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- <?xml version="1.0" encoding="EUC-KR"?>
- <!--
- * Name : SMCVO02500_VOC추가요청조회
- * Summary : VOC 추가요청 조회
- * Programmer : 김준규
- * Date Written : 2007.01.22
- * History : 2007.11.29
- * Remark :
- -->
- <?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
- <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
- <xhtml:head>
- <xhtml:title>VOC 추가요청 조회</xhtml:title>
- <model id="model1">
- <instance id="instance1">
- <root xmlns="">
- <main>
- <list>
- <voclist>
- <acptseq/>
- <acptdd/>
- <acptkindlrg/>
- <prcsstat/>
- <acpttitl/>
- <deptnm/>
- <empnm/>
- <replreqdd/>
- <patnm/>
- <acpttype/>
- <rereqyn/>
- <rgstseq/>
- <prcsstatcd/>
- </voclist>
- </list>
- </main>
- <send>
- <data>
- <srchacptdd1/>
- <srchacptdd2/>
- <srchacpttypecd/>
- <srchaddprcsstatcd>A</srchaddprcsstatcd>
- <srchdeptcd/>
- <srchdeptnm/>
- <srchpatnm/>
- <srchpid/>
- <srchfstrgstrnm/>
- </data>
- <key>
- <sndacptdd/>
- <sndacptseq/>
- <sndrgstseq/>
- </key>
- </send>
- <init>
- <C0001list>
- <C0001>
- <cdid/>
- <cdnm>전체</cdnm>
- </C0001>
- </C0001list>
- </init>
- </root>
- </instance>
- <submission id="TRCVO02501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/>
- <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
- </model>
- <script type="javascript" ev:event="xforms-ready">
- <![CDATA[
- model.removeNodeset("/root/main/list");
- var reSrchAcptDD1 = model.getValue("/root/send/data/srchacptdd1")
- // 처음 검색 팝업을 띄울 때에는 기본 정보를 안 보여주고, 한번 검색 한 이후에는 최종선택한 정보를 기본적으로 가져옴..
- if ( reSrchAcptDD1 == "" || reSrchAcptDD1 == null ){
- model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-31,"D").getDateFormat());
- model.setValue("/root/send/data/srchacptdd2",getCurrentDate());
- } else {
- submit("TRCVO02501");
- model.SetFocus("grd_voclist");
- }
- zbcfGetCodeList( new Array("C0001"), new Array("/root/init/C0001list"), true );
- fCheckAuth();
- model.refresh();
- ]]>
- </script>
- <script type="javascript">
- <![CDATA[
- function fCheckAuth() {
- // 권한체크
- if (!checkAuth("r")) {
- btnicon_search1.disabled = true;
- btn_search.disabled = true;
- btn_list.disabled = true;
- }
- if (!checkAuth("x")) {
- }
- if (!checkAuth("p")) {
- btn_excsave.disabled = true;
- }
- }
- ]]>
- </script>
- <script type="javascript" src="../../../com/commonweb/js/common.js"/>
- <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
- <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
- <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
- </xhtml:head>
- <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
- <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
- <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:146px; height:14px; ">VOC 추가요청 조회</caption>
- </group>
- <group id="grp_johe" style="left:225px; top:23px; width:970px; height:59px; vertical-align:top; ">
- <shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:59px; "/>
- <caption id="caption2" class="search_name" style="left:15px; top:9px; width:87px; height:17px; ">접수일자 :</caption>
- <input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:105px; top:8px; width:120px; height:19px; "/>
- <caption id="caption3" class="search_no_b" style="left:230px; top:9px; width:12px; height:17px; ">~</caption>
- <input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:245px; top:8px; width:120px; height:19px; "/>
- <caption id="caption4" class="search_name" style="left:394px; top:9px; width:87px; height:17px; ">접수구분 :</caption>
- <select1 id="cmb_SrchAcptTypeCd" ref="/root/send/data/srchacpttypecd" class="combo_search" appearance="minimal" style="left:483px; top:8px; width:130px; height:19px; ">
- <choices>
- <itemset nodeset="/root/init/C0001list/C0001">
- <label ref="cdnm"/>
- <value ref="cdid"/>
- </itemset>
- </choices>
- </select1>
- <caption id="caption5" class="search_name" style="left:640px; top:9px; width:87px; height:17px; ">추가요청 :</caption>
- <select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchaddprcsstatcd" class="combo_s_essential" appearance="minimal" style="left:730px; top:8px; width:130px; height:19px; ">
- <choices>
- <item>
- <label>추가요청</label>
- <value>A</value>
- </item>
- </choices>
- </select1>
- <caption id="caption6" class="search_name" style="left:15px; top:33px; width:89px; height:17px; ">해당부서 :</caption>
- <output id="ipt_SrchDeptCd" ref="/root/send/data/srchdeptcd" class="output_fix" style="left:105px; top:32px; width:5px; height:19px; "/>
- <button id="btnicon_search1" class="icon_search" style="left:210px; top:32px; width:16px; height:16px; ">
- <caption/>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- var search_term = model.getValue("/root/send/data/srchdeptnm");
- var search_condition = "deptnm";
- var receive_deptcd_path = "/root/send/data/srchdeptcd";
- var receive_deptnm_path = "/root/send/data/srchdeptnm";
-
- setParameter("search_condition", search_condition);
- setParameter("search_term", search_term);
- setParameter("receive_deptcd_path", receive_deptcd_path);
- setParameter("receive_deptnm_path", receive_deptnm_path);
-
- modal("SPCCM00300")
-
- clearParameter("search_condition");
- clearParameter("search_term");
- clearParameter("receive_deptcd_path");
- clearParameter("receive_deptnm_path");
- ]]>
- </script>
- </button>
- <input id="ipt_SrchDeptNm" ref="/root/send/data/srchdeptnm" class="input_search" style="left:105px; top:32px; width:100px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btnicon_search1", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption8" class="search_name" style="left:246px; top:33px; width:77px; height:17px; ">환자명 :</caption>
- <input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:324px; top:32px; width:110px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption7" class="search_name" style="left:455px; top:33px; width:87px; height:17px; ">등록번호 :</caption>
- <input id="input1" ref="/root/send/data/srchpid" class="input_search" imemode="disabled" format="9999999999" style="left:545px; top:32px; width:110px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <caption id="caption9" class="search_name" style="left:672px; top:33px; width:77px; height:17px; ">등록자 :</caption>
- <input id="ipt_SrchFstrgstrnm" ref="/root/send/data/srchfstrgstrnm" class="input_search" style="left:750px; top:32px; width:110px; height:19px; ">
- <script type="javascript" ev:event="onkeyup">
- <![CDATA[
- inputEnterKey("btn_search", "DOMActivate");
- ]]>
- </script>
- </input>
- <line id="line1" class="line_4" style="x1:883px; y1:7px; x2:883px; y2:53px; "/>
- <button id="btn_search" class="btn1_letter2" style="left:898px; top:17px; width:56px; height:22px; ">
- <caption>조회</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){
- model.removeNodeset("/root/main/list/voclist");
- submit("TRCVO02501");
- model.SetFocus("grd_voclist");
- }
- ]]>
- </script>
- </button>
- </group>
- <group id="grp_customer" style="left:225px; top:82px; width:970px; height:669px; ">
- <caption id="caption10" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 추가요청 목록</caption>
- <button id="btn_excsave" class="btn2_letter4" style="left:903px; top:5px; width:64px; height:19px; ">
- <caption>엑셀저장</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- var fileName = window.fileDialog("save", ",", false, "VOC추가요청목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls");
- if (fileName != "")
- {
- grd_voclist.saveExcel(fileName);
- }
- ]]>
- </script>
- </button>
- <line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
- <datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" caption="접수번호^접수일자^접수유형^진행상태^제목^해당부서^해당직원^요청일자^환자명^접수구분^추가요청^순서^코드" colsep="^" colwidth="70, 60, 64, 70, 255, 85, 65, 60, 80, 70, 65, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:639px; ">
- <col class="text_center" ref="acptseq"/>
- <col class="text_center" ref="acptdd"/>
- <col class="text_center" ref="acptkindlrg"/>
- <col class="text_center" ref="prcsstat"/>
- <col ref="acpttitl"/>
- <col ref="deptnm"/>
- <col class="text_center" ref="empnm"/>
- <col class="text_center" ref="replreqdd"/>
- <col class="text_center" ref="patnm"/>
- <col class="text_center" ref="acpttype"/>
- <col class="text_center" ref="rereqyn"/>
- <col class="text_center" ref="rgstseq" visibility="hidden"/>
- <col class="text_center" ref="prcsstatcd" visibility="hidden"/>
- <script type="javascript" ev:event="ondblclick">
- <![CDATA[
- var row = grd_voclist.row;
- var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
- var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
- var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
- var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
- if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){
- model.setValue("/root/send/key/sndacptdd", receive_acptdd);
- model.setValue("/root/send/key/sndacptseq", receive_acptseq);
- model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
-
- // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
- // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
- switch (receive_prcsstatcd){
- case "E":
- navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");
- break;
- case "Q":
- navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");
- break;
- case "P":
- navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");
- break;
- case "R":
- navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");
- break;
- case "D":
- navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");
- break;
- case "F":
- navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");
- break;
- case "A":
- navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");
- break;
- case "B":
- navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");
- break;
- case "C":
- navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");
- break;
- case "O":
- navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");
- break;
- case "X":
- navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");
- break;
- case "N":
- navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");
- break;
- default:
- break;
- }
- } else {
- }
- ]]>
- </script>
- </datagrid>
- </group>
- <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
- <caption id="caption20" class="hand" style="left:100px; top:7px; width:440px; height:17px; ">VOC 추가요청 조회에서는 VOC 추가요청한 내역을 보실 수 있습니다.</caption>
- <button id="btn_list" class="btn4_letter5" style="left:878px; top:5px; width:92px; height:22px; ">
- <caption>정보 보기</caption>
- <script type="javascript" ev:event="DOMActivate">
- <![CDATA[
- var row = grd_voclist.row;
- var receive_acptdd = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptdd"));
- var receive_acptseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("acptseq"));
- var receive_rgstseq = grd_voclist.valueMatrix(row, grd_voclist.colRef("rgstseq"));
- var receive_prcsstatcd = grd_voclist.valueMatrix(row, grd_voclist.colRef("prcsstatcd"));
-
- if ((grd_voclist.row > 0) && (grd_voclist.col > 0)){
- model.setValue("/root/send/key/sndacptdd", receive_acptdd);
- model.setValue("/root/send/key/sndacptseq", receive_acptseq);
- model.setValue("/root/send/key/sndrgstseq", receive_rgstseq);
-
- // 진행상태(공통코드) E 접수, C 고객회신, O 처리완료, X 자체처리, N 접수취소
- // 진행상태(공통코드) Q 회신요청, P 부서처리중, R 담당자회신, D 승인요청, F 부서장승인, A 종결, B 임의종결
- switch (receive_prcsstatcd){
- case "E":
- navigate("SMCVO01100", "", "", "", "SMCVO01100", "/root/send", "/root/main/temp");
- break;
- case "Q":
- navigate("SMCVO01200", "", "", "", "SMCVO01200", "/root/send", "/root/main/temp");
- break;
- case "P":
- navigate("SMCVO01300", "", "", "", "SMCVO01300", "/root/send", "/root/main/temp");
- break;
- case "R":
- navigate("SMCVO01400", "", "", "", "SMCVO01400", "/root/send", "/root/main/temp");
- break;
- case "D":
- navigate("SMCVO01500", "", "", "", "SMCVO01500", "/root/send", "/root/main/temp");
- break;
- case "F":
- navigate("SMCVO01600", "", "", "", "SMCVO01600", "/root/send", "/root/main/temp");
- break;
- case "A":
- navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/send", "/root/main/temp");
- break;
- case "B":
- navigate("SMCVO01800", "", "", "", "SMCVO01800", "/root/send", "/root/main/temp");
- break;
- case "C":
- navigate("SMCVO01900", "", "", "", "SMCVO01900", "/root/send", "/root/main/temp");
- break;
- case "O":
- navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/send", "/root/main/temp");
- break;
- case "X":
- navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/send", "/root/main/temp");
- break;
- case "N":
- navigate("SMCVO02200", "", "", "", "SMCVO02200", "/root/send", "/root/main/temp");
- break;
- default:
- break;
- }
- } else if (grd_voclist.col == 0) {
- messageBox("번호를 선택하지 말고 내용을 ","C002");
- } else {
- messageBox("내용을 볼 행을 선택하지 않았거나 선택할 행이 없습니다. 조회하신 후 목록을 ","C002");
- model.SetFocus("grd_voclist");
- }
- ]]>
- </script>
- </button>
- </group>
- <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
- <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
- <caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
- <caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(1) 접수]]>
- <hint>
- <![CDATA[
- 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인
- 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(2) 회신요청]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을
- 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인
- 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.
- ]]>
- </hint>
- </caption>
- <caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(3) 부서처리중]]>
- <hint>
- <![CDATA[
- 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
- 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(4) 담당자회신]]>
- <hint>
- <![CDATA[
- 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고
- 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가
- 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(5) 승인요청]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장
- 에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(6) 부서장승인]]>
- <hint>
- <![CDATA[
- 민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로
- 종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(7) 종결]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인
- 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(8) 고객회신]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된
- 상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고
- 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
- <![CDATA[(9) 처리완료]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을
- 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지
- 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 접수취소]]>
- <hint>
- <![CDATA[
- "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미
- 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 자체처리]]>
- <hint>
- <![CDATA[
- "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.
- 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.
- ]]>
- </hint>
- </caption>
- <caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; ">
- <![CDATA[ * 임의종결]]>
- <hint>
- <![CDATA[
- 민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고
- 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를
- 하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다.
- ]]>
- </hint>
- </caption>
- </xhtml:body>
- </xhtml:html>
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