YNU_JEUS/app_home/himed/webapps/crm/vocmngweb/xrw/SMCVO01900_VOC고객회신내용.xrw

<?xml version="1.0" encoding="EUC-KR"?>
<!--
	* Name		: SMCVO01900_VOC고객회신내용
	* Summary	: VOC 고객회신 내용
	* Programmer	: 김준규
	* Date Written	: 2007.01.22
	* History	: 2007.11.29
	* Remark	: 
-->
<?xml-stylesheet type="text/css" href="../../../com/commonweb/css/common.css" ?>
<xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
	<xhtml:head>
		<xhtml:title>VOC 고객회신 내용</xhtml:title>
		<model id="model1">
			<instance id="instance1">
				<root xmlns="">
					<main>
						<vocdata>
							<accept>
								<pid/>
								<patnm/>
								<acptseq/>
								<acptdd/>
								<genrdd/>
								<acpttype/>
								<prcsstatcd/>
								<acptkindlrg/>
								<acptkindmdl/>
								<acptkindsml/>
								<acpttitl/>
								<acptcnts/>
								<acpviewdd/>
								<openallyn/>
								<deptpidopenyn/>
								<fstrgstrnm/>
								<lastupdtrnm/>
							</accept>
							<deptview>
								<deptnm/>
								<deptcd/>
								<empnm/>
								<empid/>
							</deptview>
							<area>
								<reqdeptnm/>
								<reqdeptcd/>
								<reqempnm/>
								<reqempid/>
								<replreqdd/>
								<csteamreqcnts/>
								<reqacptdd/>
								<reqacptseq/>
								<reqrgstseq/>
								<replacptdd/>
								<repldd/>
								<replpsnnm/>
								<replpsnid/>
								<replcnts/>
								<innraprvpsnnm/>
								<innraprvpsnid/>
								<innraprvcnts/>
								<forceendyn/>
								<endreqdd/>
							</area>
						</vocdata>
						<reqdata>
							<list>
								<reqlist>
									<deptnm/>
									<empnm/>
									<prcsstat/>
									<acptdd/>
									<replreqdd/>
									<replacptdd/>
									<repldd/>
									<endreqdd/>
									<forceendyn/>
									<rereqyn/>
									<endreqyn/>
									<deptcd/>
									<empid/>
									<csteamreqcnts/>
									<replpsnnm/>
									<replpsnid/>
									<innraprvpsnnm/>
									<innraprvpsnid/>
									<innraprvcnts/>
									<replcnts/>
									<repldd/>
									<rgstseq/>
									<acptseq/>
								</reqlist>
							</list>
						</reqdata>
						<aprvdata>
							<acptdd/>
							<acptseq/>
							<aprvreqdd/>
							<aprvreqnm/>
							<aprvdd/>
							<aprvkindflag/>
							<csteamclntnotidt/>
							<csteamclntnoticnts/>
							<prcsstat/>
							<rgstseq/>
						</aprvdata>
						<enddata>
							<area>
								<tretdd/>
								<aftmngflag/>
								<chiefnotiflag/>
								<tretcnts/>
								<reasoncnts/>
								<renewcnts/>
								<acptdd/>
								<acptseq/>
								<replcnts/>
								<acpttype/>
							</area>
						</enddata>
						<vocpopup>
							<title/>
							<contents/>
							<inputmode/>
							<receive_path/>
						</vocpopup>
						<vocdeltemp>
							<delacptdd/>
							<delacptseq/>
							<delrgstseq/>
						</vocdeltemp>
						<voccount>
							<allcount/>
							<endcount/>
						</voccount>
						<temp>
							<data>
								<srchacptdd1/>
								<srchacptdd2/>
								<srchacpttypecd/>
								<srchprcsstatcd/>
								<srchdeptcd/>
								<srchdeptnm/>
								<srchpatnm/>
								<srchpid/>
								<srchfstrgstrnm/>
							</data>
							<key>
								<sndacptdd/>
								<sndacptseq/>
								<sndrgstseq/>
							</key>
						</temp>
						<aprvkey>
							<aprvacptdd/>
							<aprvacptseq/>
							<aprvkindflag>2</aprvkindflag>
						</aprvkey>
					</main>
					<send>
						<data/>
					</send>
					<init>
						<C0001list>
							<cdid/>
							<cdnm/>
						</C0001list>
						<C0003list>
							<cdid/>
							<cdnm/>
						</C0003list>
						<C0004list>
							<cdid/>
							<cdnm/>
						</C0004list>
						<C0005list>
							<cdid/>
							<cdnm/>
						</C0005list>
						<C0006list>
							<cdid/>
							<cdnm/>
						</C0006list>
						<C0007list>
							<cdid/>
							<cdnm/>
						</C0007list>
						<C0008list>
							<cdid/>
							<cdnm/>
						</C0008list>
						<C0009list>
							<cdid/>
							<cdnm/>
						</C0009list>
					</init>
				</root>
			</instance>
			<submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
			<submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/>
			<submission id="TRCVO01202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/voccount"/>
			<submission id="TRCVO01501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/>
			<submission id="TRCVO01701" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/aprvdata"/>
			<submission id="TRCVO01901" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/enddata"/>
			<submission id="TXCVO01901" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/>
			<submission id="TXCVO01902" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/>
		</model>
		<script type="javascript" ev:event="xforms-ready">
			<![CDATA[
				var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd")
				var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq")
				var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq")
				
				if (( reAcptDD == ""  || reAcptDD == null ) || ( reAcptSeq == ""  || reAcptSeq == null ) || ( reRgstSeq == ""  || reRgstSeq == null )) {
					var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007");
					if(rtn == 1){
						navigate("SMCVO00200");	
					} 
				} else {
					submit("TRCVO01201");
					submit("TRCVO01202");
					submit("TRCVO01501");
					submit("TRCVO01701");
					submit("TRCVO01901");
					
					var rePID = model.getValue("/root/main/vocdata/accept/pid")
					if ( rePID == ""  || rePID == null ) {
						btn_mngcustomer.disabled = true;
					}
					
					if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) {
						switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) {
							case "ES" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true );
								break;
							case "PS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true );
								break;
							case "OS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true );
								break;
							case "NS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true );
								break;
							case "TS" :
								cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009";
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true );
								break;
							default :
								zbcfGetCodeList( new Array("C0001", "C0003", "C0004"),  new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true );
								break;
						}
					} else {
						zbcfGetCodeList( new Array("C0001", "C0003"),  new Array("/root/init/C0001list", "/root/init/C0003list"), true );
					}
					
					if (getNodesetCount("/root/main/vocdata/deptview") > 1) {
						btn_refreshcnt.attribute("visibility") = "visible";
					}
				}
				model.setValue("/root/main/enddata/area/tretdd", getCurrentDate());
				fCheckAuth();
				model.refresh();
			]]>
		</script>
		<script type="javascript">
			<![CDATA[
				function fCheckAuth() {
					// 권한체크
					if (!checkAuth("r")) {
						btn_list.disabled = true;
						btnsearch_emp.disabled = true;
						btn_clear.disabled = true;
					}
					if (!checkAuth("x")) {
						btn_modify.disabled = true;
						btn_req.disabled = true;
						btn_popCustomer.disabled = true;
						btn_refresh.disabled = true;
						btn_self.disabled = true;
						btn_del.disabled = true;
					}
					if (!checkAuth("p")) {
					}
				}
			]]>
		</script>
		<script type="javascript" src="../../../com/commonweb/js/common.js"/>
		<script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
		<script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
		<script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
	</xhtml:head>
	<xhtml:body guideline="2,780;" style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
		<group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
			<caption id="caption1" class="tit_1" style="left:0px; top:0px; width:181px; height:14px; ">VOC 고객회신 내용</caption>
		</group>
		<group id="grp_Accept" style="left:225px; top:23px; width:970px; height:205px; ">
			<caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption>
			<line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/>
			<line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/>
			<caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption>
			<output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/>
			<caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption>
			<output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/>
			<caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption>
			<output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/>
			<caption id="caption6" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption>
			<select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:832px; top:21px; width:137px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0001list/C0001">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/>
			<caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption>
			<select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0003list/C0003">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0004list/C0004">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; ">
				<choices>
					<itemset nodeset="/root/init/C0005list/C0005">
						<label ref="cdnm"/>
						<value ref="cdid"/>
					</itemset>
				</choices>
			</select1>
			<caption id="caption3" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption>
			<output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/>
			<caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption>
			<output id="output1" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:832px; top:45px; width:137px; height:19px; "/>
			<line id="line12" class="line_2" style="x1:0px; y1:121px; x2:970px; y2:121px; "/>
			<caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:54px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원이 제기된
부서 및 직원]]>
			</caption>
			<datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:50px; ">
				<col class="text_center" ref="deptnm" _key="true"/>
				<col class="text_center" ref="deptcd" visibility="hidden"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="empid" visibility="hidden"/>
				<col ref="rgstseq" visibility="hidden"/>
			</datagrid>
			<button id="btn_refreshcnt" class="btn2_letter7" visibility="hidden" style="left:566px; top:74px; width:97px; height:19px; ">
				<caption>추가요청 사유</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						model.makeValue("/root/main/temp/key/mode", "B");
						open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
			<select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" overflow="visible" appearance="full" style="left:702px; top:75px; width:136px; height:19px; border-style:none; ">
				<choices>
					<item>
						<label>부서에 환자정보 공개</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<caption id="caption15" style="left:675px; top:98px; width:40px; height:17px; ">등록자</caption>
			<output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:96px; width:80px; height:19px; text-align:center; "/>
			<caption id="caption2" style="left:810px; top:97px; width:65px; height:17px; ">최종수정자</caption>
			<output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:878px; top:96px; width:91px; height:19px; text-align:center; "/>
			<line id="line13" class="line_2" style="x1:0px; y1:145px; x2:970px; y2:145px; "/>
			<caption id="caption33" class="cell_1" style="left:0px; top:123px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption>
			<output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:124px; width:861px; height:19px; "/>
			<line id="line14" class="line_3" style="x1:0px; y1:203px; x2:970px; y2:203px; "/>
			<caption id="caption34" class="cell_1" style="left:0px; top:147px; width:105px; height:57px; text-align:center; vertical-align:middle; ">
				<![CDATA[민원 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts");
						
						model.setValue("/root/main/vocpopup/title", "민원 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:148px; width:861px; height:53px; "/>
			<line id="line16" style="x1:590px; y1:149px; x2:590px; y2:201px; border-color:#c0c0c0; border-style:dotted; "/>
			<button id="btn_popCustomer" class="btn2_letter9" style="left:850px; top:74px; width:119px; height:19px; ">
				<caption>접수고객정보 보기</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVO00800", "", "460", "120", "SPCVO00800", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
		</group>
		<group id="grp_reqlist" style="left:225px; top:228px; width:970px; height:115px; ">
			<caption id="caption21" class="tit_2" style="left:5px; top:10px; width:216px; height:13px; ">해당 부서에 처리요청을 한 목록</caption>
			<line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^접수확인일^처리회신일^종결처리일^임의종결^재요청^종결여부^부서코드^직원ID^의견^답변자^답변자ID^결재자^결재자ID^부서장의견^답변^등록순서^접수순서" colsep="^" colwidth="140, 90, 90, 90, 90, 90, 90, 90, 79, 70, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:31px; width:970px; height:83px; ">
				<col class="text_center" ref="deptnm"/>
				<col class="text_center" ref="empnm"/>
				<col class="text_center" ref="prcsstat"/>
				<col class="text_center" ref="acptdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="repldd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="endreqdd" format="yyyy-mm-dd"/>
				<col class="text_center" ref="forceendyn"/>
				<col class="text_center" ref="rereqyn"/>
				<col class="text_center" ref="endreqyn" visibility="hidden"/>
				<col class="text_center" ref="deptcd" visibility="hidden"/>
				<col class="text_center" ref="empid" visibility="hidden"/>
				<col ref="csteamreqcnts" visibility="hidden"/>
				<col ref="replpsnnm" visibility="hidden"/>
				<col ref="replpsnid" visibility="hidden"/>
				<col ref="innraprvpsnnm" visibility="hidden"/>
				<col ref="innraprvpsnid" visibility="hidden"/>
				<col ref="innraprvcnts" visibility="hidden"/>
				<col ref="replcnts" visibility="hidden"/>
				<col ref="rgstseq" visibility="hidden"/>
				<col ref="acptseq" visibility="hidden"/>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var row = grd_reqlist.row;
						var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm"));
						var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd"));
						var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm"));
						var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid"));
						var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat"));
						var receive_acptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptdd"));
						var receive_acptseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptseq"));
						var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq"));
						var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd"));
						var receive_replacptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replacptdd"));
						var receive_repldd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("repldd"));
						var receive_endreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqdd"));
						var receive_forceendyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("forceendyn"));
						var receive_rereqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rereqyn"));
						var receive_endreqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqyn"));
						var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts"));
						var receive_replpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnnm"));
						var receive_replpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnid"));
						var receive_innraprvpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnnm"));
						var receive_innraprvpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnid"));
						var receive_innraprvcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvcnts"));
						var receive_replcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replcnts"));
						
						if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){
							model.setValue("/root/main/vocdata/area/reqdeptnm", receive_deptnm);
							model.setValue("/root/main/vocdata/area/reqdeptcd", receive_deptcd);
							model.setValue("/root/main/vocdata/area/reqempnm", receive_empnm);
							model.setValue("/root/main/vocdata/area/reqempid", receive_empid);
							
							model.setValue("/root/main/vocdata/area/reqacptdd", receive_acptdd);
							model.setValue("/root/main/vocdata/area/reqacptseq", receive_acptseq);
							model.setValue("/root/main/vocdata/area/reqrgstseq", receive_rgstseq);
							model.setValue("/root/main/vocdata/area/replreqdd", receive_replreqdd);
							model.setValue("/root/main/vocdata/area/replacptdd", receive_replacptdd);
							model.setValue("/root/main/vocdata/area/repldd", receive_repldd);
							model.setValue("/root/main/vocdata/area/endreqdd", receive_endreqdd);
							model.setValue("/root/main/vocdata/area/forceendyn", receive_forceendyn);
							model.setValue("/root/main/vocdata/area/csteamreqcnts", receive_csteamreqcnts);
							model.setValue("/root/main/vocdata/area/replpsnnm", receive_replpsnnm);
							model.setValue("/root/main/vocdata/area/replpsnid", receive_replpsnid);
							model.setValue("/root/main/vocdata/area/innraprvpsnnm", receive_innraprvpsnnm);
							model.setValue("/root/main/vocdata/area/innraprvpsnid", receive_innraprvpsnid);
							model.setValue("/root/main/vocdata/area/innraprvcnts", receive_innraprvcnts);
							if (receive_prcsstat == "부서처리중"){
								model.setValue("/root/main/vocdata/area/replcnts", "");
							} else {
								model.setValue("/root/main/vocdata/area/replcnts", receive_replcnts);
							}
							model.refresh();
						} else {
						}
					]]>
				</script>
			</datagrid>
		</group>
		<group id="grp_req" style="left:225px; top:343px; width:970px; height:191px; ">
			<caption id="caption11" class="tit_2" style="left:5px; top:10px; width:225px; height:13px; ">해당부서에 전달사항 / 회신 내용</caption>
			<select id="chk_forceendyn" ref="/root/main/vocdata/area/forceendyn" disabled="true" overflow="visible" appearance="full" style="left:769px; top:5px; width:96px; height:19px; border-style:none; ">
				<choices>
					<item>
						<label>임의종결 여부</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<button id="button1" class="btn2_letter7" style="left:873px; top:5px; width:97px; height:19px; ">
				<caption>임의종결 사유</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVO02400", "", "460", "120", "SPCVO02400", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
			<line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line6" class="line_2" style="x1:0px; y1:53px; x2:243px; y2:53px; "/>
			<line id="line11" class="line_3" style="x1:0px; y1:77px; x2:970px; y2:77px; "/>
			<caption id="caption13" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption>
			<caption id="caption14" class="cell_1" style="left:0px; top:55px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서관리자</caption>
			<output id="ipt_DeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:130px; height:19px; "/>
			<output id="ipt_DeptCd" ref="/root/main/vocdata/area/reqdeptcd" class="output_fix" visibility="hidden" style="left:256px; top:5px; width:100px; height:19px; "/>
			<output id="ipt_EmpNm" ref="/root/main/vocdata/area/reqempnm" class="output_fix" style="left:108px; top:56px; width:130px; height:19px; "/>
			<output id="ipt_EmpId" ref="/root/main/vocdata/area/reqempid" class="output_fix" visibility="hidden" style="left:362px; top:5px; width:100px; height:19px; "/>
			<caption id="caption17" style="left:520px; top:2px; width:115px; height:23px; font-weight:bold; text-align:center; vertical-align:middle; ">(임의)종결처리일 :</caption>
			<output id="opt_Endreqdt" ref="/root/main/vocdata/area/endreqdd" class="output_fix" format="yyyy-mm-dd" style="left:637px; top:3px; width:100px; height:19px; "/>
			<caption id="caption19" class="cell_1" style="left:241px; top:30px; width:105px; height:48px; text-align:center; vertical-align:middle; ">
				<![CDATA[요청사항]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/area/csteamreqcnts");
						var receive_path = "/root/main/vocdata/area/reqcsteamreqcnts";
						
						model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
												
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_Cnts" ref="/root/main/vocdata/area/csteamreqcnts" class="input_default" scroll="vertical" editable="false" style="left:349px; top:31px; width:620px; height:45px; "/>
			<line id="line17" style="x1:831px; y1:31px; x2:831px; y2:76px; border-color:#c0c0c0; border-style:dotted; "/>
			<line id="line3" class="line_2" style="x1:0px; y1:102px; x2:970px; y2:102px; "/>
			<caption id="caption18" class="cell_1" style="left:241px; top:80px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서접수일</caption>
			<output id="opt_ReplReq" ref="/root/main/vocdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:81px; width:130px; height:19px; "/>
			<caption id="caption20" class="cell_1" style="left:0px; top:80px; width:105px; height:23px; text-align:center; vertical-align:middle; ">답변부서</caption>
			<output id="opt_ChrgDeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:81px; width:130px; height:19px; "/>
			<caption id="caption30" class="cell_1" style="left:483px; top:80px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption>
			<output id="opt_ReplAcptDT" ref="/root/main/vocdata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:81px; width:130px; height:19px; "/>
			<line id="line18" class="line_3" style="x1:0px; y1:189px; x2:970px; y2:189px; "/>
			<caption id="caption32" class="cell_1" style="left:241px; top:104px; width:105px; height:23px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서 답변자]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/rpldata/area/replcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_ReplCnts" ref="/root/main/vocdata/area/replcnts" scroll="vertical" editable="false" style="left:0px; top:128px; width:478px; height:59px; "/>
			<caption id="caption35" class="cell_1" style="left:723px; top:104px; width:105px; height:23px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서장]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_AprvCnts" ref="/root/main/vocdata/area/innraprvcnts" scroll="vertical" editable="false" style="left:483px; top:128px; width:486px; height:59px; "/>
			<output id="output3" ref="/root/main/vocdata/area/replpsnnm" class="output_fix" style="left:349px; top:105px; width:130px; height:19px; "/>
			<output id="output4" ref="/root/main/vocdata/area/innraprvpsnnm" class="output_fix" style="left:831px; top:105px; width:138px; height:19px; "/>
			<caption id="caption7" class="cell_1" style="left:723px; top:80px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리회신일</caption>
			<output id="output5" ref="/root/main/vocdata/area/repldd" class="output_fix" format="yyyy-mm-dd" style="left:831px; top:81px; width:138px; height:19px; "/>
			<caption id="caption22" class="cell_1" style="left:0px; top:104px; width:162px; height:23px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서 답변 내용]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/area/replcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<caption id="caption26" class="cell_1" style="left:483px; top:104px; width:172px; height:23px; text-align:center; vertical-align:middle; ">
				<![CDATA[부서 개선활동 (부서장 의견)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/vocdata/area/innraprvcnts");
						
						model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.refresh();
					]]>
				</script>
			</caption>
		</group>
		<group id="grp_end" style="left:225px; top:535px; width:970px; height:215px; ">
			<caption id="caption8" class="tit_2" style="left:5px; top:10px; width:123px; height:13px; ">개선 및 조치사항</caption>
			<button id="btn_popSelfCnts" class="btn2_letter6" disabled="true" visibility="hidden" style="left:883px; top:4px; width:86px; height:19px; ">
				<caption>자체처리의견</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVO00900", "", "", "", "SPCVO00900", "/root/main/temp/key", "/root/main/temp/key");	
					]]>
				</script>
			</button>
			<line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
			<line id="line4" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/>
			<caption id="caption9" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리일자</caption>
			<input id="ipt_TretDD" ref="/root/main/enddata/area/tretdd" class="input_essential" inputtype="date" style="left:108px; top:31px; width:130px; height:19px; "/>
			<select id="chk_AftMngFlag" ref="/root/main/enddata/area/aftmngflag" overflow="visible" appearance="full" style="left:254px; top:33px; width:100px; height:16px; border-style:none; ">
				<choices>
					<item>
						<label>사후관리 요망</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<select id="chk_mngtTrgtManYN" ref="/root/main/enddata/area/chiefnotiflag" overflow="visible" appearance="full" style="left:365px; top:33px; width:150px; height:16px; border-style:none; ">
				<choices>
					<item>
						<label>병원장 보고 필요 여부</label>
						<value>Y</value>
					</item>
				</choices>
			</select>
			<caption id="caption39" class="cell_1" style="left:580px; top:30px; width:84px; height:23px; text-align:center; vertical-align:middle; ">고객통보일</caption>
			<input id="ipt_CSClntNotiDT" ref="/root/main/aprvdata/csteamclntnotidt" class="input_default" editable="false" format="yyyy-mm-dd" style="left:667px; top:31px; width:100px; height:19px; "/>
			<button id="btn_popNotiCnts" class="btn2_letter7" disabled="false" style="left:772px; top:31px; width:97px; height:19px; ">
				<caption>고객 통보내역</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						open("SPCVO02800", "", "", "", "SPCVO02800", "/root/main/temp", "/root/main/temp");
					]]>
				</script>
			</button>
			<button id="btn_mngcustomer" class="btn5_letter7" disabled="false" style="left:873px; top:31px; width:97px; height:19px; ">
				<caption>관리고객 등록</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var rePID = model.getValue("/root/main/vocdata/accept/pid")
						if ( rePID == ""  || rePID == null ){
							messageBox("관리고객은 등록번호가 있는 환자를 대상으로 메모 및 칭찬, 블랙리스트 등을 관리합니다.\n등록번호가 없으면 관리고객으로 등록할 수 ", "I004");
						} else {
							model.makeValue("/root/main/temp/key/sndPID", rePID);
							open("SPCVO02900", "", "", "", "SPCVO02900", "/root/main/temp", "/root/main/temp");
						}
				]]>
				</script>
			</button>
			<line id="line7" class="line_2" style="x1:0px; y1:138px; x2:970px; y2:138px; "/>
			<caption id="caption40" class="cell_1" style="left:0px; top:54px; width:105px; height:85px; text-align:center; vertical-align:middle; ">
				<![CDATA[처리내용
(조치 및 경과)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/tretcnts");
						var receive_path = "/root/main/enddata/area/tretcnts";
						
						model.setValue("/root/main/vocpopup/title", "처리내용\n(조치 및 경과)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_TretCnts" ref="/root/main/enddata/area/tretcnts" class="input_essential" scroll="vertical" style="left:108px; top:55px; width:861px; height:81px; "/>
			<line id="line19" style="x1:590px; y1:55px; x2:590px; y2:136px; border-color:#c0c0c0; border-style:dotted; "/>
			<line id="line20" class="line_3" style="x1:0px; y1:213px; x2:970px; y2:213px; "/>
			<caption id="caption10" class="cell_1" style="left:0px; top:140px; width:105px; height:73px; text-align:center; vertical-align:middle; ">
				<![CDATA[원인분석]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/reasoncnts");
						var receive_path = "/root/main/enddata/area/reasoncnts";
						
						model.setValue("/root/main/vocpopup/title", "원인분석");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_reasoncnts" ref="/root/main/enddata/area/reasoncnts" scroll="vertical" style="left:108px; top:141px; width:370px; height:69px; "/>
			<caption id="caption12" class="cell_1" style="left:482px; top:140px; width:105px; height:73px; text-align:center; vertical-align:middle; ">
				<![CDATA[개선활동
(처리결과)]]>
				<script type="javascript" ev:event="ondblclick">
					<![CDATA[
						var s_contents = model.getValue("/root/main/enddata/area/renewcnts");
						var receive_path = "/root/main/enddata/area/renewcnts";
						
						model.setValue("/root/main/vocpopup/title", "개선활동\n(처리결과)");
						model.setValue("/root/main/vocpopup/contents", s_contents);
						model.makeValue("/root/main/vocpopup/inputmode", "i");
						model.makeValue("/root/main/vocpopup/receive_path", receive_path);
						
						open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");	
						
						model.setValue("/root/main/vocpopup/title", "");
						model.setValue("/root/main/vocpopup/contents", "");
						model.setValue("/root/main/vocpopup/inputmode", "");
						model.setValue("/root/main/vocpopup/receive_path", "");
						model.refresh();
					]]>
				</script>
			</caption>
			<textarea id="tar_renewcnts" ref="/root/main/enddata/area/renewcnts" scroll="vertical" style="left:589px; top:141px; width:380px; height:69px; "/>
			<select1 id="cmb_Aprvkindflag" ref="/root/main/aprvdata/aprvkindflag" class="combo_default" disabled="true" appearance="minimal" style="left:269px; top:4px; width:150px; height:19px; ">
				<choices>
					<item>
						<label>처리 후 승인 (先처리)</label>
						<value>2</value>
					</item>
					<item>
						<label>승인 후 처리</label>
						<value>1</value>
					</item>
					<item>
						<label/>
						<value/>
					</item>
				</choices>
			</select1>
			<output id="opt_Aprvdd" ref="/root/main/aprvdata/aprvdd" class="output_fix" format="yyyy-mm-dd" style="left:732px; top:4px; width:100px; height:19px; "/>
			<caption id="caption27" class="cell_2" style="left:645px; top:1px; width:84px; height:23px; text-align:center; vertical-align:middle; ">승인정보</caption>
			<caption id="caption16" class="cell_2" style="left:171px; top:1px; width:94px; height:23px; text-align:center; vertical-align:middle; ">승인요청정보</caption>
			<output id="opt_Aprvreqnm" ref="/root/main/aprvdata/aprvreqnm" class="output_fix" style="left:525px; top:4px; width:110px; height:19px; "/>
			<output id="opt_Aprvreqdd" ref="/root/main/aprvdata/aprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:422px; top:4px; width:100px; height:19px; "/>
		</group>
		<group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
			<button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
				<caption>목록</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
					navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");	
				]]>
				</script>
			</button>
			<button id="btn_done" class="btn4_letter4" style="left:890px; top:5px; width:80px; height:22px; ">
				<caption>완료처리</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						var rtn = messageBox("현재 VOC에 대하여 모든 처리가 끝나게 됩니다.", "Q003");
						if(rtn == 6){
							var replcnts = model.getValue("/root/main/vocdata/area/replcnts");
							var acpttype = model.getValue("/root/main/vocdata/accept/acpttype");
							model.makeValue("/root/main/enddata/area/replcnts", replcnts);
							model.makeValue("/root/main/enddata/area/acpttype", acpttype);
							
							var aftmngflag = model.getValue("/root/main/enddata/area/aftmngflag");
							if (aftmngflag == "") {
								model.setValue("/root/main/enddata/area/aftmngflag", "N");
							} else {
								model.setValue("/root/main/enddata/area/aftmngflag", "Y")
							}
							
							if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){
								if (submit("TXCVO01902")){
									messageBox("현재 VOC에 대한 완료 처리가 ", "I002");
									navigate("SMCVO02000", "", "", "", "SMCVO02000", "/root/main/temp", "/root/main/temp");	
								}								
							}
						}						
					]]>
				</script>
			</button>
			<button id="btn_save" class="btn4_letter2" style="left:832px; top:5px; width:56px; height:22px; ">
				<caption>저장</caption>
				<script type="javascript" ev:event="DOMActivate">
					<![CDATA[
						if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){
							submit("TXCVO01901");
							messageBox("처리 내용의 저장이 ", "I002");
						}
					]]>
				</script>
			</button>
		</group>
		<group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; ">
			<shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
			<caption id="caption31" style="left:12px; top:5px; width:650px; height:17px; ">
				<![CDATA[접수 / 접수취소 / 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 -> 종결 / 임의종결 -> 승인요청 -> 부서장승인 ->]]>
			</caption>
			<caption id="caption36" class="hand" style="left:659px; top:5px; width:79px; height:17px; ">고객회신</caption>
			<caption id="caption42" style="left:733px; top:5px; width:77px; height:17px; ">
				<![CDATA[ -> 처리완료]]>
			</caption>
		</group>
		<import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
		<shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
		<caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
		<caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(1) 접수]]>
			<hint>
				<![CDATA[
  민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인   
  정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(2) 회신요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을     
  하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인  
  경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.     
]]>
			</hint>
		</caption>
		<caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(3) 부서처리중]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』  
  버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.    
]]>
			</hint>
		</caption>
		<caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(4) 부서회신]]>
			<hint>
				<![CDATA[
  각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고      
  부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가    
  민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다.            
]]>
			</hint>
		</caption>
		<caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(5) 종결 / 임의종결]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인   
  버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.  
  해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이   
  없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결      
  처리한 효과와 같은 효과를 줄 수 있다.                                      
]]>
			</hint>
		</caption>
		<caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(6) 승인요청]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는    
  "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을  
  위한 부서장 승인 요청을 하면【승인요청】상태가 된다.          
]]>
			</hint>
		</caption>
		<caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(7) 부서장승인]]>
			<hint>
				<![CDATA[
  민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을  
  위한 부서장 승인을 하면【부서장승인】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(8) 고객회신]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여    
  민원인에게 그 결과를 알려주고 경과 내용을 입력하고          
  고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. 
]]>
			</hint>
		</caption>
		<caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
			<![CDATA[(9) 처리완료]]>
			<hint>
				<![CDATA[
  민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을    
  적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지   
  여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.           
]]>
			</hint>
		</caption>
		<caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 접수취소]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미      
  프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.      
]]>
			</hint>
		</caption>
		<caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
			<![CDATA[   * 자체처리]]>
			<hint>
				<![CDATA[
  "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.   
  하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.       
]]>
			</hint>
		</caption>
	</xhtml:body>
</xhtml:html>