<contents/> <inputmode/> <receive_path/> </vocpopup> <temp> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </temp> </main> <send> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchpatnm/> <srchpid/> <srchfstrgstrnm/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </send> <temp> </temp> <init> <C0001list> <cdid/> <cdnm/> </C0001list> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> <C0011list> <C0011> <cdid/> <cdnm/> </C0011> </C0011list> </init> </root> </instance> <submission id="TRCVO02201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd") var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq") var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq") if (( reAcptDD == "" || reAcptDD == null ) || ( reAcptSeq == "" || reAcptSeq == null ) || ( reRgstSeq == "" || reRgstSeq == null )) { var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007"); if(rtn == 1){ navigate("SMCVO00200"); } } else { submit("TRCVO02201"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list", "/root/init/C0011list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list", "/root/init/C0011list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list", "/root/init/C0011list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list", "/root/init/C0011list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list", "/root/init/C0011list"), true ); break; default : zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0011list"), true ); break; } } else { zbcfGetCodeList( new Array("C0001", "C0003", "C0011"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0011list"), true ); } } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; } if (!checkAuth("x")) { } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:141px; height:13px; ">VOC 접수취소 내용</caption> </group> <group id="grp_customer" style="left:225px; top:23px; width:970px; height:197px; "> <caption id="caption9" class="tit_2" style="left:5px; top:0px; width:126px; height:14px; ">취소된 고객정보</caption> <line id="line2" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line3" class="line_3" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption10" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" appearance="input" style="left:108px; top:21px; width:130px; height:19px; "/> <line id="line4" class="line_2" style="x1:0px; y1:71px; x2:970px; y2:71px; "/> <caption id="caption22" class="cell_1" style="left:0px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <output id="ipt_PID" ref="/root/main/vocdata/customer/pid" class="output_fix" appearance="input" style="left:108px; top:50px; width:130px; height:19px; "/> <caption id="caption21" class="cell_1" style="left:241px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <output id="ipt_PatNm" ref="/root/main/vocdata/customer/patnm" class="output_fix" appearance="input" style="left:349px; top:50px; width:130px; height:19px; "/> <caption id="caption4" class="cell_1" style="left:483px; top:49px; width:107px; height:23px; text-align:center; vertical-align:middle; ">환자 주민번호</caption> <output id="input2" ref="/root/main/vocdata/customer/patresdnrgstno1" class="output_fix" maxlength="6" style="left:591px; top:50px; width:59px; height:19px; "/> <output id="input3" ref="/root/main/vocdata/customer/patresdnrgstno2" class="output_fix" maxlength="7" style="left:652px; top:50px; width:69px; height:19px; "/> <caption id="caption3" class="cell_1" style="left:723px; top:49px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자 연락처</caption> <output id="input1" ref="/root/main/vocdata/customer/patphonno" class="output_fix" appearance="input" style="left:832px; top:50px; width:130px; height:19px; "/> <line id="line8" class="line_3" style="x1:0px; y1:95px; x2:970px; y2:95px; "/> <caption id="caption20" class="cell_1" style="left:0px; top:73px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자와의 관계</caption> <select1 id="cmb_PatRela" ref="/root/main/vocdata/customer/patrela" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:74px; width:130px; height:19px; "> <choices> <itemset nodeset="/root/init/C0011list/C0011"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line1" class="line_2" style="x1:0px; y1:124px; x2:970px; y2:124px; "/> <caption id="caption11" class="cell_1" style="left:0px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">민원인</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/customer/clntnm" class="output_fix" appearance="input" style="left:108px; top:103px; width:130px; height:19px; "/> <caption id="caption12" class="cell_1" style="left:242px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주민등록번호</caption> <output id="ipt_ResdnRgstNo1" ref="/root/main/vocdata/customer/resdnrgstno1" class="output_fix" maxlength="6" style="left:350px; top:103px; width:59px; height:19px; "/> <output id="ipt_ResdnRgstNo2" ref="/root/main/vocdata/customer/resdnrgstno2" class="output_fix" maxlength="7" style="left:411px; top:103px; width:69px; height:19px; "/> <caption id="caption13" class="cell_1" style="left:482px; top:102px; width:105px; height:23px; text-align:center; vertical-align:middle; ">성 별</caption> <select1 id="rdo_Gndr" ref="/root/main/vocdata/customer/gndr" appearance="full" overflow="visible" style="left:591px; top:104px; width:40px; height:19px; background-color:transparent; border-style:none; "> <choices> <item> <label>남</label> <value>M</value> </item> </choices> </select1> <select1 id="radio1" ref="/root/main/vocdata/customer/gndr" appearance="full" overflow="visible" style="left:632px; top:104px; width:40px; height:19px; background-color:transparent; border-style:none; "> <choices> <item> <label>여</label> <value>F</value> </item> </choices> </select1> <line id="line5" class="line_2" style="x1:0px; y1:148px; x2:970px; y2:148px; "/> <caption id="caption14" class="cell_1" style="left:0px; top:126px; width:105px; height:23px; text-align:center; vertical-align:middle; ">주소</caption> <output id="ipt_ZipCd1" ref="/root/main/vocdata/customer/zipcd1" class="output_fix" style="left:108px; top:127px; width:45px; height:19px; "/> <output id="ipt_ZipCd2" ref="/root/main/vocdata/customer/zipcd2" class="output_fix" style="left:155px; top:127px; width:45px; height:19px; "/> <output id="ipt_ZipCdAddr" ref="/root/main/vocdata/customer/zipcdaddr" class="output_fix" style="left:202px; top:127px; width:340px; height:19px; "/> <output id="ipt_detladdr" ref="/root/main/vocdata/customer/detladdr" class="output_fix" style="left:544px; top:127px; width:418px; height:19px; "/> <line id="line6" class="line_2" style="x1:0px; y1:172px; x2:970px; y2:172px; "/> <caption id="caption16" class="cell_1" style="left:0px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[자택]</caption> <output id="ipt_HomeTelNo" ref="/root/main/vocdata/customer/hometelno" class="output_fix" appearance="input" style="left:108px; top:151px; width:130px; height:19px; "/> <caption id="caption17" class="cell_1" style="left:241px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[휴대]</caption> <output id="ipt_MPphonNo" ref="/root/main/vocdata/customer/mpphonno" class="output_fix" appearance="input" style="left:349px; top:151px; width:130px; height:19px; "/> <caption id="caption18" class="cell_1" style="left:483px; top:150px; width:105px; height:23px; text-align:center; vertical-align:middle; ">전화[기타]</caption> <output id="ipt_EtcTelNo" ref="/root/main/vocdata/customer/etctelno" class="output_fix" appearance="input" style="left:591px; top:151px; width:130px; height:19px; "/> <line id="line7" class="line_3" style="x1:0px; y1:196px; x2:970px; y2:196px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:174px; width:105px; height:23px; text-align:center; vertical-align:middle; ">메일주소</caption> <output id="ipt_EmailAddr" ref="/root/main/vocdata/customer/emailaddr" class="output_fix" style="left:108px; top:175px; width:371px; height:19px; "/> </group> <group id="grp_Accept" style="left:225px; top:221px; width:970px; height:530px; "> <caption id="caption23" class="tit_2" style="left:5px; top:10px; width:113px; height:14px; ">취소된 접수내역</caption> <select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" visibility="hidden" overflow="visible" appearance="full" style="left:679px; top:7px; width:136px; height:19px; border-style:none; "> <choices> <item> <label>부서에 환자정보 공개</label> <value>Y</value> </item> </choices> </select> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" visibility="hidden" overflow="visible" appearance="full" style="left:824px; top:7px; width:141px; height:19px; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <line id="line10" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line11" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_CnclDD" ref="/root/main/vocdata/accept/cncldd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:31px; width:125px; height:19px; "/> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" style="left:108px; top:31px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:31px; width:130px; height:19px; "/> <caption id="caption26" class="cell_1" style="left:483px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_default" disabled="true" appearance="minimal" style="left:591px; top:31px; width:130px; height:19px; "> <choices> <itemset nodeset="/root/init/C0001list/C0001"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption90" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; font-weight:bold; text-align:center; vertical-align:middle; ">접수취소일</caption> <line id="line12" class="line_2" style="x1:0px; y1:76px; x2:970px; y2:76px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:54px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_essential" disabled="true" appearance="minimal" style="left:108px; top:55px; width:130px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:240px; top:55px; width:130px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:372px; top:55px; width:130px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line13" class="line_2" style="x1:0px; y1:195px; x2:970px; y2:195px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:78px; width:105px; height:118px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^순번" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:79px; width:450px; height:116px; "> <col class="text_center" ref="deptnm" _key="true"/> <col class="text_center" ref="deptcd" visibility="hidden" _key="true"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid" visibility="hidden"/> <col class="text_center" ref="rgstseq" visibility="hidden"/> </datagrid> <line id="line14" class="line_2" style="x1:0px; y1:219px; x2:970px; y2:219px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:197px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:198px; width:850px; height:19px; "/> <line id="line16" class="line_3" style="x1:0px; y1:528px; x2:970px; y2:528px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:221px; width:105px; height:307px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); var receive_path = "/root/main/vocdata/accept/acptcnts"; model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_essential" scroll="vertical" editable="false" style="left:108px; top:222px; width:850px; height:303px; "/> <line id="line17" style="x1:590px; y1:222px; x2:590px; y2:525px; border-color:#c0c0c0; border-style:dotted; "/> <caption id="caption7" style="left:810px; top:173px; width:65px; height:17px; ">접수취소자</caption> <output id="output1" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:172px; width:80px; height:19px; text-align:center; "/> <caption id="caption27" style="left:675px; top:174px; width:40px; height:17px; ">등록자</caption> <output id="output2" ref="/root/main/vocdata/accept/cnclpsnnm" class="output_fix" style="left:878px; top:172px; width:80px; height:19px; text-align:center; "/> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <caption id="caption36" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); ]]> </script> </button> </group> <group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; "> <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption8" style="left:12px; top:5px; width:40px; height:17px; ">접수 /</caption> <caption id="caption2" class="hand" style="left:45px; top:5px; width:80px; height:17px; ">접수취소</caption> <caption id="caption5" style="left:124px; top:5px; width:698px; height:17px; "> <![CDATA[/ 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 -> 종결 / 임의종결 -> 승인요청 -> 부서장승인 -> 고객회신 -> 처리완료]]> </caption> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 부서회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가 민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 종결 / 임의종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다. 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결 처리한 효과와 같은 효과를 줄 수 있다. ]]> </hint> </caption> <caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(6) 승인요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는 "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다. ]]> </hint> </caption> <caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(7) 부서장승인]]> <hint> <![CDATA[ 민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을 위한 부서장 승인을 하면【부서장승인】상태가 된다. ]]> </hint> </caption> <caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(8) 고객회신]]> <hint> <![CDATA[ 민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여 민원인에게 그 결과를 알려주고 경과 내용을 입력하고 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. ]]> </hint> </caption> <caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(9) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>