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- <?xml version="1.0" encoding="EUC-KR"?>
- <!--
- * Name : SMCVD00400_VOC고객주소록
- * Summary : VOC고객주소록
- * Programmer : 김준규
- * Date Written : 2007.05.22
- * History :
- * Remark :
- -->
- <?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
- <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
- <xhtml:head>
- <xhtml:title>VOC 고객주소록</xhtml:title>
- <model id="model1">
- <instance id="instance1">
- <root xmlns="">
- <main>
- <list>
- <voclist>
- <clntnm/>
- <resdnrgstno1/>
- <gndr/>
- <acptseq/>
- <acptdd/>
- <mpphonno/>
- <hometelno/>
- <etctelno/>
- <emailaddr/>
- <zipcd/>
- <address/>
- <patnm/>
- <patrela/>
- </voclist>
- </list>
- </main>
- <send>
- <data>
- <srchacptdd1/>
- <srchacptdd2/>
- <srchacpttypecd/>
- <srchacptkindlrgcd/>
- <srchbirthyear1/>
- <srchbirthyear2/>
- <srchgndr>A</srchgndr>
- <srchcintnm/>
- <srchpatnm/>
- <srchregion/>
- <srchmobile/>
- <srchphone/>
- </data>
- </send>
- <init>
- <C0001list>
- <C0001>
- <cdid/>
- <cdnm>전체</cdnm>
- </C0001>
- </C0001list>
- <C0003list>
- <C0003>
- <cdid/>
- <cdnm>전체</cdnm>
- </C0003>
- </C0003list>
- </init>
- </root>
- </instance>
- <submission id="TRCVD00401" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
- <script type="javascript" ev:event="xforms-ready">
- <![CDATA[
- model.removeNodeset("/root/main/list");
- var reSrchAcptDD1 = model.getValue("/root/send/data/srchacptdd1")
- model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-183,"D").getDateFormat());
- model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
- zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true );
- fCheckAuth();
- model.refresh();
- ]]>
- </script>
- <script type="javascript" ev:event="xforms-model-construct-done">
- <![CDATA[
- grd_voclist.mergeCol(0) = false;
- grd_voclist.mergeCol(4) = false;
- grd_voclist.mergeCol(5) = false;
- grd_voclist.mergeCol(6) = false;
- grd_voclist.mergeCol(7) = false;
- grd_voclist.mergeCol(8) = false;
- grd_voclist.mergeCol(9) = false;
- grd_voclist.mergeCol(10) = false;
- grd_voclist.mergeCol(11) = false;
- grd_voclist.mergeCol(12) = false;
- grd_voclist.mergeCol(13) = false;
- grd_voclist.mergeCol(14) = false;
- ]]>
- </script>
- <script type="javascript">
- <![CDATA[
- function fCheckAuth() {
- // 권한체크
- if (!checkAuth("r")) {
- btn_search.disabled = true;
- }
- if (!checkAuth("x")) {
- }
- if (!checkAuth("p")) {
- btn_excsave.disabled = true;
- btn_print.disabled = true;
- }
- }
- ]]>
- </script>
- <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/>
- </model>
- <script type="javascript" src="../../../com/commonweb/js/common.js"/>
- <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
- <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
- <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
- </xhtml:head>
- <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
- <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
- <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:200px; height:14px; ">VOC 고객주소록</caption>
- </group>
- <group id="grp_johe" style="left:225px; top:23px; width:970px; height:83px; vertical-align:top; ">
- <shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:83px; "/>
- <caption id="caption2" class="search_name" style="left:15px; top:9px; width:87px; height:17px; ">접수일자 :</caption>
- <input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:105px; top:8px; width:120px; height:19px; "/>
- <caption id="caption3" class="search_no_b" style="left:230px; top:9px; width:12px; height:17px; ">~</caption>
- <input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:245px; top:8px; width:120px; height:19px; "/>
- <caption id="caption4" class="search_name" style="left:394px; top:9px; width:87px; height:17px; ">접수구분 :</caption>
- <select1 id="cmb_SrchAcptTypeCd" ref="/root/send/data/srchacpttypecd" class="combo_search" appearance="minimal" style="left:483px; top:8px; width:130px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0001list/C0001">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <caption id="caption5" class="search_name" style="left:640px; top:9px; width:87px; height:17px; ">접수유형:</caption>
- <select1 id="cmb_SrchAcptKindLrgCd" ref="/root/send/data/srchacptkindlrgcd" class="combo_search" appearance="minimal" style="left:730px; top:8px; width:130px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0003list/C0003">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <caption id="caption8" class="search_name" style="left:394px; top:33px; width:87px; height:17px; ">환 자 명 :</caption>
- <input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:483px; top:32px; width:130px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption7" class="search_name" style="left:640px; top:33px; width:87px; height:17px; ">민 원 인 :</caption>
- <input id="ipt_SrchCintNm" ref="/root/send/data/srchcintnm" class="input_search" style="left:730px; top:32px; width:130px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption11" class="search_name" style="left:394px; top:57px; width:87px; height:17px; ">휴 대 폰 :</caption>
- <input id="ipt_SrchMobile" ref="/root/send/data/srchmobile" class="input_search" style="left:483px; top:56px; width:130px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption12" class="search_name" style="left:15px; top:57px; width:87px; height:17px; ">전화번호 :</caption>
- <input id="ipt_SrchPhone" ref="/root/send/data/srchphone" class="input_search" style="left:105px; top:56px; width:140px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption14" class="search_name" style="left:15px; top:33px; width:98px; height:17px; ">지 역 :</caption>
- <input id="ipt_SrchRegion" ref="/root/send/data/srchregion" class="input_search" style="left:105px; top:32px; width:140px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption10" style="left:251px; top:33px; width:115px; height:17px; ">(지역 또는 동 이름)</caption>
- <line id="line1" class="line_4" style="x1:883px; y1:15px; x2:883px; y2:68px; "/>
- <button id="btn_search" class="btn1_letter2" style="left:898px; top:32px; width:56px; height:22px; ">
- <caption>조회</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
- if ( ( ipt_SrchRegion.value.length > 0 ) && (ipt_SrchRegion.value.length < 2) ){
- messageBox("지역 검색은 최소 2글자 이상 ", "C001");
- model.setFocus("ipt_SrchRegion");
- } else if ( ( ipt_SrchCintNm.value.length > 0 ) && (ipt_SrchCintNm.value.length < 2) ){
- messageBox("민원인 이름 검색은 최소 2글자 이상 ", "C001");
- model.setFocus("ipt_SrchCintNm");
- } else if ( ( ipt_SrchPatNm.value.length > 0 ) && (ipt_SrchPatNm.value.length < 2) ){
- messageBox("환자 이름 검색은 최소 2글자 이상 ", "C001");
- model.setFocus("ipt_SrchPatNm");
- } else {
- model.removeNodeset("/root/main/list/voclist");
- submit("TRCVD00401");
- model.SetFocus("grd_voclist");
- }
- }
- ]]>
- </script>
- </button>
- <caption id="caption6" style="left:250px; top:57px; width:137px; height:17px; ">(집 또는 기타 전화번호)</caption>
- </group>
- <group id="grp_customer" style="left:225px; top:106px; width:970px; height:645px; ">
- <caption id="caption16" class="tit_2" style="left:5px; top:10px; width:185px; height:13px; ">VOC 고객주소록</caption>
- <button id="btn_excsave" class="btn2_letter4" style="left:903px; top:5px; width:64px; height:19px; ">
- <caption>엑셀저장</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- var fileName = window.fileDialog("save", ",", false, "고객주소록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
- if (fileName != "")
- {
- grd_voclist.saveExcel(fileName);
- }
- ]]>
- </script>
- </button>
- <line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
- <datagrid id="grd_voclist" nodeset="/root/main/list/voclist" caption="민원인^생일^성별^접수번호^접수일자^휴대폰번호^집전화번호^기타전화번호^이메일^우편번호^주소^환자명^관계" colsep="^" colwidth="70, 70, 40, 70, 70, 85, 85, 85, 160, 75, 300, 70, 70" dataheight="23" defaultrows="0" mergecells="byrestriccol" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:615px; ">
- <col class="text_center" ref="clntnm"/>
- <col class="text_center" format="yy-mm-dd" ref="resdnrgstno1"/>
- <col class="text_center" ref="gndr"/>
- <col class="text_center" ref="acptseq"/>
- <col class="text_center" ref="acptdd"/>
- <col class="text_center" ref="mpphonno"/>
- <col class="text_center" ref="hometelno"/>
- <col class="text_center" ref="etctelno"/>
- <col class="text_center" ref="emailaddr"/>
- <col class="text_center" ref="zipcd"/>
- <col ref="address"/>
- <col class="text_center" ref="patnm"/>
- <col class="text_center" ref="patrela"/>
- </datagrid>
- </group>
- <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
- <button id="btn_print" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
- <caption>출력</caption>
- </button>
- <caption id="caption20" class="hand" style="left:100px; top:7px; width:664px; height:17px; ">VOC 고객주소록에서는 VOC를 접수한 민원인의 목록을 이름 순으로 보실 수 있습니다.</caption>
- </group>
- <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
- <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
- <caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">VOC 진행 프로세스</caption>
- <caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(1) 접수완료]]>
- <hint>
- <![CDATA[
- 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인
- 정보와 함께 등록을 하게 되면【접수완료】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption52" style="left:60px; top:594px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(2) 회신요청]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "접수완료"된 VOC를 선택하여 담당부서를 정해
- 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개
- 이상인 경우에 담당부서를 계속해서 지정하여 처리 요청을 할 수 있다.
- ]]>
- </hint>
- </caption>
- <caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(3) 부서처리중]]>
- <hint>
- <![CDATA[
- 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
- 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption54" style="left:60px; top:634px; width:115px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(4) 부서장결재]]>
- <hint>
- <![CDATA[
- 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고
- 부서장에게 결재 요청을 하고 난 뒤 부서장이 의견을 적고 결재 버튼을
- 눌러 민원담당부서 담당자에게 회신하게 되면【부서장결재】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption55" style="left:60px; top:654px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(5) 처리완료]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "부서장결재"인 VOC에 대하여 부서의 처리결과를 판단하여
- 그 결과가 미진하거나 또 다른 부서와 관련된다고 판단되면 "재요청 처리"를 할 수 있고,
- 제대로 처리되었다고 판단되면 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리
- 하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 접수취소]]>
- <hint>
- <![CDATA[
- "접수완료"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미
- 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 접수 취소를 할 수 없게 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption57" style="left:60px; top:696px; width:115px; height:20px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 자체처리]]>
- <hint>
- <![CDATA[
- "접수완료"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.
- 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 자체처리를 할 수 없게 된다.
- ]]>
- </hint>
- </caption>
- </xhtml:body>
- </xhtml:html>
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