<contents/> <inputmode/> <receive_path/> </vocpopup> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchcintnm/> <srchpatnm/> </data> <key> <sndacptdd/> <sndacptseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVD00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/> <submission id="TRCVD00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/enddata"/> <submission id="TXCVD00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVD00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/> <submission id="TXCVD00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/enddata/area"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ submit("TRCVB00201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0003", "C0004", "C0005"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0003", "C0004", "C0006"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0003", "C0004", "C0007"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0003", "C0004", "C0008"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0003", "C0004", "C0009"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0003", "C0004"), new Array("/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0003"), new Array("/root/init/C0003list"), true ); } if( model.getValue("/root/main/vocdata/accept/prcsstat") == "처리완료" ) { btn_done.disabled = true; btn_clear.disabled = true; tar_TretCnts.attribute("editable") = "false"; } if( model.getValue("/root/main/vocdata/accept/prcsstat") == "자체처리" ) { btn_done.disabled = true; btn_clear.disabled = true; btn_popSelfCnts.disabled = false; } if( model.getValue("/root/main/vocdata/accept/prcsstat") != "회신요청" ) { btn_rereq.disabled = true; } submit("TRCVD00202"); submit("TRCVD00203"); if( model.getValue("/root/main/enddata/area/tretcnts") == "" ) { model.setValue("/root/main/enddata/area/tretdd",getCurrentDate()); } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btn_popCustomer.disabled = true; btn_popSelfCnts.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_save.disabled = true; btn_endcfm.disabled = true; btn_rereq.disabled = true; btn_done.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:14px; ">VOC 완료 내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:200px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:113px; height:14px; ">등록된 접수내역</caption> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line1" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line2" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption2" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/clntnm" class="output_fix" style="left:832px; top:21px; width:130px; height:19px; "/> <line id="line3" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">진행상태</caption> <output id="opt_PrcsStat" ref="/root/main/vocdata/accept/prcsstat" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/> <line id="line4" class="line_2" style="x1:0px; y1:118px; x2:970px; y2:118px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:51px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="150, 80, 100, 90, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:49px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="deptcd"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <button id="btn_popCustomer" class="btn2_letter9" style="left:843px; top:70px; width:119px; height:19px; "> <caption>접수고객정보 보기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVA00500", "", "", "", "SPCVA00500", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <line id="line5" class="line_2" style="x1:0px; y1:142px; x2:970px; y2:142px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:120px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:121px; width:850px; height:19px; "/> <line id="line6" class="line_3" style="x1:0px; y1:198px; x2:970px; y2:198px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:144px; width:105px; height:55px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:145px; width:850px; height:51px; "/> <line id="line7" style="x1:590px; y1:145px; x2:590px; y2:196px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption4" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <caption id="caption5" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <output id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> </group> <caption id="caption15" class="search_no_b" style="left:662px; top:19px; width:48px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:708px; top:18px; width:80px; height:19px; text-align:center; "/> <caption id="caption6" class="search_no_b" style="left:796px; top:19px; width:74px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:866px; top:18px; width:80px; height:19px; text-align:center; "/> <group id="grp_reqlist" style="left:225px; top:223px; width:970px; height:116px; "> <caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 목록</caption> <line id="line8" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^부서확인일^결재요청일^부서장결재^부서종결^재요청^부서코드^직원ID^의견^답변자^고객통보일^결재자^결재자ID^부서장의견^답변^등록순서^접수순서" colsep="^" colwidth="140, 80, 90, 90, 90, 90, 90, 90, 80, 70, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:31px; width:970px; height:84px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="prcsstat"/> <col class="text_center" ref="acptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvdd" format="yyyy-mm-dd"/> <col class="text_center" ref="endreqyn"/> <col class="text_center" ref="rereqyn"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="csteamreqcnts" visibility="hidden"/> <col ref="replpsnnm" visibility="hidden"/> <col ref="clntnotidt" visibility="hidden"/> <col ref="innraprvpsnnm" visibility="hidden"/> <col ref="innraprvpsnid" visibility="hidden"/> <col ref="innraprvcnts" visibility="hidden"/> <col ref="replcnts" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> <col ref="acptseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_reqlist.row; var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm")); var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd")); var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm")); var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid")); var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts")); var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var receive_acptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptdd")); var receive_acptseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptseq")); var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat")); var receive_replacptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replacptdd")); var receive_replpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnnm")); var receive_clntnotidt = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("clntnotidt")); var receive_innraprvpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnnm")); var receive_innraprvpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnid")); var receive_innraprvdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvdd")); var receive_innraprvreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvreqdd")); var receive_innraprvcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvcnts")); var receive_replcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replcnts")); var receive_endreqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqyn")); var receive_rereqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rereqyn")); if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){ model.setValue("/root/main/reqdata/area/reqreplreqdd", receive_replreqdd); model.setValue("/root/main/reqdata/area/reqdeptnm", receive_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", receive_deptcd); model.setValue("/root/main/reqdata/area/reqempnm", receive_empnm); model.setValue("/root/main/reqdata/area/reqempid", receive_empid); model.setValue("/root/main/reqdata/area/reqcsteamreqcnts", receive_csteamreqcnts); model.setValue("/root/main/reqdata/area/reqrgstseq", receive_rgstseq); model.setValue("/root/main/reqdata/area/reqacptdd", receive_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", receive_acptseq); model.setValue("/root/main/rpldata/area/replacptdd", receive_replacptdd); model.setValue("/root/main/rpldata/area/deptnm", receive_deptnm); model.setValue("/root/main/rpldata/area/replpsnnm", receive_replpsnnm); model.setValue("/root/main/rpldata/area/clntnotidt", receive_clntnotidt); model.setValue("/root/main/rpldata/area/innraprvpsnnm", receive_innraprvpsnnm); model.setValue("/root/main/rpldata/area/innraprvpsnid", receive_innraprvpsnid); model.setValue("/root/main/rpldata/area/innraprvdd", receive_innraprvdd); model.setValue("/root/main/rpldata/area/innraprvreqdd", receive_innraprvreqdd); model.setValue("/root/main/rpldata/area/innraprvcnts", receive_innraprvcnts); model.setValue("/root/main/rpldata/area/replcnts", receive_replcnts); model.setValue("/root/main/rpldata/area/prcsstat", receive_prcsstat); model.setValue("/root/main/rpldata/area/endreqyn", receive_endreqyn); model.setValue("/root/main/rpldata/area/rereqyn", receive_rereqyn); if (model.getValue("/root/main/rpldata/area/rereqyn") == "Y"){ model.setValue("/root/main/rpldata/area/rereqyn", "재요청함"); } if (model.getValue("/root/main/rpldata/area/endreqyn") == "Y"){ model.setValue("/root/main/rpldata/area/endreqyn", "부서종결됨"); btn_endcfm.disabled = true; } else { btn_endcfm.disabled = false; } model.refresh(); } else { } ]]> </script> </datagrid> </group> <group id="grp_req" style="left:225px; top:339px; width:970px; height:197px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:247px; height:14px; ">민원담당부서 처리요청/부서 회신 내역</caption> <output id="opt_InnrAprvPsnID" ref="/root/main/rpldata/area/innraprvpsnid" class="output_fix" visibility="hidden" style="left:453px; top:5px; width:25px; height:19px; "/> <output id="opt_ReReqYn" ref="/root/main/rpldata/area/rereqyn" class="output_fix" style="left:623px; top:4px; width:70px; height:19px; text-align:center; "/> <output id="opt_EndReqYn" ref="/root/main/rpldata/area/endreqyn" class="output_fix" style="left:697px; top:4px; width:70px; height:19px; text-align:center; "/> <button id="btn_endcfm" class="btn5_letter7" style="left:782px; top:4px; width:97px; height:19px; "> <caption>부서 종결 확인</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_reqacptdd = model.getValue("/root/main/reqdata/area/reqacptdd") var r_reqacptseq = model.getValue("/root/main/reqdata/area/reqacptseq") var r_reqrgstseq = model.getValue("/root/main/reqdata/area/reqrgstseq") var r_innraprvdd = model.getValue("/root/main/rpldata/area/innraprvdd") if ( (r_reqacptdd != "") && (r_reqacptseq != "") && (r_reqrgstseq != "") ){ if (r_innraprvdd != ""){ var rtn = messageBox("현재 부서에 대한 종결처리를 ", "Q004"); if(rtn == 6){ submit("TXCVD00201"); messageBox("이 접수 내용의 부서 진행상태가 처리완료로 수정", "I001"); model.setValue("/root/main/rpldata/area/prcsstat", "처리완료"); model.setValue("/root/main/rpldata/area/endreqyn", "* 부서종결"); submit("TRCVD00202"); btn_endcfm.disabled = true; } } else { messageBox("부서장 결재가 되지 않은 사항에 대해서 종결처리를 ", "E001"); } } else { messageBox("부서가 선택되지 않았습니다. \n\n민원담당부서 처리요청 목록에서 부서를 더블클릭해 ", "C002"); model.setFocus("grd_reqlist"); } model.refresh(); ]]> </script> </button> <button id="btn_rereq" class="btn5_letter6" style="left:883px; top:4px; width:86px; height:19px; "> <caption>재요청 처리</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_prcsstat = model.getValue("/root/main/vocdata/accept/prcsstat") ; if (r_prcsstat != "회신요청"){ messageBox("모든 관련 부서 요청 완료가 이루어진 상황에서만 추가로 재요청 처리가 가능합니다.", "I099"); } else { for ( i = 1; i < grd_reqlist.rows; i++) { if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("repldd")) != "")){ messageBox("담당자회신이 온 "+i+" 번째 요청 부서에 대한 종결처리가 되지 않았습니다. ","I099"); // return true; } } var rtn = messageBox("담당자회신이 온 기존 요청에 대한 종결처리를 먼저하고 재요청 처리를 하는 것이 좋습니다.\n\n계속해서 다른 부서에게로의 재요청이나 기존 부서에 대한 재요청을 하실 수 있습니다. ", "Q003"); if(rtn == 6){ model.setValue("/root/main/temp/data/srchprcsstatcd", "A") navigate("SMCVB00400", "", "", "", "SMCVB00400", "/root/main/temp", "/root/main/temp"); } } model.refresh(); ]]> </script> </button> <line id="line9" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line10" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">요청일자</caption> <output id="opt_ReplReq" ref="/root/main/reqdata/area/reqreplreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:597px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption> <output id="ipt_DeptNm" ref="/root/main/reqdata/area/reqdeptnm" class="output_fix" style="left:349px; top:31px; width:120px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/reqdeptcd" class="output_fix" style="left:472px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpNm" ref="/root/main/reqdata/area/reqempnm" class="output_fix" style="left:705px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpId" ref="/root/main/reqdata/area/reqempid" class="output_fix" style="left:828px; top:31px; width:120px; height:19px; "/> <line id="line11" class="line_2" style="x1:0px; y1:96px; x2:970px; y2:76px; "/> <line id="line12" class="line_2" style="x1:0px; y1:120px; x2:970px; y2:120px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:43px; text-align:center; vertical-align:middle; "> <![CDATA[민원담당부서 처리요청의견]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/reqcsteamreqcnts" navindex="1" scroll="vertical" editable="false" style="left:108px; top:54px; width:850px; height:40px; "/> <line id="line13" style="x1:590px; y1:54px; x2:590px; y2:94px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption8" class="cell_1" style="left:0px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <output id="opt_ChrgDeptNm" ref="/root/main/rpldata/area/deptnm" class="output_fix" style="left:108px; top:99px; width:130px; height:19px; "/> <caption id="caption30" class="cell_1" style="left:241px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption> <output id="opt_ReplAcptDT" ref="/root/main/rpldata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:99px; width:130px; height:19px; "/> <caption id="caption9" class="cell_1" style="left:482px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청직원</caption> <output id="output3" ref="/root/main/rpldata/area/replpsnnm" class="output_fix" style="left:590px; top:99px; width:130px; height:19px; "/> <caption id="caption36" class="cell_1" style="left:723px; top:98px; width:105px; height:23px; text-align:center; vertical-align:middle; ">고객통보일(시간)</caption> <output id="ipt_ClntNotiDT" ref="/root/main/rpldata/area/clntnotidt" class="output_fix" format="yyyy-mm-dd hh:nn" style="left:831px; top:99px; width:130px; height:19px; "/> <line id="line14" class="line_2" style="x1:0px; y1:145px; x2:970px; y2:145px; "/> <caption id="caption10" class="cell_1" style="left:0px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청일</caption> <output id="opt_innraprvreqdd" ref="/root/main/rpldata/area/innraprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:123px; width:130px; height:19px; "/> <caption id="caption31" class="cell_1" style="left:241px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서장 결재</caption> <output id="opt_InnrAprvPsnNm" ref="/root/main/rpldata/area/innraprvpsnnm" class="output_fix" style="left:349px; top:123px; width:130px; height:19px; "/> <caption id="caption16" class="cell_1" style="left:482px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재일시</caption> <output id="opt_innrAprvDT" ref="/root/main/rpldata/area/innraprvdd" class="output_fix" format="yyyy-mm-dd hh:nn:ss" style="left:590px; top:123px; width:130px; height:19px; "/> <caption id="caption7" class="cell_1" style="left:723px; top:122px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서진행상태</caption> <output id="opt_DeptPrcsStat" ref="/root/main/rpldata/area/prcsstat" class="output_fix" style="left:831px; top:123px; width:130px; height:19px; "/> <line id="line15" class="line_3" style="x1:0px; y1:195px; x2:970px; y2:195px; "/> <caption id="caption32" class="cell_1" style="left:0px; top:147px; width:105px; height:49px; text-align:center; vertical-align:middle; "> <![CDATA[부서 담당자 답변 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ReplCnts" ref="/root/main/rpldata/area/replcnts" scroll="vertical" editable="false" style="left:108px; top:149px; width:370px; height:45px; "/> <caption id="caption17" class="cell_1" style="left:482px; top:147px; width:105px; height:49px; text-align:center; vertical-align:middle; "> <![CDATA[부서 개선활동 (부서장 의견)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts"); model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AprvCnts" ref="/root/main/rpldata/area/innraprvcnts" scroll="vertical" style="left:589px; top:149px; width:369px; height:45px; "/> </group> <group id="grp_end" style="left:225px; top:536px; width:970px; height:215px; "> <caption id="caption18" class="tit_2" style="left:5px; top:10px; width:153px; height:14px; ">개선 및 조치사항</caption> <button id="btn_popSelfCnts" class="btn2_letter9" disabled="true" style="left:850px; top:4px; width:119px; height:19px; "> <caption>자체처리의견 보기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVA00600", "", "", "", "SPCVA00600", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <line id="line16" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line17" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption35" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리일자</caption> <input id="ipt_TretDD" ref="/root/main/enddata/area/tretdd" class="input_essential" inputtype="date" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption37" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">사후관리</caption> <select id="chk_AftMngFlag" ref="/root/main/enddata/area/aftmngflag" overflow="visible" appearance="full" style="left:349px; top:33px; width:130px; height:16px; border-style:none; "> <choices> <item> <label>사후관리 요망</label> <value>Y</value> </item> </choices> </select> <caption id="caption38" class="cell_1" style="left:482px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">관리대상여부</caption> <select id="chk_mngtTrgtManYN" ref="/root/main/enddata/area/mngttrgtmanyn" overflow="visible" appearance="full" style="left:590px; top:33px; width:130px; height:16px; border-style:none; "> <choices> <item> <label>관리대상자 여부</label> <value>Y</value> </item> </choices> </select> <caption id="caption39" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">고객통보일시</caption> <input id="ipt_CSClntNotiDT" ref="/root/main/enddata/area/csteamclntnotidt" class="input_default" format="yyyy-mm-dd hh:nn" showmask="true" style="left:831px; top:31px; width:130px; height:19px; "/> <line id="line18" class="line_2" style="x1:0px; y1:118px; x2:970px; y2:113px; "/> <caption id="caption40" class="cell_1" style="left:0px; top:54px; width:105px; height:65px; text-align:center; vertical-align:middle; "> <![CDATA[처리내용 (조치 및 경과)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/enddata/area/tretcnts"); var receive_path = "/root/main/enddata/area/tretcnts"; model.setValue("/root/main/vocpopup/title", "처리내용\n(조치 및 경과)"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_TretCnts" ref="/root/main/enddata/area/tretcnts" scroll="vertical" style="left:108px; top:55px; width:850px; height:61px; "/> <line id="line19" style="x1:590px; y1:55px; x2:590px; y2:116px; border-color:#c0c0c0; border-style:dotted; "/> <line id="line20" class="line_3" style="x1:0px; y1:213px; x2:970px; y2:213px; "/> <caption id="caption41" class="cell_1" style="left:0px; top:169px; width:105px; height:45px; text-align:center; vertical-align:middle; "> <![CDATA[고객평가 (내부관리용)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/enddata/area/clntvalu"); var receive_path = "/root/main/enddata/area/clntvalu"; model.setValue("/root/main/vocpopup/title", "고객평가\n(내부관리용)"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ClntValu" ref="/root/main/enddata/area/clntvalu" scroll="vertical" style="left:108px; top:170px; width:850px; height:41px; "/> <line id="line21" style="x1:590px; y1:170px; x2:590px; y2:211px; border-color:#c0c0c0; border-style:dotted; "/> <line id="line22" class="line_2" style="x1:0px; y1:167px; x2:970px; y2:167px; "/> <caption id="caption20" class="cell_1" style="left:0px; top:120px; width:105px; height:48px; text-align:center; vertical-align:middle; "> <![CDATA[원인분석]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/enddata/area/reasoncnts"); var receive_path = "/root/main/enddata/area/reasoncnts"; model.setValue("/root/main/vocpopup/title", "원인분석"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_reasoncnts" ref="/root/main/enddata/area/reasoncnts" scroll="vertical" style="left:108px; top:121px; width:370px; height:44px; "/> <caption id="caption22" class="cell_1" style="left:482px; top:120px; width:105px; height:48px; text-align:center; vertical-align:middle; "> <![CDATA[개선활동 (처리결과)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/enddata/area/renewcnts"); var receive_path = "/root/main/enddata/area/renewcnts"; model.setValue("/root/main/vocpopup/title", "개선활동\n(처리결과)"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_renewcnts" ref="/root/main/enddata/area/renewcnts" scroll="vertical" style="left:589px; top:121px; width:369px; height:44px; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVD00100", "", "", "", "SMCVB00100", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption27" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_save" class="btn4_letter2" style="left:762px; top:5px; width:56px; height:22px; "> <caption>저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){ if ( ( ipt_CSClntNotiDT.value.length > 0 ) && (ipt_CSClntNotiDT.value.length < 12) ){ messageBox("고객통보일시는 2008-02-02 15:30 처럼 날짜와 시간을 함께 ", "C001"); model.setFocus("ipt_CSClntNotiDT"); } else { submit("TXCVD00202"); messageBox("처리 내용의 저장이 ", "I002"); } } ]]> </script> </button> <button id="btn_done" class="btn4_letter4" style="left:820px; top:5px; width:80px; height:22px; "> <caption>완료처리</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (grd_reqlist.rows > 0){ for ( i = 1; i < grd_reqlist.rows; i++) { if (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y"){ messageBox(i+" 번째 요청 부서에 대한 종결처리가 끝나지 않아 완료처리를 ","E001"); model.SetFocus("grd_reqlist"); return false; } } var rtn = messageBox("완료처리 버튼을 실행하시면 전체 진행상태가 처리완료로 바뀌게 됩니다. ", "Q003"); if(rtn == 6){ if (isRequiredControls("ipt_TretDD", "tar_TretCnts") ){ if ( ( ipt_CSClntNotiDT.value.length > 0 ) && (ipt_CSClntNotiDT.value.length < 12) ){ messageBox("고객통보일시는 2008-02-02 15:30 처럼 날짜와 시간을 함께 ", "C001"); model.setFocus("ipt_CSClntNotiDT"); } else { if (submit("TXCVD00203")){ messageBox("현재 VOC에 대한 완료 처리가 ", "I002"); model.setValue("/root/main/vocdata/accept/prcsstat", "처리완료"); btn_done.disabled = true; tar_TretCnts.attribute("editable") = "false"; } } } } } else { messageBox("요청 부서가 없는 경우에는 여기서 완료처리를 ","E001"); return false; } model.refresh(); ]]> </script> </button> <button id="btn_clear" class="btn4_letter3" style="left:902px; top:5px; width:68px; height:22px; "> <caption>초기화</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.resetInstanceNode("/root/main/enddata/area"); submit("TRCVD00203"); if( model.getValue("/root/main/enddata/area/tretcnts") == "" ) { model.setValue("/root/main/enddata/area/tretdd",getCurrentDate()); } model.refresh(); ]]> </script> </button> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수완료]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 등록을 하게 되면【접수완료】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:594px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수완료"된 VOC를 선택하여 담당부서를 정해 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 담당부서를 계속해서 지정하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:634px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 담당자회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장의 결재를 얻어 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:654px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 부서의 처리결과를 판단하여 그 결과가 미진하거나 또 다른 부서와 관련된다고 판단되면 "재요청 처리"를 할 수 있고, 제대로 처리되었다고 판단되면 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리 하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption57" style="left:60px; top:696px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>