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- <?xml version="1.0" encoding="EUC-KR"?>
- <!--
- * Name : SMCVQ01000_부서VOC열람내용
- * Summary : 부서 VOC 열람내용
- * Programmer : 김준규
- * Date Written : 2007.06.18
- * History :
- * Remark :
- -->
- <?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
- <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
- <xhtml:head>
- <xhtml:title>부서 VOC 열람내용</xhtml:title>
- <model id="model1">
- <instance id="instance1">
- <root xmlns="">
- <main>
- <vocdata>
- <accept>
- <pid/>
- <patnm/>
- <acptseq/>
- <acptdd/>
- <genrdd/>
- <acpttype/>
- <prcsstatcd/>
- <acptkindlrg/>
- <acptkindmdl/>
- <acptkindsml/>
- <acpttitl/>
- <acptcnts/>
- <acpviewdd/>
- <openallyn/>
- <deptpidopenyn/>
- </accept>
- <deptview>
- <deptnm/>
- <deptcd/>
- <empnm/>
- <empid/>
- </deptview>
- </vocdata>
- <temp>
- <data>
- <srchacptdd1/>
- <srchacptdd2/>
- <srchacpttypecd/>
- <srchprcsstatcd/>
- <srchdeptcd/>
- <srchdeptnm/>
- <srchcintnm/>
- <srchpatnm/>
- </data>
- <key>
- <sndacptdd/>
- <sndacptseq/>
- <sndrgstseq/>
- </key>
- </temp>
- </main>
- <send>
- <data/>
- </send>
- <init>
- <C0001list>
- <cdid/>
- <cdnm/>
- </C0001list>
- <C0003list>
- <cdid/>
- <cdnm/>
- </C0003list>
- <C0004list>
- <cdid/>
- <cdnm/>
- </C0004list>
- <C0005list>
- <cdid/>
- <cdnm/>
- </C0005list>
- <C0006list>
- <cdid/>
- <cdnm/>
- </C0006list>
- <C0007list>
- <cdid/>
- <cdnm/>
- </C0007list>
- <C0008list>
- <cdid/>
- <cdnm/>
- </C0008list>
- <C0009list>
- <cdid/>
- <cdnm/>
- </C0009list>
- </init>
- </root>
- </instance>
- <submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/>
- <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
- </model>
- <script type="javascript" ev:event="xforms-ready">
- <![CDATA[
- submit("TRCVO01201");
-
- model.setValue("/root/main/vocdata/accept/pid", "");
- model.setValue("/root/main/vocdata/accept/patnm", "");
-
- if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) {
- switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) {
- case "ES" :
- cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005";
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true );
- break;
- case "PS" :
- cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006";
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true );
- break;
- case "OS" :
- cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007";
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true );
- break;
- case "NS" :
- cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008";
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true );
- break;
- case "TS" :
- cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009";
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true );
- break;
- default :
- zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true );
- break;
- }
- } else {
- zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true );
- }
- model.refresh();
- ]]>
- </script>
- <script type="javascript" src="../../../com/commonweb/js/common.js"/>
- <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
- <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
- <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
- </xhtml:head>
- <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
- <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
- <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:199px; height:14px; ">부서 VOC 열람내용(그룹별)</caption>
- </group>
- <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:728px; ">
- <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption>
- <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" disable.background-color="transparent" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; ">
- <choices>
- <item>
- <label>모든 부서에 내용 공개</label>
- <value>Y</value>
- </item>
- </choices>
- </select>
- <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/>
- <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/>
- <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원 접수일자</caption>
- <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/>
- <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption>
- <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/>
- <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption>
- <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" style="left:591px; top:21px; width:130px; height:19px; "/>
- <caption id="caption2" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption>
- <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:832px; top:21px; width:130px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0001list/C0001">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/>
- <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption>
- <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0003list/C0003">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0004list/C0004">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0005list/C0005">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <caption id="caption3" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption>
- <output id="opt_Patnm" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/>
- <line id="line12" class="line_2" style="x1:0px; y1:202px; x2:970px; y2:202px; "/>
- <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:135px; text-align:center; vertical-align:middle; ">
- <![CDATA[민원이 제기된
- 부서 및 직원]]>
- </caption>
- <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:133px; ">
- <col class="text_center" ref="deptnm" _key="true"/>
- <col class="text_center" ref="deptcd" visibility="hidden"/>
- <col class="text_center" ref="empnm"/>
- <col class="text_center" ref="empid" visibility="hidden"/>
- <col ref="rgstseq" visibility="hidden"/>
- </datagrid>
- <line id="line13" class="line_2" style="x1:0px; y1:226px; x2:970px; y2:226px; "/>
- <caption id="caption33" class="cell_1" style="left:0px; top:204px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption>
- <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:205px; width:850px; height:19px; "/>
- <line id="line14" class="line_3" style="x1:0px; y1:727px; x2:970px; y2:727px; "/>
- <caption id="caption34" class="cell_1" style="left:0px; top:228px; width:105px; height:500px; text-align:center; vertical-align:middle; ">민원 내용</caption>
- <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:229px; width:850px; height:496px; "/>
- <caption id="caption4" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption>
- <caption id="caption5" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption>
- <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/>
- </group>
- <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
- <caption id="caption7" class="hand" style="left:100px; top:7px; width:320px; height:17px; ">공개 열람 내용입니다. 참고하세요.</caption>
- <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
- <caption>목록</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- navigate("SMCVQ01400", "", "", "", "SMCVQ01400", "/root/main/temp", "/root/send");
- ]]>
- </script>
- </button>
- </group>
- <group id="group2" scroll="auto" style="left:500px; top:0px; width:465px; height:25px; ">
- <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:460px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
- <caption id="caption16" style="left:12px; top:5px; width:38px; height:17px; ">접수 /</caption>
- <caption id="caption17" class="hand" style="left:46px; top:5px; width:112px; height:17px; ">모든 부서 열람</caption>
- <caption id="caption8" style="left:160px; top:5px; width:286px; height:17px; ">
- <![CDATA[/ 자체처리 알림 -> 처리중 -> 결재요청 -> 회신완료]]>
- </caption>
- </group>
- <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
- <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:505px; width:167px; height:224px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
- <caption id="caption50" class="hand" style="left:35px; top:530px; width:144px; height:30px; ">부서 처리 프로세스</caption>
- <caption id="caption51" style="left:54px; top:560px; width:120px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(1) 접수]]>
- <hint>
- <![CDATA[
- 부서 담당자가 "접수"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
- 버튼을 눌러 해당 VOC 처리를 시작했음을 알리면【처리중】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption52" style="left:54px; top:580px; width:120px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(2) 처리중]]>
- <hint>
- <![CDATA[
- 부서 담당자는 "처리중"인 VOC에 대해 민원이 제기된 내용 확인, 고객과의 연락, 민원 처리 등 실제
- 업무 처리를 진행하고 그 결과 내용을 저장한다. 진행상태는 여전히【처리중】상태가 되어 있다.
- ]]>
- </hint>
- </caption>
- <caption id="caption53" style="left:54px; top:600px; width:120px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(3) 결재요청]]>
- <hint>
- <![CDATA[
- 부서 담당자는 업무 처리 결과 내용의 입력 완료 후 부서장 결재 요청 버튼을
- 눌러 부서장에게 결재를 요청한다. 진행상태는【결재요청】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption54" style="left:54px; top:620px; width:120px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(4) 회신완료]]>
- <hint>
- <![CDATA[
- 부서장은 담당자가 결재 요청한 VOC에 대하여 그 내용을 확인, 판단하여
- 부서장 의견을 적어 결재 처리를 하면서 민원 담당자에게 회신하게 되면
- 진행상태는【회신완료】상태가 되어 부서에서의 업무가 종료하게 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption56" style="left:54px; top:644px; width:125px; height:20px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 공개열람내용 확인]]>
- <hint>
- <![CDATA[
- 부서 담당자 및 부서내 직원은 진행상태를 "모든 부서 열람"으로
- 검색하여 다른 부서의 공개된 VOC 접수 내용을 볼 수 있다.
- ]]>
- </hint>
- </caption>
- <caption id="caption57" style="left:54px; top:662px; width:120px; height:21px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 자체처리 알림]]>
- <hint>
- <![CDATA[
- 민원 담당자가 이미 자체적으로 처리하였지만 부서 담당자도 민원 내용을
- 알 필요가 있는 경우 자체처리 알림을 통해 VOC 접수 내용을 볼 수 있다.
- ]]>
- </hint>
- </caption>
- <caption id="caption58" style="left:54px; top:680px; width:120px; height:20px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 부서통계]]>
- <hint>
- <![CDATA[
- 부서 담당자는 "기간별 VOC 현황" "직원별 VOC 현황" 메뉴에서
- 자신의 부서에 대하여 조회일자를 지정하여 그 현황을 확인할 수 있다.
- ]]>
- </hint>
- </caption>
- </xhtml:body>
- </xhtml:html>
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