<contents/> <inputmode/> <receive_path/> </vocpopup> </main> <temp> <piddata> <pid/> <hngnm/> <mpphontel/> <zipcd1/> <zipcd2/> <zipcdaddr/> <detladdr/> <rrgstno/> <hometel/> <email/> </piddata> </temp> <send> <data> <srchacptdd1/> <srchacptdd2/> <srchpatnm/> <srchpid/> <srchprcsstatcd/> </data> </send> <init/> </root> </instance> <submission id="TRCVP00301" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/data" resultref="/root/main/list"/> <submission id="TRCVP00302" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/mngdata" resultref="/root/temp/piddata"/> <submission id="TXCVP00301" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/mngdata"/> <submission id="TXCVP00302" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/piddata"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ model.setValue("/root/send/data/srchacptdd1",getCurrentDate().toDate().getAddDate(-365,"D").getDateFormat()); model.setValue("/root/send/data/srchacptdd2",getCurrentDate()); model.removeNodeset("/root/main/list"); fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btnicon_search1.disabled = true; btn_popVOC.disabled = true; } if (!checkAuth("x")) { btn_save.disabled = true; btn_refresh.disabled = true; } if (!checkAuth("p")) { btn_excsave.disabled = true; } } // 컨트롤을 초기화한다. function fInitControl(){ model.setValue("/root/main/piddata/pid", ""); model.setValue("/root/main/piddata/hngnm", ""); model.setValue("/root/main/piddata/mpphontel", ""); model.setValue("/root/main/piddata/zipcd1", ""); model.setValue("/root/main/piddata/zipcd2", ""); model.setValue("/root/main/piddata/zipcdaddr", ""); model.setValue("/root/main/piddata/detladdr", ""); model.setValue("/root/main/piddata/rrgstno", ""); model.setValue("/root/main/piddata/email", ""); model.setValue("/root/main/piddata/hometel", ""); model.setValue("/root/main/mngdata/pid", ""); model.setValue("/root/main/mngdata/mngtmanflag", ""); model.setValue("/root/main/mngdata/clntvalu", ""); model.setValue("/root/main/mngdata/relaclntnm", ""); btn_popVOC.disabled = "true"; btn_refresh.disabled = "true"; btn_save.disabled = "true"; model.refresh(); } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:146px; height:14px; ">VOC 관리고객 조회</caption> </group> <group id="grp_johe" style="left:225px; top:23px; width:970px; height:60px; vertical-align:top; "> <shape id="roundrect1" class="roundrect_search" appearance="roundrect" style="left:0px; top:0px; width:970px; height:60px; "/> <caption id="caption8" class="search_name" style="left:15px; top:35px; width:93px; height:17px; ">환 자 명 :</caption> <input id="ipt_SrchPatNm" ref="/root/send/data/srchpatnm" class="input_search" style="left:120px; top:34px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btn_search", "DOMActivate"); ]]> </script> </input> <caption id="caption7" class="search_name" style="left:341px; top:35px; width:87px; height:17px; ">등록번호 :</caption> <input id="ipt_SrchPID" ref="/root/send/data/srchpid" class="input_search" imemode="disabled" format="9999999999" style="left:435px; top:34px; width:110px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btn_search", "DOMActivate"); ]]> </script> </input> <caption id="caption5" class="search_name" style="left:615px; top:35px; width:87px; height:17px; ">대상구분 :</caption> <select1 id="cmb_SrchPrcsStatCd" ref="/root/send/data/srchprcsstatcd" class="combo_search" appearance="minimal" style="left:705px; top:34px; width:130px; height:19px; "> <choices> <item> <label>관리고객 전체</label> <value/> </item> <item> <label>일반</label> <value>A</value> </item> <item> <label>★★★★★</label> <value>B</value> </item> <item> <label>★</label> <value>C</value> </item> </choices> </select1> <line id="line1" class="line_4" style="x1:873px; y1:9px; x2:873px; y2:52px; "/> <button id="btn_search" class="btn1_letter2" style="left:893px; top:19px; width:56px; height:22px; "> <caption>조회</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (isRequiredControls("ipt_SrchAcptDD1", "ipt_SrchAcptDD2") ){ if ( ( ipt_SrchPatNm.value.length > 0 ) && (ipt_SrchPatNm.value.length < 2) ){ messageBox("환자 이름 검색은 최소 2글자 이상 ", "C001"); model.setFocus("ipt_SrchPatNm"); } else { fInitControl(); model.removeNodeset("/root/main/list/voclist"); submit("TRCVP00301"); model.SetFocus("grd_voclist"); } } ]]> </script> </button> <caption id="caption12" class="search_name" style="left:15px; top:9px; width:115px; height:17px; ">최종접수일자 :</caption> <input id="ipt_SrchAcptDD1" ref="/root/send/data/srchacptdd1" class="input_s_essential" inputtype="date" style="left:135px; top:8px; width:120px; height:19px; "/> <caption id="caption13" class="search_no_b" style="left:260px; top:9px; width:12px; height:17px; ">~</caption> <input id="ipt_SrchAcptDD2" ref="/root/send/data/srchacptdd2" class="input_s_essential" inputtype="date" style="left:275px; top:8px; width:120px; height:19px; "/> </group> <group id="grp_customer" style="left:225px; top:83px; width:970px; height:440px; "> <caption id="caption10" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 관리고객 목록</caption> <button id="btn_excsave" class="btn2_letter4" style="left:903px; top:5px; width:64px; height:19px; "> <caption>엑셀저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var fileName = window.fileDialog("save", ",", false, "VOC관리고객목록엑셀", "xls", "All Files (*.*)|*.*|Excel Files(*.xls)|*.xls"); if (fileName != "") { grd_voclist.saveExcel(fileName); } ]]> </script> </button> <line id="line2" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <datagrid id="grd_voclist" nodeset="/root/main/list/voclist" allowselection="false" caption="환자명^등록번호^대상구분^휴대폰^우편번호^주소^메모^우편번호1^우편번호2^우편번호주소^나머지주소^대상구분코드^고객평가^주민번호^집전화번호^이메일^관련민원인" colsep="^" colwidth="100, 100, 100, 110, 100, 345, 50, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" explorerbar="sort" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="reverseseq" rowheight="23" rowsep="|" style="left:0px; top:30px; width:970px; height:408px; "> <col class="text_center" ref="patnm"/> <col class="text_center" ref="pid"/> <col class="text_center" ref="mngtman"/> <col class="text_center" ref="mpphonno"/> <col class="text_center" ref="zipcd"/> <col ref="addr"/> <col class="text_center" ref="clntvaluflag"/> <col class="text_center" ref="zipcd1" visibility="hidden"/> <col class="text_center" ref="zipcd2" visibility="hidden"/> <col class="text_center" ref="zipcdaddr" visibility="hidden"/> <col class="text_center" ref="detladdr" visibility="hidden"/> <col class="text_center" ref="mngtmanflag" visibility="hidden"/> <col ref="clntvalu" visibility="hidden"/> <col ref="rrgstno" visibility="hidden"/> <col ref="hometelno" visibility="hidden"/> <col ref="email" visibility="hidden"/> <col ref="relaclntnm" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_voclist.row; var receive_patnm = grd_voclist.valueMatrix(row, grd_voclist.colRef("patnm")); var receive_pid = grd_voclist.valueMatrix(row, grd_voclist.colRef("pid")); var receive_mpphonno = grd_voclist.valueMatrix(row, grd_voclist.colRef("mpphonno")); var receive_clntvalu = grd_voclist.valueMatrix(row, grd_voclist.colRef("clntvalu")); var receive_zipcd1 = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcd1")); var receive_zipcd2 = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcd2")); var receive_zipcdaddr = grd_voclist.valueMatrix(row, grd_voclist.colRef("zipcdaddr")); var receive_detladdr = grd_voclist.valueMatrix(row, grd_voclist.colRef("detladdr")); var receive_mngtmanflag = grd_voclist.valueMatrix(row, grd_voclist.colRef("mngtmanflag")); var receive_rrgstno = grd_voclist.valueMatrix(row, grd_voclist.colRef("rrgstno")); var receive_hometelno = grd_voclist.valueMatrix(row, grd_voclist.colRef("hometelno")); var receive_email = grd_voclist.valueMatrix(row, grd_voclist.colRef("email")); var receive_relaclntnm = grd_voclist.valueMatrix(row, grd_voclist.colRef("relaclntnm")); if ((grd_voclist.row > 0) && grd_voclist.isCell(event.target)){ model.setValue("/root/main/piddata/pid", receive_pid); model.setValue("/root/main/piddata/hngnm", receive_patnm); model.setValue("/root/main/piddata/mpphontel", receive_mpphonno); model.setValue("/root/main/piddata/zipcd1", receive_zipcd1); model.setValue("/root/main/piddata/zipcd2", receive_zipcd2); model.setValue("/root/main/piddata/zipcdaddr", receive_zipcdaddr); model.setValue("/root/main/piddata/detladdr", receive_detladdr); model.setValue("/root/main/piddata/rrgstno", receive_rrgstno); model.setValue("/root/main/piddata/email", receive_email); model.setValue("/root/main/piddata/hometel", receive_hometelno); model.setValue("/root/main/mngdata/pid", receive_pid); model.setValue("/root/main/mngdata/mngtmanflag", receive_mngtmanflag); model.setValue("/root/main/mngdata/clntvalu", receive_clntvalu); model.setValue("/root/main/mngdata/relaclntnm", receive_relaclntnm); btn_popVOC.disabled = "false"; btn_refresh.disabled = "false"; btn_save.disabled = "false"; model.refresh(); } else { } ]]> </script> </datagrid> </group> <group id="grp_PID" style="left:225px; top:521px; width:970px; height:230px; "> <caption id="caption2" class="tit_2" style="left:5px; top:10px; width:134px; height:14px; ">VOC 관리고객 정보</caption> <line id="line3" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line4" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption21" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <input id="ipt_PID" ref="/root/main/piddata/pid" class="output_fix" editable="false" appearance="input" style="left:108px; top:31px; width:127px; height:19px; "/> <caption id="caption22" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <caption id="caption3" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주민번호</caption> <input id="ipt_PatNm" ref="/root/main/piddata/hngnm" class="output_fix" editable="false" appearance="input" style="left:349px; top:31px; width:127px; height:19px; "/> <input id="ipt_rrgstno" ref="/root/main/piddata/rrgstno" class="output_fix" editable="false" format="999999-9" appearance="input" style="left:832px; top:31px; width:138px; height:19px; "/> <line id="line5" class="line_2" style="x1:0px; y1:76px; x2:970px; y2:76px; "/> <line id="line6" class="line_2" style="x1:0px; y1:100px; x2:970px; y2:100px; "/> <line id="line7" class="line_2" style="x1:0px; y1:124px; x2:970px; y2:124px; "/> <input id="ipt_detladdr" ref="/root/main/piddata/detladdr" class="output_fix" style="left:544px; top:55px; width:426px; height:19px; "/> <input id="ipt_ZipCd1" ref="/root/main/piddata/zipcd1" class="output_fix" style="left:108px; top:55px; width:55px; height:19px; "/> <caption id="caption14" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주소</caption> <caption id="caption4" class="cell_1" style="left:0px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">이메일</caption> <input id="ipt_email" ref="/root/main/piddata/email" class="output_fix" style="left:108px; top:79px; width:368px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">휴대폰</caption> <input id="ipt_mobile" ref="/root/main/piddata/mpphontel" class="output_fix" appearance="input" style="left:591px; top:79px; width:130px; height:19px; "/> <caption id="caption6" class="cell_1" style="left:723px; top:78px; width:105px; height:23px; text-align:center; vertical-align:middle; ">집 전화번호</caption> <input id="ipt_phone" ref="/root/main/piddata/hometel" class="output_fix" appearance="input" style="left:832px; top:79px; width:138px; height:19px; "/> <caption id="caption9" class="cell_1" style="left:0px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">관련민원인</caption> <input id="ipt_rela" ref="/root/main/mngdata/relaclntnm" class="input_default" style="left:108px; top:103px; width:862px; height:19px; "/> <input id="ipt_ZipCdAddr" ref="/root/main/piddata/zipcdaddr" class="output_fix" style="left:222px; top:55px; width:320px; height:19px; "/> <input id="ipt_ZipCd2" ref="/root/main/piddata/zipcd2" class="output_fix" style="left:165px; top:55px; width:55px; height:19px; "/> <select1 id="cmb_Mngtflag" ref="/root/main/mngdata/mngtmanflag" class="combo_essential" appearance="minimal" style="left:591px; top:31px; width:130px; height:19px; "> <choices> <item> <label>일반</label> <value>A</value> </item> <item> <label>★★★★★</label> <value>B</value> </item> <item> <label>★</label> <value>C</value> </item> </choices> </select1> <caption id="caption11" class="cell_1" style="left:483px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">대상구분</caption> <line id="line16" class="line_3" style="x1:0px; y1:229px; x2:970px; y2:229px; "/> <textarea id="tar_ClntValu" ref="/root/main/mngdata/clntvalu" class="input_default" scroll="vertical" style="left:108px; top:127px; width:862px; height:100px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:126px; width:105px; height:104px; text-align:center; vertical-align:middle; "> <![CDATA[메모 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/piddata/clntvalu"); var receive_path = "/root/main/piddata/clntvalu"; model.setValue("/root/main/vocpopup/title", "메모 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <button id="btn_refresh" class="btn5_letter9" disabled="true" style="left:728px; top:4px; width:119px; height:19px; "> <caption>환자정보 갱신하기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var s_pid = model.getValue("/root/main/piddata/pid"); if (s_pid != ""){ var rtn = messageBox(" 관리고객의 정보가 병원정보 시스템의 정보로 갱신되게 됩니다.", "Q004"); if(rtn == 6){ if(submit("TRCVP00302")){ if( getNodesetCount("/root/temp/piddata") > 0 ){ var pid_pid = model.getValue("/root/temp/piddata/pid"); var pid_patnm = model.getValue("/root/temp/piddata/hngnm"); var pid_mpphonno = model.getValue("/root/temp/piddata/mpphontel"); var pid_zipcd1 = model.getValue("/root/temp/piddata/zipcd1"); var pid_zipcd2 = model.getValue("/root/temp/piddata/zipcd2"); var pid_zipcdaddr = model.getValue("/root/temp/piddata/zipcdaddr"); var pid_detladdr = model.getValue("/root/temp/piddata/detladdr"); var pid_rrgstno = model.getValue("/root/temp/piddata/rrgstno"); var pid_hometel = model.getValue("/root/temp/piddata/hometel"); var pid_email = model.getValue("/root/temp/piddata/email"); model.setValue("/root/main/piddata/hngnm", pid_patnm); // model.setValue("/root/main/piddata/pid", pid_pid); model.setValue("/root/main/piddata/mpphontel", pid_mpphonno); model.setValue("/root/main/piddata/zipcd1", pid_zipcd1); model.setValue("/root/main/piddata/zipcd2", pid_zipcd2); model.setValue("/root/main/piddata/zipcdaddr", pid_zipcdaddr); model.setValue("/root/main/piddata/detladdr", pid_detladdr); model.setValue("/root/main/piddata/rrgstno", pid_rrgstno); model.setValue("/root/main/piddata/hometel", pid_hometel); model.setValue("/root/main/piddata/email", pid_email); model.refresh(); if(submit("TXCVP00302")){ messageBox("환자정보가 갱신 ", "I002"); } }else{ messageBox("존재하지 않는 환자 등록번호 ", "E008"); model.makeNode("/root/temp/piddata"); } } } } else { messageBox("등록번호가 없어 환자정보를 갱신 ", "E001"); } ]]> </script> </button> <button id="btn_popVOC" class="btn2_letter9" disabled="true" style="left:850px; top:4px; width:119px; height:19px; "> <caption>VOC 등록이력 보기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_PID = model.getValue("/root/main/piddata/pid"); model.setValue("/root/main/search/srchpid", r_PID); open("SPCVO00300", "", "460", "120", "SPCVO00300", "/root/main/search", "/root/main/search"); ]]> </script> </button> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <caption id="caption20" class="hand" style="left:100px; top:7px; width:612px; height:17px; ">VOC 관리고객 조회에서는 등록번호가 있는 환자를 대상으로 간단한 메모 내역을 보실 수 있습니다.</caption> <button id="btn_save" class="btn4_letter2" disabled="true" style="left:856px; top:5px; width:56px; height:22px; "> <caption>저장</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var s_pid = model.getValue("/root/main/piddata/pid"); if (s_pid != ""){ if (isRequiredControls("cmb_Mngtflag") ){ if(submit("TXCVP00301")){ messageBox("저장이 ", "I002"); fInitControl(); model.removeNodeset("/root/main/list/voclist"); submit("TRCVP00301"); model.SetFocus("grd_voclist"); } } } else { messageBox("등록번호가 없어 저장 ", "E001"); } ]]> </script> </button> <button id="btn_clear" class="btn4_letter2" style="left:914px; top:5px; width:56px; height:22px; "> <caption>취소</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ fInitControl(); ]]> </script> </button> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 담당자회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 승인요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장 에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(6) 부서장승인]]> <hint> <![CDATA[ 민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로 종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다. ]]> </hint> </caption> <caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(7) 종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다. ]]> </hint> </caption> <caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(8) 고객회신]]> <hint> <![CDATA[ 민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된 상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. ]]> </hint> </caption> <caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(9) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 임의종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>