YNU_JEUS/app_home/himed/webapps/crm/vocweb/xrw/SMCVD00200_VOC완료내용.xrw

<?xml version="1.0" encoding="EUC-KR"?>
<!--
	* Name		: SMCVD00200_VOC 완료내용
	* Summary	: VOC 완료내용
	* Programmer	: 김준규
	* Date Written	: 2007.01.22
	* History	: 2007.03.19
	* Remark	: 
-->
<?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
<xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
	<xhtml:head>
		<xhtml:title>VOC 완료내용</xhtml:title>
		<model id="model1">
			<instance id="instance1">
				<root xmlns="">
					<main>
						<vocdata>
							<accept>
								<clntnm/>
								<acptseq/>
								<acptdd/>
								<genrdd/>
								<acpttype/>
								<prcsstat/>
								<acptkindlrg/>
								<acptkindmdl/>
								<acptkindsml/>
								<acpttitl/>
								<acptcnts/>
								<acpviewdd/>
								<openallyn/>
								<fstrgstrnm/>
								<lastupdtrnm/>
							</accept>
							<deptview>
								<deptnm/>
								<deptcd/>
								<empnm/>
								<empid/>
							</deptview>
						</vocdata>
						<reqdata>
							<list>
								<reqlist>
									<deptnm/>
									<empnm/>
									<prcsstat/>
									<acptdd/>
									<replreqdd/>
									<replacptdd/>
									<innraprvreqdd/>
									<innraprvdd/>
									<endreqyn/>
									<rereqyn/>
									<deptcd/>
									<empid/>
									<csteamreqcnts/>
									<replpsnnm/>
									<clntnotidt/>
									<innraprvpsnnm/>
									<innraprvpsnid/>
									<innraprvcnts/>
									<replcnts/>
									<rgstseq/>
									<acptseq/>
								</reqlist>
							</list>
							<area>
								<reqdeptnm/>
								<reqdeptcd/>
								<reqempnm/>
								<reqempid/>
								<reqreplreqdd/>
								<reqcsteamreqcnts/>
								<reqacptdd/>
								<reqacptseq/>
								<reqrgstseq/>
							</area>
						</reqdata>
						<rpldata>
							<area>
								<deptnm/>
								<replpsnnm/>
								<clntnotidt/>
								<replacptdd/>
								<innraprvpsnnm/>
								<innraprvpsnid/>
								<innraprvdd/>
								<innraprvreqdd/>
								<innraprvcnts/>
								<prcsstat/>
								<replcnts/>
								<endreqyn/>
								<rereqyn/>
							</area>
						</rpldata>
						<enddata>
							<area>
								<tretdd/>
								<aftmngflag/>
								<mngttrgtmanyn/>
								<csteamclntnotidt/>
								<tretcnts/>
								<reasoncnts/>
								<renewcnts/>
								<clntvalu/>
								<acptdd/>
								<acptseq/>
							</area>
						</enddata>
						<vocpopup>
							<title/>
							<contents/>
							<inputmode/>
							<receive_path/>
						</vocpopup>
						<temp>
							<data>
								<srchacptdd1/>
								<srchacptdd2/>
								<srchacpttypecd/>
								<srchprcsstatcd/>
								<srchdeptcd/>
								<srchdeptnm/>
								<srchcintnm/>
								<srchpatnm/>
							</data>
							<key>
								<sndacptdd/>
								<sndacptseq/>
							</key>
						</temp>
					</main>
					<send>
						<data/>
					</send>
					<init>
						<C0003list>
							<cdid/>
							<cdnm/>
						</C0003list>
						<C0004list>
							<cdid/>
							<cdnm/>
						</C0004list>
						<C0005list>
							<cdid/>
							<cdnm/>
						</C0005list>
						<C0006list>
							<cdid/>
							<cdnm/>
						</C0006list>
						<C0007list>
							<cdid/>
							<cdnm/>
						</C0007list>
						<C0008list>
							<cdid/>
							<cdnm/>
						</C0008list>
						<C0009list>
							<cdid/>
							<cdnm/>
						</C0009list>
					</init>
				</root>
			</instance>
			<submission id="TRCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/>
			<submission id="TRCVD00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/>
			<submission id="TRCVD00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/enddata"/>
			<submission id="TXCVD00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/>
			<submission id="TXCVD00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/>
			<submission id="TXCVD00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/>
			<submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/>
		</model>
		<script type="javascript" ev:event="xforms-ready">
			<![CDATA[
				submit("TRCVB00201");
				
				if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) {
					switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) {
						case "ES" :
							cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005";
							zbcfGetCodeList( new Array("C0003", "C0004", "C0005"),  new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true );
							break;
						case "PS" :
							cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006";
							zbcfGetCodeList( new Array("C0003", "C0004", "C0006"),  new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true );
							break;
						case "OS" :
							cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007";
							zbcfGetCodeList( new Array("C0003", "C0004", "C0007"),  new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true );
							break;
						case "NS" :
							cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008";
							zbcfGetCodeList( new Array("C0003", "C0004", "C0008"),  new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true );
							break;
						case "TS" :
							cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009";
							zbcfGetCodeList( new Array("C0003", "C0004", "C0009"),  new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true );
							break;
						default :
							zbcfGetCodeList( new Array("C0003", "C0004"),  new Array("/root/init/C0003list", "/root/init/C0004list"), true );
							break;
					}
				} else {
					zbcfGetCodeList( new Array("C0003"),  new Array("/root/init/C0003list"), true );
				}
				
				if( model.getValue("/root/main/vocdata/accept/prcsstat") == "처리완료" ) {
					btn_done.disabled = true;
					btn_clear.disabled = true;
					tar_TretCnts.attribute("editable") = "false";
				}
				
				if( model.getValue("/root/main/vocdata/accept/prcsstat") == "자체처리" ) {
					btn_done.disabled = true;
					btn_clear.disabled = true;
					btn_popSelfCnts.disabled = false;
				}
				
				if( model.getValue("/root/main/vocdata/accept/prcsstat") != "회신요청" ) {
					btn_rereq.disabled = true;
				}
				
				submit("TRCVD00202");
				submit("TRCVD00203");
				
				if( model.getValue("/root/main/enddata/area/tretcnts") == "" ) {
					model.setValue("/root/main/enddata/area/tretdd",getCurrentDate());
				}
				fCheckAuth();
				model.refresh();
			]]>
		</script>
		<script type="javascript">
			<![CDATA[
				function fCheckAuth() {
					// 권한체크
					if (!checkAuth("r")) {
						btn_list.disabled = true;
						btn_popCustomer.disabled = true;
						btn_popSelfCnts.disabled = true;
						btn_clear.disabled = true;
					}
					if (!checkAuth("x")) {
						btn_save.disabled = true;
						btn_endcfm.disabled = true;
						btn_rereq.disabled = true;
						btn_done.disabled = true;
					}
					if (!checkAuth("p")) {
					}
				}
			]]>
		</script>
		<script type="javascript" src="../../../com/commonweb/js/common.js"/>
		<script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
		<script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
		<script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
	</xhtml:head>
	<xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
		<group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
			<caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:14px; ">VOC 완료 내용</caption>
		</group>
		<group id="grp_Accept" style="left:225px; top:23px; width:970px; height:200px; ">
			<caption id="caption23" class="tit_2" style="left:5px; top:0px; width:113px; height:14px; ">등록된 접수내역</caption>
			<select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; ">
				<choices>
					<item>
						<label>모든 부서에 내용 공개</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<line id="line1" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/>
			<line id="line2" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/>
			<caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption>
			<output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:21px; width:130px; height:19px; "/>
			<caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption>
			<output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/>
			<caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption>
			<output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/>
			<caption id="caption2" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption>
			<output id="ipt_CintNm" ref="/root/main/vocdata/accept/clntnm" class="output_fix" style="left:832px; top:21px; width:130px; height:19px; "/>
			<line id="line3" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/>
			<caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption>
			<select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0003list/C0003">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0004list/C0004">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0005list/C0005">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<caption id="caption3" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">진행상태</caption>
			<output id="opt_PrcsStat" ref="/root/main/vocdata/accept/prcsstat" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/>
			<line id="line4" class="line_2" style="x1:0px; y1:118px; x2:970px; y2:118px; "/>
			<caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:51px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원이 제기된
부서 및 직원]]>
			</caption>
			<datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="150, 80, 100, 90, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:49px; ">
				<col class="text_center" ref="deptnm"/>
				<col class="text_center" ref="deptcd"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="empid"/>
				<col ref="rgstseq" visibility="hidden"/>
			</datagrid>
			<button id="btn_popCustomer" class="btn2_letter9" style="left:843px; top:70px; width:119px; height:19px; ">
				<caption>접수고객정보 보기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVA00500", "", "", "", "SPCVA00500", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
			<line id="line5" class="line_2" style="x1:0px; y1:142px; x2:970px; y2:142px; "/>
			<caption id="caption33" class="cell_1" style="left:0px; top:120px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption>
			<output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:121px; width:850px; height:19px; "/>
			<line id="line6" class="line_3" style="x1:0px; y1:198px; x2:970px; y2:198px; "/>
			<caption id="caption34" class="cell_1" style="left:0px; top:144px; width:105px; height:55px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts");
						
						model.setValue("/root/main/vocpopup/title", "민원 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:145px; width:850px; height:51px; "/>
			<line id="line7" style="x1:590px; y1:145px; x2:590px; y2:196px; border-color:#c0c0c0; border-style:dotted; "/>
			<caption id="caption4" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption>
			<caption id="caption5" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption>
			<output id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/>
		</group>
		<caption id="caption15" class="search_no_b" style="left:662px; top:19px; width:48px; height:17px; ">등록자</caption>
		<output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:708px; top:18px; width:80px; height:19px; text-align:center; "/>
		<caption id="caption6" class="search_no_b" style="left:796px; top:19px; width:74px; height:17px; ">최종수정자</caption>
		<output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:866px; top:18px; width:80px; height:19px; text-align:center; "/>
		<group id="grp_reqlist" style="left:225px; top:223px; width:970px; height:116px; ">
			<caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 목록</caption>
			<line id="line8" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^부서확인일^결재요청일^부서장결재^부서종결^재요청^부서코드^직원ID^의견^답변자^고객통보일^결재자^결재자ID^부서장의견^답변^등록순서^접수순서" colsep="^" colwidth="140, 80, 90, 90, 90, 90, 90, 90, 80, 70, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:31px; width:970px; height:84px; ">
				<col class="text_center" ref="deptnm"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="prcsstat"/>
				<col class="text_center" ref="acptdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="innraprvreqdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="innraprvdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="endreqyn"/>
				<col class="text_center" ref="rereqyn"/>
				<col class="text_center" ref="deptcd" visibility="hidden"/>
				<col class="text_center" ref="empid" visibility="hidden"/>
				<col ref="csteamreqcnts" visibility="hidden"/>
				<col ref="replpsnnm" visibility="hidden"/>
				<col ref="clntnotidt" visibility="hidden"/>
				<col ref="innraprvpsnnm" visibility="hidden"/>
				<col ref="innraprvpsnid" visibility="hidden"/>
				<col ref="innraprvcnts" visibility="hidden"/>
				<col ref="replcnts" visibility="hidden"/>
				<col ref="rgstseq" visibility="hidden"/>
				<col ref="acptseq" visibility="hidden"/>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var row = grd_reqlist.row;
						var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd"));
						var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm"));
						var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd"));
						var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm"));
						var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid"));
						var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts"));
						var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq"));
						var receive_acptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptdd"));
						var receive_acptseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptseq"));
						var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat"));
						var receive_replacptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replacptdd"));
						var receive_replpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnnm"));
						var receive_clntnotidt = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("clntnotidt"));
						var receive_innraprvpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnnm"));
						var receive_innraprvpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnid"));
						var receive_innraprvdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvdd"));
						var receive_innraprvreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvreqdd"));
						var receive_innraprvcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvcnts"));
						var receive_replcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replcnts"));
						var receive_endreqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqyn"));
						var receive_rereqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rereqyn"));

						if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){
							model.setValue("/root/main/reqdata/area/reqreplreqdd", receive_replreqdd);
							model.setValue("/root/main/reqdata/area/reqdeptnm", receive_deptnm);
							model.setValue("/root/main/reqdata/area/reqdeptcd", receive_deptcd);
							model.setValue("/root/main/reqdata/area/reqempnm", receive_empnm);
							model.setValue("/root/main/reqdata/area/reqempid", receive_empid);
							model.setValue("/root/main/reqdata/area/reqcsteamreqcnts", receive_csteamreqcnts);
							model.setValue("/root/main/reqdata/area/reqrgstseq", receive_rgstseq);
							model.setValue("/root/main/reqdata/area/reqacptdd", receive_acptdd);
							model.setValue("/root/main/reqdata/area/reqacptseq", receive_acptseq);
							
							model.setValue("/root/main/rpldata/area/replacptdd", receive_replacptdd);
							model.setValue("/root/main/rpldata/area/deptnm", receive_deptnm);
							model.setValue("/root/main/rpldata/area/replpsnnm", receive_replpsnnm);
							model.setValue("/root/main/rpldata/area/clntnotidt", receive_clntnotidt);
							model.setValue("/root/main/rpldata/area/innraprvpsnnm", receive_innraprvpsnnm);
							model.setValue("/root/main/rpldata/area/innraprvpsnid", receive_innraprvpsnid);
							model.setValue("/root/main/rpldata/area/innraprvdd", receive_innraprvdd);
							model.setValue("/root/main/rpldata/area/innraprvreqdd", receive_innraprvreqdd);
							model.setValue("/root/main/rpldata/area/innraprvcnts", receive_innraprvcnts);
							model.setValue("/root/main/rpldata/area/replcnts", receive_replcnts);
							model.setValue("/root/main/rpldata/area/prcsstat", receive_prcsstat);
							model.setValue("/root/main/rpldata/area/endreqyn", receive_endreqyn);
							model.setValue("/root/main/rpldata/area/rereqyn", receive_rereqyn);
							
							if (model.getValue("/root/main/rpldata/area/rereqyn") == "Y"){
								model.setValue("/root/main/rpldata/area/rereqyn", "재요청함");
							}
							if (model.getValue("/root/main/rpldata/area/endreqyn") == "Y"){
								model.setValue("/root/main/rpldata/area/endreqyn", "부서종결됨");
								btn_endcfm.disabled = true;
							} else {
								btn_endcfm.disabled = false;
							}
							model.refresh();
						} else {
						}
					]]>
				</script>
			</datagrid>
		</group>
		<group id="grp_req" style="left:225px; top:339px; width:970px; height:197px; ">
			<caption id="caption11" class="tit_2" style="left:5px; top:10px; width:247px; height:14px; ">민원담당부서 처리요청/부서 회신 내역</caption>
			<output id="opt_InnrAprvPsnID" ref="/root/main/rpldata/area/innraprvpsnid" class="output_fix" visibility="hidden" style="left:453px; top:5px; width:25px; height:19px; "/>
			<output id="opt_ReReqYn" ref="/root/main/rpldata/area/rereqyn" class="output_fix" style="left:623px; top:4px; width:70px; height:19px; text-align:center; "/>
			<output id="opt_EndReqYn" ref="/root/main/rpldata/area/endreqyn" class="output_fix" style="left:697px; top:4px; width:70px; height:19px; text-align:center; "/>
			<button id="btn_endcfm" class="btn5_letter7" style="left:782px; top:4px; width:97px; height:19px; ">
				<caption>부서 종결 확인</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var r_reqacptdd = model.getValue("/root/main/reqdata/area/reqacptdd")
						var r_reqacptseq = model.getValue("/root/main/reqdata/area/reqacptseq")
						var r_reqrgstseq = model.getValue("/root/main/reqdata/area/reqrgstseq")
						var r_innraprvdd = model.getValue("/root/main/rpldata/area/innraprvdd")
						
						if ( (r_reqacptdd != "") && (r_reqacptseq != "") && (r_reqrgstseq != "") ){
							if (r_innraprvdd != ""){
								var rtn = messageBox("현재 부서에 대한 종결처리를 ", "Q004");
								if(rtn == 6){
									submit("TXCVD00201");
									messageBox("이 접수 내용의 부서 진행상태가 처리완료로 수정", "I001");
									model.setValue("/root/main/rpldata/area/prcsstat", "처리완료");
									model.setValue("/root/main/rpldata/area/endreqyn", "* 부서종결");
									submit("TRCVD00202");
									btn_endcfm.disabled = true;
								}
							} else {
								messageBox("부서장 결재가 되지 않은 사항에 대해서 종결처리를 ", "E001");
							}
						} else {
							messageBox("부서가 선택되지 않았습니다. \n\n민원담당부서 처리요청 목록에서 부서를 더블클릭해 ", "C002");
							model.setFocus("grd_reqlist");
						}
						model.refresh();
					]]>
				</script>
			</button>
			<button id="btn_rereq" class="btn5_letter6" style="left:883px; top:4px; width:86px; height:19px; ">
				<caption>재요청 처리</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var r_prcsstat = model.getValue("/root/main/vocdata/accept/prcsstat") ;
						
						if (r_prcsstat != "회신요청"){
							messageBox("모든 관련 부서 요청 완료가 이루어진 상황에서만 추가로 재요청 처리가 가능합니다.", "I099");
						} else {
							for ( i = 1; i < grd_reqlist.rows; i++) {
								if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("repldd")) != "")){
									messageBox("담당자회신이 온 "+i+" 번째 요청 부서에 대한 종결처리가 되지 않았습니다. ","I099");
//									return true;
								}
							}
							var rtn = messageBox("담당자회신이 온 기존 요청에 대한 종결처리를 먼저하고 재요청 처리를 하는 것이 좋습니다.\n\n계속해서 다른 부서에게로의 재요청이나 기존 부서에 대한 재요청을 하실 수 있습니다. ", "Q003");
							if(rtn == 6){
								model.setValue("/root/main/temp/data/srchprcsstatcd", "A")
								navigate("SMCVB00400", "", "", "", "SMCVB00400", "/root/main/temp", "/root/main/temp");
							}
						}
						model.refresh();
					]]>
				</script>
			</button>
			<line id="line9" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line10" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/>
			<caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">요청일자</caption>
			<output id="opt_ReplReq" ref="/root/main/reqdata/area/reqreplreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/>
			<caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption>
			<caption id="caption14" class="cell_1" style="left:597px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption>
			<output id="ipt_DeptNm" ref="/root/main/reqdata/area/reqdeptnm" class="output_fix" style="left:349px; top:31px; width:120px; height:19px; "/>
			<output id="ipt_DeptCd" ref="/root/main/reqdata/area/reqdeptcd" class="output_fix" style="left:472px; top:31px; width:120px; height:19px; "/>
			<output id="ipt_EmpNm" ref="/root/main/reqdata/area/reqempnm" class="output_fix" style="left:705px; top:31px; width:120px; height:19px; "/>
			<output id="ipt_EmpId" ref="/root/main/reqdata/area/reqempid" class="output_fix" style="left:828px; top:31px; width:120px; height:19px; "/>
			<line id="line11" class="line_2" style="x1:0px; y1:96px; x2:970px; y2:76px; "/>
			<line id="line12" class="line_2" style="x1:0px; y1:120px; x2:970px; y2:120px; "/>
			<caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:43px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원담당부서 
처리요청의견]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts");
						
						model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_Cnts" ref="/root/main/reqdata/area/reqcsteamreqcnts" navindex="1" scroll="vertical" editable="false" style="left:108px; top:54px; width:850px; height:40px; "/>
			<line id="line13" style="x1:590px; y1:54px; x2:590px; y2:94px; border-color:#c0c0c0; border-style:dotted; "/>
			<caption id="caption8" class="cell_1" style="left:0px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption>
			<output id="opt_ChrgDeptNm" ref="/root/main/rpldata/area/deptnm" class="output_fix" style="left:108px; top:99px; width:130px; height:19px; "/>
			<caption id="caption30" class="cell_1" style="left:241px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption>
			<output id="opt_ReplAcptDT" ref="/root/main/rpldata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:99px; width:130px; height:19px; "/>
			<caption id="caption9" class="cell_1" style="left:482px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청직원</caption>
			<output id="output3" ref="/root/main/rpldata/area/replpsnnm" class="output_fix" style="left:590px; top:99px; width:130px; height:19px; "/>
			<caption id="caption36" class="cell_1" style="left:723px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">고객통보일(시간)</caption>
			<output id="ipt_ClntNotiDT" ref="/root/main/rpldata/area/clntnotidt" class="output_fix" format="yyyy-mm-dd hh:nn" style="left:831px; top:99px; width:130px; height:19px; "/>
			<line id="line14" class="line_2" style="x1:0px; y1:145px; x2:970px; y2:145px; "/>
			<caption id="caption10" class="cell_1" style="left:0px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청일</caption>
			<output id="opt_innraprvreqdd" ref="/root/main/rpldata/area/innraprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:123px; width:130px; height:19px; "/>
			<caption id="caption31" class="cell_1" style="left:241px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서장 결재</caption>
			<output id="opt_InnrAprvPsnNm" ref="/root/main/rpldata/area/innraprvpsnnm" class="output_fix" style="left:349px; top:123px; width:130px; height:19px; "/>
			<caption id="caption16" class="cell_1" style="left:482px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재일시</caption>
			<output id="opt_innrAprvDT" ref="/root/main/rpldata/area/innraprvdd" class="output_fix" format="yyyy-mm-dd hh:nn:ss" style="left:590px; top:123px; width:130px; height:19px; "/>
			<caption id="caption7" class="cell_1" style="left:723px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서진행상태</caption>
			<output id="opt_DeptPrcsStat" ref="/root/main/rpldata/area/prcsstat" class="output_fix" style="left:831px; top:123px; width:130px; height:19px; "/>
			<line id="line15" class="line_3" style="x1:0px; y1:195px; x2:970px; y2:195px; "/>
			<caption id="caption32" class="cell_1" style="left:0px; top:147px; width:105px; height:49px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서 담당자
답변 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/rpldata/area/replcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_ReplCnts" ref="/root/main/rpldata/area/replcnts" scroll="vertical" editable="false" style="left:108px; top:149px; width:370px; height:45px; "/>
			<caption id="caption17" class="cell_1" style="left:482px; top:147px; width:105px; height:49px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서 개선활동
(부서장 의견)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_AprvCnts" ref="/root/main/rpldata/area/innraprvcnts" scroll="vertical" style="left:589px; top:149px; width:369px; height:45px; "/>
		</group>
		<group id="grp_end" style="left:225px; top:536px; width:970px; height:215px; ">
			<caption id="caption18" class="tit_2" style="left:5px; top:10px; width:153px; height:14px; ">개선 및 조치사항</caption>
			<button id="btn_popSelfCnts" class="btn2_letter9" disabled="true" style="left:850px; top:4px; width:119px; height:19px; ">
				<caption>자체처리의견 보기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVA00600", "", "", "", "SPCVA00600", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
			<line id="line16" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line17" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/>
			<caption id="caption35" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리일자</caption>
			<input id="ipt_TretDD" ref="/root/main/enddata/area/tretdd" class="input_essential" inputtype="date" style="left:108px; top:31px; width:130px; height:19px; "/>
			<caption id="caption37" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">사후관리</caption>
			<select id="chk_AftMngFlag" ref="/root/main/enddata/area/aftmngflag" overflow="visible" appearance="full" style="left:349px; top:33px; width:130px; height:16px; border-style:none; ">
				<choices>
					<item>
						<label>사후관리 요망</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<caption id="caption38" class="cell_1" style="left:482px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">관리대상여부</caption>
			<select id="chk_mngtTrgtManYN" ref="/root/main/enddata/area/mngttrgtmanyn" overflow="visible" appearance="full" style="left:590px; top:33px; width:130px; height:16px; border-style:none; ">
				<choices>
					<item>
						<label>관리대상자 여부</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<caption id="caption39" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">고객통보일시</caption>
			<input id="ipt_CSClntNotiDT" ref="/root/main/enddata/area/csteamclntnotidt" class="input_default" format="yyyy-mm-dd hh:nn" showmask="true" style="left:831px; top:31px; width:130px; height:19px; "/>
			<line id="line18" class="line_2" style="x1:0px; y1:118px; x2:970px; y2:113px; "/>
			<caption id="caption40" class="cell_1" style="left:0px; top:54px; width:105px; height:65px; text-align:center; vertical-align:middle; ">
				<![CDATA[처리내용
(조치 및 경과)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/tretcnts");
						var receive_path = "/root/main/enddata/area/tretcnts";
						
						model.setValue("/root/main/vocpopup/title", "처리내용\n(조치 및 경과)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_TretCnts" ref="/root/main/enddata/area/tretcnts" scroll="vertical" style="left:108px; top:55px; width:850px; height:61px; "/>
			<line id="line19" style="x1:590px; y1:55px; x2:590px; y2:116px; border-color:#c0c0c0; border-style:dotted; "/>
			<line id="line20" class="line_3" style="x1:0px; y1:213px; x2:970px; y2:213px; "/>
			<caption id="caption41" class="cell_1" style="left:0px; top:169px; width:105px; height:45px; text-align:center; vertical-align:middle; ">
				<![CDATA[고객평가
(내부관리용)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/clntvalu");
						var receive_path = "/root/main/enddata/area/clntvalu";
						
						model.setValue("/root/main/vocpopup/title", "고객평가\n(내부관리용)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_ClntValu" ref="/root/main/enddata/area/clntvalu" scroll="vertical" style="left:108px; top:170px; width:850px; height:41px; "/>
			<line id="line21" style="x1:590px; y1:170px; x2:590px; y2:211px; border-color:#c0c0c0; border-style:dotted; "/>
			<line id="line22" class="line_2" style="x1:0px; y1:167px; x2:970px; y2:167px; "/>
			<caption id="caption20" class="cell_1" style="left:0px; top:120px; width:105px; height:48px; text-align:center; vertical-align:middle; ">
				<![CDATA[원인분석]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/reasoncnts");
						var receive_path = "/root/main/enddata/area/reasoncnts";
						
						model.setValue("/root/main/vocpopup/title", "원인분석");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_reasoncnts" ref="/root/main/enddata/area/reasoncnts" scroll="vertical" style="left:108px; top:121px; width:370px; height:44px; "/>
			<caption id="caption22" class="cell_1" style="left:482px; top:120px; width:105px; height:48px; text-align:center; vertical-align:middle; ">
				<![CDATA[개선활동
(처리결과)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/renewcnts");
						var receive_path = "/root/main/enddata/area/renewcnts";
						
						model.setValue("/root/main/vocpopup/title", "개선활동\n(처리결과)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_renewcnts" ref="/root/main/enddata/area/renewcnts" scroll="vertical" style="left:589px; top:121px; width:369px; height:44px; "/>
		</group>
		<group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
			<button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
				<caption>목록</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
					navigate("SMCVD00100", "", "", "", "SMCVB00100", "/root/main/temp", "/root/send");	
				]]>
				</script>
			</button>
			<caption id="caption27" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption>
			<button id="btn_save" class="btn4_letter2" style="left:762px; top:5px; width:56px; height:22px; ">
				<caption>저장</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){
							if ( ( ipt_CSClntNotiDT.value.length > 0 ) && (ipt_CSClntNotiDT.value.length < 12) ){
								messageBox("고객통보일시는 2008-02-02 15:30 처럼 날짜와 시간을 함께 ", "C001");
								model.setFocus("ipt_CSClntNotiDT");
							} else {
								submit("TXCVD00202");
								messageBox("처리 내용의 저장이 ", "I002");
							}
						}
					]]>
				</script>
			</button>
			<button id="btn_done" class="btn4_letter4" style="left:820px; top:5px; width:80px; height:22px; ">
				<caption>완료처리</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (grd_reqlist.rows > 0){
							for ( i = 1; i < grd_reqlist.rows; i++) {
								if (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y"){
									messageBox(i+" 번째 요청 부서에 대한 종결처리가 끝나지 않아 완료처리를 ","E001");
									model.SetFocus("grd_reqlist");
									return false;
								}
							}
							var rtn = messageBox("완료처리 버튼을 실행하시면 전체 진행상태가 처리완료로 바뀌게 됩니다. ", "Q003");
							if(rtn == 6){
								if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){
									if ( ( ipt_CSClntNotiDT.value.length > 0 ) && (ipt_CSClntNotiDT.value.length < 12) ){
										messageBox("고객통보일시는 2008-02-02 15:30 처럼 날짜와 시간을 함께 ", "C001");
										model.setFocus("ipt_CSClntNotiDT");
									} else {
										if (submit("TXCVD00203")){
											messageBox("현재 VOC에 대한 완료 처리가 ", "I002");
											model.setValue("/root/main/vocdata/accept/prcsstat", "처리완료");
											btn_done.disabled = true;	
											tar_TretCnts.attribute("editable") = "false";	
										}
									}
								}
							}
						} else {
							messageBox("요청 부서가 없는 경우에는 여기서 완료처리를 ","E001");
							return false;
						}
						model.refresh();
					]]>
				</script>
			</button>
			<button id="btn_clear" class="btn4_letter3" style="left:902px; top:5px; width:68px; height:22px; ">
				<caption>초기화</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						model.resetInstanceNode("/root/main/enddata/area");

						submit("TRCVD00203");
						
						if( model.getValue("/root/main/enddata/area/tretcnts") == "" ) {
							model.setValue("/root/main/enddata/area/tretdd",getCurrentDate());
						}
						model.refresh();
					]]>
				</script>
			</button>
		</group>
		<import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
		<shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
		<caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">VOC 진행 프로세스</caption>
		<caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(1) 접수완료]]>
			<hint>
				<![CDATA[
  민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인   
  정보와 함께 등록을 하게 되면【접수완료】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption52" style="left:60px; top:594px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(2) 회신요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "접수완료"된 VOC를 선택하여 담당부서를 정해   
  처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개   
  이상인 경우에 담당부서를 계속해서 지정하여 처리 요청을 할 수 있다.    
]]>
			</hint>
		</caption>
		<caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(3) 부서처리중]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』  
  버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.    
]]>
			</hint>
		</caption>
		<caption id="caption54" style="left:60px; top:634px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(4) 담당자회신]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장의    
  결재를 얻어 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다.   
]]>
			</hint>
		</caption>
		<caption id="caption55" style="left:60px; top:654px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(5) 처리완료]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 부서의 처리결과를 판단하여       
  그 결과가 미진하거나 또 다른 부서와 관련된다고 판단되면 "재요청 처리"를 할 수 있고,  
  제대로 처리되었다고 판단되면 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리 
  하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.  
]]>
			</hint>
		</caption>
		<caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 접수취소]]>
			<hint>
				<![CDATA[
  "접수완료"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미      
  프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 접수 취소를 할 수 없게 된다. 
]]>
			</hint>
		</caption>
		<caption id="caption57" style="left:60px; top:696px; width:115px; height:20px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 자체처리]]>
			<hint>
				<![CDATA[
  "접수완료"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.  
  하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 자체처리를 할 수 없게 된다.   
]]>
			</hint>
		</caption>
	</xhtml:body>
</xhtml:html>