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- <?xml version="1.0" encoding="EUC-KR"?>
- <?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
- <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
- <xhtml:head>
- <xhtml:title>설문조사</xhtml:title>
- <model id="model1">
- <instance id="instance1">
- <root xmlns="">
- <main>
- <ansinfo>
- <userid/>
- <surveyid/>
- <histstat/>
- <a1/>
- <a2/>
- <a3/>
- <a4/>
- <a5/>
- <a5_edt1/>
- <a6/>
- <a7/>
- <a8/>
- <a9/>
- <b1/>
- <b2/>
- <b3/>
- <b4/>
- <b5/>
- <b6/>
- <b7/>
- <b8/>
- <b9/>
- <b10/>
- <b11/>
- <b12/>
- <b13/>
- <b14/>
- <b15/>
- <b16/>
- <b17/>
- <b18/>
- <b19/>
- <b20/>
- <b21/>
- <b22/>
- <b23/>
- <b24/>
- <c1_edt1/>
- </ansinfo>
- <resultinfo>
- <resultyn/>
- </resultinfo>
- <surveyform>
- <forminfo>
- <issuecd>10</issuecd>
- <issuenm>1.</issuenm>
- <answercolnm>a1</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>20</issuecd>
- <issuenm>2.</issuenm>
- <answercolnm>a2</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>30</issuecd>
- <issuenm>3.</issuenm>
- <answercolnm>a3</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>40</issuecd>
- <issuenm>4.</issuenm>
- <answercolnm>a4</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>50</issuecd>
- <issuenm>5.</issuenm>
- <answercolnm>a5</answercolnm>
- <answertext1colnm>a5_edt1</answertext1colnm>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>60</issuecd>
- <issuenm>6.</issuenm>
- <answercolnm>a6</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>70</issuecd>
- <issuenm>7.</issuenm>
- <answercolnm>a7</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>80</issuecd>
- <issuenm>8.</issuenm>
- <answercolnm>a8</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>90</issuecd>
- <issuenm>9.</issuenm>
- <answercolnm>a9</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>100</issuecd>
- <issuenm>1.</issuenm>
- <answercolnm>b1</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>110</issuecd>
- <issuenm>2.</issuenm>
- <answercolnm>b2</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>120</issuecd>
- <issuenm>3.</issuenm>
- <answercolnm>b3</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>130</issuecd>
- <issuenm>4.</issuenm>
- <answercolnm>b4</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>140</issuecd>
- <issuenm>5.</issuenm>
- <answercolnm>b5</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>150</issuecd>
- <issuenm>6.</issuenm>
- <answercolnm>b6</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>160</issuecd>
- <issuenm>7.</issuenm>
- <answercolnm>b7</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>170</issuecd>
- <issuenm>8.</issuenm>
- <answercolnm>b8</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>180</issuecd>
- <issuenm>9.</issuenm>
- <answercolnm>b9</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>190</issuecd>
- <issuenm>10.</issuenm>
- <answercolnm>b10</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>200</issuecd>
- <issuenm>11.</issuenm>
- <answercolnm>b11</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>210</issuecd>
- <issuenm>12.</issuenm>
- <answercolnm>b12</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>220</issuecd>
- <issuenm>13.</issuenm>
- <answercolnm>b13</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>230</issuecd>
- <issuenm>14.</issuenm>
- <answercolnm>b14</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>240</issuecd>
- <issuenm>15.</issuenm>
- <answercolnm>b15</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>250</issuecd>
- <issuenm>16.</issuenm>
- <answercolnm>b16</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>260</issuecd>
- <issuenm>17.</issuenm>
- <answercolnm>b17</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>270</issuecd>
- <issuenm>18.</issuenm>
- <answercolnm>b18</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>280</issuecd>
- <issuenm>19.</issuenm>
- <answercolnm>b19</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>290</issuecd>
- <issuenm>20.</issuenm>
- <answercolnm>b20</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>300</issuecd>
- <issuenm>21.</issuenm>
- <answercolnm>b21</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>310</issuecd>
- <issuenm>22.</issuenm>
- <answercolnm>b22</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>320</issuecd>
- <issuenm>23.</issuenm>
- <answercolnm>b23</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>330</issuecd>
- <issuenm>24.</issuenm>
- <answercolnm>b24</answercolnm>
- <answertext1colnm/>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- <forminfo>
- <issuecd>340</issuecd>
- <issuenm>3.</issuenm>
- <answercolnm/>
- <answertext1colnm>c1_edt1</answertext1colnm>
- <answertext2colnm/>
- <answertext3colnm/>
- </forminfo>
- </surveyform>
- </main>
- <send>
- <surveyinfo>
- <userid/>
- <surveyid>emotionallabor</surveyid>
- </surveyinfo>
- <ansinfo>
- <userid/>
- <surveyid/>
- <histstat/>
- <issue/>
- <answer/>
- <answertext1/>
- <answertext2/>
- <answertext3/>
- </ansinfo>
- </send>
- <init/>
- <hidden>
- <ansinfo/>
- </hidden>
- <temp/>
- </root>
- </instance>
- <script type="javascript" ev:event="xforms-ready">
- <![CDATA[
- fInit();
-
- model.refresh();
- ]]>
- </script>
- <submission id="TRRXS00102" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/surveyinfo" resultref="/root/hidden/ansinfo"/>
- <submission id="TXRXS00101" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/ansinfo" resultref="/root/main/resultinfo"/>
- </model>
- <script type="javascript" src="../../../com/commonweb/js/common.js"/>
- <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
- </xhtml:head>
- <script type="javascript">
- <![CDATA[
- function fInit()
- {
- model.setValue("/root/send/surveyinfo/userid", getUserId());
-
- submit("TRRXS00102", false);
-
- var count = getNodesetCount("/root/hidden/ansinfo");
-
- if(count > 0) {
- for(var i = 1; i <= count; i++) {
- var issuecd = model.getValue("/root/hidden/ansinfo[" + i + "]/issuecd");
- var answer = model.getValue("/root/hidden/ansinfo[" + i + "]/answer");
- var answertext1 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext1");
- var answertext2 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext2");
- var answertext3 = model.getValue("/root/hidden/ansinfo[" + i + "]/answertext3");
-
- var answercolnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answercolnm");
- var answertext1colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext1colnm");
- var answertext2colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext2colnm");
- var answertext3colnm = model.getValue("/root/main/surveyform/forminfo[issuecd = '" + issuecd + "']/answertext3colnm");
-
- if(answercolnm != "") model.setValue("/root/main/ansinfo/" + answercolnm, answer);
- if(answertext1colnm != "") model.setValue("/root/main/ansinfo/" + answertext1colnm, answertext1);
- if(answertext2colnm != "") model.setValue("/root/main/ansinfo/" + answertext2colnm, answertext2);
- if(answertext3colnm != "") model.setValue("/root/main/ansinfo/" + answertext3colnm, answertext3);
- }
-
- model.refresh();
- }
- }
-
- function fSave(histstat)
- {
- // 임시 저장일 때는 체크 안함
- if(histstat == "Y") {
- // 항목별 값 입력 확인
- if(radio9.value == "") {
- messageBox("연령을 선택하여 주십시오", "E");
- model.setFocus("radio9", true);
- return;
- }
-
- if(radio21.value == "") {
- messageBox("성별을 선택하여 주십시오", "E");
- model.setFocus("radio21", true);
- return;
- }
-
- if(radio22.value == "") {
- messageBox("결혼여부를 선택하여 주십시오", "E");
- model.setFocus("radio22", true);
- return;
- }
-
- if(radio1.value == "") {
- messageBox("현 직장 경력을 선택하여 주십시오", "E");
- model.setFocus("radio1", true);
- return;
- }
-
- if(radio2.value == "") {
- messageBox("직종을 선택하여 주십시오", "E");
- model.setFocus("radio2", true);
- return;
- }
-
- if(radio3.value == "") {
- messageBox("근무부서를 선택하여 주십시오", "E");
- model.setFocus("radio3", true);
- return;
- }
-
- if(radio4.value == "") {
- messageBox("직위를 선택하여 주십시오", "E");
- model.setFocus("radio4", true);
- return;
- }
-
- if(radio5.value == "") {
- messageBox("근무형태를 선택하여 주십시오", "E");
- model.setFocus("radio5", true);
- return;
- }
-
- if(radio6.value == "") {
- messageBox("주 대면 고객의 유형을 선택하여 주십시오", "E");
- model.setFocus("radio6", true);
- return;
- }
-
- for(var i = 1; i < 25; i++) {
- var value = model.getValue("/root/main/ansinfo/b" + i);
- if(value == "") {
- messageBox("감정노동 수준 평가표에 입력되지 않은 항목이 있습니다.\n반드시 모두 입력하시고 답변완료를 눌러주시기 바랍니다", "E");
- return;
- }
- }
- }
-
- var userid = getUserId();
- var surveyid = model.getValue("/root/send/surveyinfo/surveyid");
- var count = getNodesetCount("/root/main/surveyform/forminfo");
-
- for(var i = 1; i <= count; i++) {
- model.makeValue("/root/send/ansinfo[" + i + "]/userid", userid);
- model.makeValue("/root/send/ansinfo[" + i + "]/surveyid", surveyid);
- model.makeValue("/root/send/ansinfo[" + i + "]/histstat", histstat);
- model.makeValue("/root/send/ansinfo[" + i + "]/issuecd", model.getValue("/root/main/surveyform/forminfo[" + i + "]/issuecd"));
- model.makeValue("/root/send/ansinfo[" + i + "]/issuenm", model.getValue("/root/main/surveyform/forminfo[" + i + "]/issuenm"));
- model.makeValue("/root/send/ansinfo[" + i + "]/answer", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answercolnm")));
- model.makeValue("/root/send/ansinfo[" + i + "]/answertext1", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext1colnm")));
- model.makeValue("/root/send/ansinfo[" + i + "]/answertext2", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext2colnm")));
- model.makeValue("/root/send/ansinfo[" + i + "]/answertext3", model.getValue("/root/main/ansinfo/" + model.getValue("/root/main/surveyform/forminfo[" + i + "]/answertext3colnm")));
- }
-
- if(submit("TXRXS00101",false)) {
- if(histstat == "Y") {
- if(model.getValue("/root/main/resultinfo/resultyn") == "Y")
- window.close();
- } else {
- messageBox("임시 저장하였습니다", "I");
- }
- }
- }
-
- ]]>
- </script>
- <xhtml:body pagewidth="1200" pageheight="880">
- <group id="group1" style="left:0px; top:0px; width:1180px; height:825px; ">
- <table id="table1" cellspacing="-1" style="left:110px; top:80px; width:989px; height:250px; ">
- <tr>
- <td style="width:987px; height:247px; font-size:14pt; font-weight:bold; line-spacing:8; padding:20; ">
- <![CDATA[안녕하십니까? 이 설문조사는 직원 여러분들의 감정노동 수준을 평가하기 위한 조사로 안전보건공단의 측정도구를 이용하여 작성하였습니다. 설문 문항은 총 33문항으로 약 7 ~ 8분이 소요될 것으로 예상이 됩니다.
- 이 자료는 무기명으로 처리되며, 개인의 정도를 평가하기 위함이 아니라 직종별, 근무형태별 등 집단 간 평가 자료로 이용됨을 알려드리오니 직원여러분의 꾸밈없는 답변 부탁드립니다.
- 2018년 11월
- 경북대학교병원 근로복지과 직원건강관리실 ( ☎ 원내 6116 )]]>
- </td>
- </tr>
- </table>
- <caption id="caption33" style="left:50px; top:6px; width:1105px; height:49px; font-family:HY헤드라인M; font-size:20pt; font-weight:bold; color:#2d629c; text-align:center; ">전직원 감정노동수준평가 설문조사</caption>
- <line id="line1" style="x1:110px; y1:55px; x2:1100px; y2:55px; border-width:2px; "/>
- <caption id="caption31" style="left:110px; top:2260px; width:1000px; height:60px; font-size:16pt; font-weight:bold; text-align:center; vertical-align:middle; line-spacing:5; ">* 본 설문조사에 귀중한 시간을 할애하여 주셔서 감사합니다</caption>
- <caption id="caption1" style="left:105px; top:365px; width:1005px; height:40px; font-size:14pt; font-weight:bold; ">1. 일반적 사항</caption>
- <caption id="caption2" style="left:105px; top:785px; width:1005px; height:20px; font-size:12pt; font-weight:bold; ">☞ 아래부터는 직종별 설문이며, 본인의 직종에 답변하여 주시기 바랍니다.</caption>
- <caption id="caption21" style="left:366px; top:620px; width:744px; height:20px; font-size:12pt; font-weight:bold; color:#ff0000; ">※ 직종 변경시 아래의 직종별 설문에 해당 하는 답변은 모두 초기화 되니 유의하시기 바랍니다</caption>
- <line id="line3" style="x1:110px; y1:58px; x2:1100px; y2:58px; border-width:4px; "/>
- <table id="table2" cellspacing="-1" style="left:110px; top:430px; width:989px; height:91px; vertical-align:middle; ">
- <tr>
- <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">1. 연령</td>
- <td style="width:722px; height:29px; ">
- <select1 id="radio9" ref="/root/main/ansinfo/a1" appearance="full" cellspacing="60" cols="4" overflow="visible" style="left:5px; top:4px; width:710px; height:20px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 20세-29세</label>
- <value>1</value>
- </item>
- <item>
- <label>② 30세-39세</label>
- <value>2</value>
- </item>
- <item>
- <label>③ 40세-49세</label>
- <value>3</value>
- </item>
- <item>
- <label>④ 50세 이상</label>
- <value>4</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">2. 성별</td>
- <td style="width:722px; height:29px; ">
- <select1 id="radio21" ref="/root/main/ansinfo/a2" appearance="full" cellspacing="119" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 남</label>
- <value>1</value>
- </item>
- <item>
- <label>② 여</label>
- <value>2</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">3. 결혼여부</td>
- <td style="width:722px; height:29px; ">
- <select1 id="radio22" ref="/root/main/ansinfo/a3" appearance="full" cellspacing="104" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 기혼</label>
- <value>1</value>
- </item>
- <item>
- <label>② 미혼</label>
- <value>2</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:109px; font-size:11pt; padding-left:5; ">4. 현 직장 경력</td>
- <td style="width:722px; height:109px; ">
- <select1 id="radio1" ref="/root/main/ansinfo/a4" appearance="full" cellspacing="25" cols="2" rows="4" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:103px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 1년 미만</label>
- <value>1</value>
- </item>
- <item>
- <label>② 1년-2년 미만</label>
- <value>2</value>
- </item>
- <item>
- <label>③ 2년-5년 미만</label>
- <value>3</value>
- </item>
- <item>
- <label>④ 5년-10년 미만</label>
- <value>4</value>
- </item>
- <item>
- <label>⑤ 10년-15년 미만</label>
- <value>5</value>
- </item>
- <item>
- <label>⑥ 15년-20년 미만</label>
- <value>6</value>
- </item>
- <item>
- <label>⑦ 20년 이상</label>
- <value>7</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:58px; font-size:11pt; padding-left:5; ">5. 직종</td>
- <td style="width:722px; height:58px; ">
- <select1 id="radio2" ref="/root/main/ansinfo/a5" appearance="full" cellspacing="20" cols="4" rows="1" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:53px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 의사직</label>
- <value>1</value>
- </item>
- <item>
- <label>② 간호직</label>
- <value>2</value>
- </item>
- <item>
- <label>③ 약무직</label>
- <value>3</value>
- </item>
- <item>
- <label>④ 의료기술직</label>
- <value>4</value>
- </item>
- <item>
- <label>⑤ 행정, 전산, 의공, 시설기술, 영양, 의무기록 등</label>
- <value>5</value>
- </item>
- <item>
- <label>⑥ 기능직</label>
- <value>6</value>
- </item>
- <item>
- <label>⑦ 기타</label>
- <value>7</value>
- </item>
- </choices>
- </select1>
- <caption id="caption6" style="left:550px; top:33px; width:164px; height:20px; ">( )</caption>
- <input id="input1" ref="/root/main/ansinfo/a5_edt1" style="left:560px; top:34px; width:141px; height:19px; "/>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:84px; font-size:11pt; padding-left:5; ">6. 근무부서</td>
- <td style="width:722px; height:84px; ">
- <select1 id="radio3" ref="/root/main/ansinfo/a6" appearance="full" cellspacing="60" cols="2" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:75px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 진료처 내 진료과</label>
- <value>1</value>
- </item>
- <item>
- <label>② 간호부</label>
- <value>2</value>
- </item>
- <item>
- <label>③ 약제부</label>
- <value>3</value>
- </item>
- <item>
- <label>④ 진료지원실(의무기록, 영양, 건진, 심사)</label>
- <value>4</value>
- </item>
- <item>
- <label>⑤ 행정 및 관리부서</label>
- <value>5</value>
- </item>
- <item>
- <label>⑥ 기타</label>
- <value>6</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:29px; font-size:11pt; padding-left:5; ">7. 직위</td>
- <td style="width:722px; height:29px; ">
- <select1 id="radio4" ref="/root/main/ansinfo/a7" appearance="full" cellspacing="148" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 일반직원</label>
- <value>1</value>
- </item>
- <item>
- <label>② 관리감독자</label>
- <value>2</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:58px; font-size:11pt; padding-left:5; ">8. 근무형태</td>
- <td style="width:722px; height:58px; ">
- <select1 id="radio5" ref="/root/main/ansinfo/a8" appearance="full" cellspacing="1" cols="3" vcellspacing="7" overflow="visible" style="left:5px; top:2px; width:710px; height:50px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 통상근무</label>
- <value>1</value>
- </item>
- <item>
- <label>② 2교대(DAY 또는 EVE만 근무함)</label>
- <value>2</value>
- </item>
- <item>
- <label>③ 3교대(정기적으로 야간근무 있음)</label>
- <value>3</value>
- </item>
- <item>
- <label>④ 기타(당직, 콜근무 있음)</label>
- <value>4</value>
- </item>
- <item>
- <label>⑤ 기타</label>
- <value>5</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- <tr>
- <td style="width:264px; height:29px; font-size:12pt; padding-left:5; ">9. 주 대면 고객의 유형</td>
- <td style="width:722px; height:29px; ">
- <select1 id="radio6" ref="/root/main/ansinfo/a9" appearance="full" cellspacing="31" cols="2" overflow="visible" style="left:5px; top:5px; width:710px; height:20px; font-size:11pt; border-style:none; ">
- <choices>
- <item>
- <label>① 외부 고객(환자 및 외부인)</label>
- <value>1</value>
- </item>
- <item>
- <label>② 내부고객(직원)</label>
- <value>2</value>
- </item>
- </choices>
- </select1>
- </td>
- </tr>
- </table>
- <caption id="caption26" style="left:105px; top:390px; width:1005px; height:40px; font-size:12pt; font-weight:bold; ">다음 사항은 귀하의 일반적 사항에 관한 질문입니다.</caption>
- <caption id="caption3" style="left:105px; top:935px; width:1005px; height:40px; font-size:14pt; font-weight:bold; ">2. 감정노동 수준 평가표</caption>
- <caption id="caption4" style="left:105px; top:960px; width:1005px; height:40px; font-size:12pt; font-weight:bold; ">현재의 업무수행 상황을 토대로 아래의 설문에 대한 귀하의 생각과 가장 가까운 곳에 체크하여 주시기 바랍니다.</caption>
- <table id="table3" cellspacing="-1" style="left:110px; top:1000px; width:986px; height:892px; ">
- <tr>
- <td style="width:680px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">내용</td>
- <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">전혀 그렇지 않다</td>
- <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">약간 그렇지 않다</td>
- <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">
- <![CDATA[약간
- 그렇다]]>
- </td>
- <td style="width:75px; height:50px; font-size:11pt; text-align:center; vertical-align:middle; ">
- <![CDATA[매우
- 그렇다]]>
- </td>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">1. 고객에게 부정적인 감정을 표현하지 않으려고 의식적으로 노력한다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">2. 고객을 대할 때 회사의 요구대로 감정 표현을 할 수 밖에 없다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">3. 업무상 고객을 대하는 과정에서 나의 솔직한 감정을 숨긴다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">4. 일상적인 업무수행을 위해서는 감정을 조절하려는 노력이 필요하다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">5. 고객을 대할 때 느끼는 나의 감정과 내가 실제 표현하는 감정은 다르다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">6. 공격적이거나 까다로운 고객을 상대해야 한다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">7. 나의 능력이나 권한 밖의 일을 요구하는 고객을 상대해야 한다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">8. 고객의 부당하거나 막무가내의 요구로 업무 수행의 어려움이 있다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">9. 고객을 응대할 때 자존심이 상한다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">10. 고객에게 감정을 숨기고 표현하지 못할 때 나는 감정이 상한다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">11. 고객을 응대할 때 나의 감정이 상품처럼 느껴진다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">12. 퇴근 후에도 고객을 응대할 때 힘들었던 감정이 남아 있다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">13. 고객을 대하는 과정에서 마음의 상처를 받는다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">14. 몸이 피곤해도 고객들에게 최선을 다해야 하므로 감정적으로 힘들다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">15. 직장이 요구하는 대로 고객에게 잘 응대하는지 감시를 당한다(CC TV 등).</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">16. 고객의 평가가 업무성과 평가나 인사고과에 영향을 준다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- </tr>
- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">17. 고객 응대에 문제가 발생했을 때, 나의 잘못이 아닌데도 직장으로부터 부당한 처우를 받는다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">18. 고객 응대 과정에서 문제가 발생 시 직장에서 적절한 조치가 이루어진다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">19. 고객 응대 과정에서 발생한 문제를 해결하고 도와주는 직장 내의 공식적인 제도와 절차가 있다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">20. 직장은 고객 응대 과정에서 입은 마음의 상처를 위로받게 해준다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <tr>
- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">21. 상사는 고객 응대 과정에서 발생한 문제를 해결하기 위해 도와준다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">22. 동료는 고객 응대 과정에서 발생한 문제를 해결하기 위해 도와준다.</td>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">23. 직장 내에 고객 응대에 관한 행동지침이나 매뉴얼(설명서, 안내서)이 마련되어 있다.</td>
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- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
- <td style="width:75px; height:34px; "/>
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- <td style="width:680px; height:34px; font-size:11pt; vertical-align:middle; padding-left:5; ">24. 고객의 요구를 해결해 줄 수 있는 권한이나 자율성이 나에게 주어져 있다.</td>
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- <![CDATA[3. 기타사항으로 직원의 직무스트레스 관리를 위하여 의견을 주시면 업무에 참고하도록 하겠습니다.
- (근로복지과 직원건강관리실 원내 6116)]]>
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- <caption>답변완료</caption>
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- <![CDATA[
- fSave("Y");
-
- model.refresh();
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- <caption>임시저장</caption>
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- <caption id="caption22" style="left:720px; top:849px; width:326px; height:20px; color:#0000ff; ">※ 임시저장은 다음 로그인 시 다시 설문조사 팝업이 뜹니다</caption>
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