<contents/> <inputmode/> <receive_path/> </vocpopup> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchcintnm/> <srchpatnm/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVC00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata"/> <submission id="TRCVC00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/rpldata"/> <submission id="TXCVC00103" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ submit("TRCVB00201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0003", "C0004", "C0005"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0003", "C0004", "C0006"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0003", "C0004", "C0007"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0003", "C0004", "C0008"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0003", "C0004", "C0009"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0003", "C0004"), new Array("/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0003"), new Array("/root/init/C0003list"), true ); } submit("TRCVC00201"); submit("TRCVC00202"); switch (model.getValue("/root/main/rpldata/area/prcsstat")) { case "회신요청" : btn_Aprv.disabled = true; btn_clear.disabled = false; break; case "부서처리중" : btn_Aprv.disabled = false; btn_clear.disabled = false; break; case "담당자회신" : btn_Aprv.disabled = true; btn_clear.disabled = true; break; case "처리완료" : btn_Aprv.disabled = true; btn_clear.disabled = true; break; default : btn_Aprv.disabled = true; btn_clear.disabled = true; break; } if (model.getValue("/root/main/rpldata/area/prcsstat") == "부서처리중") { if (model.getValue("/root/main/rpldata/area/innraprvdd") != ""){ btn_Aprv.disabled = true; } else { if (model.getValue("/root/main/rpldata/area/innraprvreqdd") != ""){ btn_Aprv.disabled = false; } else { btn_Aprv.disabled = true; } } } fCheckAuth() model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_Aprv.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/stringHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:13px; ">부서 VOC 처리내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:290px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:111px; height:13px; ">접수내역 등록</caption> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" disable.background-color="transparent" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption2" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/clntnm" class="output_fix" style="left:832px; top:21px; width:130px; height:19px; "/> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">진행상태</caption> <output id="opt_PrcsStat" ref="/root/main/vocdata/accept/prcsstat" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:141px; x2:970px; y2:141px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:74px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="150, 80, 100, 90, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:72px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="deptcd"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <line id="line13" class="line_2" style="x1:0px; y1:165px; x2:970px; y2:165px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:143px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:144px; width:850px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:288px; x2:970px; y2:288px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:167px; width:105px; height:122px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:168px; width:850px; height:118px; "/> <line id="line16" style="x1:590px; y1:168px; x2:590px; y2:286px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption4" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <caption id="caption5" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <output id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> </group> <group id="grp_req" style="left:225px; top:313px; width:970px; height:180px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:13px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 내용</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">요청일자</caption> <output id="opt_ReplReq" ref="/root/main/reqdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:597px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption> <output id="ipt_DeptNm" ref="/root/main/reqdata/area/deptnm" class="output_fix" style="left:349px; top:31px; width:120px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/deptcd" class="output_fix" style="left:472px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpNm" ref="/root/main/reqdata/area/empnm" class="output_fix" style="left:705px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpId" ref="/root/main/reqdata/area/empid" class="output_fix" style="left:828px; top:31px; width:120px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:178px; x2:970px; y2:178px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:125px; text-align:center; vertical-align:middle; "> <![CDATA[민원담당부서 처리요청의견]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/csteamreqcnts"); model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/csteamreqcnts" scroll="vertical" editable="false" style="left:108px; top:54px; width:850px; height:122px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:176px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="group4" style="left:225px; top:493px; width:970px; height:258px; "> <caption id="caption6" class="tit_2" style="left:5px; top:10px; width:240px; height:13px; ">부서 담당자의 처리 내용과 결재 내용</caption> <output id="opt_InnrAprvPsnID" ref="/root/main/rpldata/area/innraprvpsnid" class="output_fix" visibility="hidden" style="left:453px; top:5px; width:25px; height:19px; "/> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line2" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption9" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <output id="opt_ChrgDeptNm" ref="/root/main/rpldata/area/deptnm" class="output_fix" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption10" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption> <output id="opt_replacptdd" ref="/root/main/rpldata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:31px; width:130px; height:19px; "/> <caption id="caption15" class="cell_1" style="left:482px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청직원</caption> <output id="output2" ref="/root/main/rpldata/area/replpsnnm" class="output_fix" style="left:590px; top:31px; width:130px; height:19px; "/> <caption id="caption36" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">고객통보일(시간)</caption> <input id="ipt_ClntNotiDT" ref="/root/main/rpldata/area/clntnotidt" class="input_default" editable="false" format="yyyy-mm-dd hh:nn" showmask="true" style="left:831px; top:31px; width:130px; height:19px; "/> <line id="line3" class="line_2" style="x1:0px; y1:77px; x2:970px; y2:77px; "/> <caption id="caption30" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청일</caption> <output id="opt_innraprvreqdd" ref="/root/main/rpldata/area/innraprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:55px; width:130px; height:19px; "/> <caption id="caption31" class="cell_1" style="left:241px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서장 결재</caption> <output id="opt_InnrAprvPsnNm" ref="/root/main/rpldata/area/innraprvpsnnm" class="output_fix" style="left:349px; top:55px; width:130px; height:19px; "/> <caption id="caption16" class="cell_1" style="left:482px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재일시</caption> <output id="opt_innrAprvDT" ref="/root/main/rpldata/area/innraprvdd" class="output_fix" format="yyyy-mm-dd hh:nn:ss" style="left:590px; top:55px; width:130px; height:19px; "/> <caption id="caption17" class="cell_1" style="left:723px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서진행상태</caption> <output id="opt_DeptPrcsStat" ref="/root/main/rpldata/area/prcsstat" class="output_fix" inputtype="date" style="left:831px; top:55px; width:130px; height:19px; "/> <line id="line4" class="line_2" style="x1:0px; y1:187px; x2:970px; y2:187px; "/> <caption id="caption32" class="cell_1" style="left:0px; top:79px; width:105px; height:108px; text-align:center; vertical-align:middle; "> <![CDATA[부서 담당자 답변 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ReplCnts" ref="/root/main/rpldata/area/replcnts" scroll="vertical" editable="false" style="left:108px; top:81px; width:850px; height:104px; "/> <line id="line18" style="x1:590px; y1:81px; x2:590px; y2:185px; border-color:#c0c0c0; border-style:dotted; "/> <line id="line7" class="line_3" style="x1:0px; y1:257px; x2:970px; y2:257px; "/> <caption id="caption7" class="cell_1" style="left:0px; top:189px; width:105px; height:68px; text-align:center; vertical-align:middle; "> <![CDATA[부서 개선활동 (부서장 의견)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts"); var receive_path = "/root/main/rpldata/area/innraprvcnts"; model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AprvCnts" ref="/root/main/rpldata/area/innraprvcnts" scroll="vertical" style="left:108px; top:191px; width:850px; height:64px; "/> <line id="line19" style="x1:590px; y1:191px; x2:590px; y2:255px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVC00300", "", "", "", "SMCVC00300", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption8" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_Aprv" class="btn4_letter6" style="left:796px; top:5px; width:104px; height:22px; "> <caption>부서장 결재</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (isRequiredControls("tar_AprvCnts") ){ var re_aprvcnts = model.getValue("/root/main/rpldata/area/innraprvcnts") var rtn = messageBox("부서내 처리결과에 대한 부서장의 결재 절차입니다. ", "Q003"); if(rtn == 6){ model.makeValue("/root/main/temp/key/sndinnraprvcnts", re_aprvcnts); if (submit("TXCVC00103")){ messageBox("이 내용에 대한 부서장 결재가 완료되어 부서에서의 업무는 종료되었습니다. \n\n민원담당부서로 부서의 답변 내용과 개선활동 사항이 전달되었습니다. ", "I099"); submit("TRCVC00202"); btn_Aprv.disabled = true; } model.refresh(); } } ]]> </script> </button> <button id="btn_clear" class="btn4_letter3" style="left:902px; top:5px; width:68px; height:22px; "> <caption>초기화</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ submit("TRCVC00202"); ]]> </script> </button> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">부서 처리 프로세스</caption> <caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 부서접수확인]]> <hint> <![CDATA[ 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:594px; width:115px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 처리진행]]> <hint> <![CDATA[ 부서 담당자는 "부서처리중"인 VOC에 대해 실제 업무 처리를 진행하고 그 결과 내용을 저장하고 부서장 결재를 요청한다. 진행상태는 여전히【부서처리중】상태가 되어 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서장결재]]> <hint> <![CDATA[ 부서장은 부서 담당자가 결재 요청한 VOC에 대하여 그 내용을 확인하고 판단하여 부서장 의견을 적어 결재처리를 한다. 진행상태는 여전히【부서처리중】상태가 되어 있다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:634px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 담당자회신]]> <hint> <![CDATA[ 부서 담당자는 부서장 결재가 완료된 VOC에 대하여 민원담당부서 담당자에게 회신하게 되면 진행상태는【담당자회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:656px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 열람내용 확인]]> <hint> <![CDATA[ 부서 담당자 및 부서내 직원은 처리여부를 "열람"으로 검색하여 다른 부서의 공개된 VOC 접수 내용을 볼 수 있다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 부서통계]]> <hint> <![CDATA[ 부서 담당자는 "부서 VOC 미회신현황" 메뉴에서 자신의 부서에 대하여 조회일자를 지정하여 미회신율, 미회신기간 등 그 현황을 확인할 수 있다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>