<contents/> <inputmode/> <receive_path/> </vocpopup> <vocdeltemp> <delacptdd/> <delacptseq/> <delrgstseq/> </vocdeltemp> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchcintnm/> <srchpatnm/> </data> <key> <sndacptdd/> <sndacptseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVB00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/> <submission id="TXCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVB00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVB00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key"/> <submission id="TXCVB00205" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/vocdeltemp"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ submit("TRCVB00201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0003", "C0004", "C0005"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0003", "C0004", "C0006"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0003", "C0004", "C0007"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0003", "C0004", "C0008"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0003", "C0004", "C0009"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0003", "C0004"), new Array("/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0003"), new Array("/root/init/C0003list"), true ); } if( model.getValue("/root/main/vocdata/accept/prcsstat") != "접수완료" ) { btn_req.disabled = true; btn_save.disabled = true; btn_reqall.disabled = true; btn_clear.disabled = true; } submit("TRCVB00202"); if (grd_reqlist.rows < 2){ btn_reqall.disabled = true; } else { } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btnsearch_dept.disabled = true; btnsearch_emp.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_save.disabled = true; btn_req.disabled = true; btn_reqall.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:13px; ">VOC 처리요청 내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:336px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" disable.background-color="transparent" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption3" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/clntnm" class="output_fix" style="left:832px; top:21px; width:130px; height:19px; "/> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">진행상태</caption> <output id="opt_PrcsStat" ref="/root/main/vocdata/accept/prcsstat" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:162px; x2:970px; y2:162px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:95px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="150, 80, 100, 90, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:93px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="deptcd"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid"/> <col ref="rgstseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_dept.row; var s_deptnm = grd_dept.valueMatrix(row, grd_dept.colRef("deptnm")); var s_deptcd = grd_dept.valueMatrix(row, grd_dept.colRef("deptcd")); var s_prcsstat = model.getValue("/root/main/vocdata/accept/prcsstat"); if ((grd_dept.row > 0) && grd_dept.isCell(event.target)){ if ( s_prcsstat == "접수완료" ){ if (grd_dept.row > 0){ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); model.setValue("/root/main/reqdata/area/reqdeptnm", s_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", s_deptcd); btn_req.disabled = false; btn_save.disabled = false; model.refresh(); } else { } } else if ( s_prcsstat == "회신요청"){ if (grd_dept.row > 0){ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); model.setValue("/root/main/reqdata/area/reqdeptnm", s_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", s_deptcd); btn_req.disabled = false; model.refresh(); } else { } } else { } } else { } ]]> </script> </datagrid> <line id="line13" class="line_2" style="x1:0px; y1:186px; x2:970px; y2:186px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:164px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:165px; width:850px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:334px; x2:970px; y2:334px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:188px; width:105px; height:147px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:189px; width:850px; height:143px; "/> <line id="line16" style="x1:590px; y1:189px; x2:590px; y2:332px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <caption id="caption6" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <output id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> </group> <caption id="caption15" class="search_no_b" style="left:662px; top:19px; width:48px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:708px; top:18px; width:80px; height:19px; text-align:center; "/> <caption id="caption2" class="search_no_b" style="left:796px; top:19px; width:74px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:866px; top:18px; width:80px; height:19px; text-align:center; "/> <group id="grp_reqlist" style="left:225px; top:359px; width:970px; height:155px; "> <caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 목록</caption> <button id="btn_delReq" class="btn2_letter9" style="left:357px; top:4px; width:119px; height:19px; "> <caption>임시저장 부서 삭제</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var row = grd_reqlist.row; var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var check_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); if ((grd_reqlist.row > 0) && (grd_reqlist.col > 1)){ if (check_rgstseq == ""){ messageBox("선택된 부서가 ","I004"); model.SetFocus("grd_reqlist"); return false; } else { if ((check_rgstseq != "") && (check_replreqdd != "")){ messageBox("선택한 부서는 이미 처리요청을 하였으므로 삭제하실 수 ","I004"); model.SetFocus("grd_reqlist"); return false; } else { model.makeValue("/root/main/vocdeltemp/delacptdd", check_acptdd); model.makeValue("/root/main/vocdeltemp/delacptseq", check_acptseq); model.makeValue("/root/main/vocdeltemp/delrgstseq", check_rgstseq); if (submit("TXCVB00205")){ messageBox("선택한 부서에 대한 임시저장내용 삭제가 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/vocdeltemp"); } model.refresh(); } } } else { messageBox("선택된 부서가 ","I004"); model.SetFocus("grd_reqlist"); return false; } ]]> </script> </button> <button id="btn_reqall" class="btn5_letter9" style="left:848px; top:4px; width:119px; height:19px; "> <caption>관련 부서 요청 완료</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (grd_reqlist.rows > 0){ for ( i = 1; i < grd_reqlist.rows; i++) { if (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("replreqdd")) == ""){ messageBox(i+" 번째 부서에 대하여 처리요청이 이루어지지 않아 모든 관련부서 요청완료처리를 ","E001"); model.SetFocus("grd_reqlist"); return false; } } var rtn = messageBox("모든 관련 담당부서에 회신요청을 완료하셨습니까? 처리요청을 완료", "S001"); if(rtn == 6){ if (submit("TXCVB00203")){ btn_reqall.disabled = true; btn_req.disabled = true; btn_save.disabled = true; btn_clear.disabled = true; model.SetValue("/root/main/vocdata/accept/prcsstat", "회신요청") messageBox("이 접수 내용의 전체 진행상태가 회신요청으로 수정", "I001"); model.refresh(); } } } else { messageBox("요청 부서가 없는 경우에는 관련부서 요청완료처리를 ","E001"); return false; } model.refresh(); ]]> </script> </button> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^부서확인일^결재요청일^부서장결재^부서종결^재요청^부서코드^직원ID^의견^등록순서^접수순서" colsep="^" colwidth="150, 85, 90, 90, 90, 90, 90, 90, 75, 60, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:125px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="prcsstat"/> <col class="text_center" ref="acptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvdd" format="yyyy-mm-dd"/> <col class="text_center" ref="endreqyn"/> <col class="text_center" ref="rereqyn"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="csteamreqcnts" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> <col ref="acptseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_reqlist.row; var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm")); var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd")); var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm")); var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid")); var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts")); var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat")); if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){ model.setValue("/root/main/reqdata/area/reqreplreqdd", receive_replreqdd); model.setValue("/root/main/reqdata/area/reqdeptnm", receive_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", receive_deptcd); model.setValue("/root/main/reqdata/area/reqempnm", receive_empnm); model.setValue("/root/main/reqdata/area/reqempid", receive_empid); model.setValue("/root/main/reqdata/area/reqcsteamreqcnts", receive_csteamreqcnts); model.setValue("/root/main/reqdata/area/reqrgstseq", receive_rgstseq); model.setValue("/root/main/reqdata/area/savemode", "U"); if( receive_prcsstat != "" ) { btn_req.disabled = true; btn_save.disabled = true; } else { btn_req.disabled = false; btn_save.disabled = false; } model.refresh(); } else { } ]]> </script> </datagrid> </group> <group id="grp_req" style="left:225px; top:516px; width:970px; height:235px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:13px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 내용</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">요청일자</caption> <output id="opt_ReplReq" ref="/root/main/reqdata/area/reqreplreqdd" class="output_fix" format="yyyy-mm-dd" appearance="output" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:597px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption> <button id="btnsearch_dept" class="icon_search" style="left:473px; top:33px; width:16px; height:16px; "> <caption/> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var search_term1 = model.getValue("/root/main/reqdata/area/reqdeptcd"); var search_term2 = model.getValue("/root/main/reqdata/area/reqdeptnm"); if (( search_term2 != "") && ( search_term1 == "")) { var search_condition = "deptnm"; var search_term = search_term2; } else if ( search_term1 != "") { var search_condition = "deptcd"; var search_term = search_term1; } else { var search_condition = "deptnm"; var search_term = ""; } var receive_deptcd_path = "/root/main/reqdata/area/reqdeptcd"; var receive_deptnm_path = "/root/main/reqdata/area/reqdeptnm"; setParameter("search_condition", search_condition); setParameter("search_term", search_term); setParameter("receive_deptcd_path", receive_deptcd_path); setParameter("receive_deptnm_path", receive_deptnm_path); modal("SPCCM00300") clearParameter("search_condition"); clearParameter("search_term"); clearParameter("receive_deptcd_path"); clearParameter("receive_deptnm_path"); // zbcfOpenInstDeptCodeList(search_condition, search_term, receive_deptcd_path, receive_deptnm_path); ]]> </script> </button> <input id="ipt_DeptNm" ref="/root/main/reqdata/area/reqdeptnm" class="input_essential" style="left:349px; top:31px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btnsearch_dept", "DOMActivate"); ]]> </script> </input> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/reqdeptcd" class="output_fix" style="left:492px; top:31px; width:100px; height:19px; "/> <button id="btnsearch_emp" class="icon_search" style="left:829px; top:32px; width:16px; height:16px; "> <caption/> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if ( model.getValue("/root/main/reqdata/area/reqempid") != "" ){ var search_condition = "empid"; var search_term = model.getValue("/root/main/reqdata/area/reqempid"); } else if ( model.getValue("/root/main/reqdata/area/reqdeptcd") != "" ){ var search_condition = "deptcd"; var search_term = model.getValue("/root/main/reqdata/area/reqdeptcd"); } else { var search_condition = "empnm"; var search_term = model.getValue("/root/main/reqdata/area/reqempid"); } // var search_condition = "empid"; // var search_term = model.getValue("/root/main/vocdata/deptview/area/EmpID"); var receive_empid_path = "/root/main/reqdata/area/reqempid"; var receive_empnm_path = "/root/main/reqdata/area/reqempnm"; var receive_deptcd_path = "/root/main/reqdata/area/reqdeptcd"; var receive_deptnm_path = "/root/main/reqdata/area/reqdeptnm"; setParameter("search_condition", search_condition); setParameter("search_term", search_term); setParameter("receive_empid_path", receive_empid_path); setParameter("receive_empnm_path", receive_empnm_path); setParameter("receive_deptcd_path", receive_deptcd_path); setParameter("receive_deptnm_path", receive_deptnm_path); modal("SPCCM00400") clearParameter("search_condition"); clearParameter("search_term"); clearParameter("receive_empid_path"); clearParameter("receive_empnm_path"); clearParameter("receive_deptcd_path"); clearParameter("receive_deptnm_path"); ]]> </script> </button> <input id="ipt_EmpNm" ref="/root/main/reqdata/area/reqempnm" class="input_essential" editable="false" style="left:705px; top:31px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btnsearch_emp", "DOMActivate"); ]]> </script> </input> <output id="ipt_EmpId" ref="/root/main/reqdata/area/reqempid" class="output_fix" style="left:848px; top:31px; width:100px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:233px; x2:970px; y2:233px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:180px; text-align:center; vertical-align:middle; "> <![CDATA[민원담당부서 처리요청의견]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); var receive_path = "/root/main/reqdata/area/reqcsteamreqcnts"; model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/reqcsteamreqcnts" navindex="1" scroll="vertical" style="left:108px; top:54px; width:850px; height:177px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:231px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVB00100", "", "", "", "SMCVB00100", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption31" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_save" class="btn4_letter4" style="left:738px; top:5px; width:80px; height:22px; "> <caption>임시저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_reqdeptcd = model.getValue("/root/main/reqdata/area/reqdeptcd") ; var check_savemode = model.getValue("/root/main/reqdata/area/savemode"); if (isRequiredControls("ipt_DeptNm", "ipt_DeptCd", "ipt_EmpNm", "ipt_EmpId", "tar_Cnts") ){ if (grd_reqlist.rows > 1){ if (check_savemode != "U"){ for ( i = 1; i < grd_reqlist.rows; i++) { if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) != "Y")){ messageBox(i+" 번째 요청 부서와 같은 부서에 대하여 임시저장을 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } else if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) == "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y")){ messageBox(i+" 번째 재요청 부서와 같은 부서에 대하여 임시저장을 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } } } model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00201")){ messageBox("처리요청 내용의 임시 저장이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); } } else { model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00201")){ messageBox("처리요청 내용의 임시 저장이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); } } model.refresh(); } ]]> </script> </button> <button id="btn_req" class="btn4_letter4" style="left:820px; top:5px; width:80px; height:22px; "> <caption>처리요청</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_reqdeptcd = model.getValue("/root/main/reqdata/area/reqdeptcd") ; var check_savemode = model.getValue("/root/main/reqdata/area/savemode"); if (isRequiredControls("ipt_DeptNm", "ipt_DeptCd", "ipt_EmpNm", "ipt_EmpId", "tar_Cnts") ){ if (grd_reqlist.rows > 1){ if (check_savemode != "U"){ for ( i = 1; i < grd_reqlist.rows; i++) { if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) != "Y")){ messageBox(i+" 번째 요청 부서와 같은 부서에 대하여 처리요청을 다시 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } else if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) == "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y")){ messageBox(i+" 번째 재요청 부서와 같은 부서에 대하여 처리요청을 다시 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } } } model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00202")){ messageBox("담당부서에 대한 처리요청이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_reqall.disabled = false; } } else { model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00202")){ messageBox("담당부서에 대한 처리요청이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_reqall.disabled = false; } } model.refresh(); } ]]> </script> </button> <button id="btn_clear" class="btn4_letter3" style="left:902px; top:5px; width:68px; height:22px; "> <caption>초기화</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_req.disabled = false; btn_save.disabled = false; model.refresh(); ]]> </script> </button> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수완료]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 등록을 하게 되면【접수완료】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:594px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수완료"된 VOC를 선택하여 담당부서를 정해 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 담당부서를 계속해서 지정하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:634px; width:115px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 부서장결재]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장이 의견을 적고 결재 버튼을 눌러 민원담당부서 담당자에게 회신하게 되면【부서장결재】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:654px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장결재"인 VOC에 대하여 부서의 처리결과를 판단하여 그 결과가 미진하거나 또 다른 부서와 관련된다고 판단되면 "재요청 처리"를 할 수 있고, 제대로 처리되었다고 판단되면 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리 하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption57" style="left:60px; top:696px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>

I <contents/> <inputmode/> <receive_path/> </vocpopup> <vocdeltemp> <delacptdd/> <delacptseq/> <delrgstseq/> </vocdeltemp> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchcintnm/> <srchpatnm/> </data> <key> <sndacptdd/> <sndacptseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVB00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/> <submission id="TXCVB00201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVB00202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVB00203" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key"/> <submission id="TXCVB00205" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/vocdeltemp"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="urlencoded-post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ submit("TRCVB00201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0003", "C0004", "C0005"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0003", "C0004", "C0006"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0003", "C0004", "C0007"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0003", "C0004", "C0008"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0003", "C0004", "C0009"), new Array("/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0003", "C0004"), new Array("/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0003"), new Array("/root/init/C0003list"), true ); } if( model.getValue("/root/main/vocdata/accept/prcsstat") != "접수완료" ) { btn_req.disabled = true; btn_save.disabled = true; btn_reqall.disabled = true; btn_clear.disabled = true; } submit("TRCVB00202"); if (grd_reqlist.rows < 2){ btn_reqall.disabled = true; } else { } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btnsearch_dept.disabled = true; btnsearch_emp.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_save.disabled = true; btn_req.disabled = true; btn_reqall.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:13px; ">VOC 처리요청 내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:336px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" disable.background-color="transparent" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption3" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/clntnm" class="output_fix" style="left:832px; top:21px; width:130px; height:19px; "/> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">진행상태</caption> <output id="opt_PrcsStat" ref="/root/main/vocdata/accept/prcsstat" class="output_fix" style="left:832px; top:45px; width:130px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:162px; x2:970px; y2:162px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:95px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="150, 80, 100, 90, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:93px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="deptcd"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid"/> <col ref="rgstseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_dept.row; var s_deptnm = grd_dept.valueMatrix(row, grd_dept.colRef("deptnm")); var s_deptcd = grd_dept.valueMatrix(row, grd_dept.colRef("deptcd")); var s_prcsstat = model.getValue("/root/main/vocdata/accept/prcsstat"); if ((grd_dept.row > 0) && grd_dept.isCell(event.target)){ if ( s_prcsstat == "접수완료" ){ if (grd_dept.row > 0){ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); model.setValue("/root/main/reqdata/area/reqdeptnm", s_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", s_deptcd); btn_req.disabled = false; btn_save.disabled = false; model.refresh(); } else { } } else if ( s_prcsstat == "회신요청"){ if (grd_dept.row > 0){ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); model.setValue("/root/main/reqdata/area/reqdeptnm", s_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", s_deptcd); btn_req.disabled = false; model.refresh(); } else { } } else { } } else { } ]]> </script> </datagrid> <line id="line13" class="line_2" style="x1:0px; y1:186px; x2:970px; y2:186px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:164px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:165px; width:850px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:334px; x2:970px; y2:334px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:188px; width:105px; height:147px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:189px; width:850px; height:143px; "/> <line id="line16" style="x1:590px; y1:189px; x2:590px; y2:332px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <caption id="caption6" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <output id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> </group> <caption id="caption15" class="search_no_b" style="left:662px; top:19px; width:48px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:708px; top:18px; width:80px; height:19px; text-align:center; "/> <caption id="caption2" class="search_no_b" style="left:796px; top:19px; width:74px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:866px; top:18px; width:80px; height:19px; text-align:center; "/> <group id="grp_reqlist" style="left:225px; top:359px; width:970px; height:155px; "> <caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 목록</caption> <button id="btn_delReq" class="btn2_letter9" style="left:357px; top:4px; width:119px; height:19px; "> <caption>임시저장 부서 삭제</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var row = grd_reqlist.row; var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var check_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); if ((grd_reqlist.row > 0) && (grd_reqlist.col > 1)){ if (check_rgstseq == ""){ messageBox("선택된 부서가 ","I004"); model.SetFocus("grd_reqlist"); return false; } else { if ((check_rgstseq != "") && (check_replreqdd != "")){ messageBox("선택한 부서는 이미 처리요청을 하였으므로 삭제하실 수 ","I004"); model.SetFocus("grd_reqlist"); return false; } else { model.makeValue("/root/main/vocdeltemp/delacptdd", check_acptdd); model.makeValue("/root/main/vocdeltemp/delacptseq", check_acptseq); model.makeValue("/root/main/vocdeltemp/delrgstseq", check_rgstseq); if (submit("TXCVB00205")){ messageBox("선택한 부서에 대한 임시저장내용 삭제가 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/vocdeltemp"); } model.refresh(); } } } else { messageBox("선택된 부서가 ","I004"); model.SetFocus("grd_reqlist"); return false; } ]]> </script> </button> <button id="btn_reqall" class="btn5_letter9" style="left:848px; top:4px; width:119px; height:19px; "> <caption>관련 부서 요청 완료</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (grd_reqlist.rows > 0){ for ( i = 1; i < grd_reqlist.rows; i++) { if (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("replreqdd")) == ""){ messageBox(i+" 번째 부서에 대하여 처리요청이 이루어지지 않아 모든 관련부서 요청완료처리를 ","E001"); model.SetFocus("grd_reqlist"); return false; } } var rtn = messageBox("모든 관련 담당부서에 회신요청을 완료하셨습니까? 처리요청을 완료", "S001"); if(rtn == 6){ if (submit("TXCVB00203")){ btn_reqall.disabled = true; btn_req.disabled = true; btn_save.disabled = true; btn_clear.disabled = true; model.SetValue("/root/main/vocdata/accept/prcsstat", "회신요청") messageBox("이 접수 내용의 전체 진행상태가 회신요청으로 수정", "I001"); model.refresh(); } } } else { messageBox("요청 부서가 없는 경우에는 관련부서 요청완료처리를 ","E001"); return false; } model.refresh(); ]]> </script> </button> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^부서확인일^결재요청일^부서장결재^부서종결^재요청^부서코드^직원ID^의견^등록순서^접수순서" colsep="^" colwidth="150, 85, 90, 90, 90, 90, 90, 90, 75, 60, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:125px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="prcsstat"/> <col class="text_center" ref="acptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="innraprvdd" format="yyyy-mm-dd"/> <col class="text_center" ref="endreqyn"/> <col class="text_center" ref="rereqyn"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="csteamreqcnts" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> <col ref="acptseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_reqlist.row; var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm")); var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd")); var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm")); var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid")); var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts")); var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat")); if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){ model.setValue("/root/main/reqdata/area/reqreplreqdd", receive_replreqdd); model.setValue("/root/main/reqdata/area/reqdeptnm", receive_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", receive_deptcd); model.setValue("/root/main/reqdata/area/reqempnm", receive_empnm); model.setValue("/root/main/reqdata/area/reqempid", receive_empid); model.setValue("/root/main/reqdata/area/reqcsteamreqcnts", receive_csteamreqcnts); model.setValue("/root/main/reqdata/area/reqrgstseq", receive_rgstseq); model.setValue("/root/main/reqdata/area/savemode", "U"); if( receive_prcsstat != "" ) { btn_req.disabled = true; btn_save.disabled = true; } else { btn_req.disabled = false; btn_save.disabled = false; } model.refresh(); } else { } ]]> </script> </datagrid> </group> <group id="grp_req" style="left:225px; top:516px; width:970px; height:235px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:13px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 내용</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">요청일자</caption> <output id="opt_ReplReq" ref="/root/main/reqdata/area/reqreplreqdd" class="output_fix" format="yyyy-mm-dd" appearance="output" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:597px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption> <button id="btnsearch_dept" class="icon_search" style="left:473px; top:33px; width:16px; height:16px; "> <caption/> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var search_term1 = model.getValue("/root/main/reqdata/area/reqdeptcd"); var search_term2 = model.getValue("/root/main/reqdata/area/reqdeptnm"); if (( search_term2 != "") && ( search_term1 == "")) { var search_condition = "deptnm"; var search_term = search_term2; } else if ( search_term1 != "") { var search_condition = "deptcd"; var search_term = search_term1; } else { var search_condition = "deptnm"; var search_term = ""; } var receive_deptcd_path = "/root/main/reqdata/area/reqdeptcd"; var receive_deptnm_path = "/root/main/reqdata/area/reqdeptnm"; setParameter("search_condition", search_condition); setParameter("search_term", search_term); setParameter("receive_deptcd_path", receive_deptcd_path); setParameter("receive_deptnm_path", receive_deptnm_path); modal("SPCCM00300") clearParameter("search_condition"); clearParameter("search_term"); clearParameter("receive_deptcd_path"); clearParameter("receive_deptnm_path"); // zbcfOpenInstDeptCodeList(search_condition, search_term, receive_deptcd_path, receive_deptnm_path); ]]> </script> </button> <input id="ipt_DeptNm" ref="/root/main/reqdata/area/reqdeptnm" class="input_essential" style="left:349px; top:31px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btnsearch_dept", "DOMActivate"); ]]> </script> </input> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/reqdeptcd" class="output_fix" style="left:492px; top:31px; width:100px; height:19px; "/> <button id="btnsearch_emp" class="icon_search" style="left:829px; top:32px; width:16px; height:16px; "> <caption/> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if ( model.getValue("/root/main/reqdata/area/reqempid") != "" ){ var search_condition = "empid"; var search_term = model.getValue("/root/main/reqdata/area/reqempid"); } else if ( model.getValue("/root/main/reqdata/area/reqdeptcd") != "" ){ var search_condition = "deptcd"; var search_term = model.getValue("/root/main/reqdata/area/reqdeptcd"); } else { var search_condition = "empnm"; var search_term = model.getValue("/root/main/reqdata/area/reqempid"); } // var search_condition = "empid"; // var search_term = model.getValue("/root/main/vocdata/deptview/area/EmpID"); var receive_empid_path = "/root/main/reqdata/area/reqempid"; var receive_empnm_path = "/root/main/reqdata/area/reqempnm"; var receive_deptcd_path = "/root/main/reqdata/area/reqdeptcd"; var receive_deptnm_path = "/root/main/reqdata/area/reqdeptnm"; setParameter("search_condition", search_condition); setParameter("search_term", search_term); setParameter("receive_empid_path", receive_empid_path); setParameter("receive_empnm_path", receive_empnm_path); setParameter("receive_deptcd_path", receive_deptcd_path); setParameter("receive_deptnm_path", receive_deptnm_path); modal("SPCCM00400") clearParameter("search_condition"); clearParameter("search_term"); clearParameter("receive_empid_path"); clearParameter("receive_empnm_path"); clearParameter("receive_deptcd_path"); clearParameter("receive_deptnm_path"); ]]> </script> </button> <input id="ipt_EmpNm" ref="/root/main/reqdata/area/reqempnm" class="input_essential" editable="false" style="left:705px; top:31px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btnsearch_emp", "DOMActivate"); ]]> </script> </input> <output id="ipt_EmpId" ref="/root/main/reqdata/area/reqempid" class="output_fix" style="left:848px; top:31px; width:100px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:233px; x2:970px; y2:233px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:180px; text-align:center; vertical-align:middle; "> <![CDATA[민원담당부서 처리요청의견]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); var receive_path = "/root/main/reqdata/area/reqcsteamreqcnts"; model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/reqcsteamreqcnts" navindex="1" scroll="vertical" style="left:108px; top:54px; width:850px; height:177px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:231px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVB00100", "", "", "", "SMCVB00100", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption31" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_save" class="btn4_letter4" style="left:738px; top:5px; width:80px; height:22px; "> <caption>임시저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_reqdeptcd = model.getValue("/root/main/reqdata/area/reqdeptcd") ; var check_savemode = model.getValue("/root/main/reqdata/area/savemode"); if (isRequiredControls("ipt_DeptNm", "ipt_DeptCd", "ipt_EmpNm", "ipt_EmpId", "tar_Cnts") ){ if (grd_reqlist.rows > 1){ if (check_savemode != "U"){ for ( i = 1; i < grd_reqlist.rows; i++) { if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) != "Y")){ messageBox(i+" 번째 요청 부서와 같은 부서에 대하여 임시저장을 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } else if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) == "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y")){ messageBox(i+" 번째 재요청 부서와 같은 부서에 대하여 임시저장을 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } } } model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00201")){ messageBox("처리요청 내용의 임시 저장이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); } } else { model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00201")){ messageBox("처리요청 내용의 임시 저장이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); } } model.refresh(); } ]]> </script> </button> <button id="btn_req" class="btn4_letter4" style="left:820px; top:5px; width:80px; height:22px; "> <caption>처리요청</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var check_acptdd = model.getValue("/root/main/vocdata/accept/acptdd") ; var check_acptseq = model.getValue("/root/main/vocdata/accept/acptseq") ; var check_reqdeptcd = model.getValue("/root/main/reqdata/area/reqdeptcd") ; var check_savemode = model.getValue("/root/main/reqdata/area/savemode"); if (isRequiredControls("ipt_DeptNm", "ipt_DeptCd", "ipt_EmpNm", "ipt_EmpId", "tar_Cnts") ){ if (grd_reqlist.rows > 1){ if (check_savemode != "U"){ for ( i = 1; i < grd_reqlist.rows; i++) { if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) != "Y")){ messageBox(i+" 번째 요청 부서와 같은 부서에 대하여 처리요청을 다시 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } else if ((grd_reqlist.valueMatrix(i, grd_reqlist.colRef("deptcd")) == check_reqdeptcd) && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("rereqyn")) == "Y") && (grd_reqlist.valueMatrix(i, grd_reqlist.colRef("endreqyn")) != "Y")){ messageBox(i+" 번째 재요청 부서와 같은 부서에 대하여 처리요청을 다시 ","E001"); model.SetFocus("ipt_DeptNm"); return false; } } } model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00202")){ messageBox("담당부서에 대한 처리요청이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_reqall.disabled = false; } } else { model.setValue("/root/main/reqdata/area/reqacptdd", check_acptdd); model.setValue("/root/main/reqdata/area/reqacptseq", check_acptseq); if (submit("TXCVB00202")){ messageBox("담당부서에 대한 처리요청이 ", "I002"); submit("TRCVB00202"); model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_reqall.disabled = false; } } model.refresh(); } ]]> </script> </button> <button id="btn_clear" class="btn4_letter3" style="left:902px; top:5px; width:68px; height:22px; "> <caption>초기화</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.resetInstanceNode("/root/main/reqdata/area"); model.setValue("/root/main/reqdata/area/savemode", "I"); btn_req.disabled = false; btn_save.disabled = false; model.refresh(); ]]> </script> </button> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVA00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:529px; width:167px; height:200px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:540px; width:144px; height:30px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:60px; top:574px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수완료]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 등록을 하게 되면【접수완료】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:594px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수완료"된 VOC를 선택하여 담당부서를 정해 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 담당부서를 계속해서 지정하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:614px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:634px; width:115px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 부서장결재]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장이 의견을 적고 결재 버튼을 눌러 민원담당부서 담당자에게 회신하게 되면【부서장결재】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:654px; width:115px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장결재"인 VOC에 대하여 부서의 처리결과를 판단하여 그 결과가 미진하거나 또 다른 부서와 관련된다고 판단되면 "재요청 처리"를 할 수 있고, 제대로 처리되었다고 판단되면 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리 하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:676px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption57" style="left:60px; top:696px; width:115px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수완료"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청이 들어간 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>