YNU_JEUS/app_home/himed/webapps/crm/vocmngweb/xrw/SMCVP00300_VOC관리고객조회.xrw

<?xml version="1.0" encoding="EUC-KR"?>
<!--
	* Name		: SMCVP00300_VOC관리고객조회
	* Summary	: VOC 관리고객 조회
	* Programmer	: 김준규
	* Date Written	: 2007.01.22
	* History	: 2007.11.29
	* Remark	: 
-->
<?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
<xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
	<xhtml:head>
		<xhtml:title>VOC 관리고객 조회</xhtml:title>
		<model id="model1">
			<instance id="instance1">
				<root xmlns="">
					<main>
						<list>
							<voclist>
								<patnm/>
								<pid/>
								<mngtman/>
								<mpphonno/>
								<zipcd/>
								<addr/>
								<clntvaluflag/>
								<zipcd1/>
								<zipcd2/>
								<zipcdaddr/>
								<detladdr/>
								<clntvalu/>
								<mngtmanflag/>
								<rrgstno/>
								<hometelno/>
								<email/>
								<relaclntnm/>
							</voclist>
						</list>
						<piddata>
							<pid/>
							<hngnm/>
							<mpphontel/>
							<zipcd1/>
							<zipcd2/>
							<zipcdaddr/>
							<detladdr/>
							<rrgstno/>
							<email/>
							<hometel/>
						</piddata>
						<mngdata>
							<pid/>
							<mngtmanflag/>
							<clntvalu/>
							<relaclntnm/>
						</mngdata>
						<search>
							<srchpid/>
							<srchpatnm/>
							<srchcintnm/>
						</search>
						<vocpopup>
							<title/>
							<contents/>
							<inputmode/>
							<receive_path/>
						</vocpopup>
					</main>
					<temp>
						<piddata>
							<pid/>
							<hngnm/>
							<mpphontel/>
							<zipcd1/>
							<zipcd2/>
							<zipcdaddr/>
							<detladdr/>
							<rrgstno/>
							<hometel/>
							<email/>
						</piddata>
					</temp>
					<send>
						<data>
							<srchacptdd1/>
							<srchacptdd2/>
							<srchpatnm/>
							<srchpid/>
							<srchprcsstatcd/>
						</data>
					</send>
					<init/>
				</root>
			</instance>
			<submission id="TRCVP00301" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
			<submission id="TRCVP00302" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/mngdata" resultref="/root/temp/piddata"/>
			<submission id="TXCVP00301" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/mngdata"/>
			<submission id="TXCVP00302" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/piddata"/>
		</model>
		<script type="javascript" ev:event="xforms-ready">
			<![CDATA[
					model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-365,"D").getDateFormat());	
					model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
						
					model.removeNodeset("/root/main/list");
					fCheckAuth();
					model.refresh();
				]]>
		</script>
		<script type="javascript">
			<![CDATA[
				function fCheckAuth() {
					// 권한체크
					if (!checkAuth("r")) {
						btnicon_search1.disabled = true;
						btn_popVOC.disabled = true;
					}
					if (!checkAuth("x")) {
						btn_save.disabled = true;
						btn_refresh.disabled = true;
					}
					if (!checkAuth("p")) {
						btn_excsave.disabled = true;
					}
				}
			// 컨트롤을 초기화한다.
				function fInitControl(){
					model.setValue("/root/main/piddata/pid", "");
					model.setValue("/root/main/piddata/hngnm", "");
					model.setValue("/root/main/piddata/mpphontel", "");
					model.setValue("/root/main/piddata/zipcd1", "");
					model.setValue("/root/main/piddata/zipcd2", "");
					model.setValue("/root/main/piddata/zipcdaddr", "");
					model.setValue("/root/main/piddata/detladdr", "");
					model.setValue("/root/main/piddata/rrgstno", "");
					model.setValue("/root/main/piddata/email", "");
					model.setValue("/root/main/piddata/hometel", "");
					
					model.setValue("/root/main/mngdata/pid", "");
					model.setValue("/root/main/mngdata/mngtmanflag", "");
					model.setValue("/root/main/mngdata/clntvalu", "");
					model.setValue("/root/main/mngdata/relaclntnm", "");

					btn_popVOC.disabled = "true";
					btn_refresh.disabled = "true";
					btn_save.disabled = "true";
					model.refresh();
			        }
			]]>
		</script>
		<script type="javascript" src="../../../com/commonweb/js/common.js"/>
		<script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
		<script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
		<script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
	</xhtml:head>
	<xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
		<group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
			<caption id="caption1" class="tit_1" style="left:0px; top:0px; width:146px; height:14px; ">VOC 관리고객 조회</caption>
		</group>
		<group id="grp_johe" style="left:225px; top:23px; width:970px; height:60px; vertical-align:top; ">
			<shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:60px; "/>
			<caption id="caption8" class="search_name" style="left:15px; top:35px; width:93px; height:17px; ">환  자  명 :</caption>
			<input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:120px; top:34px; width:120px; height:19px; ">
				<script type="javascript" ev:event="onkeyup">
					<![CDATA[
						inputEnterKey("btn_search", "DOMActivate");
					]]>
				</script>
			</input>
			<caption id="caption7" class="search_name" style="left:341px; top:35px; width:87px; height:17px; ">등록번호 :</caption>
			<input id="ipt_SrchPID" ref="/root/send/data/srchpid" class="input_search" imemode="disabled" format="9999999999" style="left:435px; top:34px; width:110px; height:19px; ">
				<script type="javascript" ev:event="onkeyup">
					<![CDATA[
						inputEnterKey("btn_search", "DOMActivate");
					]]>
				</script>
			</input>
			<caption id="caption5" class="search_name" style="left:615px; top:35px; width:87px; height:17px; ">대상구분 :</caption>
			<select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchprcsstatcd" class="combo_search" appearance="minimal" style="left:705px; top:34px; width:130px; height:19px; ">
				<choices>
					<item>
						<label>관리고객 전체</label>
						<value/>
					</item>
					<item>
						<label>일반</label>
						<value>A</value>
					</item>
					<item>
						<label>★★★★★</label>
						<value>B</value>
					</item>
					<item>
						<label>★</label>
						<value>C</value>
					</item>
				</choices>
			</select1>
			<line id="line1" class="line_4" style="x1:873px; y1:9px; x2:873px; y2:52px; "/>
			<button id="btn_search" class="btn1_letter2" style="left:893px; top:19px; width:56px; height:22px; ">
				<caption>조회</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
							if ( ( ipt_SrchPatNm.value.length > 0 ) && (ipt_SrchPatNm.value.length < 2) ){
								messageBox("환자 이름 검색은 최소 2글자 이상 ", "C001");
								model.setFocus("ipt_SrchPatNm");
							} else {
								fInitControl();
								model.removeNodeset("/root/main/list/voclist");
								submit("TRCVP00301");
								model.SetFocus("grd_voclist");
							}
						}
						]]>
				</script>
			</button>
			<caption id="caption12" class="search_name" style="left:15px; top:9px; width:115px; height:17px; ">최종접수일자 :</caption>
			<input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:135px; top:8px; width:120px; height:19px; "/>
			<caption id="caption13" class="search_no_b" style="left:260px; top:9px; width:12px; height:17px; ">~</caption>
			<input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:275px; top:8px; width:120px; height:19px; "/>
		</group>
		<group id="grp_customer" style="left:225px; top:83px; width:970px; height:440px; ">
			<caption id="caption10" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 관리고객 목록</caption>
			<button id="btn_excsave" class="btn2_letter4" style="left:903px; top:5px; width:64px; height:19px; ">
				<caption>엑셀저장</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var fileName = window.fileDialog("save", ",", false, "VOC관리고객목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
						if (fileName != "")
						{
							grd_voclist.saveExcel(fileName);
						}
						]]>
				</script>
			</button>
			<line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" caption="환자명^등록번호^대상구분^휴대폰^우편번호^주소^메모^우편번호1^우편번호2^우편번호주소^나머지주소^대상구분코드^고객평가^주민번호^집전화번호^이메일^관련민원인" colsep="^" colwidth="100, 100, 100, 110, 100, 345, 50, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:408px; ">
				<col class="text_center" ref="patnm"/>
				<col class="text_center" ref="pid"/>
				<col class="text_center" ref="mngtman"/>
				<col class="text_center" ref="mpphonno"/>
				<col class="text_center" ref="zipcd"/>
				<col ref="addr"/>
				<col class="text_center" ref="clntvaluflag"/>
				<col class="text_center" ref="zipcd1" visibility="hidden"/>
				<col class="text_center" ref="zipcd2" visibility="hidden"/>
				<col class="text_center" ref="zipcdaddr" visibility="hidden"/>
				<col class="text_center" ref="detladdr" visibility="hidden"/>
				<col class="text_center" ref="mngtmanflag" visibility="hidden"/>
				<col ref="clntvalu" visibility="hidden"/>
				<col ref="rrgstno" visibility="hidden"/>
				<col ref="hometelno" visibility="hidden"/>
				<col ref="email" visibility="hidden"/>
				<col ref="relaclntnm" visibility="hidden"/>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var row = grd_voclist.row;
						var receive_patnm = grd_voclist.valueMatrix(row, grd_voclist.colRef("patnm"));
						var receive_pid = grd_voclist.valueMatrix(row, grd_voclist.colRef("pid"));
						var receive_mpphonno = grd_voclist.valueMatrix(row, grd_voclist.colRef("mpphonno"));
						var receive_clntvalu = grd_voclist.valueMatrix(row, grd_voclist.colRef("clntvalu"));
						var receive_zipcd1 = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcd1"));
						var receive_zipcd2 = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcd2"));
						var receive_zipcdaddr = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcdaddr"));
						var receive_detladdr = grd_voclist.valueMatrix(row, grd_voclist.colRef("detladdr"));
						var receive_mngtmanflag = grd_voclist.valueMatrix(row, grd_voclist.colRef("mngtmanflag"));
						var receive_rrgstno = grd_voclist.valueMatrix(row, grd_voclist.colRef("rrgstno"));
						var receive_hometelno = grd_voclist.valueMatrix(row, grd_voclist.colRef("hometelno"));
						var receive_email = grd_voclist.valueMatrix(row, grd_voclist.colRef("email"));
						var receive_relaclntnm = grd_voclist.valueMatrix(row, grd_voclist.colRef("relaclntnm"));

						if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){
							model.setValue("/root/main/piddata/pid", receive_pid);
							model.setValue("/root/main/piddata/hngnm", receive_patnm);
							model.setValue("/root/main/piddata/mpphontel", receive_mpphonno);
							model.setValue("/root/main/piddata/zipcd1", receive_zipcd1);
							model.setValue("/root/main/piddata/zipcd2", receive_zipcd2);
							model.setValue("/root/main/piddata/zipcdaddr", receive_zipcdaddr);
							model.setValue("/root/main/piddata/detladdr", receive_detladdr);
							model.setValue("/root/main/piddata/rrgstno", receive_rrgstno);
							model.setValue("/root/main/piddata/email", receive_email);
							model.setValue("/root/main/piddata/hometel", receive_hometelno);
							
							model.setValue("/root/main/mngdata/pid", receive_pid);
							model.setValue("/root/main/mngdata/mngtmanflag", receive_mngtmanflag);
							model.setValue("/root/main/mngdata/clntvalu", receive_clntvalu);
							model.setValue("/root/main/mngdata/relaclntnm", receive_relaclntnm);
							
							btn_popVOC.disabled = "false";
							btn_refresh.disabled = "false";
							btn_save.disabled = "false";
							model.refresh();
						} else {
						}
					]]>
				</script>
			</datagrid>
		</group>
		<group id="grp_PID" style="left:225px; top:521px; width:970px; height:230px; ">
			<caption id="caption2" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 관리고객 정보</caption>
			<line id="line3" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line4" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/>
			<caption id="caption21" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption>
			<input id="ipt_PID" ref="/root/main/piddata/pid" class="output_fix" editable="false" appearance="input" style="left:108px; top:31px; width:127px; height:19px; "/>
			<caption id="caption22" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption>
			<caption id="caption3" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주민번호</caption>
			<input id="ipt_PatNm" ref="/root/main/piddata/hngnm" class="output_fix" editable="false" appearance="input" style="left:349px; top:31px; width:127px; height:19px; "/>
			<input id="ipt_rrgstno" ref="/root/main/piddata/rrgstno" class="output_fix" editable="false" format="999999-9" appearance="input" style="left:832px; top:31px; width:138px; height:19px; "/>
			<line id="line5" class="line_2" style="x1:0px; y1:76px; x2:970px; y2:76px; "/>
			<line id="line6" class="line_2" style="x1:0px; y1:100px; x2:970px; y2:100px; "/>
			<line id="line7" class="line_2" style="x1:0px; y1:124px; x2:970px; y2:124px; "/>
			<input id="ipt_detladdr" ref="/root/main/piddata/detladdr" class="output_fix" style="left:544px; top:55px; width:426px; height:19px; "/>
			<input id="ipt_ZipCd1" ref="/root/main/piddata/zipcd1" class="output_fix" style="left:108px; top:55px; width:55px; height:19px; "/>
			<caption id="caption14" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주소</caption>
			<caption id="caption4" class="cell_1" style="left:0px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">이메일</caption>
			<input id="ipt_email" ref="/root/main/piddata/email" class="output_fix" style="left:108px; top:79px; width:368px; height:19px; "/>
			<caption id="caption26" class="cell_1" style="left:483px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">휴대폰</caption>
			<input id="ipt_mobile" ref="/root/main/piddata/mpphontel" class="output_fix" appearance="input" style="left:591px; top:79px; width:130px; height:19px; "/>
			<caption id="caption6" class="cell_1" style="left:723px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">집 전화번호</caption>
			<input id="ipt_phone" ref="/root/main/piddata/hometel" class="output_fix" appearance="input" style="left:832px; top:79px; width:138px; height:19px; "/>
			<caption id="caption9" class="cell_1" style="left:0px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">관련민원인</caption>
			<input id="ipt_rela" ref="/root/main/mngdata/relaclntnm" class="input_default" style="left:108px; top:103px; width:862px; height:19px; "/>
			<input id="ipt_ZipCdAddr" ref="/root/main/piddata/zipcdaddr" class="output_fix" style="left:222px; top:55px; width:320px; height:19px; "/>
			<input id="ipt_ZipCd2" ref="/root/main/piddata/zipcd2" class="output_fix" style="left:165px; top:55px; width:55px; height:19px; "/>
			<select1 id="cmb_Mngtflag" ref="/root/main/mngdata/mngtmanflag" class="combo_essential" appearance="minimal" style="left:591px; top:31px; width:130px; height:19px; ">
				<choices>
					<item>
						<label>일반</label>
						<value>A</value>
					</item>
					<item>
						<label>★★★★★</label>
						<value>B</value>
					</item>
					<item>
						<label>★</label>
						<value>C</value>
					</item>
				</choices>
			</select1>
			<caption id="caption11" class="cell_1" style="left:483px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">대상구분</caption>
			<line id="line16" class="line_3" style="x1:0px; y1:229px; x2:970px; y2:229px; "/>
			<textarea id="tar_ClntValu" ref="/root/main/mngdata/clntvalu" class="input_default" scroll="vertical" style="left:108px; top:127px; width:862px; height:100px; "/>
			<caption id="caption34" class="cell_1" style="left:0px; top:126px; width:105px; height:104px; text-align:center; vertical-align:middle; ">
				<![CDATA[메모 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/piddata/clntvalu");
						var receive_path = "/root/main/piddata/clntvalu";
						
						model.setValue("/root/main/vocpopup/title", "메모 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<button id="btn_refresh" class="btn5_letter9" disabled="true" style="left:728px; top:4px; width:119px; height:19px; ">
				<caption>환자정보 갱신하기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var s_pid = model.getValue("/root/main/piddata/pid");
						
						if (s_pid != ""){
							var rtn = messageBox(" 관리고객의 정보가 병원정보 시스템의 정보로 갱신되게 됩니다.", "Q004");
							if(rtn == 6){
								if(submit("TRCVP00302")){
									if( getNodesetCount("/root/temp/piddata") > 0 ){
										var pid_pid = model.getValue("/root/temp/piddata/pid");
										var pid_patnm = model.getValue("/root/temp/piddata/hngnm");
										var pid_mpphonno = model.getValue("/root/temp/piddata/mpphontel");
										var pid_zipcd1 = model.getValue("/root/temp/piddata/zipcd1");
										var pid_zipcd2 = model.getValue("/root/temp/piddata/zipcd2");
										var pid_zipcdaddr = model.getValue("/root/temp/piddata/zipcdaddr");
										var pid_detladdr = model.getValue("/root/temp/piddata/detladdr");
										var pid_rrgstno = model.getValue("/root/temp/piddata/rrgstno");
										var pid_hometel = model.getValue("/root/temp/piddata/hometel");
										var pid_email = model.getValue("/root/temp/piddata/email");
		
										model.setValue("/root/main/piddata/hngnm", pid_patnm);
//										model.setValue("/root/main/piddata/pid", pid_pid);
										model.setValue("/root/main/piddata/mpphontel", pid_mpphonno);
										model.setValue("/root/main/piddata/zipcd1", pid_zipcd1);
										model.setValue("/root/main/piddata/zipcd2", pid_zipcd2);
										model.setValue("/root/main/piddata/zipcdaddr", pid_zipcdaddr);
										model.setValue("/root/main/piddata/detladdr", pid_detladdr);
										model.setValue("/root/main/piddata/rrgstno", pid_rrgstno);
										model.setValue("/root/main/piddata/hometel", pid_hometel);
										model.setValue("/root/main/piddata/email", pid_email);
										
										model.refresh();
										
										if(submit("TXCVP00302")){
											messageBox("환자정보가 갱신 ", "I002");
										}
									}else{
										messageBox("존재하지 않는 환자 등록번호 ", "E008");	
										model.makeNode("/root/temp/piddata");
									}
								}	
							}
						} else {
							messageBox("등록번호가 없어 환자정보를 갱신 ", "E001");
						}
					]]>
				</script>
			</button>
			<button id="btn_popVOC" class="btn2_letter9" disabled="true" style="left:850px; top:4px; width:119px; height:19px; ">
				<caption>VOC 등록이력 보기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var r_PID = model.getValue("/root/main/piddata/pid");
						model.setValue("/root/main/search/srchpid", r_PID);
						open("SPCVO00300", "", "460", "120", "SPCVO00300", "/root/main/search", "/root/main/search");
					]]>
				</script>
			</button>
		</group>
		<group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
			<caption id="caption20" class="hand" style="left:100px; top:7px; width:612px; height:17px; ">VOC 관리고객 조회에서는 등록번호가 있는 환자를 대상으로 간단한 메모 내역을 보실 수 있습니다.</caption>
			<button id="btn_save" class="btn4_letter2" disabled="true" style="left:856px; top:5px; width:56px; height:22px; ">
				<caption>저장</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var s_pid = model.getValue("/root/main/piddata/pid");
						
						if (s_pid != ""){
							if (isRequiredControls("cmb_Mngtflag") ){
								if(submit("TXCVP00301")){
									messageBox("저장이 ", "I002");
									fInitControl();
									model.removeNodeset("/root/main/list/voclist");
									submit("TRCVP00301");
									model.SetFocus("grd_voclist");
								}
							}
						} else {
							messageBox("등록번호가 없어 저장 ", "E001");
						}
					]]>
				</script>
			</button>
			<button id="btn_clear" class="btn4_letter2" style="left:914px; top:5px; width:56px; height:22px; ">
				<caption>취소</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						fInitControl();
					]]>
				</script>
			</button>
		</group>
		<import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
		<shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
		<caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
		<caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(1) 접수]]>
			<hint>
				<![CDATA[
  민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인   
  정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(2) 회신요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을     
  하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인  
  경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.     
]]>
			</hint>
		</caption>
		<caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(3) 부서처리중]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』  
  버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.    
]]>
			</hint>
		</caption>
		<caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(4) 담당자회신]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고      
  부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가    
  민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다.         
]]>
			</hint>
		</caption>
		<caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(5) 승인요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장   
  에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(6) 부서장승인]]>
			<hint>
				<![CDATA[
  민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로   
  종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(7) 종결]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인   
  버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.  
]]>
			</hint>
		</caption>
		<caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(8) 고객회신]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된   
  상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고   
  고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다.       
]]>
			</hint>
		</caption>
		<caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(9) 처리완료]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을    
  적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지   
  여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 접수취소]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미      
  프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 자체처리]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.   
  하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.       
]]>
			</hint>
		</caption>
		<caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 임의종결]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고       
  그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를   
  하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다.             
]]>
			</hint>
		</caption>
	</xhtml:body>
</xhtml:html>