<contents/> <inputmode/> <receive_path/> </vocpopup> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchcintnm/> <srchpatnm/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0001list> <cdid/> <cdnm/> </C0001list> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/> <submission id="TRCVQ00501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata"/> <submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVQ00601" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/rpldata"/> <submission id="TXCVQ00601" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/rpldata/area"/> <submission id="TXCVQ00602" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ submit("TRCVO01201"); if( model.getValue("/root/main/vocdata/accept/deptpidopenyn") != "Y" ) { model.setValue("/root/main/vocdata/accept/pid", ""); model.setValue("/root/main/vocdata/accept/patnm", ""); } if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true ); } submit("TRCVQ00501"); submit("TRCVQ00601"); fCheckAuth() model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_save.disabled = true; btn_aprvreq.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/stringHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:14px; ">부서 VOC 접수내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:290px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:113px; height:14px; ">등록된 접수내역</caption> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" disabled="true" overflow="visible" appearance="full" disable.background-color="transparent" style="left:814px; top:0px; width:156px; height:19px; font-weight:bold; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원 접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수형태</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption2" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:832px; top:21px; width:137px; height:19px; "> <choices> <itemset nodeset="/root/init/C0001list/C0001"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <output id="opt_Patnm" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:832px; top:45px; width:137px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:141px; x2:970px; y2:141px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:74px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:72px; "> <col class="text_center" ref="deptnm" _key="true"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <line id="line13" class="line_2" style="x1:0px; y1:165px; x2:970px; y2:165px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:143px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:144px; width:861px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:288px; x2:970px; y2:288px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:167px; width:105px; height:122px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" scroll="vertical" editable="false" style="left:108px; top:168px; width:861px; height:118px; "/> <line id="line16" style="x1:590px; y1:168px; x2:590px; y2:286px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption4" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <caption id="caption5" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> </group> <group id="grp_req" style="left:225px; top:313px; width:970px; height:180px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:13px; ">민원담당부서에서 부서 담당자에게 처리요청을 한 내용</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption12" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서 접수일자</caption> <output id="opt_ReplReq" ref="/root/main/reqdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:590px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서 관리자</caption> <output id="ipt_DeptNm" ref="/root/main/reqdata/area/deptnm" class="output_fix" style="left:349px; top:31px; width:170px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/deptcd" class="output_fix" visibility="hidden" style="left:462px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpNm" ref="/root/main/reqdata/area/empnm" class="output_fix" style="left:698px; top:31px; width:130px; height:19px; "/> <output id="ipt_EmpId" ref="/root/main/reqdata/area/empid" class="output_fix" visibility="hidden" style="left:838px; top:31px; width:131px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:178px; x2:970px; y2:178px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:125px; text-align:center; vertical-align:middle; "> <![CDATA[민원담당부서 처리요청의견]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/csteamreqcnts"); model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/csteamreqcnts" scroll="vertical" editable="false" style="left:108px; top:54px; width:861px; height:122px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:176px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="group4" style="left:225px; top:493px; width:970px; height:258px; "> <caption id="caption6" class="tit_2" style="left:5px; top:10px; width:175px; height:13px; color:#ff0000; ">부서 담당자의 처리 내용</caption> <output id="opt_InnrAprvPsnID" ref="/root/main/rpldata/area/innraprvpsnid" class="output_fix" visibility="hidden" style="left:453px; top:5px; width:25px; height:19px; "/> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:610px; y2:25px; "/> <line id="line2" class="line_2" style="x1:0px; y1:52px; x2:610px; y2:52px; "/> <caption id="caption9" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <output id="opt_ChrgDeptNm" ref="/root/main/rpldata/area/deptnm" class="output_fix" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption10" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption> <output id="opt_replacptdd" ref="/root/main/rpldata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:31px; width:130px; height:19px; "/> <caption id="caption15" class="cell_1" style="left:241px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청직원</caption> <output id="output2" ref="/root/main/rpldata/area/replpsnnm" class="output_fix" style="left:349px; top:55px; width:130px; height:19px; "/> <input id="ipt_ClntNotiDT" ref="/root/main/rpldata/area/clntnotidt" class="output_fix" visibility="hidden" format="yyyy-mm-dd hh:nn" showmask="true" style="left:515px; top:55px; width:24px; height:19px; "/> <line id="line3" class="line_2" style="x1:0px; y1:77px; x2:610px; y2:77px; "/> <caption id="caption30" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">결재요청일</caption> <output id="opt_innraprvreqdd" ref="/root/main/rpldata/area/innraprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:55px; width:130px; height:19px; "/> <caption id="caption32" class="cell_1" style="left:0px; top:79px; width:105px; height:179px; color:#ff0000; text-align:center; vertical-align:middle; "> <![CDATA[부서 담당자 답변 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); var receive_path = "/root/main/rpldata/area/replcnts"; model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ReplCnts" ref="/root/main/rpldata/area/replcnts" class="input_essential" scroll="vertical" style="left:108px; top:81px; width:500px; height:174px; "/> <line id="line7" class="line_3" style="x1:0px; y1:257px; x2:610px; y2:257px; "/> <caption id="caption7" class="hand" style="left:635px; top:55px; width:102px; height:17px; "> <![CDATA[알리는 글]]> </caption> <caption id="caption20" style="left:640px; top:85px; width:317px; height:154px; font-weight:bold; vertical-align:top; "> <![CDATA[모든 처리가 끝나면 직접 답변을 작성하고 나서 부서장 결재 요청 버튼을 클릭하시면 담당 부서장(임상과장, 팀장 등)에게 전달됩니다. * 작성하신 답변은 보고서에 그대로 출력되오니 답변을 잘 작성해주시기 바랍니다.]]> </caption> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVQ00100", "", "", "", "SMCVQ00100", "/root/main/temp", "/root/send"); ]]> </script> </button> <button id="btn_save" class="btn4_letter2" style="left:349px; top:5px; width:56px; height:22px; color:#ff0000; "> <caption>저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_innraprvreq = model.getValue("/root/main/rpldata/area/innraprvreqdd"); var r_innraprv = model.getValue("/root/main/rpldata/area/innraprvdd"); var r_replacpt = model.getValue("/root/main/rpldata/area/replacptdd"); if (isRequiredControls("tar_ReplCnts") ){ if ( ( ipt_ClntNotiDT.value.length > 0 ) && (ipt_ClntNotiDT.value.length < 12) ){ messageBox("고객통보일시는 2009-05-01 15:30 처럼 날짜와 시간을 함께 ", "C001"); model.setFocus("ipt_ClntNotiDT"); } else { if (submit("TXCVQ00601")){ if ( r_replacpt == "" ) { messageBox("처리 내용의 저장이 완료되었습니다. \n\n아직 부서접수확인을 하지 않으셨습니다. \n\n부서접수확인 버튼을 눌러 부서처리중임을 알려주세요.", "I099"); } else { if ( r_innraprvreq == "") { messageBox("처리 내용의 저장이 완료되었습니다. \n\n처리 완료시 부서장 결재 요청을 하시기 바랍니다.", "I099"); } else { messageBox("처리 내용의 저장이 ", "I002"); } } submit("TRCVQ00601"); } } model.refresh(); } ]]> </script> </button> <button id="btn_aprvreq" class="btn4_letter8" style="left:407px; top:5px; width:128px; height:22px; color:#ff0000; "> <caption>부서장 결재 요청</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (isRequiredControls("tar_ReplCnts") ){ if ( ( ipt_ClntNotiDT.value.length > 0 ) && (ipt_ClntNotiDT.value.length < 12) ){ messageBox("고객통보일시는 2009-05-01 15:30 처럼 날짜와 시간을 함께 ", "C001"); model.setFocus("ipt_ClntNotiDT"); } else { if (submit("TXCVQ00601")){ model.makeValue("/root/main/temp/key/mode", "A"); if (submit("TXCVQ00602")){ messageBox("처리 내용의 저장과 부서장 결재 요청이 ", "I002"); navigate("SMCVQ00100", "", "", "", "SMCVQ00100", "/root/main/temp", "/root/send"); } } } model.refresh(); } ]]> </script> </button> <button id="btn_clear" class="btn4_letter3" style="left:537px; top:5px; width:68px; height:22px; "> <caption>초기화</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ submit("TRCVQ00601"); model.refresh(); ]]> </script> </button> </group> <group id="group2" scroll="auto" style="left:500px; top:0px; width:465px; height:25px; "> <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:460px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption16" style="left:12px; top:5px; width:232px; height:17px; "> <![CDATA[접수 / 모든 부서 열람 / 자체처리 알림 ->]]> </caption> <caption id="caption17" class="hand" style="left:240px; top:5px; width:70px; height:17px; ">처리중</caption> <caption id="caption8" style="left:305px; top:5px; width:145px; height:17px; "> <![CDATA[-> 결재요청 -> 회신완료]]> </caption> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:505px; width:167px; height:224px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:530px; width:144px; height:30px; ">부서 처리 프로세스</caption> <caption id="caption51" style="left:54px; top:560px; width:120px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 부서 담당자가 "접수"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리면【처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:54px; top:580px; width:120px; height:21px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 처리중]]> <hint> <![CDATA[ 부서 담당자는 "처리중"인 VOC에 대해 민원이 제기된 내용 확인, 고객과의 연락, 민원 처리 등 실제 업무 처리를 진행하고 그 결과 내용을 저장한다. 진행상태는 여전히【처리중】상태가 되어 있다. ]]> </hint> </caption> <caption id="caption53" style="left:54px; top:600px; width:120px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 결재요청]]> <hint> <![CDATA[ 부서 담당자는 업무 처리 결과 내용의 입력 완료 후 부서장 결재 요청 버튼을 눌러 부서장에게 결재를 요청한다. 진행상태는【결재요청】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:54px; top:620px; width:120px; height:20px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 회신완료]]> <hint> <![CDATA[ 부서장은 담당자가 결재 요청한 VOC에 대하여 그 내용을 확인, 판단하여 부서장 의견을 적어 결재 처리를 하면서 민원 담당자에게 회신하게 되면 진행상태는【회신완료】상태가 되어 부서에서의 업무가 종료하게 된다. ]]> </hint> </caption> <caption id="caption56" style="left:54px; top:644px; width:125px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 공개열람내용 확인]]> <hint> <![CDATA[ 부서 담당자 및 부서내 직원은 진행상태를 "모든 부서 열람"으로 검색하여 다른 부서의 공개된 VOC 접수 내용을 볼 수 있다. ]]> </hint> </caption> <caption id="caption57" style="left:54px; top:662px; width:120px; height:21px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리 알림]]> <hint> <![CDATA[ 민원 담당자가 이미 자체적으로 처리하였지만 부서 담당자도 민원 내용을 알 필요가 있는 경우 자체처리 알림을 통해 VOC 접수 내용을 볼 수 있다. ]]> </hint> </caption> <caption id="caption58" style="left:54px; top:680px; width:120px; height:20px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 부서통계]]> <hint> <![CDATA[ 부서 담당자는 "기간별 VOC 현황" "직원별 VOC 현황" 메뉴에서 자신의 부서에 대하여 조회일자를 지정하여 그 현황을 확인할 수 있다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>