<contents/> <inputmode/> <receive_path/> </vocpopup> <vocdeltemp> <delacptdd/> <delacptseq/> <delrgstseq/> </vocdeltemp> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchpatnm/> <srchpid/> <srchfstrgstrnm/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </temp> </main> <send> <data/> </send> <init> <C0001list> <cdid/> <cdnm/> </C0001list> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/> <submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TXCVQ00601" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/savedata/vocdata"/> <submission id="TXCVQ00602" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/savedata/key"/> <submission id="TXCVO02701" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/send/savedata/enddata"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd") var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq") var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq") if (( reAcptDD == "" || reAcptDD == null ) || ( reAcptSeq == "" || reAcptSeq == null ) || ( reRgstSeq == "" || reRgstSeq == null )) { var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007"); if(rtn == 1){ navigate("SMCVO00200"); } } else { submit("TRCVO01201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true ); } if (getNodesetCount("/root/main/vocdata/deptview") > 1) { btn_refreshcnt.attribute("visibility") = "visible"; } } // 임의 종결했으나 부서 담당자가 답변 하지 않았을때의 답변 내용 메시지처리 var deptstatcd = model.getValue("/root/main/vocdata/area/deptprcsstatcd"); var replcnts = model.getValue("/root/main/vocdata/area/replcnts"); if (deptstatcd == "A" && replcnts == "") { model.setValue("/root/main/vocdata/area/replcnts", "임의종결상태이고 아직 부서에서 답변을 주지 않았습니다."); } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btnsearch_emp.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_modify.disabled = true; btn_req.disabled = true; btn_popCustomer.disabled = true; btn_refresh.disabled = true; btn_self.disabled = true; btn_del.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:181px; height:14px; ">VOC 부서 담당자 회신 내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:281px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption6" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:834px; top:21px; width:136px; height:19px; "> <choices> <itemset nodeset="/root/init/C0001list/C0001"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <output id="output1" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:834px; top:45px; width:136px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:142px; x2:970px; y2:142px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:75px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:73px; "> <col class="text_center" ref="deptnm" _key="true"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" overflow="visible" appearance="full" style="left:833px; top:100px; width:136px; height:19px; border-style:none; "> <choices> <item> <label>부서에 환자정보 공개</label> <value>Y</value> </item> </choices> </select> <caption id="caption15" style="left:675px; top:123px; width:40px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:121px; width:80px; height:19px; text-align:center; "/> <caption id="caption2" style="left:810px; top:122px; width:65px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:884px; top:121px; width:85px; height:19px; text-align:center; "/> <line id="line13" class="line_2" style="x1:0px; y1:166px; x2:970px; y2:166px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:144px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:109px; top:145px; width:860px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:279px; x2:970px; y2:279px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:168px; width:105px; height:112px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_default" scroll="vertical" editable="false" style="left:109px; top:169px; width:861px; height:103px; "/> <line id="line16" style="x1:590px; y1:169px; x2:590px; y2:272px; border-color:#c0c0c0; border-style:dotted; "/> <button id="btn_popCustomer" class="btn2_letter9" style="left:851px; top:74px; width:119px; height:19px; "> <caption>접수고객정보 보기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVO00800", "", "460", "120", "SPCVO00800", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <button id="btn_refresh" class="btn5_letter7" disabled="true" style="left:566px; top:74px; width:97px; height:19px; "> <caption>추가 요청하기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <button id="btn_refreshcnt" class="btn2_letter7" visibility="hidden" style="left:566px; top:96px; width:97px; height:19px; "> <caption>추가요청 사유</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.makeValue("/root/main/temp/key/mode", "B"); open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> </group> <group id="grp_req" style="left:225px; top:304px; width:970px; height:225px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:14px; ">해당부서에 전달사항</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption13" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:286px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당직원</caption> <output id="ipt_DeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:170px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/vocdata/area/reqdeptcd" class="output_fix" visibility="hidden" style="left:176px; top:31px; width:100px; height:19px; "/> <output id="ipt_EmpNm" ref="/root/main/vocdata/area/reqempnm" class="output_fix" style="left:394px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpId" ref="/root/main/vocdata/area/reqempid" class="output_fix" visibility="hidden" style="left:537px; top:31px; width:100px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:223px; x2:970px; y2:223px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:170px; text-align:center; vertical-align:middle; "> <![CDATA[요청사항]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/area/csteamreqcnts"); var receive_path = "/root/main/vocdata/area/reqcsteamreqcnts"; model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/vocdata/area/csteamreqcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:54px; width:862px; height:167px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:221px; border-color:#c0c0c0; border-style:dotted; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVO02600", "", "", "", "SMCVO02600", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption10" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_aprvreq" class="btn4_letter6" style="left:866px; top:5px; width:104px; height:22px; "> <caption>부서장 승인</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if (isRequiredControls("tar_ReplCnts") ){ var prcsstatcd = model.getValue("/root/main/vocdata/accept/prcsstatcd") if (prcsstatcd == "O") { var mode = "C"; } else { var mode = "B"; } model.makeNode("/root/send/savedata/key"); model.makeNode("/root/send/savedata/vocdata"); model.makeNode("/root/send/savedata/enddata"); model.makeValue("/root/send/savedata/vocdata/acptseq", model.getValue("/root/main/vocdata/accept/acptseq")); model.makeValue("/root/send/savedata/vocdata/acptdd", model.getValue("/root/main/vocdata/accept/acptdd")); model.makeValue("/root/send/savedata/vocdata/rgstseq", model.getValue("/root/main/vocdata/deptview/rgstseq")); model.makeValue("/root/send/savedata/vocdata/clntnotidt", model.getValue("/root/main/vocdata/area/repldd")); model.makeValue("/root/send/savedata/vocdata/replcnts", model.getValue("/root/main/vocdata/area/replcnts")); copyNodesetType("/root/send/savedata/key", "/root/main/temp/key"); model.makeValue("/root/send/savedata/key/mode", mode); model.makeValue("/root/send/savedata/enddata/aprvcnts", model.getValue("/root/main/vocdata/area/innraprvcnts")); model.makeValue("/root/send/savedata/enddata/acptseq", model.getValue("/root/main/vocdata/accept/acptseq")); model.makeValue("/root/send/savedata/enddata/acptdd", model.getValue("/root/main/vocdata/accept/acptdd")); if (submit("TXCVQ00601")){ if (submit("TXCVQ00602")){ submit("TXCVO02701"); messageBox("처리 내용의 저장과 부서장 결재 요청이 ", "I002"); navigate("SMCVO02600", "", "", "", "SMCVO02600", "/root/main/temp", "/root/send"); } } model.refresh(); } ]]> </script> </button> </group> <group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; "> <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption8" style="left:12px; top:5px; width:402px; height:17px; "> <![CDATA[접수 / 접수취소 / 자체처리 -> 회신요청 -> 부서처리중 -> 담당자회신 ->]]> </caption> <caption id="caption7" class="hand" style="left:412px; top:5px; width:89px; height:17px; ">승인요청</caption> <caption id="caption9" style="left:491px; top:5px; width:332px; height:17px; "> <![CDATA[-> 부서장승인 -> 종결 / 임의종결 -> 고객회신 -> 처리완료]]> </caption> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:485px; width:167px; height:244px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:500px; width:144px; height:20px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:60px; top:524px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:60px; top:540px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:60px; top:556px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:60px; top:572px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 담당자회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가 민원담당부서 담당자에게 회신하게 되면【담당자회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:60px; top:588px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 승인요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "담당자회신"인 VOC에 대하여 민원담당부서장 에게 종결을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다. ]]> </hint> </caption> <caption id="caption56" style="left:60px; top:604px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(6) 부서장승인]]> <hint> <![CDATA[ 민원담당부서장은 "승인요청"인 VOC에 대하여 담당 부서별로 종결을 위한 부서장 승인을 하면【부서장승인】상태가 된다. ]]> </hint> </caption> <caption id="caption57" style="left:60px; top:620px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(7) 종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다. ]]> </hint> </caption> <caption id="caption58" style="left:60px; top:636px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(8) 고객회신]]> <hint> <![CDATA[ 민원담당부서 담당자가 모든 해당 부서가 종결 또는 임의종결된 상태에서 민원인에게 그 결과를 알려주고 경과 내용을 입력하고 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. ]]> </hint> </caption> <caption id="caption59" style="left:60px; top:652px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(9) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption60" style="left:60px; top:672px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption61" style="left:60px; top:688px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption62" style="left:60px; top:704px; width:115px; height:16px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 임의종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 그 부서에 대해 종결 처리한 효과와 같은 효과를 줄 수 있다. ]]> </hint> </caption> <group id="group3" style="left:225px; top:529px; width:970px; height:222px; "> <caption id="caption12" class="tit_2" style="left:5px; top:10px; width:247px; height:14px; ">해당부서 회신 내용</caption> <button id="btn_endcfm" class="btn5_letter7" visibility="hidden" style="left:872px; top:4px; width:97px; height:19px; "> <caption>임의종결 처리</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_reqacptdd = model.getValue("/root/main/vocdata/area/reqacptdd") var r_reqacptseq = model.getValue("/root/main/vocdata/area/reqacptseq") var r_reqrgstseq = model.getValue("/root/main/vocdata/area/reqrgstseq") var r_innraprvdd = model.getValue("/root/main/rpldata/area/innraprvdd") if ( (r_reqacptdd != "") && (r_reqacptseq != "") && (r_reqrgstseq != "") ){ if (r_innraprvdd != ""){ var rtn = messageBox("현재 부서에 대한 종결처리를 ", "Q004"); if(rtn == 6){ submit("TXCVD00201"); messageBox("이 접수 내용의 부서 진행상태가 처리완료로 수정", "I001"); model.setValue("/root/main/rpldata/area/prcsstat", "처리완료"); model.setValue("/root/main/rpldata/area/endreqyn", "* 부서종결"); submit("TRCVD00202"); btn_endcfm.disabled = true; } } else { messageBox("부서장 결재가 되지 않은 사항에 대해서 종결처리를 ", "E001"); } } else { messageBox("부서가 선택되지 않았습니다. \n\n민원담당부서 처리요청 목록에서 부서를 더블클릭해 ", "C002"); model.setFocus("grd_reqlist"); } model.refresh(); ]]> </script> </button> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line2" class="line_2" style="x1:0px; y1:51px; x2:970px; y2:51px; "/> <caption id="caption16" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서접수일</caption> <output id="opt_ReplReq" ref="/root/main/vocdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:31px; width:130px; height:19px; "/> <caption id="caption20" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <output id="opt_ChrgDeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption30" class="cell_1" style="left:483px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption> <output id="opt_ReplAcptDT" ref="/root/main/vocdata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:31px; width:130px; height:19px; "/> <line id="line18" class="line_3" style="x1:0px; y1:220px; x2:970px; y2:220px; "/> <caption id="caption32" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 답변자]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ReplCnts" ref="/root/main/vocdata/area/replcnts" class="input_essential" scroll="vertical" editable="false" style="left:0px; top:103px; width:475px; height:114px; "/> <caption id="caption35" class="cell_1" style="left:483px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서장]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts"); model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AprvCnts" ref="/root/main/vocdata/area/innraprvcnts" scroll="vertical" style="left:483px; top:103px; width:487px; height:114px; "/> <output id="output3" ref="/root/main/vocdata/area/replpsnnm" class="output_fix" style="left:108px; top:55px; width:130px; height:19px; "/> <output id="output4" ref="/root/main/vocdata/area/innraprvpsnnm" class="output_fix" style="left:591px; top:55px; width:130px; height:19px; "/> <caption id="caption17" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리회신일</caption> <output id="output5" ref="/root/main/vocdata/area/repldd" class="output_fix" format="yyyy-mm-dd" style="left:831px; top:31px; width:138px; height:19px; "/> <caption id="caption21" class="cell_1" style="left:0px; top:78px; width:162px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 담당자 답변 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <caption id="caption22" class="cell_1" style="left:483px; top:78px; width:172px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 개선활동 (부서장 의견)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> </group> </xhtml:body> </xhtml:html>