<contents/> <inputmode/> <receive_path/> </vocpopup> <vocdeltemp> <delacptdd/> <delacptseq/> <delrgstseq/> </vocdeltemp> <temp> <data> <srchacptdd1/> <srchacptdd2/> <srchacpttypecd/> <srchprcsstatcd/> <srchdeptcd/> <srchdeptnm/> <srchpatnm/> <srchpid/> <srchfstrgstrnm/> <reqacptdd/> <reqacptseq/> <reqrgstseq/> <reqdeptcd/> <reqdeptnm/> <reqempid/> <reqempnm/> <reqcsteamreqcnts/> </data> <key> <sndacptdd/> <sndacptseq/> <sndrgstseq/> <sndexeflag/> <sndmodifyflag/> <snddeptaddflag/> <deptnm/> </key> </temp> </main> <send> <data/> </send> <init> <C0001list> <cdid/> <cdnm/> </C0001list> <C0003list> <cdid/> <cdnm/> </C0003list> <C0004list> <cdid/> <cdnm/> </C0004list> <C0005list> <cdid/> <cdnm/> </C0005list> <C0006list> <cdid/> <cdnm/> </C0006list> <C0007list> <cdid/> <cdnm/> </C0007list> <C0008list> <cdid/> <cdnm/> </C0008list> <C0009list> <cdid/> <cdnm/> </C0009list> </init> </root> </instance> <submission id="TRCVO01101" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key" resultref="/root/main/vocdata"/> <submission id="TXCVO01101" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TXCVO01102" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/temp/key"/> <submission id="TXCVO01103" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/vocdata/accept"/> <submission id="TXCVO01104" mediatype="application/x-www-form-urlencoded" method="post" ref="/root/main/reqdata/area"/> <submission id="TRZBC00101" mediatype="application/x-www-form-urlencoded" method="post" replace="instance"/> </model> <script type="javascript" ev:event="xforms-ready"> <![CDATA[ model.setValue("/root/main/reqdata/area/enderqdd", getCurrentDate()); var reAcptDD = model.getValue("/root/main/temp/key/sndacptdd") var reAcptSeq = model.getValue("/root/main/temp/key/sndacptseq") var reRgstSeq = model.getValue("/root/main/temp/key/sndrgstseq") model.makeValue("/root/main/temp/key/sndexeflag", "Y"); model.makeValue("/root/main/temp/key/sndmodifyflag", "Y"); if (( reAcptDD == "" || reAcptDD == null ) || ( reAcptSeq == "" || reAcptSeq == null ) || ( reRgstSeq == "" || reRgstSeq == null )) { var rtn = messageBox("조회에 필요한 항목이 전달되지", "E007"); if(rtn == 1){ navigate("SMCVO00200"); } } else { if (submit("TRCVO01101")) { if( getNodesetCount("/root/main/vocdata/area") > 0 ){ var a_deptnm = model.getValue("/root/main/vocdata/area/deptnm"); var a_deptcd = model.getValue("/root/main/vocdata/area/deptcd"); var a_empnm = model.getValue("/root/main/vocdata/area/empnm"); var a_empid = model.getValue("/root/main/vocdata/area/empid"); model.setValue("/root/main/reqdata/area/reqdeptnm", a_deptnm); model.setValue("/root/main/reqdata/area/reqdeptcd", a_deptcd); model.setValue("/root/main/reqdata/area/reqempnm", a_empnm); model.setValue("/root/main/reqdata/area/reqempid", a_empid); model.setValue("/root/main/reqdata/area/reqacptdd", reAcptDD); model.setValue("/root/main/reqdata/area/reqacptseq", reAcptSeq); model.setValue("/root/main/reqdata/area/reqrgstseq", reRgstSeq); btn_req.disabled = false; model.refresh(); }else{ //messageBox("존재하지 않는 부서입니다. \n부서가 추가된 경우라면 부서별 담당자 관리에서 부서를 추가하세요.", "E099"); //btn_req.disabled = true; } /* if (model.getValue("/root/main/vocdata/accept/prcsstatcd") == "E"){ btn_modify.disabled = false; btn_del.disabled = false; btn_Self.disabled = false; cap_notice.attribute("visibility") = "hidden"; } else { btn_modify.disabled = true; btn_del.disabled = true; btn_Self.disabled = true; cap_notice.attribute("visibility") = "visible"; } if (getNodesetCount("/root/main/vocdata/deptview") > 1) { btn_refresh.attribute("visibility") = "visible"; } */ btn_popCustomer.disabled = false; } if( model.getValue("/root/main/vocdata/accept/acptkindlrg") == "C" ) { switch (model.getValue("/root/main/vocdata/accept/acptkindmdl")) { case "ES" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0005list/C0005"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0005"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0005list"), true ); break; case "PS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0006list/C0006"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0006"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0006list"), true ); break; case "OS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0007list/C0007"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0007"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0007list"), true ); break; case "NS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0008list/C0008"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0008"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0008list"), true ); break; case "TS" : cmb_AcptKindSml.choices.itemset.attribute("nodeset") = "/root/init/C0009list/C0009"; zbcfGetCodeList( new Array("C0001", "C0003", "C0004", "C0009"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list", "/root/init/C0009list"), true ); break; default : zbcfGetCodeList( new Array("C0001", "C0003", "C0004"), new Array("/root/init/C0001list", "/root/init/C0003list", "/root/init/C0004list"), true ); break; } } else { zbcfGetCodeList( new Array("C0001", "C0003"), new Array("/root/init/C0001list", "/root/init/C0003list"), true ); } // 접수가 홈페이지면 홈페이지답변전송에 Y var hompanswyn = model.getValue("/root/main/vocdata/accept/acpttype"); if (hompanswyn == "HE") { model.setValue("/root/main/reqdata/area/hompanswyn", "Y"); } } fCheckAuth(); model.refresh(); ]]> </script> <script type="javascript"> <![CDATA[ function fCheckAuth() { // 권한체크 if (!checkAuth("r")) { btn_list.disabled = true; btnsearch_emp.disabled = true; btn_clear.disabled = true; } if (!checkAuth("x")) { btn_modify.disabled = true; btn_req.disabled = true; btn_popCustomer.disabled = true; btn_refresh.disabled = true; btn_self.disabled = true; btn_del.disabled = true; } if (!checkAuth("p")) { } } function fNavigateX() { model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); navigate("SMCVO02100", "", "", "", "SMCVO02100", "/root/main/temp", "/root/main/temp"); } ]]> </script> <script type="javascript" src="../../../com/commonweb/js/common.js"/> <script type="javascript" src="../../../com/commonweb/js/dateHelper.js"/> <script type="javascript" src="../../../com/commonweb/js/tfHelper.js"/> <script type="javascript" src="../../../com/basiccodeweb/js/ZBC001.js"/> </xhtml:head> <xhtml:body style="margin-left:8; margin-top:0; margin-right:8; margin-bottom:0; "> <group id="grp_tle" style="left:0px; top:0px; width:1195px; height:13px; "> <caption id="caption1" class="tit_1" style="left:0px; top:0px; width:145px; height:14px; ">VOC 회신요청</caption> </group> <group id="grp_Accept" style="left:225px; top:23px; width:970px; height:376px; "> <caption id="caption23" class="tit_2" style="left:5px; top:0px; width:119px; height:13px; ">등록된 접수내역</caption> <line id="line8" class="line_1" style="x1:0px; y1:15px; x2:969px; y2:15px; "/> <line id="line9" class="line_2" style="x1:6px; y1:42px; x2:966px; y2:42px; "/> <caption id="caption24" class="cell_1" style="left:0px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수일자</caption> <output id="ipt_AcptViewDD" ref="/root/main/vocdata/accept/acpviewdd" class="output_fix" format="yyyy-mm-dd" inputtype="date" style="left:108px; top:21px; width:130px; height:19px; "/> <caption id="caption25" class="cell_1" style="left:241px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수번호</caption> <output id="opt_AcptNo" ref="/root/main/vocdata/accept/acptseq" class="output_fix" inputtype="date" style="left:349px; top:21px; width:130px; height:19px; "/> <caption id="caption5" class="cell_1" style="left:483px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">발생일자</caption> <input id="ipt_GenrDD" ref="/root/main/vocdata/accept/genrdd" class="input_default" inputtype="date" style="left:591px; top:21px; width:130px; height:19px; "/> <caption id="caption6" class="cell_1" style="left:723px; top:20px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수구분</caption> <select1 id="cmb_AcptType" ref="/root/main/vocdata/accept/acpttype" class="combo_essential" appearance="minimal" style="left:829px; top:21px; width:140px; height:19px; "> <choices> <itemset nodeset="/root/init/C0001list/C0001"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <line id="line10" class="line_2" style="x1:0px; y1:66px; x2:970px; y2:66px; "/> <caption id="caption28" class="cell_1" style="left:0px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">접수유형</caption> <select1 id="cmb_AcptKindLrg" ref="/root/main/vocdata/accept/acptkindlrg" class="combo_default" appearance="minimal" style="left:108px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0003list/C0003"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindMdl" ref="/root/main/vocdata/accept/acptkindmdl" class="combo_default" appearance="minimal" style="left:230px; top:45px; width:120px; height:19px; "> <choices> <itemset nodeset="/root/init/C0004list/C0004"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <select1 id="cmb_AcptKindSml" ref="/root/main/vocdata/accept/acptkindsml" class="combo_default" appearance="minimal" style="left:352px; top:45px; width:127px; height:19px; "> <choices> <itemset nodeset="/root/init/C0005list/C0005"> <label ref="cdnm"/> <value ref="cdid"/> </itemset> </choices> </select1> <caption id="caption3" class="cell_1" style="left:483px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">등록번호</caption> <output id="ipt_CintNm" ref="/root/main/vocdata/accept/pid" class="output_fix" style="left:591px; top:45px; width:130px; height:19px; "/> <caption id="caption4" class="cell_1" style="left:723px; top:44px; width:105px; height:23px; text-align:center; vertical-align:middle; ">환자명</caption> <output id="output1" ref="/root/main/vocdata/accept/patnm" class="output_fix" style="left:829px; top:45px; width:140px; height:19px; "/> <line id="line12" class="line_2" style="x1:0px; y1:162px; x2:970px; y2:162px; "/> <caption id="caption29" class="cell_1" style="left:0px; top:68px; width:105px; height:95px; text-align:center; vertical-align:middle; "> <![CDATA[민원이 제기된 부서 및 직원]]> </caption> <datagrid id="grd_dept" nodeset="/root/main/vocdata/deptview" caption="해당부서^부서코드^해당직원^직원ID^등록순서" colwidth="225, 40, 100, 50, 0" dataheight="23" defaultrows="0" extendlastcol="scroll" mergecellsfixedrows="bycolrec" rowheader="seq" rowheight="23" rowsep="|" style="left:108px; top:69px; width:450px; height:93px; "> <col class="text_center" ref="deptnm" _key="true"/> <col class="text_center" ref="deptcd" visibility="hidden"/> <col class="text_center" ref="empnm"/> <col class="text_center" ref="empid" visibility="hidden"/> <col ref="rgstseq" visibility="hidden"/> </datagrid> <select id="chk_allopen" ref="/root/main/vocdata/accept/openallyn" visibility="hidden" overflow="visible" appearance="full" style="left:683px; top:100px; width:141px; height:19px; border-style:none; "> <choices> <item> <label>모든 부서에 내용 공개</label> <value>Y</value> </item> </choices> </select> <select id="chk_deptpidopen" ref="/root/main/vocdata/accept/deptpidopenyn" visibility="hidden" overflow="visible" appearance="full" style="left:829px; top:100px; width:136px; height:19px; border-style:none; "> <choices> <item> <label>부서에 환자정보 공개</label> <value>Y</value> </item> </choices> </select> <caption id="caption15" style="left:675px; top:143px; width:40px; height:17px; ">등록자</caption> <output id="opt_fstrgstrnm" ref="/root/main/vocdata/accept/fstrgstrnm" class="output_fix" style="left:719px; top:141px; width:80px; height:19px; text-align:center; "/> <caption id="caption2" style="left:810px; top:142px; width:65px; height:17px; ">최종수정자</caption> <output id="opt_lastupdtrnm" ref="/root/main/vocdata/accept/lastupdtrnm" class="output_fix" style="left:875px; top:141px; width:93px; height:19px; text-align:center; "/> <line id="line13" class="line_2" style="x1:0px; y1:186px; x2:970px; y2:186px; "/> <caption id="caption33" class="cell_1" style="left:0px; top:164px; width:105px; height:23px; text-align:center; vertical-align:middle; ">제 목</caption> <input id="ipt_AcptTitl" ref="/root/main/vocdata/accept/acpttitl" class="input_essential" style="left:105px; top:165px; width:863px; height:19px; "/> <line id="line14" class="line_3" style="x1:0px; y1:374px; x2:970px; y2:374px; "/> <caption id="caption34" class="cell_1" style="left:0px; top:188px; width:105px; height:187px; text-align:center; vertical-align:middle; "> <![CDATA[민원 내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/vocdata/accept/acptcnts"); model.setValue("/root/main/vocpopup/title", "민원 내용"); model.setValue("/root/main/vocpopup/contents", s_contents); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_AcptCnts" ref="/root/main/vocdata/accept/acptcnts" class="input_essential" scroll="vertical" style="left:105px; top:189px; width:863px; height:183px; "/> <line id="line16" style="x1:590px; y1:189px; x2:590px; y2:372px; border-color:#c0c0c0; border-style:dotted; "/> <button id="btn_popCustomer" class="btn5_letter9" disabled="true" style="left:850px; top:74px; width:119px; height:19px; "> <caption>접수고객정보 수정</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ open("SPCVO00800", "", "460", "120", "SPCVO00800", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> <button id="btn_refresh" class="btn2_letter7" visibility="hidden" style="left:565px; top:76px; width:97px; height:19px; "> <caption>추가요청 사유</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.makeValue("/root/main/temp/key/mode", "B"); open("SPCVO02300", "", "460", "120", "SPCVO02300", "/root/main/temp/key", "/root/main/temp/key"); ]]> </script> </button> </group> <group id="grp_req" style="left:225px; top:427px; width:970px; height:324px; "> <caption id="caption11" class="tit_2" style="left:5px; top:10px; width:344px; height:14px; ">답변 처리내용</caption> <line id="line5" class="line_1" style="x1:0px; y1:25px; x2:970px; y2:25px; "/> <line id="line6" class="line_2" style="x1:0px; y1:52px; x2:970px; y2:52px; "/> <caption id="caption13" class="cell_1" style="left:0px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">처리부서</caption> <caption id="caption14" class="cell_1" style="left:286px; top:30px; width:105px; height:23px; text-align:center; vertical-align:middle; ">부서관리자</caption> <output id="ipt_DeptNm" ref="/root/main/reqdata/area/reqdeptnm" class="output_fix" style="left:108px; top:31px; width:170px; height:19px; "/> <output id="ipt_DeptCd" ref="/root/main/reqdata/area/reqdeptcd" class="output_fix" visibility="hidden" style="left:176px; top:31px; width:100px; height:19px; "/> <button id="btnsearch_emp" class="icon_search" style="left:518px; top:32px; width:16px; height:16px; "> <caption/> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ if ( model.getValue("/root/main/reqdata/area/reqempnm") != "" ){ var search_condition = "empnm"; var search_term = model.getValue("/root/main/reqdata/area/reqempnm"); } else if ( model.getValue("/root/main/reqdata/area/reqdeptcd") != "" ){ var search_condition = "deptcd"; var search_term = model.getValue("/root/main/reqdata/area/reqdeptcd"); } else { var search_condition = "empnm"; var search_term = model.getValue("/root/main/reqdata/area/reqempnm"); } // var search_condition = "empid"; // var search_term = model.getValue("/root/main/vocdata/deptview/area/EmpID"); var receive_empid_path = "/root/main/reqdata/area/reqempid"; var receive_empnm_path = "/root/main/reqdata/area/reqempnm"; var receive_deptcd_path = "/root/main/reqdata/area/reqdeptcd"; var receive_deptnm_path = "/root/main/reqdata/area/reqdeptnm"; setParameter("search_condition", search_condition); setParameter("search_term", search_term); setParameter("receive_empid_path", receive_empid_path); setParameter("receive_empnm_path", receive_empnm_path); setParameter("receive_deptcd_path", receive_deptcd_path); setParameter("receive_deptnm_path", receive_deptnm_path); modal("SPCVO00700") clearParameter("search_condition"); clearParameter("search_term"); clearParameter("receive_empid_path"); clearParameter("receive_empnm_path"); clearParameter("receive_deptcd_path"); clearParameter("receive_deptnm_path"); ]]> </script> </button> <input id="ipt_EmpNm" ref="/root/main/reqdata/area/reqempnm" class="input_essential" style="left:394px; top:31px; width:120px; height:19px; "> <script type="javascript" ev:event="onkeyup"> <![CDATA[ inputEnterKey("btnsearch_emp", "DOMActivate"); ]]> </script> </input> <output id="ipt_EmpId" ref="/root/main/reqdata/area/reqempid" class="output_fix" visibility="hidden" style="left:860px; top:30px; width:100px; height:19px; "/> <output id="opt_ReplReq" ref="/root/main/reqdata/area/reqreplreqdd" class="output_fix" visibility="hidden" format="yyyy-mm-dd" appearance="output" style="left:858px; top:31px; width:110px; height:19px; "/> <line id="line11" class="line_3" style="x1:0px; y1:323px; x2:970px; y2:323px; "/> <caption id="caption19" class="cell_1" style="left:0px; top:54px; width:105px; height:270px; text-align:center; vertical-align:middle; "> <![CDATA[답변내용]]> <script type="javascript" ev:event="ondblclick"> <![CDATA[ var s_contents = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); var receive_path = "/root/main/reqdata/area/reqcsteamreqcnts"; model.setValue("/root/main/vocpopup/title", "민원담당부서\n처리요청의견"); model.setValue("/root/main/vocpopup/contents", s_contents); model.makeValue("/root/main/vocpopup/inputmode", "i"); model.makeValue("/root/main/vocpopup/receive_path", receive_path); open("SPCVO01000", "", "", "", "SPCVO01000", "/root/main/vocpopup", "/root/main/vocpopup"); model.setValue("/root/main/vocpopup/title", ""); model.setValue("/root/main/vocpopup/contents", ""); model.setValue("/root/main/vocpopup/inputmode", ""); model.setValue("/root/main/vocpopup/receive_path", ""); model.refresh(); ]]> </script> </caption> <textarea id="tar_Cnts" ref="/root/main/reqdata/area/reqcsteamreqcnts" class="input_essential" scroll="vertical" style="left:108px; top:54px; width:862px; height:267px; "/> <input id="input1" ref="/root/main/reqdata/area/enderqdd" inputtype="date" style="left:616px; top:31px; width:100px; height:19px; "/> <caption id="caption7" class="cell_1" style="left:543px; top:30px; width:70px; height:23px; ">처리일자</caption> <select id="checkbox1" ref="/root/main/reqdata/area/hompanswyn" overflow="visible" appearance="full" style="left:720px; top:33px; width:140px; height:16px; border-style:none; "> <choices> <item> <label>홈페이지에 답변 전송</label> <value>Y</value> </item> </choices> </select> </group> <group id="grp_btn" scroll="auto" style="left:225px; top:751px; width:970px; height:27px; "> <button id="btn_list" class="btn6_letter2" style="left:0px; top:5px; width:56px; height:22px; "> <caption>목록</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); ]]> </script> </button> <caption id="caption10" class="hand" style="left:100px; top:7px; width:520px; height:17px; ">내용 가운데 있는 점선(- - -)은 보고서 출력시 다음 줄로 넘어가는 기준선입니다.</caption> <button id="btn_req" class="btn4_letter4" visibility="hidden" style="left:832px; top:5px; width:80px; height:22px; "> <caption>회신요청</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_AcptDD = model.getValue("/root/main/reqdata/area/reqacptdd"); var r_AcptSeq = model.getValue("/root/main/reqdata/area/reqacptseq"); var r_RgstSeq = model.getValue("/root/main/reqdata/area/reqrgstseq"); var s_deptcd = model.getValue("/root/main/reqdata/area/reqdeptcd"); var s_deptnm = model.getValue("/root/main/reqdata/area/reqdeptnm"); var s_empid = model.getValue("/root/main/reqdata/area/reqempid"); var s_empnm = model.getValue("/root/main/reqdata/area/reqempnm"); var s_csteamreqcnts = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); if ((s_deptcd != "") && (s_deptnm != "")) { if ( (s_empid == "") || (s_empnm == "") ) { messageBox("부서관리자를 검색해서 ", "C002"); model.setFocus("ipt_EmpNm"); return false; } else { if (isRequiredControls("tar_Cnts") ){ var rtn = messageBox("회신요청하시면 접수내용을 수정하실 수 없습니다.\n지금 회신요청하시겠습니까?.", "Q099"); if(rtn == 6){ if (submit("TXCVO01101")){ model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); messageBox("회신요청 처리가 완료되었습니다. \n해당 부서로 부터 회신올 때까지 기다리셔야 합니다.", "I099"); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); } model.refresh(); } } } } else { messgeBox("부서 정보가 없어 회신 요청을 할 수 ", "I004"); model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); } ]]> </script> </button> <button id="btn_clear" class="btn4_letter2" visibility="hidden" style="left:914px; top:5px; width:56px; height:22px; "> <caption>취소</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ model.setValue("/root/main/reqdata/area/reqcsteamreqcnts", ""); model.refresh(); ]]> </script> </button> <button id="button1" class="btn4_letter5" style="left:795px; top:5px; width:92px; height:22px; "> <caption>접수 취소</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var rtn = messageBox("접수를 취소하게 되면 통계에서 제외되며 진행사항 조회에서 그 내용을 볼 수 있습니다.", "Q004"); if(rtn == 6){ if(submit("TXCVO01102")){ messageBox("해당 VOC에 대한 접수취소 처리가 ", "I002"); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); } } ]]> </script> </button> <button id="button2" class="btn4_letter4" style="left:890px; top:5px; width:80px; height:22px; "> <caption>자체처리</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var r_AcptDD = model.getValue("/root/main/reqdata/area/reqacptdd"); var r_AcptSeq = model.getValue("/root/main/reqdata/area/reqacptseq"); var r_RgstSeq = model.getValue("/root/main/reqdata/area/reqrgstseq"); var s_deptcd = model.getValue("/root/main/reqdata/area/reqdeptcd"); var s_deptnm = model.getValue("/root/main/reqdata/area/reqdeptnm"); var s_empid = model.getValue("/root/main/reqdata/area/reqempid"); var s_empnm = model.getValue("/root/main/reqdata/area/reqempnm"); var s_csteamreqcnts = model.getValue("/root/main/reqdata/area/reqcsteamreqcnts"); model.makeValue("/root/main/reqdata/area/deptnm", "/root/main/vocdata/deptview/deptnm"); if ((s_deptcd != "") && (s_deptnm != "")) { if (isRequiredControls("tar_Cnts") ){ var rtn = messageBox("회신요청하시면 접수내용을 수정하실 수 없습니다.\n지금 회신요청하시겠습니까?.", "Q099"); if(rtn == 6){ if (submit("TXCVO01104")){ model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); messageBox("회신요청 처리가 완료되었습니다. \n해당 부서로 부터 회신올 때까지 기다리셔야 합니다.", "I099"); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); } model.refresh(); } } } else { messgeBox("부서 정보가 없어 회신 요청을 할 수 ", "I004"); model.removenode("/root/main/temp/key/sndmodifyflag"); model.removenode("/root/main/temp/key/sndexeflag"); model.removenode("/root/main/temp/key/deptnm"); model.refresh(); navigate("SMCVO00200", "", "", "", "SMCVO00200", "/root/main/temp", "/root/send"); } /* model.makeValue("/root/main/temp/data/reqacptdd", model.getValue("/root/main/reqdata/area/reqacptdd")); model.makeValue("/root/main/temp/data/reqacptseq", model.getValue("/root/main/reqdata/area/reqacptseq")); model.makeValue("/root/main/temp/data/reqrgstseq", model.getValue("/root/main/reqdata/area/reqrgstseq")); model.makeValue("/root/main/temp/data/reqdeptcd", model.getValue("/root/main/reqdata/area/reqdeptcd")); model.makeValue("/root/main/temp/data/reqdeptnm", model.getValue("/root/main/reqdata/area/reqdeptnm")); model.makeValue("/root/main/temp/data/reqempid", model.getValue("/root/main/reqdata/area/reqempid")); model.makeValue("/root/main/temp/data/reqempnm", model.getValue("/root/main/reqdata/area/reqempnm")); model.makeValue("/root/main/temp/data/reqcsteamreqcnts", model.getValue("/root/main/reqdata/area/reqcsteamreqcnts")); var re_Deptnm = model.getValue("/root/main/vocdata/deptview/deptnm") model.makeValue("/root/main/temp/key/deptnm", re_Deptnm); model.refresh(); open("SPCVO00900", "", "460", "120", "SPCVO00900", "/root/main/temp", "/root/main/temp"); */ ]]> </script> </button> </group> <group id="group2" scroll="auto" style="left:365px; top:0px; width:830px; height:25px; "> <shape id="regend" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:0px; top:0px; width:830px; height:25px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption8" class="hand" style="left:10px; top:5px; width:55px; height:17px; ">접수</caption> <caption id="caption9" style="left:64px; top:5px; width:753px; height:17px; "> <![CDATA[/ 접수취소 / 자체처리 -> 회신요청 -> 부서처리중 -> 부서회신 -> 종결 / 임의종결 -> 승인요청 -> 부서장승인 -> 고객회신 -> 처리완료]]> </caption> </group> <import id="import1" overflow="hidden" instancetype="merge" src="./SSCVO00100_LeftTree.xrw" style="left:0px; top:23px; width:215px; height:744px; "/> <shape id="rndrctlgnd" class="roundrect_legend" appearance="roundrect" ellipsewidth="10" ellipseheight="10" style="left:24px; top:515px; width:167px; height:220px; background-color:#f2f6ff; border-color:#c8c0fd; "/> <caption id="caption50" class="hand" style="left:35px; top:525px; width:144px; height:20px; ">VOC 진행 프로세스</caption> <caption id="caption51" style="left:55px; top:549px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(1) 접수]]> <hint> <![CDATA[ 민원담당부서에서 여러 경로를 통해 접수된 VOC를 민원인 정보와 함께 접수 등록을 하게 되면【접수】상태가 된다. ]]> </hint> </caption> <caption id="caption52" style="left:55px; top:565px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(2) 회신요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 "접수"된 VOC를 선택하여 처리 요청을 하게 되면【회신요청】상태가 된다. 이 때 담당부서가 2개 이상인 경우에 미리 입력한 담당부서에 대하여 처리 요청을 할 수 있다. ]]> </hint> </caption> <caption id="caption53" style="left:55px; top:581px; width:115px; height:15px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(3) 부서처리중]]> <hint> <![CDATA[ 각 부서 담당자가 "회신요청"된 VOC를 선택하여 그 내용을 읽고 『부서 접수 확인』 버튼을 눌러 해당 VOC 처리를 시작했음을 알리게 되면【부서처리중】상태가 된다. ]]> </hint> </caption> <caption id="caption54" style="left:55px; top:597px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(4) 부서회신]]> <hint> <![CDATA[ 각 부서 담당자가 "부서처리중"인 VOC에 대하여 실제 업무처리를 하고 부서장에게 결재 요청을 하고 난 뒤 부서장의 결재를 받아 부서 담당자가 민원담당부서 담당자에게 회신하게 되면【부서회신】상태가 된다. ]]> </hint> </caption> <caption id="caption55" style="left:55px; top:613px; width:125px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(5) 종결 / 임의종결]]> <hint> <![CDATA[ 민원담당부서 담당자가 "부서장승인"인 VOC에 대하여 종결 확인 버튼을 눌러 부서에 대하여 종결처리를 하면【종결】상태가 된다. 해당 부서에 "회신요청"을 했음에도 불구하고 그 부서에서 답변이 없을 때 업무 진행의 효율을 위해서 임의종결 처리를 하여 종결 처리한 효과와 같은 효과를 줄 수 있다. ]]> </hint> </caption> <caption id="caption56" style="left:55px; top:629px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(6) 승인요청]]> <hint> <![CDATA[ 민원담당부서 담당자가 모든 해당 부서에 대하여 "종결" 또는 "임의종결"인 VOC에 대하여 민원담당부서장에게 고객 회신을 위한 부서장 승인 요청을 하면【승인요청】상태가 된다. ]]> </hint> </caption> <caption id="caption57" style="left:55px; top:645px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(7) 부서장승인]]> <hint> <![CDATA[ 민원담당부서장은 "승인요청"인 VOC에 대하여 고객 회신을 위한 부서장 승인을 하면【부서장승인】상태가 된다. ]]> </hint> </caption> <caption id="caption58" style="left:55px; top:661px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(8) 고객회신]]> <hint> <![CDATA[ 민원담당부서 담당자가 부서장 승인을 받은 VOC에 대하여 민원인에게 그 결과를 알려주고 경과 내용을 입력하고 고객회신 완료 버튼을 누르게 되면【고객회신】상태가 된다. ]]> </hint> </caption> <caption id="caption59" style="left:55px; top:677px; width:115px; height:16px; font-weight:bold; vertical-align:top; line-spacing:7; "> <![CDATA[(9) 처리완료]]> <hint> <![CDATA[ 민원담당부서 담당자가 "고객회신"인 VOC에 대하여 처리 경과 등 처리내용을 적은 후 원인분석 및 개선활동을 적고 이후에도 지속적으로 관리하여야 하는지 여부를 체크하고 완료처리 버튼을 누르게 되면【처리완료】상태가 된다. ]]> </hint> </caption> <caption id="caption60" style="left:60px; top:697px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 접수취소]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 "접수 취소"를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 접수 취소를 할 수 없게 된다. ]]> </hint> </caption> <caption id="caption61" style="left:60px; top:713px; width:115px; height:15px; vertical-align:top; line-spacing:7; "> <![CDATA[ * 자체처리]]> <hint> <![CDATA[ "접수"된 VOC는 "회신 요청"을 하기 전에 민원담당부서에서 자체적으로 완료처리를 할 수 있다. 하지만 이미 프로세스가 진행되어 담당부서로 요청한 경우에는 자체처리를 할 수 없게 된다. ]]> </hint> </caption> <group id="group1" style="left:225; top:400; width:970; height:27; "> <button id="button3" class="btn4_letter7" style="left:854px; top:5px; width:116px; height:22px; "> <caption>민원내용 수정</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var s_acptkindlrg = model.getValue("/root/main/vocdata/accept/acptkindlrg"); var s_acptkindmdl = model.getValue("/root/main/vocdata/accept/acptkindmdl"); var s_acptkindsml = model.getValue("/root/main/vocdata/accept/acptkindsml"); var s_genrdd = model.getValue("/root/main/vocdata/accept/genrdd"); var s_acptdd = model.getValue("/root/main/vocdata/accept/acptdd"); if (s_genrdd != ""){ if (s_genrdd > s_acptdd){ messageBox("발생일자는 오늘 또는 접수일자 이후의 일자를 입력 ", "E001"); model.setFocus("ipt_GenrDD"); return false; } } if (s_acptkindlrg == "C"){ if (s_acptkindmdl == "") { messageBox("불만 유형을 ", "C002"); model.setFocus("cmb_AcptKindMdl"); return false; } else if (s_acptkindsml == "") { messageBox("불만 상세 유형을 ", "C002"); model.setFocus("cmb_AcptKindSml"); return false; } } if (isRequiredControls("cmb_AcptType", "cmb_AcptKindLrg", "ipt_AcptTitl", "tar_AcptCnts") ){ if (submit("TXCVO01103")){ // submit("TRCVO01101"); // 모든 정보를 다시 받아옴. messageBox("등록된 VOC 수정이 ", "I002"); } } ]]> </script> </button> <button id="button4" class="btn4_letter7" style="left:735px; top:5px; width:116px; height:22px; "> <caption>민원내용 출력</caption> <script type="javascript" ev:event="DOMActivate"> <![CDATA[ var acptseq = model.getValue("/root/main/vocdata/accept/acptseq"); var dutplceinstcd = getUserInfo("dutplceinstcd"); var syscd = "CRM" + getUserInfo("dutplceinstcd"); var piclogo = getLogoImageURL(syscd); model.makeValue("/root/send/print/instcd", dutplceinstcd); model.makeValue("/root/send/print/logo_pic", piclogo); model.makeValue("/root/send/print/acptseq", acptseq); exeReportPreview("RPCVR01200", "XML", "/root/send/print"); ]]> </script> </button> </group> </xhtml:body> </xhtml:html>