SMCVO02600_VOC부서장승인조회.xrw 20 KB

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  1. <?xml version="1.0" encoding="EUC-KR"?>
  2. <!--
  3. * Name : SMCVO02600_VOC부서장승인조회
  4. * Summary : VOC부서장승인조회
  5. * Programmer : 김준규
  6. * Date Written : 2007.01.22
  7. * History : 2007.11.29
  8. * Remark :
  9. -->
  10. <?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
  11. <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
  12. <xhtml:head>
  13. <xhtml:title>VOC 부서장 승인 조회</xhtml:title>
  14. <model id="model1">
  15. <instance id="instance1">
  16. <root xmlns="">
  17. <main>
  18. <list>
  19. <voclist>
  20. <acptseq/>
  21. <acptdd/>
  22. <acptkindlrg/>
  23. <prcsstat/>
  24. <acpttitl/>
  25. <deptnm/>
  26. <empnm/>
  27. <replreqdd/>
  28. <patnm/>
  29. <acpttype/>
  30. <fstrgstrnm/>
  31. <rgstseq/>
  32. <prcsstatcd/>
  33. </voclist>
  34. </list>
  35. </main>
  36. <send>
  37. <data>
  38. <srchacptdd1/>
  39. <srchacptdd2/>
  40. <srchacpttypecd/>
  41. <srchprcsstatcd>D</srchprcsstatcd>
  42. <srchdeptcd/>
  43. <srchdeptnm/>
  44. <srchpatnm/>
  45. <srchpid/>
  46. <srchfstrgstrnm/>
  47. </data>
  48. <key>
  49. <sndacptdd/>
  50. <sndacptseq/>
  51. <sndrgstseq/>
  52. </key>
  53. </send>
  54. <temp>
  55. <fstrgstr>
  56. <helpunit>
  57. <empid/>
  58. <empnm>전체</empnm>
  59. </helpunit>
  60. </fstrgstr>
  61. </temp>
  62. <init>
  63. <C0001list>
  64. <C0001>
  65. <cdid/>
  66. <cdnm>전체</cdnm>
  67. </C0001>
  68. </C0001list>
  69. <C0010list>
  70. <C0010>
  71. <cdid/>
  72. <cdnm>전체</cdnm>
  73. </C0010>
  74. </C0010list>
  75. </init>
  76. </root>
  77. </instance>
  78. <submission id="TRCVO00202" mediatype="application/x-www-form-urlencoded" method="post" replace="instance" add="bottom" resultref="/root/temp/fstrgstr/helpunit"/>
  79. <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
  80. <submission id="TRCVO02601" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
  81. </model>
  82. <script type="javascript" ev:event="xforms-ready">
  83. <![CDATA[
  84. model.removeNodeset("/root/main/list");
  85. var reSrchAcptDD1 = model.getValue("/root/send/data/srchacptdd1")
  86. // 처음 검색 팝업을 띄울 때에는 기본 정보를 안 보여주고, 한번 검색 한 이후에는 최종선택한 정보를 기본적으로 가져옴..
  87. if ( reSrchAcptDD1 == "" || reSrchAcptDD1 == null ){
  88. model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-31,"D").getDateFormat());
  89. model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
  90. }
  91. initGridStyle("grd_voclist"); // 그리드 색상 초기화
  92. model.setValue("/root/send/data/srchprcsstatcd", ""); // 화면로드시 진행상태 전채로 조회
  93. submit("TRCVO02601");
  94. setRowStyle("grd_voclist" , "11" , "승인요청" , "prcsstat", "");
  95. //model.SetFocus("grd_voclist");
  96. zbcfGetCodeList( new Array("C0001", "C0010"), new Array("/root/init/C0001list", "/root/init/C0010list"), true );
  97. submit("TRCVO00202");
  98. fCheckAuth();
  99. model.refresh();
  100. ]]>
  101. </script>
  102. <script type="javascript" ev:event="xforms-model-construct-done">
  103. <![CDATA[
  104. grd_voclist.mergeCol(0) = false;
  105. grd_voclist.mergeCol(4) = false;
  106. grd_voclist.mergeCol(5) = false;
  107. grd_voclist.mergeCol(6) = false;
  108. grd_voclist.mergeCol(7) = false;
  109. grd_voclist.mergeCol(8) = false;
  110. grd_voclist.mergeCol(9) = false;
  111. grd_voclist.mergeCol(10) = false;
  112. grd_voclist.mergeCol(11) = false;
  113. grd_voclist.mergeCol(12) = false;
  114. grd_voclist.mergeCol(13) = false;
  115. ]]>
  116. </script>
  117. <script type="javascript">
  118. <![CDATA[
  119. function fCheckAuth() {
  120. // 권한체크
  121. if (!checkAuth("r")) {
  122. btnicon_search1.disabled = true;
  123. btn_search.disabled = true;
  124. btn_list.disabled = true;
  125. }
  126. if (!checkAuth("x")) {
  127. }
  128. if (!checkAuth("p")) {
  129. btn_excsave.disabled = true;
  130. }
  131. }
  132. ]]>
  133. </script>
  134. <script type="javascript" src="../../../com/commonweb/js/common.js"/>
  135. <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
  136. <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
  137. <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
  138. </xhtml:head>
  139. <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
  140. <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
  141. <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:150px; height:14px; ">VOC 부서장 승인 조회</caption>
  142. </group>
  143. <group id="grp_johe" style="left:225px; top:23px; width:970px; height:59px; vertical-align:top; ">
  144. <shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:59px; "/>
  145. <caption id="caption2" class="search_name" style="left:15px; top:9px; width:87px; height:17px; ">접수일자 :</caption>
  146. <input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:105px; top:8px; width:120px; height:19px; "/>
  147. <caption id="caption3" class="search_no_b" style="left:230px; top:9px; width:12px; height:17px; ">~</caption>
  148. <input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:245px; top:8px; width:120px; height:19px; "/>
  149. <caption id="caption4" class="search_name" style="left:394px; top:9px; width:87px; height:17px; ">접수구분 :</caption>
  150. <select1 id="cmb_SrchAcptTypeCd" ref="/root/send/data/srchacpttypecd" class="combo_search" appearance="minimal" style="left:483px; top:8px; width:130px; height:19px; ">
  151. <choices>
  152. <itemset nodeset="/root/init/C0001list/C0001">
  153. <label ref="cdnm"/>
  154. <value ref="cdid"/>
  155. </itemset>
  156. </choices>
  157. </select1>
  158. <caption id="caption5" class="search_name" style="left:640px; top:9px; width:87px; height:17px; ">진행상태 :</caption>
  159. <select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchprcsstatcd" class="combo_search" appearance="minimal" style="left:730px; top:8px; width:130px; height:19px; ">
  160. <choices>
  161. <item>
  162. <label>전체</label>
  163. <value/>
  164. </item>
  165. <item>
  166. <label>승인요청</label>
  167. <value>D</value>
  168. </item>
  169. <item>
  170. <label>부서장승인</label>
  171. <value>F</value>
  172. </item>
  173. <item>
  174. <label>처리완료</label>
  175. <value>O</value>
  176. </item>
  177. </choices>
  178. </select1>
  179. <caption id="caption6" class="search_name" style="left:15px; top:33px; width:89px; height:17px; ">해당부서 :</caption>
  180. <output id="ipt_SrchDeptCd" ref="/root/send/data/srchdeptcd" class="output_fix" style="left:105px; top:32px; width:5px; height:19px; "/>
  181. <button id="btnicon_search1" class="icon_search" style="left:210px; top:32px; width:16px; height:16px; ">
  182. <caption/>
  183. <script type="javascript" ev:event="DOMActivate">
  184. <![CDATA[
  185. var search_term = model.getValue("/root/send/data/srchdeptnm");
  186. var search_condition = "deptnm";
  187. var receive_deptcd_path = "/root/send/data/srchdeptcd";
  188. var receive_deptnm_path = "/root/send/data/srchdeptnm";
  189. setParameter("search_condition", search_condition);
  190. setParameter("search_term", search_term);
  191. setParameter("receive_deptcd_path", receive_deptcd_path);
  192. setParameter("receive_deptnm_path", receive_deptnm_path);
  193. modal("SPCVO00600")
  194. clearParameter("search_condition");
  195. clearParameter("search_term");
  196. clearParameter("receive_deptcd_path");
  197. clearParameter("receive_deptnm_path");
  198. ]]>
  199. </script>
  200. </button>
  201. <input id="ipt_SrchDeptNm" ref="/root/send/data/srchdeptnm" class="input_search" style="left:105px; top:32px; width:100px; height:19px; ">
  202. <script type="javascript" ev:event="onkeyup">
  203. <![CDATA[
  204. inputEnterKey("btnicon_search1", "DOMActivate");
  205. ]]>
  206. </script>
  207. </input>
  208. <caption id="caption8" class="search_name" style="left:246px; top:33px; width:77px; height:17px; ">환자명 :</caption>
  209. <input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:324px; top:32px; width:110px; height:19px; ">
  210. <script type="javascript" ev:event="onkeyup">
  211. <![CDATA[
  212. inputEnterKey("btn_search", "DOMActivate");
  213. ]]>
  214. </script>
  215. </input>
  216. <caption id="caption7" class="search_name" style="left:455px; top:33px; width:87px; height:17px; ">등록번호 :</caption>
  217. <input id="input1" ref="/root/send/data/srchpid" class="input_search" imemode="disabled" format="9999999999" style="left:545px; top:32px; width:110px; height:19px; ">
  218. <script type="javascript" ev:event="onkeyup">
  219. <![CDATA[
  220. inputEnterKey("btn_search", "DOMActivate");
  221. ]]>
  222. </script>
  223. </input>
  224. <caption id="caption9" class="search_name" style="left:672px; top:33px; width:77px; height:17px; ">등록자 :</caption>
  225. <select1 id="ipt_SrchFstrgstrnm" ref="/root/send/data/srchfstrgstrnm" class="combo_search" appearance="minimal" style="left:750px; top:32px; width:110px; height:19px; ">
  226. <choices>
  227. <itemset nodeset="/root/temp/fstrgstr/helpunit">
  228. <label ref="empnm"/>
  229. <value ref="empid"/>
  230. </itemset>
  231. </choices>
  232. </select1>
  233. <line id="line1" class="line_4" style="x1:883px; y1:7px; x2:883px; y2:53px; "/>
  234. <button id="btn_search" class="btn1_letter2" style="left:898px; top:17px; width:56px; height:22px; ">
  235. <caption>조회</caption>
  236. <script type="javascript" ev:event="DOMActivate">
  237. <![CDATA[
  238. if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
  239. model.removeNodeset("/root/main/list/voclist");
  240. initGridStyle("grd_voclist");
  241. submit("TRCVO02601");
  242. setRowStyle("grd_voclist" , "11" , "접수" , "prcsstat", "");
  243. setRowStyle("grd_voclist" , "2" , "담당자회신" , "prcsstat", "");
  244. //model.SetFocus("grd_voclist");
  245. }
  246. ]]>
  247. </script>
  248. </button>
  249. </group>
  250. <group id="grp_customer" style="left:225px; top:82px; width:970px; height:669px; ">
  251. <caption id="caption10" class="tit_2" style="left:5px; top:10px; width:86px; height:13px; ">VOC 목록</caption>
  252. <button id="btn_excsave" class="btn2_letter4" style="left:906px; top:5px; width:64px; height:19px; ">
  253. <caption>엑셀저장</caption>
  254. <script type="javascript" ev:event="DOMActivate">
  255. <![CDATA[
  256. var fileName = window.fileDialog("save", ",", false, "VOC승인요청목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
  257. if (fileName != "")
  258. {
  259. grd_voclist.saveExcel(fileName);
  260. }
  261. ]]>
  262. </script>
  263. </button>
  264. <line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
  265. <datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" caption="접수번호^접수일자^접수유형^진행상태^제목^해당부서^해당직원^요청일자^환자명^접수구분^등록자^순서^코드" colsep="^" colwidth="70, 65, 64, 70, 255, 85, 65, 60, 80, 70, 65, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecells="byrestriccol" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:639px; ">
  266. <col class="text_center" ref="acptseq"/>
  267. <col class="text_center" ref="acptdd"/>
  268. <col class="text_center" ref="acptkindlrg"/>
  269. <col class="text_center" ref="prcsstat"/>
  270. <col ref="acpttitl"/>
  271. <col ref="deptnm"/>
  272. <col class="text_center" ref="empnm"/>
  273. <col class="text_center" ref="replreqdd"/>
  274. <col class="text_center" ref="patnm"/>
  275. <col class="text_center" ref="acpttype"/>
  276. <col class="text_center" ref="fstrgstrnm"/>
  277. <col class="text_center" ref="rgstseq" visibility="hidden"/>
  278. <col class="text_center" ref="prcsstatcd" visibility="hidden"/>
  279. <script type="javascript" ev:event="ondblclick">
  280. <![CDATA[
  281. var row = grd_voclist.row;
  282. var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
  283. var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
  284. var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
  285. var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
  286. if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){
  287. model.setValue("/root/send/key/sndacptdd", receive_acptdd);
  288. model.setValue("/root/send/key/sndacptseq", receive_acptseq);
  289. model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
  290. // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
  291. // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
  292. switch (receive_prcsstatcd){
  293. case "D" :
  294. case "O" :
  295. navigate("SMCVO02700", "", "", "", "SMCVO02700", "/root/send", "/root/main/temp");
  296. break;
  297. default:
  298. break;
  299. }
  300. } else {
  301. }
  302. ]]>
  303. </script>
  304. </datagrid>
  305. </group>
  306. <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
  307. <caption id="caption20" class="hand" style="left:100px; top:7px; width:475px; height:17px; ">VOC 부서장 승인 조회에서는 VOC 승인 요청 목록을 보실 수 있습니다.</caption>
  308. <button id="btn_list" class="btn4_letter5" style="left:878px; top:5px; width:92px; height:22px; ">
  309. <caption>정보 보기</caption>
  310. <script type="javascript" ev:event="DOMActivate">
  311. <![CDATA[
  312. var row = grd_voclist.row;
  313. var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
  314. var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
  315. var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
  316. var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
  317. if ((grd_voclist.row > 0) && (grd_voclist.col > 0)){
  318. model.setValue("/root/send/key/sndacptdd", receive_acptdd);
  319. model.setValue("/root/send/key/sndacptseq", receive_acptseq);
  320. model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
  321. // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
  322. // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
  323. switch (receive_prcsstatcd){
  324. case "D":
  325. navigate("SMCVO02700", "", "", "", "SMCVO02700", "/root/send", "/root/main/temp");
  326. break;
  327. default:
  328. break;
  329. }
  330. } else if (grd_voclist.col == 0) {
  331. messageBox("번호를 선택하지 말고 내용을 ","C002");
  332. } else {
  333. messageBox("내용을 볼 행을 선택하지 않았거나 선택할 행이 없습니다. 조회하신 후 목록을 ","C002");
  334. model.SetFocus("grd_voclist");
  335. }
  336. ]]>
  337. </script>
  338. </button>
  339. </group>
  340. <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
  341. <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
  342. <caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
  343. <caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  344. <![CDATA[(1) 접수]]>
  345. <hint>
  346. <![CDATA[
  347. 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인
  348. 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.
  349. ]]>
  350. </hint>
  351. </caption>
  352. <caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  353. <![CDATA[(2) 회신요청]]>
  354. <hint>
  355. <![CDATA[
  356. 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을
  357. 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인
  358. 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.
  359. ]]>
  360. </hint>
  361. </caption>
  362. <caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  363. <![CDATA[(3) 부서처리중]]>
  364. <hint>
  365. <![CDATA[
  366. 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
  367. 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.
  368. ]]>
  369. </hint>
  370. </caption>
  371. <caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  372. <![CDATA[(4) 담당자회신]]>
  373. <hint>
  374. <![CDATA[
  375. 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고
  376. 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가
  377. 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다.
  378. ]]>
  379. </hint>
  380. </caption>
  381. <caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  382. <![CDATA[(5) 승인요청]]>
  383. <hint>
  384. <![CDATA[
  385. 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장
  386. 에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다.
  387. ]]>
  388. </hint>
  389. </caption>
  390. <caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  391. <![CDATA[(6) 부서장승인]]>
  392. <hint>
  393. <![CDATA[
  394. 민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로
  395. 종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다.
  396. ]]>
  397. </hint>
  398. </caption>
  399. <caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  400. <![CDATA[(7) 종결]]>
  401. <hint>
  402. <![CDATA[
  403. 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인
  404. 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.
  405. ]]>
  406. </hint>
  407. </caption>
  408. <caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  409. <![CDATA[(8) 고객회신]]>
  410. <hint>
  411. <![CDATA[
  412. 민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된
  413. 상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고
  414. 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다.
  415. ]]>
  416. </hint>
  417. </caption>
  418. <caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  419. <![CDATA[(9) 처리완료]]>
  420. <hint>
  421. <![CDATA[
  422. 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을
  423. 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지
  424. 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.
  425. ]]>
  426. </hint>
  427. </caption>
  428. <caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  429. <![CDATA[ * 접수취소]]>
  430. <hint>
  431. <![CDATA[
  432. "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미
  433. 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.
  434. ]]>
  435. </hint>
  436. </caption>
  437. <caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  438. <![CDATA[ * 자체처리]]>
  439. <hint>
  440. <![CDATA[
  441. "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.
  442. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.
  443. ]]>
  444. </hint>
  445. </caption>
  446. <caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; ">
  447. <![CDATA[ * 임의종결]]>
  448. <hint>
  449. <![CDATA[
  450. 민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고
  451. 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를
  452. 하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다.
  453. ]]>
  454. </hint>
  455. </caption>
  456. </xhtml:body>
  457. </xhtml:html>