SMCVO01500_VOC종결내용.xrw 41 KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400401402403404405406407408409410411412413414415416417418419420421422423424425426427428429430431432433434435436437438439440441442443444445446447448449450451452453454455456457458459460461462463464465466467468469470471472473474475476477478479480481482483484485486487488489490491492493494495496497498499500501502503504505506507508509510511512513514515516517518519520521522523524525526527528529530531532533534535536537538539540541542543544545546547548549550551552553554555556557558559560561562563564565566567568569570571572573574575576577578579580581582583584585586587588589590591592593594595596597598599600601602603604605606607608609610611612613614615616617618619620621622623624625626627628629630631632633634635636637638639640641642643644645646647648649650651652653654655656657658659660661662663664665666667668669670671672673674675676677678679680681682683684685686687688689690691692693694695696697698699700701702703704705706707708709710711712713714715716717718719720721722723724725726727728729730731732733734735736737738739740741742743744745746747748749750751752753754755756757758759760761762763764765766767768769770771772773774775776777778779780781782783784785786787788789790791792793794795796797798799800801802803804805806807808809810811812813814815816817818819820821822823824825826
  1. <?xml version="1.0" encoding="EUC-KR"?>
  2. <!--
  3. * Name : SMCVO01500_VOC종결내용
  4. * Summary : VOC 부서 종결 내용
  5. * Programmer : 김준규
  6. * Date Written : 2007.01.22
  7. * History : 2007.11.29
  8. * Remark :
  9. -->
  10. <?xml-stylesheet href="../../../com/commonweb/css/common.css" type="text/css" ?>
  11. <xhtml:html xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.w3.org/2002/01/xforms" xmlns:ev="http://www.w3.org/2001/xml-events">
  12. <xhtml:head>
  13. <xhtml:title>VOC 부서 종결 내용</xhtml:title>
  14. <model id="model1">
  15. <instance id="instance1">
  16. <root xmlns="">
  17. <main>
  18. <vocdata>
  19. <accept>
  20. <pid/>
  21. <patnm/>
  22. <acptseq/>
  23. <acptdd/>
  24. <genrdd/>
  25. <acpttype/>
  26. <prcsstatcd/>
  27. <acptkindlrg/>
  28. <acptkindmdl/>
  29. <acptkindsml/>
  30. <acpttitl/>
  31. <acptcnts/>
  32. <acpviewdd/>
  33. <openallyn/>
  34. <deptpidopenyn/>
  35. <fstrgstrnm/>
  36. <lastupdtrnm/>
  37. </accept>
  38. <deptview>
  39. <deptnm/>
  40. <deptcd/>
  41. <empnm/>
  42. <empid/>
  43. </deptview>
  44. <area>
  45. <reqdeptnm/>
  46. <reqdeptcd/>
  47. <reqempnm/>
  48. <reqempid/>
  49. <replreqdd/>
  50. <csteamreqcnts/>
  51. <reqacptdd/>
  52. <reqacptseq/>
  53. <reqrgstseq/>
  54. <replacptdd/>
  55. <repldd/>
  56. <replpsnnm/>
  57. <replpsnid/>
  58. <replcnts/>
  59. <innraprvpsnnm/>
  60. <innraprvpsnid/>
  61. <innraprvcnts/>
  62. <forceendyn/>
  63. <endreqdd/>
  64. </area>
  65. </vocdata>
  66. <reqdata>
  67. <list>
  68. <reqlist>
  69. <deptnm/>
  70. <empnm/>
  71. <prcsstat/>
  72. <acptdd/>
  73. <replreqdd/>
  74. <replacptdd/>
  75. <repldd/>
  76. <endreqdd/>
  77. <forceendyn/>
  78. <rereqyn/>
  79. <endreqyn/>
  80. <deptcd/>
  81. <empid/>
  82. <csteamreqcnts/>
  83. <replpsnnm/>
  84. <replpsnid/>
  85. <innraprvpsnnm/>
  86. <innraprvpsnid/>
  87. <innraprvcnts/>
  88. <replcnts/>
  89. <repldd/>
  90. <rgstseq/>
  91. <acptseq/>
  92. </reqlist>
  93. </list>
  94. </reqdata>
  95. <vocpopup>
  96. <title/>
  97. <contents/>
  98. <inputmode/>
  99. <receive_path/>
  100. </vocpopup>
  101. <vocdeltemp>
  102. <delacptdd/>
  103. <delacptseq/>
  104. <delrgstseq/>
  105. </vocdeltemp>
  106. <voccount>
  107. <allcount/>
  108. <endcount/>
  109. </voccount>
  110. <temp>
  111. <data>
  112. <srchacptdd1/>
  113. <srchacptdd2/>
  114. <srchacpttypecd/>
  115. <srchprcsstatcd/>
  116. <srchdeptcd/>
  117. <srchdeptnm/>
  118. <srchpatnm/>
  119. <srchpid/>
  120. <srchfstrgstrnm/>
  121. </data>
  122. <key>
  123. <sndacptdd/>
  124. <sndacptseq/>
  125. <sndrgstseq/>
  126. </key>
  127. </temp>
  128. <aprvkey>
  129. <aprvacptdd/>
  130. <aprvacptseq/>
  131. <aprvkindflag>2</aprvkindflag>
  132. </aprvkey>
  133. </main>
  134. <send>
  135. <data/>
  136. </send>
  137. <init>
  138. <C0001list>
  139. <cdid/>
  140. <cdnm/>
  141. </C0001list>
  142. <C0003list>
  143. <cdid/>
  144. <cdnm/>
  145. </C0003list>
  146. <C0004list>
  147. <cdid/>
  148. <cdnm/>
  149. </C0004list>
  150. <C0005list>
  151. <cdid/>
  152. <cdnm/>
  153. </C0005list>
  154. <C0006list>
  155. <cdid/>
  156. <cdnm/>
  157. </C0006list>
  158. <C0007list>
  159. <cdid/>
  160. <cdnm/>
  161. </C0007list>
  162. <C0008list>
  163. <cdid/>
  164. <cdnm/>
  165. </C0008list>
  166. <C0009list>
  167. <cdid/>
  168. <cdnm/>
  169. </C0009list>
  170. </init>
  171. </root>
  172. </instance>
  173. <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/>
  174. <submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/>
  175. <submission id="TRCVO01202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/voccount"/>
  176. <submission id="TRCVO01501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/>
  177. <submission id="TXCVO01501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/aprvkey"/>
  178. </model>
  179. <script type="javascript" ev:event="xforms-ready">
  180. <![CDATA[
  181. var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd")
  182. var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq")
  183. var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq")
  184. if (( reAcptDD == "" || reAcptDD == null ) || ( reAcptSeq == "" || reAcptSeq == null ) || ( reRgstSeq == "" || reRgstSeq == null )) {
  185. var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007");
  186. if(rtn == 1){
  187. navigate("SMCVO00200");
  188. }
  189. } else {
  190. submit("TRCVO01201");
  191. submit("TRCVO01202");
  192. submit("TRCVO01501");
  193. var reAllcount = model.getValue("/root/main/voccount/allcount")
  194. var reEndcount = model.getValue("/root/main/voccount/endcount")
  195. if (reAllcount - reEndcount > 0){
  196. btn_aprvreq.disabled = true;
  197. rdo_aprvflag1.disabled = true;
  198. rdo_aprvflag2.disabled = true;
  199. cpt_caution.visible = true;
  200. cpt_normal.visible = false;
  201. } else {
  202. btn_aprvreq.disabled = false;
  203. rdo_aprvflag1.disabled = false;
  204. rdo_aprvflag2.disabled = false;
  205. cpt_caution.visible = false;
  206. cpt_normal.visible = true;
  207. }
  208. if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) {
  209. switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) {
  210. case "ES" :
  211. cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005";
  212. zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true );
  213. break;
  214. case "PS" :
  215. cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006";
  216. zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true );
  217. break;
  218. case "OS" :
  219. cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007";
  220. zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true );
  221. break;
  222. case "NS" :
  223. cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008";
  224. zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true );
  225. break;
  226. case "TS" :
  227. cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009";
  228. zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true );
  229. break;
  230. default :
  231. zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true );
  232. break;
  233. }
  234. } else {
  235. zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true );
  236. }
  237. if (getNodesetCount("/root/main/vocdata/deptview") > 1) {
  238. btn_refreshcnt.attribute("visibility") = "visible";
  239. }
  240. }
  241. fCheckAuth();
  242. model.refresh();
  243. ]]>
  244. </script>
  245. <script type="javascript">
  246. <![CDATA[
  247. function fCheckAuth() {
  248. // 권한체크
  249. if (!checkAuth("r")) {
  250. btn_list.disabled = true;
  251. btnsearch_emp.disabled = true;
  252. btn_clear.disabled = true;
  253. }
  254. if (!checkAuth("x")) {
  255. btn_modify.disabled = true;
  256. btn_req.disabled = true;
  257. btn_popCustomer.disabled = true;
  258. btn_refresh.disabled = true;
  259. btn_self.disabled = true;
  260. btn_del.disabled = true;
  261. }
  262. if (!checkAuth("p")) {
  263. }
  264. }
  265. function fNavigateAdd() {
  266. navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");
  267. }
  268. ]]>
  269. </script>
  270. <script type="javascript" src="../../../com/commonweb/js/common.js"/>
  271. <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/>
  272. <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/>
  273. <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/>
  274. </xhtml:head>
  275. <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; ">
  276. <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; ">
  277. <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:181px; height:14px; ">VOC 부서 종결 내용</caption>
  278. </group>
  279. <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:281px; ">
  280. <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption>
  281. <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/>
  282. <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/>
  283. <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption>
  284. <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/>
  285. <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption>
  286. <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/>
  287. <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption>
  288. <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/>
  289. <caption id="caption6" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption>
  290. <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:832px; top:21px; width:137px; height:19px; ">
  291. <choices>
  292. <itemset nodeset="/root/init/C0001list/C0001">
  293. <label ref="cdnm"/>
  294. <value ref="cdid"/>
  295. </itemset>
  296. </choices>
  297. </select1>
  298. <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/>
  299. <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption>
  300. <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; ">
  301. <choices>
  302. <itemset nodeset="/root/init/C0003list/C0003">
  303. <label ref="cdnm"/>
  304. <value ref="cdid"/>
  305. </itemset>
  306. </choices>
  307. </select1>
  308. <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; ">
  309. <choices>
  310. <itemset nodeset="/root/init/C0004list/C0004">
  311. <label ref="cdnm"/>
  312. <value ref="cdid"/>
  313. </itemset>
  314. </choices>
  315. </select1>
  316. <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; ">
  317. <choices>
  318. <itemset nodeset="/root/init/C0005list/C0005">
  319. <label ref="cdnm"/>
  320. <value ref="cdid"/>
  321. </itemset>
  322. </choices>
  323. </select1>
  324. <caption id="caption3" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption>
  325. <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/>
  326. <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption>
  327. <output id="output1" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:832px; top:45px; width:137px; height:19px; "/>
  328. <line id="line12" class="line_2" style="x1:0px; y1:142px; x2:970px; y2:142px; "/>
  329. <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:75px; text-align:center; vertical-align:middle; ">
  330. <![CDATA[민원이 제기된
  331. 부서 및 직원]]>
  332. </caption>
  333. <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:73px; ">
  334. <col class="text_center" ref="deptnm" _key="true"/>
  335. <col class="text_center" ref="deptcd" visibility="hidden"/>
  336. <col class="text_center" ref="empnm"/>
  337. <col class="text_center" ref="empid" visibility="hidden"/>
  338. <col ref="rgstseq" visibility="hidden"/>
  339. </datagrid>
  340. <select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" overflow="visible" appearance="full" style="left:833px; top:100px; width:136px; height:19px; border-style:none; ">
  341. <choices>
  342. <item>
  343. <label>부서에 환자정보 공개</label>
  344. <value>Y</value>
  345. </item>
  346. </choices>
  347. </select>
  348. <caption id="caption15" style="left:675px; top:123px; width:40px; height:17px; ">등록자</caption>
  349. <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:121px; width:80px; height:19px; text-align:center; "/>
  350. <caption id="caption2" style="left:810px; top:122px; width:65px; height:17px; ">최종수정자</caption>
  351. <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:878px; top:121px; width:91px; height:19px; text-align:center; "/>
  352. <line id="line13" class="line_2" style="x1:0px; y1:166px; x2:970px; y2:166px; "/>
  353. <caption id="caption33" class="cell_1" style="left:0px; top:144px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption>
  354. <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:145px; width:861px; height:19px; "/>
  355. <line id="line14" class="line_3" style="x1:0px; y1:279px; x2:970px; y2:279px; "/>
  356. <caption id="caption34" class="cell_1" style="left:0px; top:168px; width:105px; height:112px; text-align:center; vertical-align:middle; ">
  357. <![CDATA[민원 내용]]>
  358. <script type="javascript" ev:event="ondblclick">
  359. <![CDATA[
  360. var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts");
  361. model.setValue("/root/main/vocpopup/title", "민원 내용");
  362. model.setValue("/root/main/vocpopup/contents", s_contents);
  363. open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");
  364. model.setValue("/root/main/vocpopup/title", "");
  365. model.setValue("/root/main/vocpopup/contents", "");
  366. model.refresh();
  367. ]]>
  368. </script>
  369. </caption>
  370. <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:169px; width:861px; height:103px; "/>
  371. <line id="line16" style="x1:590px; y1:169px; x2:590px; y2:272px; border-color:#c0c0c0; border-style:dotted; "/>
  372. <button id="btn_popCustomer" class="btn2_letter9" style="left:850px; top:74px; width:119px; height:19px; ">
  373. <caption>접수고객정보 보기</caption>
  374. <script type="javascript" ev:event="DOMActivate">
  375. <![CDATA[
  376. open("SPCVO00800", "", "460", "120", "SPCVO00800", "/root/main/temp/key", "/root/main/temp/key");
  377. ]]>
  378. </script>
  379. </button>
  380. <button id="btn_refresh" class="btn5_letter7" style="left:566px; top:74px; width:97px; height:19px; ">
  381. <caption>추가 요청하기</caption>
  382. <script type="javascript" ev:event="DOMActivate">
  383. <![CDATA[
  384. open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key");
  385. ]]>
  386. </script>
  387. </button>
  388. <button id="btn_refreshcnt" class="btn2_letter7" visibility="hidden" style="left:566px; top:96px; width:97px; height:19px; ">
  389. <caption>추가요청 사유</caption>
  390. <script type="javascript" ev:event="DOMActivate">
  391. <![CDATA[
  392. model.makeValue("/root/main/temp/key/mode", "B");
  393. open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key");
  394. ]]>
  395. </script>
  396. </button>
  397. </group>
  398. <group id="grp_reqlist" style="left:225px; top:306px; width:970px; height:116px; ">
  399. <caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">해당 부서에 처리요청을 한 목록</caption>
  400. <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
  401. <datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^접수확인일^처리회신일^종결처리일^임의종결^재요청^종결여부^부서코드^직원ID^의견^답변자^답변자ID^결재자^결재자ID^부서장의견^답변^등록순서^접수순서" colsep="^" colwidth="140, 90, 90, 90, 90, 90, 90, 90, 79, 70, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:31px; width:970px; height:84px; ">
  402. <col class="text_center" ref="deptnm"/>
  403. <col class="text_center" ref="empnm"/>
  404. <col class="text_center" ref="prcsstat"/>
  405. <col class="text_center" ref="acptdd" format="yyyy-mm-dd"/>
  406. <col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/>
  407. <col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/>
  408. <col class="text_center" ref="repldd" format="yyyy-mm-dd"/>
  409. <col class="text_center" ref="endreqdd" format="yyyy-mm-dd"/>
  410. <col class="text_center" ref="forceendyn"/>
  411. <col class="text_center" ref="rereqyn"/>
  412. <col class="text_center" ref="endreqyn" visibility="hidden"/>
  413. <col class="text_center" ref="deptcd" visibility="hidden"/>
  414. <col class="text_center" ref="empid" visibility="hidden"/>
  415. <col ref="csteamreqcnts" visibility="hidden"/>
  416. <col ref="replpsnnm" visibility="hidden"/>
  417. <col ref="replpsnid" visibility="hidden"/>
  418. <col ref="innraprvpsnnm" visibility="hidden"/>
  419. <col ref="innraprvpsnid" visibility="hidden"/>
  420. <col ref="innraprvcnts" visibility="hidden"/>
  421. <col ref="replcnts" visibility="hidden"/>
  422. <col ref="rgstseq" visibility="hidden"/>
  423. <col ref="acptseq" visibility="hidden"/>
  424. <script type="javascript" ev:event="ondblclick">
  425. <![CDATA[
  426. var row = grd_reqlist.row;
  427. var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm"));
  428. var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd"));
  429. var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm"));
  430. var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid"));
  431. var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat"));
  432. var receive_acptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptdd"));
  433. var receive_acptseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptseq"));
  434. var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq"));
  435. var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd"));
  436. var receive_replacptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replacptdd"));
  437. var receive_repldd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("repldd"));
  438. var receive_endreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqdd"));
  439. var receive_forceendyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("forceendyn"));
  440. var receive_rereqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rereqyn"));
  441. var receive_endreqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqyn"));
  442. var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts"));
  443. var receive_replpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnnm"));
  444. var receive_replpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnid"));
  445. var receive_innraprvpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnnm"));
  446. var receive_innraprvpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnid"));
  447. var receive_innraprvcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvcnts"));
  448. var receive_replcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replcnts"));
  449. if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){
  450. model.setValue("/root/main/vocdata/area/reqdeptnm", receive_deptnm);
  451. model.setValue("/root/main/vocdata/area/reqdeptcd", receive_deptcd);
  452. model.setValue("/root/main/vocdata/area/reqempnm", receive_empnm);
  453. model.setValue("/root/main/vocdata/area/reqempid", receive_empid);
  454. model.setValue("/root/main/vocdata/area/reqacptdd", receive_acptdd);
  455. model.setValue("/root/main/vocdata/area/reqacptseq", receive_acptseq);
  456. model.setValue("/root/main/vocdata/area/reqrgstseq", receive_rgstseq);
  457. model.setValue("/root/main/vocdata/area/replreqdd", receive_replreqdd);
  458. model.setValue("/root/main/vocdata/area/replacptdd", receive_replacptdd);
  459. model.setValue("/root/main/vocdata/area/repldd", receive_repldd);
  460. model.setValue("/root/main/vocdata/area/endreqdd", receive_endreqdd);
  461. model.setValue("/root/main/vocdata/area/forceendyn", receive_forceendyn);
  462. model.setValue("/root/main/vocdata/area/csteamreqcnts", receive_csteamreqcnts);
  463. model.setValue("/root/main/vocdata/area/replpsnnm", receive_replpsnnm);
  464. model.setValue("/root/main/vocdata/area/replpsnid", receive_replpsnid);
  465. model.setValue("/root/main/vocdata/area/innraprvpsnnm", receive_innraprvpsnnm);
  466. model.setValue("/root/main/vocdata/area/innraprvpsnid", receive_innraprvpsnid);
  467. model.setValue("/root/main/vocdata/area/innraprvcnts", receive_innraprvcnts);
  468. if (receive_prcsstat == "부서처리중"){
  469. model.setValue("/root/main/vocdata/area/replcnts", "");
  470. } else {
  471. model.setValue("/root/main/vocdata/area/replcnts", receive_replcnts);
  472. }
  473. model.refresh();
  474. } else {
  475. }
  476. ]]>
  477. </script>
  478. </datagrid>
  479. </group>
  480. <group id="grp_req" style="left:225px; top:424px; width:970px; height:326px; ">
  481. <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:225px; height:13px; ">해당부서에 전달사항 / 회신 내용</caption>
  482. <caption id="caption10" class="hand" style="left:312px; top:7px; width:115px; height:17px; font-weight:bold; ">해당 VOC는 총</caption>
  483. <output id="opt_allcount" ref="/root/main/voccount/allcount" style="left:429px; top:6px; width:20px; height:19px; font-weight:bold; color:#0000ff; text-align:right; "/>
  484. <caption id="caption8" style="left:450px; top:7px; width:65px; height:17px; font-weight:bold; ">건 중에서</caption>
  485. <output id="opt_endcount" ref="/root/main/voccount/endcount" style="left:514px; top:6px; width:20px; height:19px; font-weight:bold; color:#0000ff; text-align:right; "/>
  486. <caption id="caption9" style="left:535px; top:7px; width:206px; height:17px; font-weight:bold; ">건이 종결/임의종결된 상태입니다.</caption>
  487. <select id="chk_forceendyn" ref="/root/main/vocdata/area/forceendyn" disabled="true" overflow="visible" appearance="full" style="left:768px; top:5px; width:96px; height:19px; border-style:none; ">
  488. <choices>
  489. <item>
  490. <label>임의종결 여부</label>
  491. <value>Y</value>
  492. </item>
  493. </choices>
  494. </select>
  495. <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/>
  496. <line id="line6" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/>
  497. <caption id="caption13" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption>
  498. <caption id="caption14" class="cell_1" style="left:286px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서관리자</caption>
  499. <output id="ipt_DeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:170px; height:19px; "/>
  500. <output id="ipt_DeptCd" ref="/root/main/vocdata/area/reqdeptcd" class="output_fix" visibility="hidden" style="left:176px; top:31px; width:100px; height:19px; "/>
  501. <output id="ipt_EmpNm" ref="/root/main/vocdata/area/reqempnm" class="output_fix" style="left:394px; top:31px; width:120px; height:19px; "/>
  502. <output id="ipt_EmpId" ref="/root/main/vocdata/area/reqempid" class="output_fix" visibility="hidden" style="left:537px; top:31px; width:100px; height:19px; "/>
  503. <caption id="caption17" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">(임의)종결처리일</caption>
  504. <output id="opt_Endreqdt" ref="/root/main/vocdata/area/endreqdd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:31px; width:137px; height:19px; "/>
  505. <line id="line11" class="line_3" style="x1:0px; y1:173px; x2:970px; y2:173px; "/>
  506. <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:120px; text-align:center; vertical-align:middle; ">
  507. <![CDATA[요청사항]]>
  508. <script type="javascript" ev:event="ondblclick">
  509. <![CDATA[
  510. var s_contents = model.getValue("/root/main/vocdata/area/csteamreqcnts");
  511. var receive_path = "/root/main/vocdata/area/reqcsteamreqcnts";
  512. model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견");
  513. model.setValue("/root/main/vocpopup/contents", s_contents);
  514. model.makeValue("/root/main/vocpopup/inputmode", "i");
  515. model.makeValue("/root/main/vocpopup/receive_path", receive_path);
  516. open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");
  517. model.setValue("/root/main/vocpopup/title", "");
  518. model.setValue("/root/main/vocpopup/contents", "");
  519. model.setValue("/root/main/vocpopup/inputmode", "");
  520. model.setValue("/root/main/vocpopup/receive_path", "");
  521. model.refresh();
  522. ]]>
  523. </script>
  524. </caption>
  525. <textarea id="tar_Cnts" ref="/root/main/vocdata/area/csteamreqcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:54px; width:861px; height:117px; "/>
  526. <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:171px; border-color:#c0c0c0; border-style:dotted; "/>
  527. <line id="line3" class="line_2" style="x1:0px; y1:197px; x2:970px; y2:197px; "/>
  528. <caption id="caption18" class="cell_1" style="left:241px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서접수일</caption>
  529. <output id="opt_ReplReq" ref="/root/main/vocdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:176px; width:130px; height:19px; "/>
  530. <caption id="caption20" class="cell_1" style="left:0px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption>
  531. <output id="opt_ChrgDeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:176px; width:130px; height:19px; "/>
  532. <caption id="caption30" class="cell_1" style="left:483px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption>
  533. <output id="opt_ReplAcptDT" ref="/root/main/vocdata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:176px; width:130px; height:19px; "/>
  534. <line id="line18" class="line_3" style="x1:0px; y1:324px; x2:970px; y2:324px; "/>
  535. <caption id="caption32" class="cell_1" style="left:241px; top:199px; width:105px; height:23px; text-align:center; vertical-align:middle; ">
  536. <![CDATA[부서 답변자]]>
  537. <script type="javascript" ev:event="ondblclick">
  538. <![CDATA[
  539. var s_contents = model.getValue("/root/main/rpldata/area/replcnts");
  540. model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
  541. model.setValue("/root/main/vocpopup/contents", s_contents);
  542. open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");
  543. model.setValue("/root/main/vocpopup/title", "");
  544. model.setValue("/root/main/vocpopup/contents", "");
  545. model.refresh();
  546. ]]>
  547. </script>
  548. </caption>
  549. <textarea id="tar_ReplCnts" ref="/root/main/vocdata/area/replcnts" scroll="vertical" editable="false" style="left:0px; top:223px; width:478px; height:99px; "/>
  550. <caption id="caption35" class="cell_1" style="left:723px; top:199px; width:105px; height:23px; text-align:center; vertical-align:middle; ">
  551. <![CDATA[부서장]]>
  552. <script type="javascript" ev:event="ondblclick">
  553. <![CDATA[
  554. var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts");
  555. model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)");
  556. model.setValue("/root/main/vocpopup/contents", s_contents);
  557. open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup");
  558. model.setValue("/root/main/vocpopup/title", "");
  559. model.setValue("/root/main/vocpopup/contents", "");
  560. model.refresh();
  561. ]]>
  562. </script>
  563. </caption>
  564. <textarea id="tar_AprvCnts" ref="/root/main/vocdata/area/innraprvcnts" scroll="vertical" editable="false" style="left:483px; top:223px; width:486px; height:99px; "/>
  565. <output id="output3" ref="/root/main/vocdata/area/replpsnnm" class="output_fix" style="left:349px; top:200px; width:130px; height:19px; "/>
  566. <output id="output4" ref="/root/main/vocdata/area/innraprvpsnnm" class="output_fix" style="left:831px; top:200px; width:138px; height:19px; "/>
  567. <caption id="caption7" class="cell_1" style="left:723px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리회신일</caption>
  568. <output id="output5" ref="/root/main/vocdata/area/repldd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:176px; width:137px; height:19px; "/>
  569. <caption id="caption22" class="cell_1" style="left:0px; top:199px; width:162px; height:23px; text-align:center; vertical-align:middle; ">
  570. <![CDATA[부서 답변 내용]]>
  571. <script type="javascript" ev:event="ondblclick">
  572. <![CDATA[
  573. var s_contents = model.getValue("/root/main/vocdata/area/replcnts");
  574. model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
  575. model.setValue("/root/main/vocpopup/contents", s_contents);
  576. open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");
  577. model.setValue("/root/main/vocpopup/title", "");
  578. model.setValue("/root/main/vocpopup/contents", "");
  579. model.refresh();
  580. ]]>
  581. </script>
  582. </caption>
  583. <caption id="caption26" class="cell_1" style="left:483px; top:199px; width:172px; height:23px; text-align:center; vertical-align:middle; ">
  584. <![CDATA[부서 개선활동 (부서장 의견)]]>
  585. <script type="javascript" ev:event="ondblclick">
  586. <![CDATA[
  587. var s_contents = model.getValue("/root/main/vocdata/area/innraprvcnts");
  588. model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용");
  589. model.setValue("/root/main/vocpopup/contents", s_contents);
  590. open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup");
  591. model.setValue("/root/main/vocpopup/title", "");
  592. model.setValue("/root/main/vocpopup/contents", "");
  593. model.refresh();
  594. ]]>
  595. </script>
  596. </caption>
  597. <button id="button1" class="btn2_letter7" style="left:872px; top:5px; width:97px; height:19px; ">
  598. <caption>임의종결 사유</caption>
  599. <script type="javascript" ev:event="DOMActivate">
  600. <![CDATA[
  601. open("SPCVO02400", "", "460", "120", "SPCVO02400", "/root/main/temp/key", "/root/main/temp/key");
  602. ]]>
  603. </script>
  604. </button>
  605. </group>
  606. <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; ">
  607. <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; ">
  608. <caption>목록</caption>
  609. <script type="javascript" ev:event="DOMActivate">
  610. <![CDATA[
  611. navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");
  612. ]]>
  613. </script>
  614. </button>
  615. <caption id="cpt_caution" class="hand" visibility="hidden" style="left:100px; top:7px; width:460px; height:17px; ">여러 부서인 경우에는 모든 부서에 대하여 종결/임의종결 되어야 합니다.</caption>
  616. <caption id="cpt_normal" class="hand" style="left:100px; top:7px; width:475px; height:17px; ">내용 가운데 있는 점선(- - -)은 출력시 다음 줄로 넘어가는 기준선입니다.</caption>
  617. <select1 id="rdo_aprvflag1" ref="/root/main/aprvkey/aprvkindflag" appearance="full" overflow="visible" style="left:602px; top:7px; width:138px; height:19px; background-color:transparent; border-style:none; ">
  618. <choices>
  619. <item>
  620. <label>처리 후 승인 (先처리)</label>
  621. <value>2</value>
  622. </item>
  623. </choices>
  624. </select1>
  625. <select1 id="rdo_aprvflag2" ref="/root/main/aprvkey/aprvkindflag" appearance="full" overflow="visible" style="left:741px; top:7px; width:94px; height:19px; background-color:transparent; border-style:none; ">
  626. <choices>
  627. <item>
  628. <label>승인 후 처리</label>
  629. <value>1</value>
  630. </item>
  631. </choices>
  632. </select1>
  633. <button id="btn_aprvreq" class="btn4_letter8" style="left:840px; top:5px; width:128px; height:22px; ">
  634. <caption>부서장 승인 요청</caption>
  635. <script type="javascript" ev:event="DOMActivate">
  636. <![CDATA[
  637. var s_aprvkindflag = model.getValue("/root/main/aprvkey/aprvkindflag");
  638. var s_aprvacptdd = model.getValue("/root/main/temp/key/sndacptdd");
  639. var s_aprvacptseq = model.getValue("/root/main/temp/key/sndacptseq");
  640. var reAllcount = model.getValue("/root/main/voccount/allcount")
  641. var reEndcount = model.getValue("/root/main/voccount/endcount")
  642. model.setValue("/root/main/aprvkey/aprvacptdd", s_aprvacptdd);
  643. model.setValue("/root/main/aprvkey/aprvacptseq", s_aprvacptseq);
  644. if (reAllcount - reEndcount > 0){
  645. messageBox("종결/임의종결되지 않은 VOC에 대하여 승인요청 ", "E001");
  646. navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");
  647. } else {
  648. if (s_aprvkindflag == "1"){
  649. var rtn = messageBox("부서장 승인을 받은 후에, 고객 회신을 하실 수 있습니다.\n 부서장 승인 요청을 ", "Q003");
  650. if(rtn == 6){
  651. if (submit("TXCVO01501")){
  652. messageBox("부서장 승인 요청을 완료하였습니다. 승인을 받은 후에 계속 진행할 수 있습니다.", "I099");
  653. navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send");
  654. }
  655. } else {
  656. model.setFocus("rdo_aprvflag2");
  657. }
  658. } else if (s_aprvkindflag == "2"){
  659. var rtn = messageBox("먼저 처리 후 추후 승인을 받는 先처리를 선택하셨습니다.\n 부서장 승인 요청을 ", "Q003");
  660. if(rtn == 6){
  661. if (submit("TXCVO01501")){
  662. messageBox("부서장 승인 요청을 완료하였습니다. 승인 여부와 관계 없이 계속 진행할 수 있습니다.", "I099");
  663. navigate("SMCVO01700", "", "", "", "SMCVO01700", "/root/main/temp", "/root/main/temp");
  664. }
  665. } else {
  666. model.setFocus("rdo_aprvflag1");
  667. }
  668. } else {
  669. messageBox("승인 방법을 선택하지 ", "E007");
  670. model.setFocus("rdo_aprvflag1");
  671. }
  672. }
  673. ]]>
  674. </script>
  675. </button>
  676. </group>
  677. <group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; ">
  678. <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
  679. <caption id="caption16" style="left:12px; top:5px; width:390px; height:17px; ">
  680. <![CDATA[접수 / 접수취소 / 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 ->]]>
  681. </caption>
  682. <caption id="caption36" class="hand" style="left:401px; top:5px; width:54px; height:17px; ">종결</caption>
  683. <caption id="caption37" style="left:453px; top:5px; width:362px; height:17px; ">
  684. <![CDATA[ / 임의종결 -> 승인요청 -> 부서장승인 -> 고객회신 -> 처리완료]]>
  685. </caption>
  686. </group>
  687. <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/>
  688. <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/>
  689. <caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption>
  690. <caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  691. <![CDATA[(1) 접수]]>
  692. <hint>
  693. <![CDATA[
  694. 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인
  695. 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다.
  696. ]]>
  697. </hint>
  698. </caption>
  699. <caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  700. <![CDATA[(2) 회신요청]]>
  701. <hint>
  702. <![CDATA[
  703. 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을
  704. 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인
  705. 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다.
  706. ]]>
  707. </hint>
  708. </caption>
  709. <caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  710. <![CDATA[(3) 부서처리중]]>
  711. <hint>
  712. <![CDATA[
  713. 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』
  714. 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다.
  715. ]]>
  716. </hint>
  717. </caption>
  718. <caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  719. <![CDATA[(4) 부서회신]]>
  720. <hint>
  721. <![CDATA[
  722. 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고
  723. 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가
  724. 민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다.
  725. ]]>
  726. </hint>
  727. </caption>
  728. <caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  729. <![CDATA[(5) 종결 / 임의종결]]>
  730. <hint>
  731. <![CDATA[
  732. 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인
  733. 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다.
  734. 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이
  735. 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결
  736. 처리한 효과와 같은 효과를 줄 수 있다.
  737. ]]>
  738. </hint>
  739. </caption>
  740. <caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  741. <![CDATA[(6) 승인요청]]>
  742. <hint>
  743. <![CDATA[
  744. 민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는
  745. "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을
  746. 위한 부서장 승인 요청을 하면【승인요청】상태가 된다.
  747. ]]>
  748. </hint>
  749. </caption>
  750. <caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  751. <![CDATA[(7) 부서장승인]]>
  752. <hint>
  753. <![CDATA[
  754. 민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을
  755. 위한 부서장 승인을 하면【부서장승인】상태가 된다.
  756. ]]>
  757. </hint>
  758. </caption>
  759. <caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  760. <![CDATA[(8) 고객회신]]>
  761. <hint>
  762. <![CDATA[
  763. 민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여
  764. 민원인에게 그 결과를 알려주고 경과 내용을 입력하고
  765. 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다.
  766. ]]>
  767. </hint>
  768. </caption>
  769. <caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; ">
  770. <![CDATA[(9) 처리완료]]>
  771. <hint>
  772. <![CDATA[
  773. 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을
  774. 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지
  775. 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다.
  776. ]]>
  777. </hint>
  778. </caption>
  779. <caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  780. <![CDATA[ * 접수취소]]>
  781. <hint>
  782. <![CDATA[
  783. "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미
  784. 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다.
  785. ]]>
  786. </hint>
  787. </caption>
  788. <caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; ">
  789. <![CDATA[ * 자체처리]]>
  790. <hint>
  791. <![CDATA[
  792. "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다.
  793. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다.
  794. ]]>
  795. </hint>
  796. </caption>
  797. </xhtml:body>
  798. </xhtml:html>