SMCVO02500_VOC추가요청조회.xrw 21 KB

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  1. <?xml version="1.0" encoding="EUC-KR"?>
  2. <!--
  3. * Name : SMCVO02500_VOC추가요청조회
  4. * Summary : VOC 추가요청 조회
  5. * Programmer : 김준규
  6. * Date Written : 2007.01.22
  7. * History : 2007.11.29
  8. * Remark :
  9. -->
  10. <?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
  11. <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
  12. <xhtml:head>
  13. <xhtml:title>VOC 추가요청 조회</xhtml:title>
  14. <model id="model1">
  15. <instance id="instance1">
  16. <root xmlns="">
  17. <main>
  18. <list>
  19. <voclist>
  20. <acptseq/>
  21. <acptdd/>
  22. <acptkindlrg/>
  23. <prcsstat/>
  24. <acpttitl/>
  25. <deptnm/>
  26. <empnm/>
  27. <replreqdd/>
  28. <patnm/>
  29. <acpttype/>
  30. <rereqyn/>
  31. <rgstseq/>
  32. <prcsstatcd/>
  33. </voclist>
  34. </list>
  35. </main>
  36. <send>
  37. <data>
  38. <srchacptdd1/>
  39. <srchacptdd2/>
  40. <srchacpttypecd/>
  41. <srchaddprcsstatcd>A</srchaddprcsstatcd>
  42. <srchdeptcd/>
  43. <srchdeptnm/>
  44. <srchpatnm/>
  45. <srchpid/>
  46. <srchfstrgstrnm/>
  47. </data>
  48. <key>
  49. <sndacptdd/>
  50. <sndacptseq/>
  51. <sndrgstseq/>
  52. </key>
  53. </send>
  54. <init>
  55. <C0001list>
  56. <C0001>
  57. <cdid/>
  58. <cdnm>전체</cdnm>
  59. </C0001>
  60. </C0001list>
  61. </init>
  62. </root>
  63. </instance>
  64. <submission id="TRCVO02501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
  65. <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
  66. </model>
  67. <script type="javascript" ev:event="xforms-ready">
  68. <![CDATA[
  69. model.removeNodeset("/root/main/list");
  70. var reSrchAcptDD1 = model.getValue("/root/send/data/srchacptdd1")
  71. // 처음 검색 팝업을 띄울 때에는 기본 정보를 안 보여주고, 한번 검색 한 이후에는 최종선택한 정보를 기본적으로 가져옴..
  72. if ( reSrchAcptDD1 == "" || reSrchAcptDD1 == null ){
  73. model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-31,"D").getDateFormat());
  74. model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
  75. } else {
  76. submit("TRCVO02501");
  77. model.SetFocus("grd_voclist");
  78. }
  79. zbcfGetCodeList( new Array("C0001"), new Array("/root/init/C0001list"), true );
  80. fCheckAuth();
  81. model.refresh();
  82. ]]>
  83. </script>
  84. <script type="javascript">
  85. <![CDATA[
  86. function fCheckAuth() {
  87. // 권한체크
  88. if (!checkAuth("r")) {
  89. btnicon_search1.disabled = true;
  90. btn_search.disabled = true;
  91. btn_list.disabled = true;
  92. }
  93. if (!checkAuth("x")) {
  94. }
  95. if (!checkAuth("p")) {
  96. btn_excsave.disabled = true;
  97. }
  98. }
  99. ]]>
  100. </script>
  101. <script type="javascript" src="../../../com/commonweb/js/common.js"/>
  102. <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
  103. <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
  104. <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
  105. </xhtml:head>
  106. <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
  107. <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
  108. <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:146px; height:14px; ">VOC 추가요청 조회</caption>
  109. </group>
  110. <group id="grp_johe" style="left:225px; top:23px; width:970px; height:59px; vertical-align:top; ">
  111. <shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:59px; "/>
  112. <caption id="caption2" class="search_name" style="left:15px; top:9px; width:87px; height:17px; ">접수일자 :</caption>
  113. <input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:105px; top:8px; width:120px; height:19px; "/>
  114. <caption id="caption3" class="search_no_b" style="left:230px; top:9px; width:12px; height:17px; ">~</caption>
  115. <input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:245px; top:8px; width:120px; height:19px; "/>
  116. <caption id="caption4" class="search_name" style="left:394px; top:9px; width:87px; height:17px; ">접수구분 :</caption>
  117. <select1 id="cmb_SrchAcptTypeCd" ref="/root/send/data/srchacpttypecd" class="combo_search" appearance="minimal" style="left:483px; top:8px; width:130px; height:19px; ">
  118. <choices>
  119. <itemset nodeset="/root/init/C0001list/C0001">
  120. <label ref="cdnm"/>
  121. <value ref="cdid"/>
  122. </itemset>
  123. </choices>
  124. </select1>
  125. <caption id="caption5" class="search_name" style="left:640px; top:9px; width:87px; height:17px; ">추가요청 :</caption>
  126. <select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchaddprcsstatcd" class="combo_s_essential" appearance="minimal" style="left:730px; top:8px; width:130px; height:19px; ">
  127. <choices>
  128. <item>
  129. <label>추가요청</label>
  130. <value>A</value>
  131. </item>
  132. </choices>
  133. </select1>
  134. <caption id="caption6" class="search_name" style="left:15px; top:33px; width:89px; height:17px; ">해당부서 :</caption>
  135. <output id="ipt_SrchDeptCd" ref="/root/send/data/srchdeptcd" class="output_fix" style="left:105px; top:32px; width:5px; height:19px; "/>
  136. <button id="btnicon_search1" class="icon_search" style="left:210px; top:32px; width:16px; height:16px; ">
  137. <caption/>
  138. <script type="javascript" ev:event="DOMActivate">
  139. <![CDATA[
  140. var search_term = model.getValue("/root/send/data/srchdeptnm");
  141. var search_condition = "deptnm";
  142. var receive_deptcd_path = "/root/send/data/srchdeptcd";
  143. var receive_deptnm_path = "/root/send/data/srchdeptnm";
  144. setParameter("search_condition", search_condition);
  145. setParameter("search_term", search_term);
  146. setParameter("receive_deptcd_path", receive_deptcd_path);
  147. setParameter("receive_deptnm_path", receive_deptnm_path);
  148. modal("SPCCM00300")
  149. clearParameter("search_condition");
  150. clearParameter("search_term");
  151. clearParameter("receive_deptcd_path");
  152. clearParameter("receive_deptnm_path");
  153. ]]>
  154. </script>
  155. </button>
  156. <input id="ipt_SrchDeptNm" ref="/root/send/data/srchdeptnm" class="input_search" style="left:105px; top:32px; width:100px; height:19px; ">
  157. <script type="javascript" ev:event="onkeyup">
  158. <![CDATA[
  159. inputEnterKey("btnicon_search1", "DOMActivate");
  160. ]]>
  161. </script>
  162. </input>
  163. <caption id="caption8" class="search_name" style="left:246px; top:33px; width:77px; height:17px; ">환자명 :</caption>
  164. <input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:324px; top:32px; width:110px; height:19px; ">
  165. <script type="javascript" ev:event="onkeyup">
  166. <![CDATA[
  167. inputEnterKey("btn_search", "DOMActivate");
  168. ]]>
  169. </script>
  170. </input>
  171. <caption id="caption7" class="search_name" style="left:455px; top:33px; width:87px; height:17px; ">등록번호 :</caption>
  172. <input id="input1" ref="/root/send/data/srchpid" class="input_search" imemode="disabled" format="9999999999" style="left:545px; top:32px; width:110px; height:19px; ">
  173. <script type="javascript" ev:event="onkeyup">
  174. <![CDATA[
  175. inputEnterKey("btn_search", "DOMActivate");
  176. ]]>
  177. </script>
  178. </input>
  179. <caption id="caption9" class="search_name" style="left:672px; top:33px; width:77px; height:17px; ">등록자 :</caption>
  180. <input id="ipt_SrchFstrgstrnm" ref="/root/send/data/srchfstrgstrnm" class="input_search" style="left:750px; top:32px; width:110px; height:19px; ">
  181. <script type="javascript" ev:event="onkeyup">
  182. <![CDATA[
  183. inputEnterKey("btn_search", "DOMActivate");
  184. ]]>
  185. </script>
  186. </input>
  187. <line id="line1" class="line_4" style="x1:883px; y1:7px; x2:883px; y2:53px; "/>
  188. <button id="btn_search" class="btn1_letter2" style="left:898px; top:17px; width:56px; height:22px; ">
  189. <caption>조회</caption>
  190. <script type="javascript" ev:event="DOMActivate">
  191. <![CDATA[
  192. if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
  193. model.removeNodeset("/root/main/list/voclist");
  194. submit("TRCVO02501");
  195. model.SetFocus("grd_voclist");
  196. }
  197. ]]>
  198. </script>
  199. </button>
  200. </group>
  201. <group id="grp_customer" style="left:225px; top:82px; width:970px; height:669px; ">
  202. <caption id="caption10" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 추가요청 목록</caption>
  203. <button id="btn_excsave" class="btn2_letter4" style="left:903px; top:5px; width:64px; height:19px; ">
  204. <caption>엑셀저장</caption>
  205. <script type="javascript" ev:event="DOMActivate">
  206. <![CDATA[
  207. var fileName = window.fileDialog("save", ",", false, "VOC추가요청목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
  208. if (fileName != "")
  209. {
  210. grd_voclist.saveExcel(fileName);
  211. }
  212. ]]>
  213. </script>
  214. </button>
  215. <line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
  216. <datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" caption="접수번호^접수일자^접수유형^진행상태^제목^해당부서^해당직원^요청일자^환자명^접수구분^추가요청^순서^코드" colsep="^" colwidth="70, 60, 64, 70, 255, 85, 65, 60, 80, 70, 65, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:639px; ">
  217. <col class="text_center" ref="acptseq"/>
  218. <col class="text_center" ref="acptdd"/>
  219. <col class="text_center" ref="acptkindlrg"/>
  220. <col class="text_center" ref="prcsstat"/>
  221. <col ref="acpttitl"/>
  222. <col ref="deptnm"/>
  223. <col class="text_center" ref="empnm"/>
  224. <col class="text_center" ref="replreqdd"/>
  225. <col class="text_center" ref="patnm"/>
  226. <col class="text_center" ref="acpttype"/>
  227. <col class="text_center" ref="rereqyn"/>
  228. <col class="text_center" ref="rgstseq" visibility="hidden"/>
  229. <col class="text_center" ref="prcsstatcd" visibility="hidden"/>
  230. <script type="javascript" ev:event="ondblclick">
  231. <![CDATA[
  232. var row = grd_voclist.row;
  233. var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
  234. var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
  235. var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
  236. var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
  237. if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){
  238. model.setValue("/root/send/key/sndacptdd", receive_acptdd);
  239. model.setValue("/root/send/key/sndacptseq", receive_acptseq);
  240. model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
  241. // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
  242. // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
  243. switch (receive_prcsstatcd){
  244. case "E":
  245. navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");
  246. break;
  247. case "Q":
  248. navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");
  249. break;
  250. case "P":
  251. navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");
  252. break;
  253. case "R":
  254. navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");
  255. break;
  256. case "D":
  257. navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");
  258. break;
  259. case "F":
  260. navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");
  261. break;
  262. case "A":
  263. navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");
  264. break;
  265. case "B":
  266. navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");
  267. break;
  268. case "C":
  269. navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");
  270. break;
  271. case "O":
  272. navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");
  273. break;
  274. case "X":
  275. navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");
  276. break;
  277. case "N":
  278. navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");
  279. break;
  280. default:
  281. break;
  282. }
  283. } else {
  284. }
  285. ]]>
  286. </script>
  287. </datagrid>
  288. </group>
  289. <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
  290. <caption id="caption20" class="hand" style="left:100px; top:7px; width:440px; height:17px; ">VOC 추가요청 조회에서는 VOC 추가요청한 내역을 보실 수 있습니다.</caption>
  291. <button id="btn_list" class="btn4_letter5" style="left:878px; top:5px; width:92px; height:22px; ">
  292. <caption>정보 보기</caption>
  293. <script type="javascript" ev:event="DOMActivate">
  294. <![CDATA[
  295. var row = grd_voclist.row;
  296. var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
  297. var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
  298. var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
  299. var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
  300. if ((grd_voclist.row > 0) && (grd_voclist.col > 0)){
  301. model.setValue("/root/send/key/sndacptdd", receive_acptdd);
  302. model.setValue("/root/send/key/sndacptseq", receive_acptseq);
  303. model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
  304. // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
  305. // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
  306. switch (receive_prcsstatcd){
  307. case "E":
  308. navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");
  309. break;
  310. case "Q":
  311. navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");
  312. break;
  313. case "P":
  314. navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");
  315. break;
  316. case "R":
  317. navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");
  318. break;
  319. case "D":
  320. navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");
  321. break;
  322. case "F":
  323. navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");
  324. break;
  325. case "A":
  326. navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");
  327. break;
  328. case "B":
  329. navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");
  330. break;
  331. case "C":
  332. navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");
  333. break;
  334. case "O":
  335. navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");
  336. break;
  337. case "X":
  338. navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");
  339. break;
  340. case "N":
  341. navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");
  342. break;
  343. default:
  344. break;
  345. }
  346. } else if (grd_voclist.col == 0) {
  347. messageBox("번호를 선택하지 말고 내용을 ","C002");
  348. } else {
  349. messageBox("내용을 볼 행을 선택하지 않았거나 선택할 행이 없습니다. 조회하신 후 목록을 ","C002");
  350. model.SetFocus("grd_voclist");
  351. }
  352. ]]>
  353. </script>
  354. </button>
  355. </group>
  356. <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
  357. <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
  358. <caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
  359. <caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  360. <![CDATA[(1) 접수]]>
  361. <hint>
  362. <![CDATA[
  363. 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인
  364. 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.
  365. ]]>
  366. </hint>
  367. </caption>
  368. <caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  369. <![CDATA[(2) 회신요청]]>
  370. <hint>
  371. <![CDATA[
  372. 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을
  373. 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인
  374. 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.
  375. ]]>
  376. </hint>
  377. </caption>
  378. <caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  379. <![CDATA[(3) 부서처리중]]>
  380. <hint>
  381. <![CDATA[
  382. 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
  383. 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.
  384. ]]>
  385. </hint>
  386. </caption>
  387. <caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  388. <![CDATA[(4) 담당자회신]]>
  389. <hint>
  390. <![CDATA[
  391. 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고
  392. 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가
  393. 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다.
  394. ]]>
  395. </hint>
  396. </caption>
  397. <caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  398. <![CDATA[(5) 승인요청]]>
  399. <hint>
  400. <![CDATA[
  401. 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장
  402. 에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다.
  403. ]]>
  404. </hint>
  405. </caption>
  406. <caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  407. <![CDATA[(6) 부서장승인]]>
  408. <hint>
  409. <![CDATA[
  410. 민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로
  411. 종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다.
  412. ]]>
  413. </hint>
  414. </caption>
  415. <caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  416. <![CDATA[(7) 종결]]>
  417. <hint>
  418. <![CDATA[
  419. 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인
  420. 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.
  421. ]]>
  422. </hint>
  423. </caption>
  424. <caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  425. <![CDATA[(8) 고객회신]]>
  426. <hint>
  427. <![CDATA[
  428. 민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된
  429. 상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고
  430. 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다.
  431. ]]>
  432. </hint>
  433. </caption>
  434. <caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  435. <![CDATA[(9) 처리완료]]>
  436. <hint>
  437. <![CDATA[
  438. 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을
  439. 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지
  440. 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.
  441. ]]>
  442. </hint>
  443. </caption>
  444. <caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  445. <![CDATA[ * 접수취소]]>
  446. <hint>
  447. <![CDATA[
  448. "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미
  449. 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.
  450. ]]>
  451. </hint>
  452. </caption>
  453. <caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  454. <![CDATA[ * 자체처리]]>
  455. <hint>
  456. <![CDATA[
  457. "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.
  458. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.
  459. ]]>
  460. </hint>
  461. </caption>
  462. <caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; ">
  463. <![CDATA[ * 임의종결]]>
  464. <hint>
  465. <![CDATA[
  466. 민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고
  467. 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를
  468. 하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다.
  469. ]]>
  470. </hint>
  471. </caption>
  472. </xhtml:body>
  473. </xhtml:html>