<contents/> <inputmode/> <receive_path/> </vocpopup> <vocdeltemp> <delacptdd/> <delacptseq/> <delrgstseq/> </vocdeltemp> <voccount> <allcount/> <endcount/> </voccount> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchpatnm/> <srchpid/> <srchfstrgstrnm/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> </key> </temp> <aprvkey> <aprvacptdd/> <aprvacptseq/> <aprvkindflag>2</aprvkindflag> </aprvkey> </main> <send> <data/> </send> <init> <C0001list> <cdid/> <cdnm/> </C0001list> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/> <submission id="TRCVO01201" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TRCVO01202" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/voccount"/> <submission id="TRCVO01501" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/reqdata/list"/> <submission id="TRCVO01701" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/aprvdata"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd") var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq") var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq") if (( reAcptDD == "" || reAcptDD == null ) || ( reAcptSeq == "" || reAcptSeq == null ) || ( reRgstSeq == "" || reRgstSeq == null )) { var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007"); if(rtn == 1){ navigate("SMCVO00200"); } } else { submit("TRCVO01201"); submit("TRCVO01202"); submit("TRCVO01501"); submit("TRCVO01701"); if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true ); } if (getNodesetCount("/root/main/vocdata/deptview") > 1) { btn_refreshcnt.attribute("visibility") = "visible"; } } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btnsearch_emp.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_modify.disabled = true; btn_req.disabled = true; btn_popCustomer.disabled = true; btn_refresh.disabled = true; btn_self.disabled = true; btn_del.disabled = true; } if (!checkAuth("p")) { } } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:181px; height:14px; ">VOC 부서장 승인 내용</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:281px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:970px; y2:15px; "/> <line id="line9" class="line_2" style="x1:0px; y1:42px; x2:970px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <output id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption6" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" disabled="true" appearance="minimal" style="left:832px; top:21px; width:138px; height:19px; "> <choices> <itemset nodeset="/root/init/C0001list/C0001"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" disabled="true" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" disabled="true" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" disabled="true" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <output id="output1" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:832px; top:45px; width:138px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:142px; x2:970px; y2:142px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:75px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" class="datagrid0" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:73px; "> <col class="text_center" ref="deptnm" _key="true"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <button id="btn_refreshcnt" class="btn2_letter7" visibility="hidden" style="left:566px; top:74px; width:97px; height:19px; "> <caption>추가요청 사유</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.makeValue("/root/main/temp/key/mode", "B"); open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" overflow="visible" appearance="full" style="left:834px; top:100px; width:136px; height:19px; border-style:none; "> <choices> <item> <label>부서에 환자정보 공개</label> <value>Y</value> </item> </choices> </select> <caption id="caption15" style="left:675px; top:123px; width:40px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:121px; width:80px; height:19px; text-align:center; "/> <caption id="caption2" style="left:810px; top:122px; width:65px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:878px; top:121px; width:92px; height:19px; text-align:center; "/> <line id="line13" class="line_2" style="x1:0px; y1:166px; x2:970px; y2:166px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:144px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <output id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="output_fix" style="left:108px; top:145px; width:862px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:279px; x2:970px; y2:279px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:168px; width:105px; height:112px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:169px; width:862px; height:103px; "/> <line id="line16" style="x1:590px; y1:169px; x2:590px; y2:272px; border-color:#c0c0c0; border-style:dotted; "/> <button id="btn_popCustomer" class="btn2_letter9" style="left:851px; top:74px; width:119px; height:19px; "> <caption>접수고객정보 보기</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVO00800", "", "460", "120", "SPCVO00800", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> </group> <group id="grp_reqlist" style="left:225px; top:306px; width:970px; height:116px; "> <caption id="caption21" class="tit_2" style="left:5px; top:10px; width:341px; height:14px; ">해당 부서에 처리요청을 한 목록</caption> <line id="line1" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <datagrid id="grd_reqlist" nodeset="/root/main/reqdata/list/reqlist" allowselection="false" caption="담당부서^담당직원^진행상태^접수일자^회신요청일^접수확인일^처리회신일^종결처리일^임의종결^재요청^종결여부^부서코드^직원ID^의견^답변자^답변자ID^결재자^결재자ID^부서장의견^답변^등록순서^접수순서" colsep="^" colwidth="140, 90, 90, 90, 90, 90, 90, 90, 79, 70, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:0px; top:31px; width:970px; height:84px; "> <col class="text_center" ref="deptnm"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="prcsstat"/> <col class="text_center" ref="acptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="replacptdd" format="yyyy-mm-dd"/> <col class="text_center" ref="repldd" format="yyyy-mm-dd"/> <col class="text_center" ref="endreqdd" format="yyyy-mm-dd"/> <col class="text_center" ref="forceendyn"/> <col class="text_center" ref="rereqyn"/> <col class="text_center" ref="endreqyn" visibility="hidden"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="csteamreqcnts" visibility="hidden"/> <col ref="replpsnnm" visibility="hidden"/> <col ref="replpsnid" visibility="hidden"/> <col ref="innraprvpsnnm" visibility="hidden"/> <col ref="innraprvpsnid" visibility="hidden"/> <col ref="innraprvcnts" visibility="hidden"/> <col ref="replcnts" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> <col ref="acptseq" visibility="hidden"/> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var row = grd_reqlist.row; var receive_deptnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptnm")); var receive_deptcd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("deptcd")); var receive_empnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empnm")); var receive_empid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("empid")); var receive_prcsstat = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("prcsstat")); var receive_acptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptdd")); var receive_acptseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("acptseq")); var receive_rgstseq = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rgstseq")); var receive_replreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replreqdd")); var receive_replacptdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replacptdd")); var receive_repldd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("repldd")); var receive_endreqdd = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqdd")); var receive_forceendyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("forceendyn")); var receive_rereqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("rereqyn")); var receive_endreqyn = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("endreqyn")); var receive_csteamreqcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("csteamreqcnts")); var receive_replpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnnm")); var receive_replpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replpsnid")); var receive_innraprvpsnnm = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnnm")); var receive_innraprvpsnid = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvpsnid")); var receive_innraprvcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("innraprvcnts")); var receive_replcnts = grd_reqlist.valueMatrix(row, grd_reqlist.colRef("replcnts")); if ((grd_reqlist.row > 0) && grd_reqlist.isCell(event.target)){ model.setValue("/root/main/vocdata/area/reqdeptnm", receive_deptnm); model.setValue("/root/main/vocdata/area/reqdeptcd", receive_deptcd); model.setValue("/root/main/vocdata/area/reqempnm", receive_empnm); model.setValue("/root/main/vocdata/area/reqempid", receive_empid); model.setValue("/root/main/vocdata/area/reqacptdd", receive_acptdd); model.setValue("/root/main/vocdata/area/reqacptseq", receive_acptseq); model.setValue("/root/main/vocdata/area/reqrgstseq", receive_rgstseq); model.setValue("/root/main/vocdata/area/replreqdd", receive_replreqdd); model.setValue("/root/main/vocdata/area/replacptdd", receive_replacptdd); model.setValue("/root/main/vocdata/area/repldd", receive_repldd); model.setValue("/root/main/vocdata/area/endreqdd", receive_endreqdd); model.setValue("/root/main/vocdata/area/forceendyn", receive_forceendyn); model.setValue("/root/main/vocdata/area/csteamreqcnts", receive_csteamreqcnts); model.setValue("/root/main/vocdata/area/replpsnnm", receive_replpsnnm); model.setValue("/root/main/vocdata/area/replpsnid", receive_replpsnid); model.setValue("/root/main/vocdata/area/innraprvpsnnm", receive_innraprvpsnnm); model.setValue("/root/main/vocdata/area/innraprvpsnid", receive_innraprvpsnid); model.setValue("/root/main/vocdata/area/innraprvcnts", receive_innraprvcnts); if (receive_prcsstat == "부서처리중"){ model.setValue("/root/main/vocdata/area/replcnts", ""); } else { model.setValue("/root/main/vocdata/area/replcnts", receive_replcnts); } model.refresh(); } else { } ]]> </script> </datagrid> </group> <group id="grp_req" style="left:225px; top:424px; width:970px; height:326px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:225px; height:13px; ">해당부서에 전달사항 / 회신 내용</caption> <caption id="cpt_preaprv" class="hand" style="left:417px; top:7px; width:423px; height:17px; font-weight:bold; ">고객회신 정보를 입력하시면 완료처리를 진행하실 수 있습니다.</caption> <select id="chk_forceendyn" ref="/root/main/vocdata/area/forceendyn" disabled="true" overflow="visible" appearance="full" style="left:864px; top:5px; width:96px; height:19px; border-style:none; "> <choices> <item> <label>임의종결 여부</label> <value>Y</value> </item> </choices> </select> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption13" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <caption id="caption14" class="cell_1" style="left:286px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서관리자</caption> <output id="ipt_DeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:170px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/vocdata/area/reqdeptcd" class="output_fix" visibility="hidden" style="left:176px; top:31px; width:100px; height:19px; "/> <output id="ipt_EmpNm" ref="/root/main/vocdata/area/reqempnm" class="output_fix" style="left:394px; top:31px; width:120px; height:19px; "/> <output id="ipt_EmpId" ref="/root/main/vocdata/area/reqempid" class="output_fix" visibility="hidden" style="left:537px; top:31px; width:100px; height:19px; "/> <caption id="caption17" class="cell_1" style="left:723px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">(임의)종결처리일</caption> <output id="opt_Endreqdt" ref="/root/main/vocdata/area/endreqdd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:31px; width:138px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:173px; x2:970px; y2:173px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:120px; text-align:center; vertical-align:middle; "> <![CDATA[요청사항]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/area/csteamreqcnts"); var receive_path = "/root/main/vocdata/area/reqcsteamreqcnts"; model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/vocdata/area/csteamreqcnts" class="input_default" scroll="vertical" editable="false" style="left:108px; top:54px; width:862px; height:117px; "/> <line id="line17" style="x1:590px; y1:54px; x2:590px; y2:171px; border-color:#c0c0c0; border-style:dotted; "/> <line id="line3" class="line_2" style="x1:0px; y1:197px; x2:970px; y2:197px; "/> <caption id="caption18" class="cell_1" style="left:241px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서접수일</caption> <output id="opt_ReplReq" ref="/root/main/vocdata/area/replreqdd" class="output_fix" format="yyyy-mm-dd" style="left:349px; top:176px; width:130px; height:19px; "/> <caption id="caption20" class="cell_1" style="left:0px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">담당부서</caption> <output id="opt_ChrgDeptNm" ref="/root/main/vocdata/area/reqdeptnm" class="output_fix" style="left:108px; top:176px; width:130px; height:19px; "/> <caption id="caption30" class="cell_1" style="left:483px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수확인일</caption> <output id="opt_ReplAcptDT" ref="/root/main/vocdata/area/replacptdd" class="output_fix" format="yyyy-mm-dd" style="left:591px; top:176px; width:130px; height:19px; "/> <line id="line18" class="line_3" style="x1:0px; y1:324px; x2:970px; y2:324px; "/> <caption id="caption32" class="cell_1" style="left:241px; top:199px; width:105px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 답변자]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_ReplCnts" ref="/root/main/vocdata/area/replcnts" scroll="vertical" editable="false" style="left:0px; top:223px; width:478px; height:99px; "/> <caption id="caption35" class="cell_1" style="left:723px; top:199px; width:105px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서장]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/rpldata/area/innraprvcnts"); model.setValue("/root/main/vocpopup/title", "부서 개선활동\n(부서장 의견)"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVD00500", "", "", "", "SPCVD00500", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AprvCnts" ref="/root/main/vocdata/area/innraprvcnts" scroll="vertical" editable="false" style="left:483px; top:223px; width:487px; height:99px; "/> <output id="output3" ref="/root/main/vocdata/area/replpsnnm" class="output_fix" style="left:349px; top:200px; width:130px; height:19px; "/> <output id="output4" ref="/root/main/vocdata/area/innraprvpsnnm" class="output_fix" style="left:831px; top:200px; width:139px; height:19px; "/> <caption id="caption7" class="cell_1" style="left:723px; top:175px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리회신일</caption> <output id="output5" ref="/root/main/vocdata/area/repldd" class="output_fix" format="yyyy-mm-dd" style="left:832px; top:176px; width:138px; height:19px; "/> <caption id="caption22" class="cell_1" style="left:0px; top:199px; width:162px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 답변 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/area/replcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <caption id="caption26" class="cell_1" style="left:483px; top:199px; width:172px; height:23px; text-align:center; vertical-align:middle; "> <![CDATA[부서 개선활동 (부서장 의견)]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/area/innraprvcnts"); model.setValue("/root/main/vocpopup/title", "부서 담당자\n답변 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption8" class="cell_2" style="left:131px; top:2px; width:94px; height:23px; text-align:center; vertical-align:middle; ">승인요청정보</caption> <output id="opt_Aprvreqdd" ref="/root/main/aprvdata/aprvreqdd" class="output_fix" format="yyyy-mm-dd" style="left:382px; top:4px; width:100px; height:19px; "/> <output id="opt_Aprvreqnm" ref="/root/main/aprvdata/aprvreqnm" class="output_fix" style="left:485px; top:4px; width:110px; height:19px; "/> <select1 id="cmb_Aprvkindflag" ref="/root/main/aprvdata/aprvkindflag" class="combo_default" disabled="true" appearance="minimal" style="left:229px; top:4px; width:150px; height:19px; "> <choices> <item> <label>처리 후 승인 (先처리)</label> <value>2</value> </item> <item> <label>승인 후 처리</label> <value>1</value> </item> <item> <label/> <value/> </item> </choices> </select1> <caption id="caption9" class="cell_2" style="left:605px; top:2px; width:84px; height:23px; text-align:center; vertical-align:middle; ">승인정보</caption> <output id="opt_Aprvdd" ref="/root/main/aprvdata/aprvdd" class="output_fix" format="yyyy-mm-dd" style="left:692px; top:4px; width:100px; height:19px; "/> <button id="btn_clntnoti" class="btn4_letter9" style="left:829px; top:5px; width:140px; height:22px; "> <caption>고객회신 정보 입력</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var pid = model.getValue("/root/main/vocdata/accept/pid"); var acpviewdd = model.getValue("/root/main/vocdata/accept/acpviewdd"); model.makeValue("/root/main/temp/key/pid", pid); model.makeValue("/root/main/temp/key/acpviewdd", acpviewdd); modal("SPCVO02800", "", "", "", "SPCVO02800", "/root/main/temp", "/root/main/temp"); ]]> </script> </button> </group> <group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; "> <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption16" style="left:12px; top:5px; width:568px; height:17px; "> <![CDATA[접수 / 접수취소 / 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 -> 종결 / 임의종결 -> 승인요청 ->]]> </caption> <caption id="caption36" class="hand" style="left:578px; top:5px; width:89px; height:17px; ">부서장승인</caption> <caption id="caption37" style="left:672px; top:5px; width:142px; height:17px; "> <![CDATA[-> 고객회신 -> 처리완료]]> </caption> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 부서회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가 민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 종결 / 임의종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다. 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결 처리한 효과와 같은 효과를 줄 수 있다. ]]> </hint> </caption> <caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(6) 승인요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는 "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다. ]]> </hint> </caption> <caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(7) 부서장승인]]> <hint> <![CDATA[ 민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을 위한 부서장 승인을 하면【부서장승인】상태가 된다. ]]> </hint> </caption> <caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(8) 고객회신]]> <hint> <![CDATA[ 민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여 민원인에게 그 결과를 알려주고 경과 내용을 입력하고 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. ]]> </hint> </caption> <caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(9) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> </xhtml:body> </xhtml:html>