:55px; x2:1100px; y2:55px; border-width:2px; "/>
  486. <caption id="caption31" style="left:110px; top:2260px; width:1000px; height:60px; font-size:16pt; font-weight:bold; text-align:center; vertical-align:middle; line-spacing:5; ">* 본 설문조사에 귀중한 시간을 할애하여 주셔서 감사합니다</caption>
  487. <caption id="caption1" style="left:105px; top:365px; width:1005px; height:40px; font-size:14pt; font-weight:bold; ">1. 일반적 사항</caption>
  488. <caption id="caption2" style="left:105px; top:785px; width:1005px; height:20px; font-size:12pt; font-weight:bold; ">☞ 아래부터는 직종별 설문이며, 본인의 직종에 답변하여 주시기 바랍니다.</caption>
  489. <caption id="caption21" style="left:366px; top:620px; width:744px; height:20px; font-size:12pt; font-weight:bold; color:#ff0000; ">※ 직종 변경시 아래의 직종별 설문에 해당 하는 답변은 모두 초기화 되니 유의하시기 바랍니다</caption>
  490. <line id="line3" style="x1:110px; y1:58px; x2:1100px; y2:58px; border-width:4px; "/>
  491. <table id="table2" cellspacing="-1" style="left:110px; top:430px; width:989px; height:91px; vertical-align:middle; ">
  492. <tr>
  493. <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">1. 연령</td>
  494. <td style="width:722px; height:29px; ">
  495. <select1 id="radio9" ref="/root/main/ansinfo/a1" appearance="full" cellspacing="60" cols="4" overflow="visible" style="left:5px; top:4px; width:710px; height:20px; font-size:11pt; border-style:none; ">
  496. <choices>
  497. <item>
  498. <label>① 20세-29세</label>
  499. <value>1</value>
  500. </item>
  501. <item>
  502. <label>② 30세-39세</label>
  503. <value>2</value>
  504. </item>
  505. <item>
  506. <label>③ 40세-49세</label>
  507. <value>3</value>
  508. </item>
  509. <item>
  510. <label>④ 50세 이상</label>
  511. <value>4</value>
  512. </item>
  513. </choices>
  514. </select1>
  515. </td>
  516. </tr>
  517. <tr>
  518. <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">2. 성별</td>
  519. <td style="width:722px; height:29px; ">
  520. <select1 id="radio21" ref="/root/main/ansinfo/a2" appearance="full" cellspacing="119" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
  521. <choices>
  522. <item>
  523. <label>① 남</label>
  524. <value>1</value>
  525. </item>
  526. <item>
  527. <label>② 여</label>
  528. <value>2</value>
  529. </item>
  530. </choices>
  531. </select1>
  532. </td>
  533. </tr>
  534. <tr>
  535. <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">3. 결혼여부</td>
  536. <td style="width:722px; height:29px; ">
  537. <select1 id="radio22" ref="/root/main/ansinfo/a3" appearance="full" cellspacing="104" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
  538. <choices>
  539. <item>
  540. <label>① 기혼</label>
  541. <value>1</value>
  542. </item>
  543. <item>
  544. <label>② 미혼</label>
  545. <value>2</value>
  546. </item>
  547. </choices>
  548. </select1>
  549. </td>
  550. </tr>
  551. <tr>
  552. <td style="width:264px; height:109px; font-size:11pt; padding-left:5; ">4. 현 직장 경력</td>
  553. <td style="width:722px; height:109px; ">
  554. <select1 id="radio1" ref="/root/main/ansinfo/a4" appearance="full" cellspacing="25" cols="2" rows="4" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:103px; font-size:11pt; border-style:none; ">
  555. <choices>
  556. <item>
  557. <label>① 1년 미만</label>
  558. <value>1</value>
  559. </item>
  560. <item>
  561. <label>② 1년-2년 미만</label>
  562. <value>2</value>
  563. </item>
  564. <item>
  565. <label>③ 2년-5년 미만</label>
  566. <value>3</value>
  567. </item>
  568. <item>
  569. <label>④ 5년-10년 미만</label>
  570. <value>4</value>
  571. </item>
  572. <item>
  573. <label>⑤ 10년-15년 미만</label>
  574. <value>5</value>
  575. </item>
  576. <item>
  577. <label>⑥ 15년-20년 미만</label>
  578. <value>6</value>
  579. </item>
  580. <item>
  581. <label>⑦ 20년 이상</label>
  582. <value>7</value>
  583. </item>
  584. </choices>
  585. </select1>
  586. </td>
  587. </tr>
  588. <tr>
  589. <td style="width:264px; height:58px; font-size:11pt; padding-left:5; ">5. 직종</td>
  590. <td style="width:722px; height:58px; ">
  591. <select1 id="radio2" ref="/root/main/ansinfo/a5" appearance="full" cellspacing="20" cols="4" rows="1" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:53px; font-size:11pt; border-style:none; ">
  592. <choices>
  593. <item>
  594. <label>① 의사직</label>
  595. <value>1</value>
  596. </item>
  597. <item>
  598. <label>② 간호직</label>
  599. <value>2</value>
  600. </item>
  601. <item>
  602. <label>③ 약무직</label>
  603. <value>3</value>
  604. </item>
  605. <item>
  606. <label>④ 의료기술직</label>
  607. <value>4</value>
  608. </item>
  609. <item>
  610. <label>⑤ 행정, 전산, 의공, 시설기술, 영양, 의무기록 등</label>
  611. <value>5</value>
  612. </item>
  613. <item>
  614. <label>⑥ 기능직</label>
  615. <value>6</value>
  616. </item>
  617. <item>
  618. <label>⑦ 기타</label>
  619. <value>7</value>
  620. </item>
  621. </choices>
  622. </select1>
  623. <caption id="caption6" style="left:550px; top:33px; width:164px; height:20px; ">( )</caption>
  624. <input id="input1" ref="/root/main/ansinfo/a5_edt1" style="left:560px; top:34px; width:141px; height:19px; "/>
  625. </td>
  626. </tr>
  627. <tr>
  628. <td style="width:264px; height:84px; font-size:11pt; padding-left:5; ">6. 근무부서</td>
  629. <td style="width:722px; height:84px; ">
  630. <select1 id="radio3" ref="/root/main/ansinfo/a6" appearance="full" cellspacing="60" cols="2" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:75px; font-size:11pt; border-style:none; ">
  631. <choices>
  632. <item>
  633. <label>① 진료처 내 진료과</label>
  634. <value>1</value>
  635. </item>
  636. <item>
  637. <label>② 간호부</label>
  638. <value>2</value>
  639. </item>
  640. <item>
  641. <label>③ 약제부</label>
  642. <value>3</value>
  643. </item>
  644. <item>
  645. <label>④ 진료지원실(의무기록, 영양, 건진, 심사)</label>
  646. <value>4</value>
  647. </item>
  648. <item>
  649. <label>⑤ 행정 및 관리부서</label>
  650. <value>5</value>
  651. </item>
  652. <item>
  653. <label>⑥ 기타</label>
  654. <value>6</value>
  655. </item>
  656. </choices>
  657. </select1>
  658. </td>
  659. </tr>
  660. <tr>
  661. <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">7. 직위</td>
  662. <td style="width:722px; height:29px; ">
  663. <select1 id="radio4" ref="/root/main/ansinfo/a7" appearance="full" cellspacing="148" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
  664. <choices>
  665. <item>
  666. <label>① 일반직원</label>
  667. <value>1</value>
  668. </item>
  669. <item>
  670. <label>② 관리감독자</label>
  671. <value>2</value>
  672. </item>
  673. </choices>
  674. </select1>
  675. </td>
  676. </tr>
  677. <tr>
  678. <td style="width:264px; height:58px; font-size:11pt; padding-left:5; ">8. 근무형태</td>
  679. <td style="width:722px; height:58px; ">
  680. <select1 id="radio5" ref="/root/main/ansinfo/a8" appearance="full" cellspacing="1" cols="3" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:50px; font-size:11pt; border-style:none; ">
  681. <choices>
  682. <item>
  683. <label>① 통상근무</label>
  684. <value>1</value>
  685. </item>
  686. <item>
  687. <label>② 2교대(DAY 또는 EVE만 근무함)</label>
  688. <value>2</value>
  689. </item>
  690. <item>
  691. <label>③ 3교대(정기적으로 야간근무 있음)</label>
  692. <value>3</value>
  693. </item>
  694. <item>
  695. <label>④ 기타(당직, 콜근무 있음)</label>
  696. <value>4</value>
  697. </item>
  698. <item>
  699. <label>⑤ 기타</label>
  700. <value>5</value>
  701. </item>
  702. </choices>
  703. </select1>
  704. </td>
  705. </tr>
  706. <tr>
  707. <td style="width:264px; height:29px; font-size:12pt; padding-left:5; ">9. 주 대면 고객의 유형</td>
  708. <td style="width:722px; height:29px; ">
  709. <select1 id="radio6" ref="/root/main/ansinfo/a9" appearance="full" cellspacing="31" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
  710. <choices>
  711. <item>
  712. <label>① 외부 고객(환자 및 외부인)</label>
  713. <value>1</value>
  714. </item>
  715. <item>
  716. <label>② 내부고객(직원)</label>
  717. <value>2</value>
  718. </item>
  719. </choices>
  720. </select1>
  721. </td>
  722. </tr>
  723. </table>
  724. <caption id="caption26" style="left:105px; top:390px; width:1005px; height:40px; font-size:12pt; font-weight:bold; ">다음 사항은 귀하의 일반적 사항에 관한 질문입니다.</caption>
  725. <caption id="caption3" style="left:105px; top:935px; width:1005px; height:40px; font-size:14pt; font-weight:bold; ">2. 감정노동 수준 평가표</caption>
  726. <caption id="caption4" style="left:105px; top:960px; width:1005px; height:40px; font-size:12pt; font-weight:bold; ">현재의 업무수행 상황을 토대로 아래의 설문에 대한 귀하의 생각과 가장 가까운 곳에 체크하여 주시기 바랍니다.</caption>
  727. <table id="table3" cellspacing="-1" style="left:110px; top:1000px; width:986px; height:892px; ">
  728. <tr>
  729. <td style="width:680px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">내용</td>
  730. <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">전혀 그렇지 않다</td>
  731. <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">약간 그렇지 않다</td>
  732. <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">
  733. <![CDATA[약간
  734. 그렇다]]>
  735. </td>
  736. <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">
  737. <![CDATA[매우
  738. 그렇다]]>
  739. </td>
  740. </tr>
  741. <tr>
  742. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">1. 고객에게 부정적인 감정을 표현하지 않으려고 의식적으로 노력한다.</td>
  743. <td style="width:75px; height:34px; "/>
  744. <td style="width:75px; height:34px; "/>
  745. <td style="width:75px; height:34px; "/>
  746. <td style="width:75px; height:34px; "/>
  747. </tr>
  748. <tr>
  749. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">2. 고객을 대할 때 회사의 요구대로 감정 표현을 할 수 밖에 없다.</td>
  750. <td style="width:75px; height:34px; "/>
  751. <td style="width:75px; height:34px; "/>
  752. <td style="width:75px; height:34px; "/>
  753. <td style="width:75px; height:34px; "/>
  754. </tr>
  755. <tr>
  756. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">3. 업무상 고객을 대하는 과정에서 나의 솔직한 감정을 숨긴다.</td>
  757. <td style="width:75px; height:34px; "/>
  758. <td style="width:75px; height:34px; "/>
  759. <td style="width:75px; height:34px; "/>
  760. <td style="width:75px; height:34px; "/>
  761. </tr>
  762. <tr>
  763. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">4. 일상적인 업무수행을 위해서는 감정을 조절하려는 노력이 필요하다.</td>
  764. <td style="width:75px; height:34px; "/>
  765. <td style="width:75px; height:34px; "/>
  766. <td style="width:75px; height:34px; "/>
  767. <td style="width:75px; height:34px; "/>
  768. </tr>
  769. <tr>
  770. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">5. 고객을 대할 때 느끼는 나의 감정과 내가 실제 표현하는 감정은 다르다.</td>
  771. <td style="width:75px; height:34px; "/>
  772. <td style="width:75px; height:34px; "/>
  773. <td style="width:75px; height:34px; "/>
  774. <td style="width:75px; height:34px; "/>
  775. </tr>
  776. <tr>
  777. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">6. 공격적이거나 까다로운 고객을 상대해야 한다.</td>
  778. <td style="width:75px; height:34px; "/>
  779. <td style="width:75px; height:34px; "/>
  780. <td style="width:75px; height:34px; "/>
  781. <td style="width:75px; height:34px; "/>
  782. </tr>
  783. <tr>
  784. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">7. 나의 능력이나 권한 밖의 일을 요구하는 고객을 상대해야 한다.</td>
  785. <td style="width:75px; height:34px; "/>
  786. <td style="width:75px; height:34px; "/>
  787. <td style="width:75px; height:34px; "/>
  788. <td style="width:75px; height:34px; "/>
  789. </tr>
  790. <tr>
  791. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">8. 고객의 부당하거나 막무가내의 요구로 업무 수행의 어려움이 있다.</td>
  792. <td style="width:75px; height:34px; "/>
  793. <td style="width:75px; height:34px; "/>
  794. <td style="width:75px; height:34px; "/>
  795. <td style="width:75px; height:34px; "/>
  796. </tr>
  797. <tr>
  798. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">9. 고객을 응대할 때 자존심이 상한다.</td>
  799. <td style="width:75px; height:34px; "/>
  800. <td style="width:75px; height:34px; "/>
  801. <td style="width:75px; height:34px; "/>
  802. <td style="width:75px; height:34px; "/>
  803. </tr>
  804. <tr>
  805. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">10. 고객에게 감정을 숨기고 표현하지 못할 때 나는 감정이 상한다.</td>
  806. <td style="width:75px; height:34px; "/>
  807. <td style="width:75px; height:34px; "/>
  808. <td style="width:75px; height:34px; "/>
  809. <td style="width:75px; height:34px; "/>
  810. </tr>
  811. <tr>
  812. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">11. 고객을 응대할 때 나의 감정이 상품처럼 느껴진다.</td>
  813. <td style="width:75px; height:34px; "/>
  814. <td style="width:75px; height:34px; "/>
  815. <td style="width:75px; height:34px; "/>
  816. <td style="width:75px; height:34px; "/>
  817. </tr>
  818. <tr>
  819. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">12. 퇴근 후에도 고객을 응대할 때 힘들었던 감정이 남아 있다.</td>
  820. <td style="width:75px; height:34px; "/>
  821. <td style="width:75px; height:34px; "/>
  822. <td style="width:75px; height:34px; "/>
  823. <td style="width:75px; height:34px; "/>
  824. </tr>
  825. <tr>
  826. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">13. 고객을 대하는 과정에서 마음의 상처를 받는다.</td>
  827. <td style="width:75px; height:34px; "/>
  828. <td style="width:75px; height:34px; "/>
  829. <td style="width:75px; height:34px; "/>
  830. <td style="width:75px; height:34px; "/>
  831. </tr>
  832. <tr>
  833. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">14. 몸이 피곤해도 고객들에게 최선을 다해야 하므로 감정적으로 힘들다.</td>
  834. <td style="width:75px; height:34px; "/>
  835. <td style="width:75px; height:34px; "/>
  836. <td style="width:75px; height:34px; "/>
  837. <td style="width:75px; height:34px; "/>
  838. </tr>
  839. <tr>
  840. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">15. 직장이 요구하는 대로 고객에게 잘 응대하는지 감시를 당한다(CC TV 등).</td>
  841. <td style="width:75px; height:34px; "/>
  842. <td style="width:75px; height:34px; "/>
  843. <td style="width:75px; height:34px; "/>
  844. <td style="width:75px; height:34px; "/>
  845. </tr>
  846. <tr>
  847. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">16. 고객의 평가가 업무성과 평가나 인사고과에 영향을 준다.</td>
  848. <td style="width:75px; height:34px; "/>
  849. <td style="width:75px; height:34px; "/>
  850. <td style="width:75px; height:34px; "/>
  851. <td style="width:75px; height:34px; "/>
  852. </tr>
  853. <tr>
  854. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">17. 고객 응대에 문제가 발생했을 때, 나의 잘못이 아닌데도 직장으로부터 부당한 처우를 받는다.</td>
  855. <td style="width:75px; height:34px; "/>
  856. <td style="width:75px; height:34px; "/>
  857. <td style="width:75px; height:34px; "/>
  858. <td style="width:75px; height:34px; "/>
  859. </tr>
  860. <tr>
  861. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">18. 고객 응대 과정에서 문제가 발생 시 직장에서 적절한 조치가 이루어진다.</td>
  862. <td style="width:75px; height:34px; "/>
  863. <td style="width:75px; height:34px; "/>
  864. <td style="width:75px; height:34px; "/>
  865. <td style="width:75px; height:34px; "/>
  866. </tr>
  867. <tr>
  868. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">19. 고객 응대 과정에서 발생한 문제를 해결하고 도와주는 직장 내의 공식적인 제도와 절차가 있다.</td>
  869. <td style="width:75px; height:34px; "/>
  870. <td style="width:75px; height:34px; "/>
  871. <td style="width:75px; height:34px; "/>
  872. <td style="width:75px; height:34px; "/>
  873. </tr>
  874. <tr>
  875. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">20. 직장은 고객 응대 과정에서 입은 마음의 상처를 위로받게 해준다.</td>
  876. <td style="width:75px; height:34px; "/>
  877. <td style="width:75px; height:34px; "/>
  878. <td style="width:75px; height:34px; "/>
  879. <td style="width:75px; height:34px; "/>
  880. </tr>
  881. <tr>
  882. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">21. 상사는 고객 응대 과정에서 발생한 문제를 해결하기 위해 도와준다.</td>
  883. <td style="width:75px; height:34px; "/>
  884. <td style="width:75px; height:34px; "/>
  885. <td style="width:75px; height:34px; "/>
  886. <td style="width:75px; height:34px; "/>
  887. </tr>
  888. <tr>
  889. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">22. 동료는 고객 응대 과정에서 발생한 문제를 해결하기 위해 도와준다.</td>
  890. <td style="width:75px; height:34px; "/>
  891. <td style="width:75px; height:34px; "/>
  892. <td style="width:75px; height:34px; "/>
  893. <td style="width:75px; height:34px; "/>
  894. </tr>
  895. <tr>
  896. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">23. 직장 내에 고객 응대에 관한 행동지침이나 매뉴얼(설명서, 안내서)이 마련되어 있다.</td>
  897. <td style="width:75px; height:34px; "/>
  898. <td style="width:75px; height:34px; "/>
  899. <td style="width:75px; height:34px; "/>
  900. <td style="width:75px; height:34px; "/>
  901. </tr>
  902. <tr>
  903. <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">24. 고객의 요구를 해결해 줄 수 있는 권한이나 자율성이 나에게 주어져 있다.</td>
  904. <td style="width:75px; height:34px; "/>
  905. <td style="width:75px; height:34px; "/>
  906. <td style="width:75px; height:34px; "/>
  907. <td style="width:75px; height:34px; "/>
  908. </tr>
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  1290. <select1 id="radio29" ref="/root/main/ansinfo/b20" appearance="full" cellspacing="57" cols="4" overflow="visible" style="left:820px; top:1725px; width:285px; height:20px; border-style:none; ">
  1291. <choices>
  1292. <item>
  1293. <label/>
  1294. <value>4</value>
  1295. </item>
  1296. <item>
  1297. <label/>
  1298. <value>3</value>
  1299. </item>
  1300. <item>
  1301. <label/>
  1302. <value>2</value>
  1303. </item>
  1304. <item>
  1305. <label/>
  1306. <value>1</value>
  1307. </item>
  1308. </choices>
  1309. </select1>
  1310. <select1 id="radio30" ref="/root/main/ansinfo/b21" appearance="full" cellspacing="57" cols="4" overflow="visible" style="left:820px; top:1760px; width:285px; height:20px; border-style:none; ">
  1311. <choices>
  1312. <item>
  1313. <label/>
  1314. <value>4</value>
  1315. </item>
  1316. <item>
  1317. <label/>
  1318. <value>3</value>
  1319. </item>
  1320. <item>
  1321. <label/>
  1322. <value>2</value>
  1323. </item>
  1324. <item>
  1325. <label/>
  1326. <value>1</value>
  1327. </item>
  1328. </choices>
  1329. </select1>
  1330. <select1 id="radio31" ref="/root/main/ansinfo/b22" appearance="full" cellspacing="57" cols="4" overflow="visible" style="left:820px; top:1795px; width:285px; height:20px; border-style:none; ">
  1331. <choices>
  1332. <item>
  1333. <label/>
  1334. <value>4</value>
  1335. </item>
  1336. <item>
  1337. <label/>
  1338. <value>3</value>
  1339. </item>
  1340. <item>
  1341. <label/>
  1342. <value>2</value>
  1343. </item>
  1344. <item>
  1345. <label/>
  1346. <value>1</value>
  1347. </item>
  1348. </choices>
  1349. </select1>
  1350. <select1 id="radio32" ref="/root/main/ansinfo/b23" appearance="full" cellspacing="57" cols="4" overflow="visible" style="left:820px; top:1830px; width:285px; height:20px; border-style:none; ">
  1351. <choices>
  1352. <item>
  1353. <label/>
  1354. <value>4</value>
  1355. </item>
  1356. <item>
  1357. <label/>
  1358. <value>3</value>
  1359. </item>
  1360. <item>
  1361. <label/>
  1362. <value>2</value>
  1363. </item>
  1364. <item>
  1365. <label/>
  1366. <value>1</value>
  1367. </item>
  1368. </choices>
  1369. </select1>
  1370. <select1 id="radio33" ref="/root/main/ansinfo/b24" appearance="full" cellspacing="57" cols="4" overflow="visible" style="left:820px; top:1865px; width:285px; height:20px; border-style:none; ">
  1371. <choices>
  1372. <item>
  1373. <label/>
  1374. <value>4</value>
  1375. </item>
  1376. <item>
  1377. <label/>
  1378. <value>3</value>
  1379. </item>
  1380. <item>
  1381. <label/>
  1382. <value>2</value>
  1383. </item>
  1384. <item>
  1385. <label/>
  1386. <value>1</value>
  1387. </item>
  1388. </choices>
  1389. </select1>
  1390. <caption id="caption5" style="left:105px; top:1930px; width:1008px; height:50px; font-size:14pt; font-weight:bold; ">
  1391. <![CDATA[3. 기타사항으로 직원의 직무스트레스 관리를 위하여 의견을 주시면 업무에 참고하도록 하겠습니다.
  1392. (근로복지과 직원건강관리실 원내 6116)]]>
  1393. </caption>
  1394. <textarea id="textarea1" ref="/root/main/ansinfo/c1_edt1" style="left:110px; top:1985px; width:989px; height:270px; "/>
  1395. </group>
  1396. <line id="line2" style="x1:110px; y1:837px; x2:1100px; y2:837px; border-width:2px; "/>
  1397. <button id="button1" class="btn4_letter5" style="left:510px; top:848px; width:92px; height:22px; font-size:14; ">
  1398. <caption>답변완료</caption>
  1399. <script type="javascript" ev:event="DOMActivate">
  1400. <![CDATA[
  1401. fSave("Y");
  1402. model.refresh();
  1403. ]]>
  1404. </script>
  1405. </button>
  1406. <button id="button2" class="btn4_letter5" style="left:615px; top:848px; width:92px; height:22px; font-size:14; ">
  1407. <caption>임시저장</caption>
  1408. <script type="javascript" ev:event="DOMActivate">
  1409. <![CDATA[
  1410. fSave("N");
  1411. model.refresh();
  1412. ]]>
  1413. </script>
  1414. </button>
  1415. <caption id="caption22" style="left:720px; top:849px; width:326px; height:20px; color:#0000ff; ">※ 임시저장은 다음 로그인 시 다시 설문조사 팝업이 뜹니다</caption>
  1416. </xhtml:body>
  1417. </xhtml:html>